Episode 36: 1-800-Flowers - 1 vs 5 Stars

VOICEOVER: 00:00:01

[Theme Song]

Chelsey Donn: 00:00:30

Hello

Trey Gerrald: 00:00:31

Hi.

Trey Gerrald: 00:00:32

Hello listeners.

Trey Gerrald: 00:00:33

Welcome to Review That Review the podcast dedicated to reviewing

Chelsey Donn: 00:00:37

reviews!

Chelsey Donn: 00:00:39

We're just like Siskel and Ebert only instead of reviewing cinematic masterpieces, we

Trey Gerrald: 00:00:50

that's Chelsley Donn

Chelsey Donn: 00:00:52

And that's Trey Gerrald.

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and together we are.

VOICEOVER: 00:00:55

The Review Queens!

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To show your support for the show and get bonus and exclusive content,

Trey Gerrald: 00:01:07

Visit our patreon page at patreon.com/ReviewThatReview

Trey Gerrald: 00:01:15

How's your week going?

Chelsey Donn: 00:01:16

Thank you.

Chelsey Donn: 00:01:17

My week's going all right.

Chelsey Donn: 00:01:20

I feel like I got, I like sometimes when I have a real time complaint to

Trey Gerrald: 00:01:26

Are you ready today?

Chelsey Donn: 00:01:27

I think I'm ready today.

Chelsey Donn: 00:01:29

I haven't even discussed your week and how your week is going.

Trey Gerrald: 00:01:32

Well, let me just say today, this episode comes out on February

Trey Gerrald: 00:01:37

He is turning 74.

Trey Gerrald: 00:01:39

If Chelsey is quick math before the episodes started as correct, then I

Trey Gerrald: 00:01:46

I love you very much.

Trey Gerrald: 00:01:48

Should we all live?

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So with 74, what a blessing.

Chelsey Donn: 00:01:52

What a blessing.

Chelsey Donn: 00:01:53

Amen.

Chelsey Donn: 00:01:54

Happy birthday.

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Trey's dad.

Chelsey Donn: 00:01:56

I mean, without your dad, you wouldn't be here and we wouldn't have the show, so we really

Chelsey Donn: 00:02:04

So happy birthday.

Trey Gerrald: 00:02:05

That's so nice.

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All right.

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So with the gratitude, let's just do it.

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Let's jump in.

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Chelsey.

Chelsey Donn: 00:02:10

Yes.

Trey Gerrald: 00:02:11

Is there something that you would like to

VOICEOVER: 00:02:13

Lodge A Complaint

Trey Gerrald: 00:02:14

about today?

Chelsey Donn: 00:02:15

There is actually my allergies.

Chelsey Donn: 00:02:18

You guys are so out of control and I have to lodge a complaint about it because for so many reasons.

Chelsey Donn: 00:02:26

Okay.

Chelsey Donn: 00:02:27

One, I love Zyrtec.

Chelsey Donn: 00:02:29

Zyrtec for me.

Chelsey Donn: 00:02:31

I actually live by it, but I'm so dependent on it.

Chelsey Donn: 00:02:37

On the days when I just forget to take it for some reason, I'm a mess.

Chelsey Donn: 00:02:42

And then I'm sneezing all over the place and it used to be like, I was worried that someone

Chelsey Donn: 00:02:49

Now it's like, I think myself, I have COVID like, it's like, it, it just, my hypochondria gets, you

Chelsey Donn: 00:03:08

What is this?

Chelsey Donn: 00:03:09

Have allergies gotten worse?

Chelsey Donn: 00:03:11

I always just feel like it's like, oh, it's that time of year when everyone's,

Chelsey Donn: 00:03:17

Do you have bad allergies?

Trey Gerrald: 00:03:19

I do have seasonal allergies.

Trey Gerrald: 00:03:21

I'm curious.

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Okay.

Trey Gerrald: 00:03:22

This is good.

Trey Gerrald: 00:03:23

I love that this is your complaint because everyone keep it in your pocket.

Trey Gerrald: 00:03:27

We'll, find out why later, but I'm curious.

Trey Gerrald: 00:03:31

What kind of Zyrtec do you take, it's at the little like extended release.

Trey Gerrald: 00:03:36

That's like a gel or do you do the little like white tab?

Chelsey Donn: 00:03:39

I do the little white tab.

Trey Gerrald: 00:03:40

and that's all you do?

Trey Gerrald: 00:03:42

Because I alternate the Zyrtec gel with Flonase.

Trey Gerrald: 00:03:48

Do you ever do the Flonase,

Chelsey Donn: 00:03:50

I hate the smell.

Trey Gerrald: 00:03:51

You can do the sensitive one.

Trey Gerrald: 00:03:53

It's blue.

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It doesn't smell the same.

Trey Gerrald: 00:03:56

And honestly, like, I mean, I recognize part of your complaint is like forgetting.

Trey Gerrald: 00:04:01

Like if, if you forget a day you're messed up.

Trey Gerrald: 00:04:04

So I don't know that is.

Trey Gerrald: 00:04:05

I mean, that is unfortunate.

Chelsey Donn: 00:04:08

It is, it is.

Chelsey Donn: 00:04:10

I mean, I usually do remember, but on the days when I forgot, I'm just

Chelsey Donn: 00:04:15

And I'm like, oh, I didn't take the Zyrtec today, but I took it right before we got on.

Chelsey Donn: 00:04:21

So I'm hoping that it'll kick in.

Trey Gerrald: 00:04:23

I think my allergies were worse in the south cause we had pollen, but I really

Trey Gerrald: 00:04:30

That's like pretty consistent.

Trey Gerrald: 00:04:31

Good complaint.

Trey Gerrald: 00:04:32

I'm I'm so surprised the allergies haven't come up yet.

Chelsey Donn: 00:04:35

I know.

Chelsey Donn: 00:04:36

Right.

Chelsey Donn: 00:04:36

So I just, I hope it doesn't affect my recording today.

Chelsey Donn: 00:04:39

And if I sound a little stuffed, don't be alarmed.

Chelsey Donn: 00:04:43

It's just allergies.

Chelsey Donn: 00:04:45

Okay.

Trey Gerrald: 00:04:45

Thank you so much.

Chelsey Donn: 00:04:48

Trey.

Chelsey Donn: 00:04:48

What is your complaint?

Trey Gerrald: 00:04:50

Okay.

Trey Gerrald: 00:04:50

So other end of the spectrum here, I would like to lodge a complaint against something

Trey Gerrald: 00:05:02

I was trying to find a quippy, funny tweet about it, and then I sort of stopped using

Trey Gerrald: 00:05:15

Cause I'm constantly waiting for a car wreck.

Trey Gerrald: 00:05:18

I'm like, is because they never like look at the road appropriately to when they're actually

Trey Gerrald: 00:05:26

So I'm constantly.

Trey Gerrald: 00:05:28

Is this going to be like a shocking moment where they get T-boned at any minute?

Trey Gerrald: 00:05:31

Like, is something terrible going to happen?

Trey Gerrald: 00:05:33

I, this, this is not a comedy routine.

Trey Gerrald: 00:05:36

My anxiety, anytime a character is driving goes crazy.

Trey Gerrald: 00:05:40

And I have to mention, because I did, you know, we're the recording of this is

Trey Gerrald: 00:05:46

So I did just.

Trey Gerrald: 00:05:48

Scream, AKA scream five.

Trey Gerrald: 00:05:52

And another thing that really bugs me is anytime a character opens her refrigerator and

Trey Gerrald: 00:06:00

So you can't see anytime a refrigerator door opens.

Trey Gerrald: 00:06:05

I always think someone's going to be standing behind their.

Chelsey Donn: 00:06:07

oh, like someone's gonna,

Trey Gerrald: 00:06:09

It happens with medicine cabinets, cabinets in the kitchen.

Trey Gerrald: 00:06:11

And anyone opens the door and this new scream, no spoilers, they really make a joke out of that.

Trey Gerrald: 00:06:17

And it happened several times in one scene and it never results anything.

Trey Gerrald: 00:06:21

It's actually like really genius, but I hate that too.

Trey Gerrald: 00:06:24

It's the same with driving a car or opening a door in a movie.

Trey Gerrald: 00:06:28

I cannot pay attention to the content of the scene because I'm so afraid

Trey Gerrald: 00:06:35

I just want to lodge that complaint.

Trey Gerrald: 00:06:37

I would love to know if anyone else has this anxiety attack about

Trey Gerrald: 00:06:43

Jump scares.

Trey Gerrald: 00:06:44

It can be a romcom like it terrifies me Chelsey.

Trey Gerrald: 00:06:47

Have you ever experienced this?

Chelsey Donn: 00:06:49

Oh my God.

Chelsey Donn: 00:06:50

Well, you know that I don't watch anything that might even be remotely

Chelsey Donn: 00:06:55

So the like only reference to the fridge moment I have is that like Mrs.

Chelsey Donn: 00:06:59

Doubtfire toodaloo or like, whatever, when.

Chelsey Donn: 00:07:03

When, yeah.

Chelsey Donn: 00:07:04

When, uh, Robin Williams comes out with the face covered in, in the

Trey Gerrald: 00:07:12

Yeah, just pay attention the next time someone's driving.

Trey Gerrald: 00:07:14

If they're talking to someone in the passenger.

Trey Gerrald: 00:07:17

I feel like they're making eye contact a little longer than you would in real

Chelsey Donn: 00:07:20

yes, for sure.

Trey Gerrald: 00:07:23

Oy gavelt!.

Trey Gerrald: 00:07:24

all right, Chelsey.

Trey Gerrald: 00:07:25

Well, with all of that in mind, should we like shake off, shake Shammy off those complaints

Chelsey Donn: 00:07:36

Oh my goodness.

Chelsey Donn: 00:07:37

I guess that means that today is another versus episode.

Chelsey Donn: 00:07:40

So without hesitation, I want to get involved.

Chelsey Donn: 00:07:43

So let's do this.

Trey Gerrald: 00:07:44

Let's..

VOICEOVER: 00:07:46

Assess That Kvetch.

Trey Gerrald: 00:07:48

Yes, Chelsey.

Trey Gerrald: 00:07:48

You're right.

Trey Gerrald: 00:07:49

Oh, and all you listeners, you know, cause you can read our title.

Trey Gerrald: 00:07:54

It has a, another verses episode in honor of Valentine's day coming up today,

Trey Gerrald: 00:08:07

Review!.

Trey Gerrald: 00:08:08

On the same topic, any guesses, what's a big, product, especially on Valentine's day...

Trey Gerrald: 00:08:14

1-800-Flowers.com

Chelsey Donn: 00:08:18

com that's right.

Chelsey Donn: 00:08:20

For this versus episode, Trey's selected the five star and I selected the one-star.

Chelsey Donn: 00:08:26

So to determine who reads first, we got to flip that quarter.

Trey Gerrald: 00:08:30

and I'll call it.

Trey Gerrald: 00:08:31

Okay.

Chelsey Donn: 00:08:32

Okay.

Trey Gerrald: 00:08:34

It's tales.

Trey Gerrald: 00:08:35

I feel like this keeps happening to me.

Trey Gerrald: 00:08:37

I haven't read first.

Chelsey Donn: 00:08:39

I know, but I was on a losing streak for a while too.

Chelsey Donn: 00:08:41

So it happens.

Chelsey Donn: 00:08:42

All right.

Chelsey Donn: 00:08:43

I guess that means I'm going first.

Trey Gerrald: 00:08:44

That means we'll hear the one star Trustpilot Review!

Trey Gerrald: 00:08:47

first, but before we do, let's just get a little background info on 1-800-Flowers.com.

Trey Gerrald: 00:08:54

So 1-800-Flowers.com, Inc is obviously, maybe not obviously.

Trey Gerrald: 00:09:00

A floral and food gift, retailer and distribution company in the us, the

Trey Gerrald: 00:09:08

And Valentine's day is on gift baskets, which I did not know.

Trey Gerrald: 00:09:13

And they also use the name 1-800-Baskets.com.

Trey Gerrald: 00:09:18

I had no clue, but I found this out on the internet, but wait a gift basket.

Trey Gerrald: 00:09:24

That's so cute.

Trey Gerrald: 00:09:25

So, okay.

Chelsey Donn: 00:09:26

who thinks about that?

Chelsey Donn: 00:09:27

When they think about 1-800-Flowers.com honestly.

Trey Gerrald: 00:09:30

Maybe people that are like a little bit generationally older than us.

Trey Gerrald: 00:09:34

I feel like gift baskets, like something about that feels very like fifties to me.

Trey Gerrald: 00:09:39

I don't know why.

Chelsey Donn: 00:09:40

get that.

Chelsey Donn: 00:09:41

Yeah.

Trey Gerrald: 00:09:42

In my personal opinion, I feel like edible arrangements like destroyed

Trey Gerrald: 00:09:48

I feel like they're like high end gift, whatever,

Chelsey Donn: 00:09:51

we shouldn't send your dad a gift basket from 1-800-Baskets.com

Trey Gerrald: 00:09:57

Oh, I w okay.

Trey Gerrald: 00:09:58

All right.

Trey Gerrald: 00:09:59

I love that.

Trey Gerrald: 00:10:00

Okay.

Trey Gerrald: 00:10:00

So there are 31,861 reviews for 1-800-Flowers.com on Trustpilot with an average score of 2.9.

Trey Gerrald: 00:10:13

So that means the breakdown.

Trey Gerrald: 00:10:15

37% of those are five star reviews and then 35% are one star reviews

Chelsey Donn: 00:10:25

Oh, okay.

Trey Gerrald: 00:10:26

pretty close, right?

Chelsey Donn: 00:10:28

That is, that's a very close call.

Chelsey Donn: 00:10:29

That's like a lot of, that's kind of a tall order for us.

Chelsey Donn: 00:10:32

Cause we're, we're almost like the tie breaker here.

Trey Gerrald: 00:10:34

I know.

Trey Gerrald: 00:10:35

So with all of that background info, Chelsey, I think it's time for us

Trey Gerrald: 00:10:41

Woo.

Chelsey Donn: 00:10:43

so ready.

Chelsey Donn: 00:10:43

Let's do it.

VOICEOVER: 00:10:46

Review That Review.

Chelsey Donn: 00:10:50

All right.

Chelsey Donn: 00:10:52

So this review is a one star review for 1-800-Flowers.com from Trustpilot.

Chelsey Donn: 00:10:59

It is written by Marco F

Trey Gerrald: 00:11:03

Okay.

Chelsey Donn: 00:11:04

the subject is, 'first wedding anniversary on Tue', T U E like Tuesday.

Chelsey Donn: 00:11:13

Okay.

Chelsey Donn: 00:11:15

First line...

Chelsey Donn: 00:11:15

FIrst wedding anniversary on Tuesday.

Chelsey Donn: 00:11:21

Ordered a plant roses, mixed pink and yellow symbol of union of the two hearts

Chelsey Donn: 00:11:33

The Friday night, they call me saying the order is not available for delivery,

Chelsey Donn: 00:11:42

I write two emails that night asking to cancel the order.

Chelsey Donn: 00:11:47

The order is not canceled.

Chelsey Donn: 00:11:50

Saturday morning, I keep emailing back and forth.

Chelsey Donn: 00:11:54

They try to sell me other things instead after quote 11 emails and quote calls,

Chelsey Donn: 00:12:11

To be sure.

Chelsey Donn: 00:12:12

I email them two times asking for confirmation and call them once more because they are completely

Chelsey Donn: 00:12:22

So the emails were useless and the phone call took 15 minutes for them.

Chelsey Donn: 00:12:26

Just to say, quote, yes, you are Good.

Chelsey Donn: 00:12:30

end quote.

Chelsey Donn: 00:12:33

Fast forward to Monday evening, I receive a notification that my order

Chelsey Donn: 00:12:40

Guess what?

Chelsey Donn: 00:12:41

dot dot dot.

Chelsey Donn: 00:12:43

It only contains a yellow rose plan dot dot dot dot Really?

Chelsey Donn: 00:12:50

After all of that?

Chelsey Donn: 00:12:52

13 emails in total and three calls.

Chelsey Donn: 00:12:57

Great.

Chelsey Donn: 00:12:58

Let's call them once more.

Chelsey Donn: 00:13:01

dot dot dot dot dot dot.

Chelsey Donn: 00:13:04

Operator cannot find any trace of pink roses in the system.

Chelsey Donn: 00:13:09

And by the way, the order of bamboos that they had canceled is actually still there for

Chelsey Donn: 00:13:20

She takes 15 minutes to figure out that a pink rose was there and now it was not.

Chelsey Donn: 00:13:29

I asked for a full refund.

Chelsey Donn: 00:13:32

10 minutes of negotiations later I give up, she gets me a half refund and ships, a pink rose

Chelsey Donn: 00:13:49

Wednesday 17.

Chelsey Donn: 00:13:52

She offers to call my wife and personally apologize.

Chelsey Donn: 00:13:57

I say, you might have to beg, face to the ground, for her not to eat you alive.

Chelsey Donn: 00:14:04

And yet maybe she will have eaten enough of me that she would not be able to eat anyone else.

Chelsey Donn: 00:14:11

Anyways.

Chelsey Donn: 00:14:13

Thank you so much.

Chelsey Donn: 00:14:14

1-800-GARBAGE service.

Chelsey Donn: 00:14:17

Seriously.

Chelsey Donn: 00:14:19

13 emails.

Chelsey Donn: 00:14:21

And four phone calls and they still got it messed up.

Chelsey Donn: 00:14:26

Not even one of the email nor one of the calls was conclusive or informative or straight out.

Chelsey Donn: 00:14:34

Correct?

Chelsey Donn: 00:14:35

Dear.

Chelsey Donn: 00:14:36

Gosh, never, ever again.

Chelsey Donn: 00:14:40

Do not even think about it.

Chelsey Donn: 00:14:42

If you care for your recipient.

Trey Gerrald: 00:14:45

Mmmm, Marco.

Chelsey Donn: 00:14:50

Yeah.

Chelsey Donn: 00:14:51

Yeah.

Chelsey Donn: 00:14:51

Marco was just trying to do right by his wife.

Chelsey Donn: 00:14:53

Who's apparently gonna eat him for dinner now.

Trey Gerrald: 00:14:56

I mean, I have a note about that.

Trey Gerrald: 00:14:57

Like this is for the first wedding anniversary and they're like speaking that

Chelsey Donn: 00:15:05

Yeah.

Chelsey Donn: 00:15:05

It's a little, little bit of a red flag.

Chelsey Donn: 00:15:07

Yeah.

Trey Gerrald: 00:15:08

Wait, was it ever said upfront when Marco placed the order?

Trey Gerrald: 00:15:14

I know that they canceled it or whatever on Friday for the

Chelsey Donn: 00:15:18

Yeah, they didn't say when they placed the order, but they made it

Chelsey Donn: 00:15:27

So I assume at least Monday, but again, that's all an assumption.

Chelsey Donn: 00:15:30

I have no idea.

Trey Gerrald: 00:15:32

Okay.

Trey Gerrald: 00:15:32

Cause that don't, you feel like that is an important point.

Trey Gerrald: 00:15:36

I mean, I'm wondering if it's excluded because they literally placed the order on Thursday.

Trey Gerrald: 00:15:41

And then, because I feel like the local florists is going to like verify.

Trey Gerrald: 00:15:45

I mean, who knows this is all assumptions, but just found that missing piece to be interesting.

Chelsey Donn: 00:15:49

Okay.

Chelsey Donn: 00:15:50

noted.

Trey Gerrald: 00:15:51

I have never heard of this color combo, having a meaning pink and yellow

Chelsey Donn: 00:15:56

I haven't heard of that either, but apparently it's a

Chelsey Donn: 00:16:01

I have, I

Trey Gerrald: 00:16:01

wonder what tradition that is.

Chelsey Donn: 00:16:03

Yeah.

Chelsey Donn: 00:16:03

I don't know.

Chelsey Donn: 00:16:04

I that's, I I'd never heard that before reading this Review!

Chelsey Donn: 00:16:07

either, but I do assume that that's a thing.

Chelsey Donn: 00:16:10

I wonder if you know how sometimes when you go on 1-800-Flowers, they have like collection put

Chelsey Donn: 00:16:19

Like maybe that was their thing.

Chelsey Donn: 00:16:22

I don't know.

Chelsey Donn: 00:16:23

Just the

Trey Gerrald: 00:16:23

If that's true, that makes me even more on Marco side

Chelsey Donn: 00:16:28

Right.

Trey Gerrald: 00:16:28

that they're like pushing the meaning and then it's not available and

Trey Gerrald: 00:16:33

And then it hasn't, it's not, and you've done

Chelsey Donn: 00:16:35

Right.

Chelsey Donn: 00:16:35

Yeah.

Chelsey Donn: 00:16:36

I mean, I, it I'm leaning that way only because they talk about like

Chelsey Donn: 00:16:41

And then when they got the order sort of straightened out and they're like,

Chelsey Donn: 00:16:46

Like, you know, got it down to what they wanted.

Chelsey Donn: 00:16:49

They were like, okay, don't include the stupid bamboo.

Chelsey Donn: 00:16:51

I never wanted this stupid bamboo to begin with.

Chelsey Donn: 00:16:54

And then they're like, and then the bamboo was still there.

Chelsey Donn: 00:16:57

The spelling and grammar is not great.

Chelsey Donn: 00:16:59

I don't know if you could notice, there were bunch of times where Marco said, you

Trey Gerrald: 00:17:07

Yes.

Trey Gerrald: 00:17:07

I wrote that down.

Chelsey Donn: 00:17:08

I don't know if Trustpilot doesn't allow quotations, every time they

Chelsey Donn: 00:17:18

Yeah.

Chelsey Donn: 00:17:18

It's really annoying.

Trey Gerrald: 00:17:19

That's so weird.

Trey Gerrald: 00:17:20

Right?

Trey Gerrald: 00:17:21

It's everything on Trustpilot.

Trey Gerrald: 00:17:23

That's a huge flaw.

Chelsey Donn: 00:17:25

like crazy that that would be something that is across

Chelsey Donn: 00:17:30

So I'm not gonna, I'm not gonna count that against Marco, but it did make it a little bit

Chelsey Donn: 00:17:48

Is that kind of thing.

Trey Gerrald: 00:17:49

I do want to just point out the quote unquote, ugly vase.

Trey Gerrald: 00:17:54

I think that is so funny to me, there is something so specific about the vaseware from 1-800-Flowers

Trey Gerrald: 00:18:03

I think that was the funniest part of the Review!

Trey Gerrald: 00:18:05

to me, because the instant, I heard that my mind perfectly painted what it would be.

Chelsey Donn: 00:18:11

the VA's look like.

Chelsey Donn: 00:18:13

Yeah.

Chelsey Donn: 00:18:13

I know.

Chelsey Donn: 00:18:14

I, sometimes they are really

Trey Gerrald: 00:18:16

Yes.

Trey Gerrald: 00:18:16

But sometimes they're all.

Trey Gerrald: 00:18:17

I mean, I bet if I counted the amount of vases in our.

Chelsey Donn: 00:18:21

Yeah.

Trey Gerrald: 00:18:22

of them are from 1-800-Flowers.

Trey Gerrald: 00:18:23

So they're not

Trey Gerrald: 00:18:24

always but it's just

Chelsey Donn: 00:18:25

I always opt to do a Mason jar if that's an option.

Chelsey Donn: 00:18:29

Cause I'm at least like, yes, it's like of a certain ilk, but it won't be a heinous

Chelsey Donn: 00:18:39

I don't know.

Trey Gerrald: 00:18:39

I mean, I do want to say.

Trey Gerrald: 00:18:42

At first, when we were going into like the 11 emails, then it was like more than, and the

Trey Gerrald: 00:19:06

I probably, I think I would go with a local florist.

Trey Gerrald: 00:19:09

I feel.

Trey Gerrald: 00:19:10

Even when I buy flowers, like if, when David was acting and doing opening, I

Chelsey Donn: 00:19:21

I think that this is like a rookie mistake for Marco.

Chelsey Donn: 00:19:24

Cause this is Marco's first anniversary.

Chelsey Donn: 00:19:27

I don't think there's any way that he would do this in the future.

Chelsey Donn: 00:19:30

I think that's exactly why he S you know, when they contacted him the Friday night

Chelsey Donn: 00:19:38

Because at that point he was like, I'll go to a local florist.

Chelsey Donn: 00:19:40

I'll, get my own flowers.

Chelsey Donn: 00:19:42

I don't want to have to worry about.

Chelsey Donn: 00:19:44

Them arriving late.

Chelsey Donn: 00:19:46

And then in regards to Marco being like, a Ken, I just think at the end of the day, the flowers

Chelsey Donn: 00:20:05

I had this particular, I had a funeral.

Chelsey Donn: 00:20:07

I had, I had an event that it was very important that the flowers arrive on time.

Chelsey Donn: 00:20:12

So I planned accordingly on my end, called them, did all this stuff to make sure

Chelsey Donn: 00:20:20

And then they were late.

Chelsey Donn: 00:20:21

This is a common theme.

Chelsey Donn: 00:20:24

I don't think that Marco is alone in putting his trust into 1-800-Flowers.com

Trey Gerrald: 00:20:30

Well,

Chelsey Donn: 00:20:30

and then being disappointed.

Chelsey Donn: 00:20:33

And I think that I would be very pissed if I had a particular event that I was

Trey Gerrald: 00:20:43

Yeah, I think that ultimately I'm siding with Marco on this.

Trey Gerrald: 00:20:46

It's so frustrating to not be able to just get one person that can give you the answer.

Trey Gerrald: 00:20:51

But I do think that part of the business model of 1-800-Flowers is that they take

Trey Gerrald: 00:20:58

Fulfillment Places.

Trey Gerrald: 00:21:00

So sometimes have to change and et cetera.

Trey Gerrald: 00:21:04

But like so many things happened to Marco in this that is horrifying.

Trey Gerrald: 00:21:10

So that's making, and I do think that Marco has being truthful.

Trey Gerrald: 00:21:13

I definitely think they like intentionally listed everything verbatim

Trey Gerrald: 00:21:20

now I'm wondering, I mean, you're pointing to so many of the one stars highlight.

Trey Gerrald: 00:21:25

This is pretty common that the timeliness and that's horrifying.

Chelsey Donn: 00:21:31

Horrifying.

Chelsey Donn: 00:21:32

Yeah, totally.

Chelsey Donn: 00:21:33

What do we think about this last person that Marco got on the phone?

Chelsey Donn: 00:21:37

Who offered to call the wife?

Trey Gerrald: 00:21:40

So

Chelsey Donn: 00:21:40

say and apologize.

Trey Gerrald: 00:21:43

I mean, that's why.

Chelsey Donn: 00:21:44

Yeah.

Trey Gerrald: 00:21:45

guess my question is like, why wasn't that person able

Trey Gerrald: 00:21:51

Like, no, I don't want you to call my wife.

Trey Gerrald: 00:21:53

I want a full refund get real.

Chelsey Donn: 00:21:56

but yeah,

Trey Gerrald: 00:21:57

on an altered plan from what I originally wanted.

Trey Gerrald: 00:21:59

Like, this is insane, you know?

Chelsey Donn: 00:22:01

I just wonder how much the hands of the customer service person are tied.

Chelsey Donn: 00:22:06

Like maybe they're really not allowed to do that.

Chelsey Donn: 00:22:08

Like I would think at this point, if they could do it, they would have, if they're

Trey Gerrald: 00:22:16

okay.

Trey Gerrald: 00:22:16

How are you feeling about the impact of this review?

Trey Gerrald: 00:22:19

Do you think that you'll think of 1-800-Flowers, a different way from reading Marco's experience?

Chelsey Donn: 00:22:25

I mean, I have to be honest, there's another service.

Chelsey Donn: 00:22:28

That's similar to 1-800-FLOWERS.

Chelsey Donn: 00:22:30

I won't like pimp them here because not an ad.

Chelsey Donn: 00:22:33

I was already using them instead of 1-800-Flowers prior to this deep dive.

Chelsey Donn: 00:22:39

But after reading.

Chelsey Donn: 00:22:41

It really was impactful for me.

Chelsey Donn: 00:22:43

Like we're supposed to look at this obviously in a vacuum, but seeing the other reviews

Chelsey Donn: 00:22:52

Not I'm never going to use them.

Chelsey Donn: 00:22:53

I would never recommend, you know, my friends use them.

Chelsey Donn: 00:22:56

I just think that it's too big of a risk

Trey Gerrald: 00:22:59

That's so funny.

Trey Gerrald: 00:22:59

Cause I also have to take my bias out because I do use 1-800-Flowers.

Trey Gerrald: 00:23:04

Did I pick this or did you

Chelsey Donn: 00:23:05

I, I think I did.

Trey Gerrald: 00:23:07

oh yeah, I was going to say, um,

Chelsey Donn: 00:23:09

because it is the top.

Chelsey Donn: 00:23:11

I mean, still I use another company, but you think about, yes, it's It's

Chelsey Donn: 00:23:18

I I think as long as the internet or probably before that,

Trey Gerrald: 00:23:22

Yeah, it was.

Chelsey Donn: 00:23:25

You know,

Trey Gerrald: 00:23:26

it is funny to me because I read the Five Stars so I need to that out.

Trey Gerrald: 00:23:32

And I generally have a positive experience of this company, but I am having an impact.

Trey Gerrald: 00:23:37

And you know, I think could crown this.

Trey Gerrald: 00:23:39

I, oh, I do want to say the dear.

Trey Gerrald: 00:23:41

Gosh, got funny to me.

Trey Gerrald: 00:23:45

Like if we're subbing the word God for gosh, funny to keep dear God.

Chelsey Donn: 00:23:50

dear.

Chelsey Donn: 00:23:51

Gosh.

Trey Gerrald: 00:23:53

And then 1-800-GARBAGE service is really funny.

Chelsey Donn: 00:23:57

I agree.

Chelsey Donn: 00:23:58

I did got a chuckle.

Chelsey Donn: 00:23:59

I think that that Marco was going for a couple of labs, which, you know, I mean, eat a live

Trey Gerrald: 00:24:11

'cause you said that I I'll respond.

Trey Gerrald: 00:24:13

I was going to do it in my Assess, but I was wondering if Marco was going so hard

Trey Gerrald: 00:24:24

All right, so let's, let's crown it.

Trey Gerrald: 00:24:26

You ready to crown

Chelsey Donn: 00:24:27

Yes.

Chelsey Donn: 00:24:27

I'm ready.

Trey Gerrald: 00:24:28

All right.

Trey Gerrald: 00:24:28

So Chelsey and I each have our own set of one to five crown cards and in an effort to

VOICEOVER: 00:24:40

The Queens are Tabulating.

Chelsey Donn: 00:24:48

Oh, wow.

Chelsey Donn: 00:24:49

Very interesting.

Chelsey Donn: 00:24:49

So I'm holding up three and a half.

Chelsey Donn: 00:24:51

Crowns.

Chelsey Donn: 00:24:51

Trey is holding up four and a half crowns, Trey.

Chelsey Donn: 00:24:55

Why four and a half crowns for Marco.

Trey Gerrald: 00:24:57

Because I have a very positive experience of this company.

Trey Gerrald: 00:25:00

I have had one disastrous horrifying appalling experience, but that's one out of many,

Trey Gerrald: 00:25:17

The fact that it didn't even cut, like it came today.

Trey Gerrald: 00:25:21

No, absolutely not.

Trey Gerrald: 00:25:23

So I took off a half crown because the spelling was so bad and the grammar was a problem.

Trey Gerrald: 00:25:28

But other than that, I was entertained.

Trey Gerrald: 00:25:30

I laughed.

Trey Gerrald: 00:25:31

I think it could be.

Trey Gerrald: 00:25:32

I mean, I think this is, could be common.

Trey Gerrald: 00:25:34

I think Marco was truthful and I think it's valuable.

Trey Gerrald: 00:25:37

I, you know, it might have an impression on me the next time I'm ordering.

Trey Gerrald: 00:25:41

So that's why I did four and a half.

Trey Gerrald: 00:25:42

Why did you do three and a half?

Chelsey Donn: 00:25:44

Yeah.

Chelsey Donn: 00:25:44

Maybe I was a little harsh on Marco.

Chelsey Donn: 00:25:46

I mostly did it for the spelling and grammar and a lot.

Chelsey Donn: 00:25:49

I mean, some of us.

Chelsey Donn: 00:25:52

Their fault, but there were so much within the Review!

Chelsey Donn: 00:25:55

of like the ampersand quote, it was a little bit hard to read based on the way that Marco voted.

Chelsey Donn: 00:26:02

And that was really why he took the one and a half crowns off.

Chelsey Donn: 00:26:06

I thought that there was humor here.

Chelsey Donn: 00:26:08

I thought I believe the situation and.

Chelsey Donn: 00:26:12

I was impacted.

Chelsey Donn: 00:26:14

So maybe I should've gotten four, but I felt three and a half was appropriate for Marco based

Chelsey Donn: 00:26:25

So that was my three and a half for me.

Trey Gerrald: 00:26:27

All right.

Trey Gerrald: 00:26:28

That was fun.

Trey Gerrald: 00:26:29

Wow.

Trey Gerrald: 00:26:29

Poor Marco.

Trey Gerrald: 00:26:30

I hope that Marco and their wife, I hope that they made it to their second anniversary.

Chelsey Donn: 00:26:37

I do too.

Chelsey Donn: 00:26:37

And I hope that they went with a local florist, you know,

Trey Gerrald: 00:26:40

All right.

Trey Gerrald: 00:26:41

Well, let's take a quick break.

Trey Gerrald: 00:26:42

And when we come back, we will hear a completely different side of the story.

Trey Gerrald: 00:26:46

A more positive version.

Trey Gerrald: 00:26:48

When you hear my five star review.

Chelsey Donn: 00:26:51

can't wait.

Trey Gerrald: 00:26:52

BRB.

VOICEOVER: 00:26:55

Hold your crown.

VOICEOVER: 00:26:56

We'll be right back.

Trey Gerrald: 00:27:25

It's time to take a little spin on the Meryl-Go-Round.

VOICEOVER: 00:27:31

'I don't feel like an icon.

VOICEOVER: 00:27:34

Most of the days, I feel like 'I can't!' That's with an, A'..

Chelsey Donn: 00:27:40

All right.

Chelsey Donn: 00:27:41

Here's the deal.

Chelsey Donn: 00:27:42

Trey and I have each picked a rotten scathing, pithy One-Star-Zinger and with 30 seconds on

Trey Gerrald: 00:27:53

just like queen Meryl Streep, who does it all.

Chelsey Donn: 00:27:56

Before the clock runs out.

Chelsey Donn: 00:27:58

All right.

Chelsey Donn: 00:27:59

Trey you're first, today.

Chelsey Donn: 00:28:00

Where is your zinger from?

Trey Gerrald: 00:28:01

All right.

Trey Gerrald: 00:28:01

So today my One-Star-Zinger is from Good 'ol, amazon.com and I picked the Reese's

Chelsey Donn: 00:28:12

Oh, yum.

Trey Gerrald: 00:28:13

Valentine's day 16 ounces, one count,

Chelsey Donn: 00:28:16

Okay.

Trey Gerrald: 00:28:18

and my Review!

Trey Gerrald: 00:28:19

is written by.

Trey Gerrald: 00:28:21

Chad G and Chad G says too thick to eat.

Trey Gerrald: 00:28:29

That's the subject.

Trey Gerrald: 00:28:30

And then the Review!

Trey Gerrald: 00:28:31

is actually a little different.

Trey Gerrald: 00:28:33

The Review!

Trey Gerrald: 00:28:33

is

Chelsey Donn: 00:28:34

Oh,

Trey Gerrald: 00:28:34

way too thick to eat

Chelsey Donn: 00:28:39

oh

Trey Gerrald: 00:28:39

too is spelled wrong.

Trey Gerrald: 00:28:40

And that insane.

Trey Gerrald: 00:28:42

So way too thick.

Trey Gerrald: 00:28:43

Two weeks.

Chelsey Donn: 00:28:45

I'm going to strap you in.

Chelsey Donn: 00:28:47

Okay.

Chelsey Donn: 00:28:47

So there's a bouquet picture it.

Chelsey Donn: 00:28:50

Okay.

Chelsey Donn: 00:28:51

And there are 11 red roses and then there's a, you, so like you're the 12th.

Chelsey Donn: 00:28:56

You're the 12th of the dozen.

Trey Gerrald: 00:28:59

that makes me think of American beauty.

Chelsey Donn: 00:29:01

Yes.

Trey Gerrald: 00:29:01

All right, I'm ready.

Chelsey Donn: 00:29:03

All right.

Chelsey Donn: 00:29:03

Let's do it.

Trey Gerrald: 00:29:05

All right.

VOICEOVER: 00:29:06

Three, Two, One, GO!.

Chelsey Donn: 00:29:10

Melodrama.

Chelsey Donn: 00:29:16

WWE game show soap, opera

Trey Gerrald: 00:29:26

oh,

Chelsey Donn: 00:29:27

horror,

Trey Gerrald: 00:29:28

wait.

Chelsey Donn: 00:29:32

AHPRA, diva, lifetime.

Chelsey Donn: 00:29:40

Oh

Trey Gerrald: 00:29:40

lot of those were very same.

Chelsey Donn: 00:29:42

seven.

Chelsey Donn: 00:29:45

Trey job.

Chelsey Donn: 00:29:48

That was a good round.

Chelsey Donn: 00:29:49

I think maybe those dozen roses were lucky for you.

Trey Gerrald: 00:29:52

Right.

Trey Gerrald: 00:29:52

Just me in the middle.

Trey Gerrald: 00:29:54

So Chelsey, what is your One-Star-Zinger today?

Chelsey Donn: 00:29:56

My One-Star-Zinger is also from our favorite Amazon.

Trey Gerrald: 00:30:02

Ooh.

Chelsey Donn: 00:30:03

It is for Hala bears, original shawty.

Chelsey Donn: 00:30:07

You fine.

Chelsey Donn: 00:30:08

10 inch authentic Teddy bear.

Chelsey Donn: 00:30:12

Funny Valentine's day plush gift for the girlfriend, wife,

VOICEOVER: 00:30:23

Supercalifragilistic XP.

Trey Gerrald: 00:30:27

Those key words, man.

Trey Gerrald: 00:30:28

All

Chelsey Donn: 00:30:28

I know it's actually really cute.

Chelsey Donn: 00:30:30

It's like a giant bear and it's holding a heart and the heart says shoddy, you shawty you.

Chelsey Donn: 00:30:40

Wow.

Chelsey Donn: 00:30:40

Okay.

Chelsey Donn: 00:30:41

And it says, shoddy, you find a shit though.

Trey Gerrald: 00:30:44

They spell it out as HRT

Chelsey Donn: 00:30:46

Yeah.

Chelsey Donn: 00:30:48

All right.

Chelsey Donn: 00:30:49

Um,

Trey Gerrald: 00:30:50

that for my church group.

Chelsey Donn: 00:30:52

I know, right.

Chelsey Donn: 00:30:53

But anyway, so this is a one-star review written by Shaquila C.

Chelsey Donn: 00:30:59

The subject is careless and the Review!

Chelsey Donn: 00:31:03

is the Bear is missing an eye.

Chelsey Donn: 00:31:09

ugh.

Trey Gerrald: 00:31:10

Oh, my gosh.

Trey Gerrald: 00:31:12

That is pretty careless.

Chelsey Donn: 00:31:14

bad.

Chelsey Donn: 00:31:15

Oh, are you fine as hell?

Chelsey Donn: 00:31:17

But you missing an eye, you know?

Trey Gerrald: 00:31:20

don't need an iPad.

Trey Gerrald: 00:31:21

Shoddy.

Chelsey Donn: 00:31:22

Yeah.

Trey Gerrald: 00:31:23

All right.

Trey Gerrald: 00:31:23

So today I'm going to strap you into a chocolate assorted Valentine's day, heart classic.

Trey Gerrald: 00:31:28

If a monster comes, you can throw one of those that you don't want to eat.

Trey Gerrald: 00:31:32

Like the coconut eat thingys.

Trey Gerrald: 00:31:34

All right.

Trey Gerrald: 00:31:34

Are you ready?

Chelsey Donn: 00:31:35

I am ready.

VOICEOVER: 00:31:37

Three, Two, One, GO!.

Chelsey Donn: 00:31:44

Oh,

Trey Gerrald: 00:31:50

Pop's.

Trey Gerrald: 00:31:56

Oh, Disney,

Chelsey Donn: 00:31:59

oh,

Trey Gerrald: 00:32:07

breaking news

Chelsey Donn: 00:32:08

best.

Trey Gerrald: 00:32:08

two, four, six.

Trey Gerrald: 00:32:14

So that

Chelsey Donn: 00:32:18

You're the big winner on the Valentine's day.

Chelsey Donn: 00:32:21

Meryl-Go-Round Malo.

Chelsey Donn: 00:32:22

Mazal.

Trey Gerrald: 00:32:23

Thank you.

Trey Gerrald: 00:32:24

That was fun.

Chelsey Donn: 00:32:24

was fun.

VOICEOVER: 00:32:27

Review That Review.

Chelsey Donn: 00:32:31

All right.

Chelsey Donn: 00:32:32

We are back from that rousing game break and it is RQ Ts turn.

Trey Gerrald: 00:32:38

So today I was tasked with the responsibility of finding a five-star review.

Chelsey Donn: 00:32:44

Yes.

Trey Gerrald: 00:32:44

For 1-800-FLOWERS.

Trey Gerrald: 00:32:46

And today I will be reading you David R's five star review from Trustpilot for 1-800-Flowers.com.

Trey Gerrald: 00:32:57

David R's subject is I'm a regular customer and have been dot dot dot and here's the Review!.

Trey Gerrald: 00:33:05

I am a regular customer and have been for years, I find ordering is straightforward

Trey Gerrald: 00:33:18

I've only had one order with a problem.

Trey Gerrald: 00:33:21

And that was the fault of the local florist.

Trey Gerrald: 00:33:23

There was a substitution that changed the whole look of the arrangement.

Trey Gerrald: 00:33:28

The 1-800-FLOWERS staff took my complaint and concerns seriously and had the

Trey Gerrald: 00:33:36

And my sister, the recipient was very happy with it.

Trey Gerrald: 00:33:40

The 1-800-FLOWERS staff did not stop there.

Trey Gerrald: 00:33:43

They gave me two $25 coupons to use on future orders.

Trey Gerrald: 00:33:49

I was not expecting anything and it was a total surprise.

Trey Gerrald: 00:33:53

The order was less than $50 to begin with.

Trey Gerrald: 00:33:57

So they made $0 on my order.

Trey Gerrald: 00:34:01

This company is a class act and you can trust them to get your order out

Chelsey Donn: 00:34:12

Interesting.

Trey Gerrald: 00:34:13

lacking of a personality in my opinion,

Chelsey Donn: 00:34:15

Yeah.

Chelsey Donn: 00:34:16

Yeah.

Chelsey Donn: 00:34:16

I mean, that was the one thing that was coming to me.

Chelsey Donn: 00:34:18

Like, you know how sometimes we talk about buzzwords and how I

Chelsey Donn: 00:34:24

This was one of those reviews where I felt like they're like trustworthy check.

Trey Gerrald: 00:34:28

straightforward.

Chelsey Donn: 00:34:29

Straightforward check like coupon, there are just like words

Chelsey Donn: 00:34:37

I wish that like, yes, they talked about the sister experience, you know, which, okay.

Chelsey Donn: 00:34:42

That was an example.

Chelsey Donn: 00:34:44

I don't know.

Chelsey Donn: 00:34:45

There was something a little bit unpersonal.

Chelsey Donn: 00:34:47

Unpersonable

Trey Gerrald: 00:34:49

And I will tell you.

Trey Gerrald: 00:34:51

That on Trustpilot underneath the five stars.

Trey Gerrald: 00:34:55

And before the subject, there is a gray word with a little circle check and it says invited.

Chelsey Donn: 00:35:03

Oh,

Trey Gerrald: 00:35:04

R was invited leave a trust pilot Review!, which is interesting.

Chelsey Donn: 00:35:09

me trust him last.

Chelsey Donn: 00:35:10

Cause it, well, you know, it almost, it makes you wonder, like, were they giving him these

Trey Gerrald: 00:35:17

coupons for that.

Chelsey Donn: 00:35:19

for the Review!.

Chelsey Donn: 00:35:21

I bet you they're giving, well, a couple of questions One, I bet you they're giving David R

Chelsey Donn: 00:35:30

And because they're like, you know, I better do something if I want to retain this customer.

Chelsey Donn: 00:35:34

So it makes me wonder.

Chelsey Donn: 00:35:36

Yeah, it seems like in the last reviewer was a first time user, so maybe they care less or

Chelsey Donn: 00:35:45

written.

Trey Gerrald: 00:35:45

December 13th, 2020,

Chelsey Donn: 00:35:48

Oh, interesting.

Chelsey Donn: 00:35:49

So very similar time period.

Chelsey Donn: 00:35:51

Okay.

Chelsey Donn: 00:35:52

Yeah, because I was wondering about that the customer service experience that

Trey Gerrald: 00:36:03

I mean, it didn't even occur to me that this might be like a coerced

Trey Gerrald: 00:36:12

I mean, the invited, I didn't even really read into because a lot of the five-star

Chelsey Donn: 00:36:21

I don't know that that's a coincidence.

Trey Gerrald: 00:36:23

but I'm also noticing along this line, the spelling and grammar is like, perfect.

Trey Gerrald: 00:36:30

only thing I could say is wrong is that PayPal capitalized both peas, but it's

Chelsey Donn: 00:36:38

One word,

Trey Gerrald: 00:36:39

And every time they say 1-800-FLOWERS, it's an all caps,

Trey Gerrald: 00:36:45

They don't have the dashes.

Chelsey Donn: 00:36:47

I wonder if that's an SEO thing.

Trey Gerrald: 00:36:49

I mean, I'm wondering if maybe this is I'm wondering.

Trey Gerrald: 00:36:52

Oh, and David, only has one Review!

Trey Gerrald: 00:36:56

on Trustpilot and

Chelsey Donn: 00:36:57

Yeah, this

Trey Gerrald: 00:36:58

I didn't read into any of this before.

Chelsey Donn: 00:37:02

suspicious.

Chelsey Donn: 00:37:03

I feels very general.

Trey Gerrald: 00:37:05

And to like full disclosure, everyone.

Trey Gerrald: 00:37:08

I had a very challenging time finding a five star review that had any meat on the

Trey Gerrald: 00:37:17

And there, you know, there's 35%.

Chelsey Donn: 00:37:19

Sure.

Trey Gerrald: 00:37:19

Are five-star, but people are not verbose and their gratitude

Chelsey Donn: 00:37:27

Which is yeah.

Chelsey Donn: 00:37:29

Taling and also kind of a good point.

Chelsey Donn: 00:37:31

If you're noticing that a large portion of those were invited, then you know, if

Chelsey Donn: 00:37:41

I'll throw a few coupons your way in exchange for this.

Chelsey Donn: 00:37:44

Review!.

Chelsey Donn: 00:37:45

You're doing it in an obligatory fashion.

Chelsey Donn: 00:37:48

You're probably not gonna go to town.

Trey Gerrald: 00:37:51

Correct.

Trey Gerrald: 00:37:51

That's true too.

Trey Gerrald: 00:37:52

Yeah, that's true.

Trey Gerrald: 00:37:53

I mean, it's interesting just going down our normal roster here.

Trey Gerrald: 00:37:57

I think we're thinking it might be a little shady, not so truthful.

Trey Gerrald: 00:38:00

The common experience.

Chelsey Donn: 00:38:03

I

Trey Gerrald: 00:38:03

don't know.

Chelsey Donn: 00:38:05

I mean, the only thing that I think is common that, you know,

Chelsey Donn: 00:38:11

If somebody didn't realize like, oh, they're going to outsource to the local Flores.

Chelsey Donn: 00:38:16

That's something I learned, but at the time, like, I don't know.

Chelsey Donn: 00:38:20

I feel like I'm a hypocrite sometimes because when I, when people have good customer

Chelsey Donn: 00:38:31

You, you talked about a negative experience, I guess they did fix it, but it's still a negative.

Chelsey Donn: 00:38:38

So it doesn't feel like this is quite a five star, but I don't know.

Chelsey Donn: 00:38:42

What do you think about.

Trey Gerrald: 00:38:42

I mean, it does make me think of Marco.

Trey Gerrald: 00:38:44

Like I wish they had given Marco a couple of coupons

Chelsey Donn: 00:38:48

But if they had, I feel like Marco's Review!

Chelsey Donn: 00:38:50

would have still been like three stars, four star, you know what I mean?

Chelsey Donn: 00:38:54

Like, so there is something about the fact that if David R was such a valid user of 1-800-Flowers

Chelsey Donn: 00:39:10

Why didn't they write Review!

Chelsey Donn: 00:39:11

at a Review!

Chelsey Donn: 00:39:12

years ago?

Chelsey Donn: 00:39:13

You know why now?

Trey Gerrald: 00:39:15

Right.

Trey Gerrald: 00:39:15

Well, I mean, this is, we only looked at Trustpilot, but I mean, it does make me question

Trey Gerrald: 00:39:28

And then again, with personality, the humor, there's no humor and,

Trey Gerrald: 00:39:34

I feel like this is a first and I didn't even register this.

Trey Gerrald: 00:39:36

When I picked up, I just liked that David mentions they've been using them

Trey Gerrald: 00:39:45

But now I'm starting to wonder if it's fake.

Chelsey Donn: 00:39:47

I know.

Trey Gerrald: 00:39:48

I, then I don't even know if, what the impact for, I mean, this brings up an

Trey Gerrald: 00:39:55

Like if.

Trey Gerrald: 00:39:57

invited, like, does that negate, like, I kind of feel like it's influencing a positive

Chelsey Donn: 00:40:11

Yeah.

Chelsey Donn: 00:40:12

I mean, especially in a sea of, of one star reviews, you know,

Trey Gerrald: 00:40:17

So like once again, though, like we maybe are creating

Trey Gerrald: 00:40:24

We don't have complete proof of that.

Trey Gerrald: 00:40:27

So

Chelsey Donn: 00:40:28

have complete proof though.

Chelsey Donn: 00:40:29

That's the thing is like, all we can do as Review!

Chelsey Donn: 00:40:33

Queens is sort of look at the information as it lies.

Chelsey Donn: 00:40:37

I feel like the fact that they were asked to write this Review!

Chelsey Donn: 00:40:41

the writing at when they're writing it, they're talking about sort of these buzzword things.

Chelsey Donn: 00:40:45

It's ringing a little shady to me.

Chelsey Donn: 00:40:48

So I think that were warranted in that response.

Trey Gerrald: 00:40:50

I think, I think I can

Chelsey Donn: 00:40:51

I can crown I can crown David.

Trey Gerrald: 00:40:53

All right, let's do a.

VOICEOVER: 00:40:55

The Queens are Tabulating.

Chelsey Donn: 00:41:02

Okay.

Chelsey Donn: 00:41:03

I am holding up one.

Chelsey Donn: 00:41:04

Crown tray is holding up two crowns.

Chelsey Donn: 00:41:06

I gave David R one crown for everything that we've mentioned thus

Chelsey Donn: 00:41:12

I also don't really know what I'm supposed to gather.

Chelsey Donn: 00:41:15

From this Review!

Chelsey Donn: 00:41:16

for some reason, because I mean, we have the sister storyline, which is maybe

Chelsey Donn: 00:41:28

They really didn't talk about, the product or anything that I feel like I

Chelsey Donn: 00:41:37

And I just gotta hop on 1-800-Flowers right now and, and get some flowers.

Chelsey Donn: 00:41:42

So for that reason, not that impactful overall one crown for me, why two from you trey.

Trey Gerrald: 00:41:47

I did too, just to be fair because I do think, and it makes

Trey Gerrald: 00:41:53

almost as if David is leaving a review for someone that has never interacted online shopping

Trey Gerrald: 00:42:06

And they replaced it.

Trey Gerrald: 00:42:07

And I got like, it's so rudimentary that maybe it could be real, but that also really makes me

Trey Gerrald: 00:42:23

Cause I didn't realize that until we were recording this.

Trey Gerrald: 00:42:26

I really felt like this was a great five-star review.

Trey Gerrald: 00:42:29

I mean, the spelling is impeccable and it pops out.

Trey Gerrald: 00:42:32

I mean, they use all caps for the name of the company only.

Trey Gerrald: 00:42:35

I mean, now I'm really is shady, but that's why I

Chelsey Donn: 00:42:39

I mean, yeah.

Chelsey Donn: 00:42:40

I mean, I think that's an interesting point that you just brought up, like,

Chelsey Donn: 00:42:50

Maybe David's not somebody that writes online reviews all the time.

Chelsey Donn: 00:42:54

So I think that, that is an interesting point.

Chelsey Donn: 00:42:56

I see where you're coming from.

Trey Gerrald: 00:42:58

I have a quick little surprise.

Trey Gerrald: 00:43:00

I have found this five-star with that I'm seeing now is also invited,

Chelsey Donn: 00:43:06

And see, this is very interesting.

Chelsey Donn: 00:43:08

1-800-FLOWERS.

Trey Gerrald: 00:43:09

like a zinger, but I am actually realizing there might be a

Trey Gerrald: 00:43:14

So this is a five star written by Robyn O.

Trey Gerrald: 00:43:19

Robyn is spelled with a Y.

Chelsey Donn: 00:43:21

Well that.

Trey Gerrald: 00:43:21

The subject is I placed the order doesn't get delivered until next week.

Trey Gerrald: 00:43:27

And the Review is I placed the order.

Chelsey Donn: 00:43:32

Wait, that's the whole Review!

Trey Gerrald: 00:43:34

Yes.

Trey Gerrald: 00:43:34

And this date is also December 13th, 2020.

Trey Gerrald: 00:43:40

So I wonder if everyone just got an email that was like, please leave a review

Chelsey Donn: 00:43:48

even more shady.

Trey Gerrald: 00:43:50

I'm thinking, cause Robin says I placed the order, but it

Trey Gerrald: 00:43:55

So I can't leave a review.

Trey Gerrald: 00:43:57

Like it looked funny to me, which is why I wanted to read it.

Trey Gerrald: 00:44:00

Cause it's like I placed the order, but I'm wondering.

Chelsey Donn: 00:44:03

you're right.

Chelsey Donn: 00:44:04

It's like if 1-800-Flowers send out a email blast to all the people that have

Trey Gerrald: 00:44:17

luck Chelsey on the website, it says business transparency.

Trey Gerrald: 00:44:21

This is on Trustpilot claimed their Trustpilot profile on February, 2020.

Trey Gerrald: 00:44:29

So I, it seems like Trustpilot, didn't verify until 2020, so they probably were

Trey Gerrald: 00:44:39

So I think we might be right.

Chelsey Donn: 00:44:41

What, what do you mean claim?

Chelsey Donn: 00:44:43

like the Trustpilot page itself

Trey Gerrald: 00:44:45

What's claimed by 1-800-FLOWERS.

Chelsey Donn: 00:44:47

Oh, got

Trey Gerrald: 00:44:48

So maybe they were trying to ramp up the amount of reviews they were getting.

Chelsey Donn: 00:44:53

Right.

Chelsey Donn: 00:44:54

Like maybe like they worked with a new marketing person and they were like, do you know that

Chelsey Donn: 00:45:03

So they claimed it and then started inviting people to leave.

Chelsey Donn: 00:45:05

That makes

Trey Gerrald: 00:45:06

because yours was 2020 as well.

Chelsey Donn: 00:45:09

It was

Trey Gerrald: 00:45:10

And all of these five stars are in the same date, so, oh, oh, I hate.

Chelsey Donn: 00:45:17

really shady.

Trey Gerrald: 00:45:19

of hate that this is happening because like, this does

Chelsey Donn: 00:45:24

I'm sorry.

Chelsey Donn: 00:45:25

1-800-FLOWERS.

Chelsey Donn: 00:45:26

Yeah.

Chelsey Donn: 00:45:26

I mean like, okay.

Chelsey Donn: 00:45:27

How do we zoom out from this a little bad.

Trey Gerrald: 00:45:29

I mean, it's responsible of them to claim the profile.

Trey Gerrald: 00:45:32

And I look, if I owned a business, I would be encouraging people to leave reviews too, because

Chelsey Donn: 00:45:41

And also, I, I think that the hard thing about online

Chelsey Donn: 00:45:47

You know, here you are tray of Review Queen who has had several positive experiences

Chelsey Donn: 00:46:01

So 1-800-FLOWERS has been around for a long time.

Chelsey Donn: 00:46:04

I'm not willing to write off the company based off of these few reviews,

Trey Gerrald: 00:46:09

I think this is just information that like a lot of times

Trey Gerrald: 00:46:15

So you, so like, it is maybe a bit of a game.

Trey Gerrald: 00:46:18

And maybe it's more of a gamble than going directly, but it is much more

Trey Gerrald: 00:46:28

Like I mean, I think that's what I use it for.

Trey Gerrald: 00:46:30

It's like really excels at that.

Trey Gerrald: 00:46:32

You just don't really know the quality I mean, I don't

Chelsey Donn: 00:46:37

Yep.

Chelsey Donn: 00:46:38

Yeah, sometimes you gotta roll the dice.

Chelsey Donn: 00:46:39

You know what I'm, I'm super curious about listeners.

Chelsey Donn: 00:46:42

If you have used 1-800-Flowers.com and you have an opinion about it, call up our

Chelsey Donn: 00:46:53

Do you want to defend 1-800-FLOWERS?

Chelsey Donn: 00:46:55

Have you had a positive experience that you could detail for us a little bit better?

Chelsey Donn: 00:47:00

You know, then David R did so.

Chelsey Donn: 00:47:03

Give us a call because we want to hear all sides of the story.

Chelsey Donn: 00:47:06

Unfortunately, we're going to walk away from today's assessment, having a little

Chelsey Donn: 00:47:13

And I'll end a bit of a question mark, for sure.

Trey Gerrald: 00:47:16

Well, Chelsey, you deserve a bouquet happy Valentine's Day

Chelsey Donn: 00:47:21

Oh, thank you.

Chelsey Donn: 00:47:22

Thank you so

Trey Gerrald: 00:47:23

You deserve 11 roses with me as to 12.

Chelsey Donn: 00:47:27

yeah.

Chelsey Donn: 00:47:27

Oh my God.

Chelsey Donn: 00:47:28

Yes, please.

Trey Gerrald: 00:47:29

Alright, am I queen?

Trey Gerrald: 00:47:30

So we have done it here we are.

Trey Gerrald: 00:47:31

We've reached the most Regal portion of our show.

Trey Gerrald: 00:47:35

Chelsey.

Trey Gerrald: 00:47:35

Who are you inducting today for?

VOICEOVER: 00:47:39

My Royal Highness

Chelsey Donn: 00:47:41

All right.

Chelsey Donn: 00:47:41

So I know that this is a little bit late.

Chelsey Donn: 00:47:44

This episode is going to air in a couple of weeks, but I just wanted to

Chelsey Donn: 00:47:51

I just, I feel I've been so full climbed about this for awhile.

Chelsey Donn: 00:47:56

I grew up with Bob Saget being such a part of my childhood.

Chelsey Donn: 00:48:00

I was a huge Full House fan.

Chelsey Donn: 00:48:02

I watched it every day.

Chelsey Donn: 00:48:05

Danny Tanner was a part of, so many of our houses.

Chelsey Donn: 00:48:09

You know, for us, the kids, who grew up in the nineties, I followed him on Instagram.

Chelsey Donn: 00:48:14

I follow his wife, Kelly on Instagram.

Chelsey Donn: 00:48:16

They seem like the most incredible couple.

Chelsey Donn: 00:48:19

And I just feel so heartbroken by the passing of Bob Saget.

Chelsey Donn: 00:48:25

Every time I think about him, I just smile.

Chelsey Donn: 00:48:27

It's such a part of my youth.

Chelsey Donn: 00:48:29

And I think it's incredible that we have these artists and entertainers.

Chelsey Donn: 00:48:34

In our lives, that really feel like family.

Chelsey Donn: 00:48:37

And for me, Bob Saget was one of those people and I hope wherever he is now,

Chelsey Donn: 00:48:47

Cause I think he really touched a lot of people.

Chelsey Donn: 00:48:50

Everybody that's been speaking about Bob Saget over the past several

Chelsey Donn: 00:48:57

He exuded and how he never ended a conversation with anyone, whether it was via text,

Chelsey Donn: 00:49:06

And I think that's such a beautiful thing and something that I'm really going to take

Chelsey Donn: 00:49:12

And so for that reason, I would love to induct Bob Saget as My Royal Highness.

Trey Gerrald: 00:49:22

Nicely said.

Trey Gerrald: 00:49:23

Full house.

Trey Gerrald: 00:49:24

I mean, that was my everything.

Trey Gerrald: 00:49:26

Yes.

Chelsey Donn: 00:49:27

Mine too.

Trey Gerrald: 00:49:28

And find fact Bob Saget was hired after they shot the pilot and they had

Chelsey Donn: 00:49:34

I know.

Trey Gerrald: 00:49:35

go back and only shoot the Danny Tanner scenes, which is so

Chelsey Donn: 00:49:40

crazy.

Chelsey Donn: 00:49:41

Yeah.

Chelsey Donn: 00:49:42

All right.

Chelsey Donn: 00:49:43

Trey.

Chelsey Donn: 00:49:43

Who are you inducting this week for your Royal Highness?

Trey Gerrald: 00:49:47

again, opposite end of the spectrum.

Trey Gerrald: 00:49:49

And if you were a member, I told everyone to bookmark Chelsey's complaint was about sinuses.

Trey Gerrald: 00:49:54

And today I am going to induct Wellness Formula.

Trey Gerrald: 00:49:59

Have you ever heard of wellness?

Chelsey Donn: 00:50:00

I've seen it.

Chelsey Donn: 00:50:01

It is, uh, from like whole

Chelsey Donn: 00:50:02

foods.

Trey Gerrald: 00:50:03

So wellness formula is a product from the company source naturals,

Trey Gerrald: 00:50:11

It is like a sort of holistic sort of.

Chelsey Donn: 00:50:15

Like all the vitamins.

Trey Gerrald: 00:50:17

So, okay.

Trey Gerrald: 00:50:18

This was introduced to me by my friend, Emily Afton, who is back on Broadway

Trey Gerrald: 00:50:26

And she introduced to me literally like 10 years ago.

Trey Gerrald: 00:50:30

It's basically, it contains 30 different ingredients from antioxidants, herbal

Trey Gerrald: 00:50:37

I think it's like, Eastern medicine.

Trey Gerrald: 00:50:41

Ediology.

Trey Gerrald: 00:50:42

But what it does is it attacks like the cellular level of your immune system.

Trey Gerrald: 00:50:48

So, and it's crazy, like the pills are like kind of like horse pills and the taste is

Trey Gerrald: 00:50:58

Well, they have different sizes, so it sort of changes.

Trey Gerrald: 00:51:00

So it's six capsules, this one, every three hours at like the on-site and Chelsey,

Trey Gerrald: 00:51:10

It's like, it's what, like, I don't want to say the brand.

Trey Gerrald: 00:51:13

It's what those little packets that you dump into water and swish around try to swallow.

Trey Gerrald: 00:51:18

It's trying to do this.

Trey Gerrald: 00:51:20

Crap is so insane.

Trey Gerrald: 00:51:22

And.

Trey Gerrald: 00:51:23

And actually, I, the reason I'm circling to your thing is that on their website, it

Trey Gerrald: 00:51:36

That's their like mission statement.

Trey Gerrald: 00:51:38

the instant you feel like, oh no, something's coming.

Trey Gerrald: 00:51:41

It just like boosts your immune system.

Trey Gerrald: 00:51:43

it's also in dropper form.

Trey Gerrald: 00:51:45

Like it's crazy.

Trey Gerrald: 00:51:46

I swear by it.

Trey Gerrald: 00:51:47

Go to your natural, you

Chelsey Donn: 00:51:49

Whole foods, whatever.

Trey Gerrald: 00:51:50

of those places, I swear by it.

Trey Gerrald: 00:51:52

So for that reason, I'm inducting wellness formula for My Royal Highness, because it

Chelsey Donn: 00:52:01

Wow.

Chelsey Donn: 00:52:03

Thank you.

Chelsey Donn: 00:52:03

On this formula.

Chelsey Donn: 00:52:04

It's always good to have a product like that.

Chelsey Donn: 00:52:06

Like what a lifesaver I use The things you put around your nose.

Chelsey Donn: 00:52:11

XY cam.

Trey Gerrald: 00:52:13

Oh, I never used that way.

Trey Gerrald: 00:52:14

I think I've used it once maybe.

Chelsey Donn: 00:52:16

Yeah, but I mean, always good to have something a little more natural.

Chelsey Donn: 00:52:19

I'm always about that.

Chelsey Donn: 00:52:20

So

Trey Gerrald: 00:52:21

All

Chelsey Donn: 00:52:21

great induction.

Chelsey Donn: 00:52:22

We did it.

Chelsey Donn: 00:52:23

We did that.

Trey Gerrald: 00:52:24

Another entry closer to the truth.

Chelsey Donn: 00:52:27

Yes.

Chelsey Donn: 00:52:28

Thank you for joining us today.

Chelsey Donn: 00:52:29

If you like, what you heard, please share the show with a friend.

Trey Gerrald: 00:52:34

And if you didn't like what you heard, please share the show with an enemy.

Trey Gerrald: 00:52:37

Join our mailing list to stay up to date with the goings on in The Queens at ReviewThatReview.Com

Chelsey Donn: 00:52:44

And don't forget.

Chelsey Donn: 00:52:45

We want to hear from you hit up our voicemail box.

Chelsey Donn: 00:52:48

Call 1-850-REVIEW-0.

Chelsey Donn: 00:52:52

Or if you're a little bit shy, you could also slide into our DMS.

Chelsey Donn: 00:52:56

We're on all the socials at @theReviewQueens and I'm at @ChelseyBD.

Trey Gerrald: 00:53:02

And I am at @TreyGerrald.

Chelsey Donn: 00:53:05

On today's after show pod, we are rating and reviewing a one star review of the

Chelsey Donn: 00:53:19

To find out what made Trey say:

Trey Gerrald: 00:53:23

'a wee bit makes me think that they're like Irish, but then Boy

Trey Gerrald: 00:53:28

And to find out what made Chelsey say:

Chelsey Donn: 00:53:31

'coincidentally, she also likes Tums.

Chelsey Donn: 00:53:34

So, you know, that makes sense.'

Chelsey Donn: 00:53:35

Then join our Patreon at patreon.com/ReviewThatReview in order to hear

Trey Gerrald: 00:53:46

And most importantly, remember

Chelsey Donn: 00:53:48

Ignore the haters you're queen.

Trey Gerrald: 00:53:51

GENDER nonspecific Valentine's day queen.

Chelsey Donn: 00:53:54

we heart you.

Trey Gerrald: 00:53:55

We hurt listener.

Chelsey Donn: 00:53:56

happy Valentine's day

Trey Gerrald: 00:53:59

care.

Trey Gerrald: 00:53:59

Bye.

Chelsey Donn: 00:54:00

be your own Valentine.

Chelsey Donn: 00:54:02

Okay.

Chelsey Donn: 00:54:02

You don't need anybody.

Chelsey Donn: 00:54:03

I tell myself that every year, you know, single's awareness day.

Trey Gerrald: 00:54:07

Or your friends share your love like Bob Saget.

Trey Gerrald: 00:54:10

Dad, share your love with your

Chelsey Donn: 00:54:11

Share your love with your friends or send me some chocolates and candy.

Chelsey Donn: 00:54:16

Okay.

Chelsey Donn: 00:54:16

I mean, and flowers, something.

Trey Gerrald: 00:54:19

No problem.

Trey Gerrald: 00:54:20

Bye.

VOICEOVER: 00:54:23

Review That Review is an independent podcast, certain names have been

VOICEOVER: 00:54:27

Executive Produced by Trey Gerrald and Chelsey Donn with editing and

VOICEOVER: 00:54:32

With voiceover talents by Eva Kaminsky.

VOICEOVER: 00:54:33

Our cover art was designed by LogoVora and our theme song was written by Joe

Chelsey Donn: 00:54:40

the Zyrtec actually did work.

Chelsey Donn: 00:54:42

Thank God, or.

Chelsey Donn: 00:54:43

Thank gosh.

Trey Gerrald: 00:54:45

thank gosh.