Episode 31: American Girl Doll / Aldi Grocery Store

VOICEOVER: 00:00:01

[Theme Song]

CHELSEY DONN: 00:00:30

Hi.

TREY GERRALD: 00:00:32

Well, hello.

TREY GERRALD: 00:00:33

Hello listeners.

TREY GERRALD: 00:00:33

Welcome to Review That Review.

TREY GERRALD: 00:00:35

We are the podcast dedicated to reviewing.

CHELSEY DONN: 00:00:39

Reviews!

CHELSEY DONN: 00:00:39

We're just like Siskel and Ebert only instead of reviewing cinematic masterpieces, we

TREY GERRALD: 00:00:50

That's Chelsey Donn!

CHELSEY DONN: 00:00:52

And that's Trey Gerrald.

TREY GERRALD: 00:00:55

And together we are:

VOICEOVER: 00:00:57

the Review Queens.

TREY GERRALD: 00:01:01

And if you want to support the show while getting bonus and exclusive

TREY GERRALD: 00:01:15

How in the world is your first week , of the new year goin, diva?

CHELSEY DONN: 00:01:20

Oh my goodness.

CHELSEY DONN: 00:01:21

I gotta say, you know, when you have those weeks, when it's like, you just feel behind, already

CHELSEY DONN: 00:01:30

That's what I feel like.

CHELSEY DONN: 00:01:31

I feel like I'm just like running out of time.

CHELSEY DONN: 00:01:34

Like what's happening like times starting and concluding all at once!

CHELSEY DONN: 00:01:39

New year.

CHELSEY DONN: 00:01:40

I don't know.

CHELSEY DONN: 00:01:40

It just feels like there's a lot in my brain that I need to account for.

CHELSEY DONN: 00:01:45

Feeling a little overwhelmed, but you know, getting through it, how's your week going?

TREY GERRALD: 00:01:49

It's interesting.

TREY GERRALD: 00:01:50

Maybe there's something in the air because I had to make a, um, an

TREY GERRALD: 00:01:56

the location is literally a block from our house, but they have a 24 hour

TREY GERRALD: 00:02:03

So I like made an appointment.

TREY GERRALD: 00:02:05

Accidentally for the one that's half an hour away.

TREY GERRALD: 00:02:07

And then I like tried to change it.

TREY GERRALD: 00:02:09

You can't change it online.

TREY GERRALD: 00:02:10

So then you have to call and then no one answered.

TREY GERRALD: 00:02:12

So then someone finally called me back and they were like, we can't make appointments

TREY GERRALD: 00:02:20

And I was like, no, no, no, go ahead and cancel it.

TREY GERRALD: 00:02:22

So then I had to like call the actual location.

TREY GERRALD: 00:02:24

That's a block from my house and they're going to see him tomorrow morning.

TREY GERRALD: 00:02:27

So at like-

CHELSEY DONN: 00:02:28

and that's just one item on the to-do list.

CHELSEY DONN: 00:02:30

It turns into like half the day and exactly Trey that's exactly what I'm feeling is like each item

TREY GERRALD: 00:02:42

And like I got an email multiple times.

TREY GERRALD: 00:02:44

It's like this appointment is coming up.

TREY GERRALD: 00:02:47

But then there's no like link to like click and be done.

TREY GERRALD: 00:02:49

So I thought that was already complicated.

TREY GERRALD: 00:02:51

And then they're like, oh, we can't even like help you call this other number anyway.

TREY GERRALD: 00:02:55

It's totally fine.

CHELSEY DONN: 00:02:57

This is all feeling like very complainy.

TREY GERRALD: 00:02:59

You know, I think we're launching in, although I have

CHELSEY DONN: 00:03:04

no, I have one as well, but I'm just saying we're really, we usually do that, like

CHELSEY DONN: 00:03:17

Like sometimes it's a kvetcher day.

TREY GERRALD: 00:03:19

Well, let me, you just teed me up because Chelsey, is there

VOICEOVER: 00:03:23

Lodge A Complaint?

TREY GERRALD: 00:03:25

about?

CHELSEY DONN: 00:03:26

Yeah, there is Trey.

CHELSEY DONN: 00:03:28

So this complaint It's just like, it seems very obvious, like so obvious that it was

CHELSEY DONN: 00:03:35

So, you know, when someone says to you like, oh Trey, you look tired.

TREY GERRALD: 00:03:40

Oh, God,

CHELSEY DONN: 00:03:41

Mmm-hmmm.

CHELSEY DONN: 00:03:42

Why are we still doing that?

CHELSEY DONN: 00:03:44

Like, it's become such a part of pop culture of everything that we all know what it means.

CHELSEY DONN: 00:03:50

When you tell someone they look tired, we know that you're telling

CHELSEY DONN: 00:03:55

And I just think we need to put an end to this once.

CHELSEY DONN: 00:03:58

And for, I'm not going to say the person that asked me if I was tired today because it's

CHELSEY DONN: 00:04:07

However, I think there's better ways of addressing this concern.

CHELSEY DONN: 00:04:12

why can't you say, Hey, what's going on?

CHELSEY DONN: 00:04:15

Or, you know, it seems like maybe you have a lot on your plate or, you know,

CHELSEY DONN: 00:04:21

How are you feeling with life?

CHELSEY DONN: 00:04:22

I don't know.

CHELSEY DONN: 00:04:22

There's like other ways of getting to the core of the issue if you are in fact concerned about

CHELSEY DONN: 00:04:36

So I'm going to complain about it, Trey.

TREY GERRALD: 00:04:39

Yes.

TREY GERRALD: 00:04:39

I have encountered that as well.

TREY GERRALD: 00:04:41

It isn't a question.

TREY GERRALD: 00:04:43

Are you feeling tired?

TREY GERRALD: 00:04:44

It's declaring that you appear a certain way.

TREY GERRALD: 00:04:47

So then how do you respond to, I actually have a very funny, well, okay.

TREY GERRALD: 00:04:51

This is making me think of eight different things, but before I forget this, I once was in Key West

TREY GERRALD: 00:05:00

So we're, kibbutzing in the pool talking whatever.

TREY GERRALD: 00:05:02

And he talks about his sister and he's Jewish and his sister's name was like, I who knows.

TREY GERRALD: 00:05:09

Anyway-

CHELSEY DONN: 00:05:09

Yeah.

TREY GERRALD: 00:05:10

What I was saying was, oh, like usually Jews name

TREY GERRALD: 00:05:15

And so we repeat a lot of names and so, so I was just like, oh, that

TREY GERRALD: 00:05:21

And he said, okay.

TREY GERRALD: 00:05:23

And I thought it was like the most brilliant response because it's like,

TREY GERRALD: 00:05:32

Okay.

CHELSEY DONN: 00:05:32

Okay.

TREY GERRALD: 00:05:33

I don't have to be a responsible for explaining it.

TREY GERRALD: 00:05:36

I don't have to be responsible for addressing anything that you just said.

TREY GERRALD: 00:05:39

It also was a little bit blunt and direct to be like, okay.

TREY GERRALD: 00:05:43

Anyway,

CHELSEY DONN: 00:05:43

The person said it like in a way that was sort of feigning concern a little bit

CHELSEY DONN: 00:06:06

Why does it have to be about the way that I look don't even feign concern?

CHELSEY DONN: 00:06:10

Like if it's an older person, that's like, A'.

CHELSEY DONN: 00:06:12

you look tired like that?

CHELSEY DONN: 00:06:14

It's like, okay, like you're just older and like that's a semi generational thing.

CHELSEY DONN: 00:06:19

So whatever you know?

TREY GERRALD: 00:06:21

Oh, okay.

TREY GERRALD: 00:06:22

Good complaint.

TREY GERRALD: 00:06:22

I hear you.

TREY GERRALD: 00:06:23

And it also is a complaint of mine.

TREY GERRALD: 00:06:25

Yes.

TREY GERRALD: 00:06:26

I agree.

TREY GERRALD: 00:06:26

I don't know how we haven't gotten there yet.

CHELSEY DONN: 00:06:27

Right?

CHELSEY DONN: 00:06:28

It doesn't.

CHELSEY DONN: 00:06:28

It just seems like something we would have already talked about.

CHELSEY DONN: 00:06:30

I could really use one of those calm commercials right now, you know?

CHELSEY DONN: 00:06:37

Nice exhale.

CHELSEY DONN: 00:06:38

So Trey, tell us it's time for you to have your exhale moment Lodge your complaint.

TREY GERRALD: 00:06:43

All right.

TREY GERRALD: 00:06:44

So this is piggybacking off of My Royal Highness last week.

TREY GERRALD: 00:06:49

And then I posed the question.

TREY GERRALD: 00:06:51

Wait, did I ever Lodge this as a complaint?

TREY GERRALD: 00:06:53

Because I do love confetti and I love glitter.

CHELSEY DONN: 00:06:55

Yeah.

TREY GERRALD: 00:06:55

But I have a complaint about this trope slash trend that has emerged on the Broadway

TREY GERRALD: 00:07:09

Shoots off confetti cannons.

CHELSEY DONN: 00:07:11

Sure.

TREY GERRALD: 00:07:12

I hate it.

TREY GERRALD: 00:07:14

And I don't want to get too inside baseball.

TREY GERRALD: 00:07:17

I also, I'm never going to be like a Broadway musical theater celebrity.

TREY GERRALD: 00:07:22

So I don't know why I'm concerned about speaking out of school, but I can directly attach

TREY GERRALD: 00:07:33

I'm just going to say it.

TREY GERRALD: 00:07:33

This is a Jerry Mitchell STI where confetti cannons, shoot out into the audience.

TREY GERRALD: 00:07:41

I think what I don't like about it is it feels cheap to me.

TREY GERRALD: 00:07:45

It feels like a cheap way to elicit joy from the audience at the very end of the show.

TREY GERRALD: 00:07:50

So that people are like, right as they're like getting ready to applaud the

TREY GERRALD: 00:07:57

And it's like, you end on a big bang because if you don't like the beginning,

TREY GERRALD: 00:08:05

So I collected a little list of musicals off the top of my head with a little, a

CHELSEY DONN: 00:08:15

Okay.

CHELSEY DONN: 00:08:15

Give me the list.

TREY GERRALD: 00:08:16

Okay.

TREY GERRALD: 00:08:17

Famously the end of Hairspray.

CHELSEY DONN: 00:08:20

I was going to say Hairspray.

TREY GERRALD: 00:08:21

Yes.

TREY GERRALD: 00:08:22

Yeah, I get it.

TREY GERRALD: 00:08:23

SpongeBob.

TREY GERRALD: 00:08:24

Okay.

TREY GERRALD: 00:08:25

Sure.

TREY GERRALD: 00:08:26

It's a kid thing.

TREY GERRALD: 00:08:27

Shrek.

TREY GERRALD: 00:08:28

Okay.

TREY GERRALD: 00:08:28

Yeah.

TREY GERRALD: 00:08:28

It's kids.

TREY GERRALD: 00:08:29

Okay.

TREY GERRALD: 00:08:29

Sure.

TREY GERRALD: 00:08:29

Maybe Matilda, an adult musical based on a child's story.

TREY GERRALD: 00:08:35

That's a little too heavy for, I mean, whatever Spamalot, kind of makes sense.

TREY GERRALD: 00:08:40

Maybe Monty Python.

TREY GERRALD: 00:08:41

Sure.

TREY GERRALD: 00:08:41

Maybe Priscilla at that kind of makes sense.

TREY GERRALD: 00:08:43

It's like drag Queens-

CHELSEY DONN: 00:08:44

I like Priscilla.

TREY GERRALD: 00:08:45

Kinky Boots.

TREY GERRALD: 00:08:46

Also Jerry Mitchell,

CHELSEY DONN: 00:08:47

Yeah..

TREY GERRALD: 00:08:48

Kinky Boots has the same exact ending as La Cage.

TREY GERRALD: 00:08:50

All of a sudden, there's this big production number that doesn't resolve

TREY GERRALD: 00:08:55

And I love all of that.

TREY GERRALD: 00:08:57

Moulin Rouge.

TREY GERRALD: 00:08:58

Kind of makes sense.

TREY GERRALD: 00:08:59

The whole point is it's a spectacle and Frozen, I think is the most appropriate

TREY GERRALD: 00:09:08

It makes sense.

CHELSEY DONN: 00:09:09

So that makes sense.

TREY GERRALD: 00:09:11

Spiderman.

CHELSEY DONN: 00:09:12

This is making me think of something else with this complaint that I think is really

CHELSEY DONN: 00:09:22

Because this is eight shows a week of these confetti things going off.

CHELSEY DONN: 00:09:27

How much waste is that?

CHELSEY DONN: 00:09:29

That just seems like that's a lot of waste

TREY GERRALD: 00:09:31

Um, I wonder if there's a way to recycle it.

TREY GERRALD: 00:09:33

Like if they can like sweep it up?

CHELSEY DONN: 00:09:35

No!

CHELSEY DONN: 00:09:35

You can't recycle it.

CHELSEY DONN: 00:09:36

No,

TREY GERRALD: 00:09:37

I don't know.

TREY GERRALD: 00:09:37

I mean, I think the streamers, cause a lot of them are streamers too

TREY GERRALD: 00:09:43

Like, I don't know how you recycle that.

TREY GERRALD: 00:09:44

I don't know.

TREY GERRALD: 00:09:45

But speaking of this, there was this play called The Humans.

TREY GERRALD: 00:09:49

there was a scene where the like sister character comes in and she's holding like a 12 pack of

TREY GERRALD: 00:10:00

And I still think about it to this day, how I

CHELSEY DONN: 00:10:04

need toilet paper?

CHELSEY DONN: 00:10:06

Like did they just have a million things of toilet paper, maybe every single show somebody

TREY GERRALD: 00:10:14

They donate, I don't know.

TREY GERRALD: 00:10:15

Or maybe they just have like a plastic wrap machine in the back, like, but that's

TREY GERRALD: 00:10:21

I can't tell you what happened in that scene.

CHELSEY DONN: 00:10:23

Because you were distracted by that.

TREY GERRALD: 00:10:24

The whole time.

CHELSEY DONN: 00:10:26

I will say I have been on the receiving end of that adrenaline,

CHELSEY DONN: 00:10:36

There's all these Broadway shows that are doing this eight shows a week.

CHELSEY DONN: 00:10:40

How much confetti is that that's too much confetti over.

TREY GERRALD: 00:10:44

Right.

TREY GERRALD: 00:10:44

But maybe it's already recycled paper.

TREY GERRALD: 00:10:46

That's who knows.

TREY GERRALD: 00:10:48

Honestly, I just want to bring it up because it's something that bothers

TREY GERRALD: 00:10:53

Now I know that when I saw hairspray and it was a phenomenon.

TREY GERRALD: 00:10:58

Yeah.

TREY GERRALD: 00:10:59

Yeah.

TREY GERRALD: 00:10:59

It w it felt new.

TREY GERRALD: 00:11:01

I don't know if it had been done before.

TREY GERRALD: 00:11:03

I don't know about when I don't know who created the confetti cannon and Broadway musicals,

TREY GERRALD: 00:11:09

If I'm going to see a Jerry Mitchell musical, there's going to be a

TREY GERRALD: 00:11:13

So it's like, that is my complaint.

TREY GERRALD: 00:11:15

It's like the predictability, the trope, the overuse, it's not special anymore.

TREY GERRALD: 00:11:20

It's predictable.

TREY GERRALD: 00:11:21

That's my complaint.

CHELSEY DONN: 00:11:22

The people expect that confetti, so he's giving them the confetti and everyone's

CHELSEY DONN: 00:11:28

So I hear you, we should do new things.

TREY GERRALD: 00:11:31

So the next revival of Les Miz, they better have a confetti cannon.

TREY GERRALD: 00:11:34

When everyone dies, shoot confetti.

CHELSEY DONN: 00:11:37

That's new, honey!

TREY GERRALD: 00:11:38

That's new.

CHELSEY DONN: 00:11:40

All right.

CHELSEY DONN: 00:11:40

do you feel better?

TREY GERRALD: 00:11:41

All right.

TREY GERRALD: 00:11:42

I feel better.

TREY GERRALD: 00:11:43

I have, I feel like I have thoroughly taken the audience through my ying

CHELSEY DONN: 00:11:52

I'm so glad.

CHELSEY DONN: 00:11:53

You know, what's great about that.

CHELSEY DONN: 00:11:54

Trey is like, you did your very own one and five.

CHELSEY DONN: 00:11:58

You know of the same thing without even realizing it.

TREY GERRALD: 00:12:03

Alright, so let's okay.

TREY GERRALD: 00:12:04

Let's close the ledger book.

TREY GERRALD: 00:12:06

And why don't we jump into some online reviews queen?

CHELSEY DONN: 00:12:09

As you guys know, we are your trusty Review!

CHELSEY DONN: 00:12:11

Queens.

CHELSEY DONN: 00:12:12

We each bring in a review from the internet that we feel needs to be inspected.

TREY GERRALD: 00:12:15

We read you the Review!.

TREY GERRALD: 00:12:17

We break it down and we rate the impact of the review on a scale from one to five crowns.

TREY GERRALD: 00:12:22

It's a very Regal process that we call

VOICEOVER: 00:12:24

Assess That Kvetch

TREY GERRALD: 00:12:26

and Chelsey.

TREY GERRALD: 00:12:28

You are the first Review!

TREY GERRALD: 00:12:30

of 2022.

CHELSEY DONN: 00:12:32

I am so honored.

CHELSEY DONN: 00:12:33

Okay.

CHELSEY DONN: 00:12:34

Let's do it.

TREY GERRALD: 00:12:35

Take it away.

TREY GERRALD: 00:12:35

RQ

VOICEOVER: 00:12:38

Review That Review.

CHELSEY DONN: 00:12:42

Okay.

CHELSEY DONN: 00:12:42

I want to say that this Review!

CHELSEY DONN: 00:12:43

was inspired by a conversation that I had with a friend about some like fake faux

CHELSEY DONN: 00:12:58

Now, you know, this is a one-star review from Americangirl.com.

CHELSEY DONN: 00:13:04

It is referencing the Truly Me doll, it's called and it's number 88, which

CHELSEY DONN: 00:13:14

And we'll get into it in the Review!

CHELSEY DONN: 00:13:15

that they'd like literally have a number for every that's associated

TREY GERRALD: 00:13:22

I thought they were called like Samantha.

CHELSEY DONN: 00:13:24

No, they are, but I guess it's like, maybe that's just like the

CHELSEY DONN: 00:13:33

So this is the 88th of the Truly Me doll collection because you know, people

CHELSEY DONN: 00:13:45

I mean, it was popular when we were kids.

CHELSEY DONN: 00:13:47

So now there's new generations of parents that are passing their American

CHELSEY DONN: 00:13:54

And it's just like, this is a real thing.

CHELSEY DONN: 00:13:56

Anyway, people have real opinions about this is the point.

CHELSEY DONN: 00:13:59

This Review!

CHELSEY DONN: 00:14:00

is a one-star review written by May1010.

CHELSEY DONN: 00:14:06

The subject of the Review!

CHELSEY DONN: 00:14:07

is.

CHELSEY DONN: 00:14:08

Three bad wigs.

TREY GERRALD: 00:14:11

I can not wait.

CHELSEY DONN: 00:14:15

Here we go.

CHELSEY DONN: 00:14:18

My daughter wanted 88 for Christmas this year.

CHELSEY DONN: 00:14:21

I saw that she was back ordered by a month.

CHELSEY DONN: 00:14:24

So I went ahead and purchased the doll.

CHELSEY DONN: 00:14:26

Both of my girls have a couple AG dolls and I saved my three from when I was little.

CHELSEY DONN: 00:14:32

This would be the 11th doll.

CHELSEY DONN: 00:14:34

So this doll shows up looking beautiful in the box.

CHELSEY DONN: 00:14:38

Since I read some bad reviews about the hair thinning, I took her out to look her over.

CHELSEY DONN: 00:14:44

I was shocked.

CHELSEY DONN: 00:14:45

I called AG and they sent a replacement.

CHELSEY DONN: 00:14:48

Same thing with the second doll!

CHELSEY DONN: 00:14:51

Called again, and they sent a third, they all have the same problem.

CHELSEY DONN: 00:14:57

IMO, American Girl should stop production on this doll until they get this wig fixed!

CHELSEY DONN: 00:15:05

If you are a collector, probably not a big deal, but the moment you start to play with

CHELSEY DONN: 00:15:14

My other daughter wanted the bright pink hair doll.

CHELSEY DONN: 00:15:18

I ordered that One, and her wake is shiny beautiful, but on the thin side, and you can

CHELSEY DONN: 00:15:27

I told my daughter the issues with 88.

CHELSEY DONN: 00:15:30

So she's looking at the purple hair doll.

CHELSEY DONN: 00:15:32

I ordered that one and she has a beautiful, thick and shiny wig.

CHELSEY DONN: 00:15:37

The purple one was by far the best quality wig, like I said, 88 is beautiful

CHELSEY DONN: 00:15:48

The pink hair is nice and thick, but the light blue and purple under

CHELSEY DONN: 00:15:56

I hope they can get this wig, right, because I would love to get

CHELSEY DONN: 00:16:06

I should also point out and like, maybe we can put a photo somewhere.

CHELSEY DONN: 00:16:10

So this doll 88 has like three different color hair of hair.

CHELSEY DONN: 00:16:16

It's like a light almost like platinum gray, blonde, and then blue and pink.

CHELSEY DONN: 00:16:22

So it's like three different tones throughout the hair.

TREY GERRALD: 00:16:25

And you order based on the color of the hair, like you select that box?

CHELSEY DONN: 00:16:30

No, I don't know why.

CHELSEY DONN: 00:16:31

She's just, it's so funny.

CHELSEY DONN: 00:16:32

Cause she's really just calling the other ones, like the purple wig ones.

CHELSEY DONN: 00:16:36

And she's so specific about 88, but no, they all have names.

CHELSEY DONN: 00:16:41

The only way that 88 comes is with this tri hair color.

CHELSEY DONN: 00:16:46

Does that make sense?

TREY GERRALD: 00:16:47

Yes.

TREY GERRALD: 00:16:47

Cause I actually wrote, I literally wrote down 88 verses quote purple hair to doll

TREY GERRALD: 00:16:57

Not 88.

TREY GERRALD: 00:16:58

It would be like 87 or something?

CHELSEY DONN: 00:17:00

Yes.

CHELSEY DONN: 00:17:01

Purple hair doll would be like 76.

CHELSEY DONN: 00:17:04

Yeah.

CHELSEY DONN: 00:17:05

exactly,

TREY GERRALD: 00:17:06

well, so I just write that down because it seems like

TREY GERRALD: 00:17:12

May1010 does not have time.

TREY GERRALD: 00:17:14

No, she said eight May1010 is like AG, IMO, and 88.

TREY GERRALD: 00:17:20

Like, but then purple hair.

TREY GERRALD: 00:17:22

I just was very taken because I obviously it's easier to type AIG than to write

CHELSEY DONN: 00:17:28

and a lot of them do like the inside people

TREY GERRALD: 00:17:31

that makes sense.

TREY GERRALD: 00:17:32

And may is clearly inside because there is the 11th doll.

TREY GERRALD: 00:17:38

Yeah.

TREY GERRALD: 00:17:38

Which I wrote down because American Girl Dolls are not cheap.

CHELSEY DONN: 00:17:43

No, they're not.

CHELSEY DONN: 00:17:44

This one's over.

CHELSEY DONN: 00:17:45

This is $145.

CHELSEY DONN: 00:17:47

This doll

TREY GERRALD: 00:17:48

and baby dolls are very expensive, but $150.

TREY GERRALD: 00:17:53

I know, but to May's credit, May1010 has three from their childhood.

TREY GERRALD: 00:17:59

So they last lifetimes, you know?

CHELSEY DONN: 00:18:02

What I think is the most interesting about this is the patience of American Girl.

CHELSEY DONN: 00:18:08

I mean, how many times.

CHELSEY DONN: 00:18:11

Do we think that may called customer service about this issue and they were given three

CHELSEY DONN: 00:18:22

I think may called customer service.

CHELSEY DONN: 00:18:24

The first time they sent a second one called customer service.

CHELSEY DONN: 00:18:26

The second time they sent a second, whatever, they, they had 3 dolls total

CHELSEY DONN: 00:18:32

None of them were good.

CHELSEY DONN: 00:18:34

Then I think they said, well, you know what, why don't we send you another doll then?

CHELSEY DONN: 00:18:38

And I think that's where purple doll came from.

CHELSEY DONN: 00:18:41

So I think purple doll was within the cost.

CHELSEY DONN: 00:18:45

Of this first purchase.

TREY GERRALD: 00:18:48

Well, I think you just clarified because I don't think May1010

TREY GERRALD: 00:18:56

It wasn't suggested by the the daughter.

CHELSEY DONN: 00:18:58

Yeah.

CHELSEY DONN: 00:18:58

Maybe american Girl was like, you know what, if, if a nice one, if a nice, beautiful, thick,

CHELSEY DONN: 00:19:09

And I also think that they said my other daughter wanted the bright pink hair doll.

CHELSEY DONN: 00:19:14

And they ordered that one, one got the pink hair, the other one got 88 and pink

CHELSEY DONN: 00:19:23

And 88 was like a real issue.

CHELSEY DONN: 00:19:25

Don't you think?,

TREY GERRALD: 00:19:26

Yeah.

CHELSEY DONN: 00:19:27

I think that's the narrative.

TREY GERRALD: 00:19:28

It feels pretty progressive to me.

TREY GERRALD: 00:19:30

I think of American Girl Doll as being like conservative dolls, but I love

CHELSEY DONN: 00:19:37

Yeah.

CHELSEY DONN: 00:19:38

I really think that they're going for a rebrand with, I think I don't really know

CHELSEY DONN: 00:19:47

And then they branched out into more modern day.

CHELSEY DONN: 00:19:49

And this is definitely, she's like a skater girl living in a skater world, whatever that song is.

CHELSEY DONN: 00:19:55

Uh, she's just

TREY GERRALD: 00:19:56

a skater girl.

TREY GERRALD: 00:19:58

I actually almost clutched my pearls when May1010 at the beginning says that, you know,

TREY GERRALD: 00:20:13

It was like doll collection.

TREY GERRALD: 00:20:14

Oh, my goodness.

TREY GERRALD: 00:20:16

Like, and all the little, like zip twisty ties you have to do.

TREY GERRALD: 00:20:19

It's like, it's such a process getting the doll out that I just was shocked that, and

TREY GERRALD: 00:20:28

I would be so mad if my mom had unboxed my doll,

CHELSEY DONN: 00:20:31

maybe she knows that her kid is one that like, would want

CHELSEY DONN: 00:20:36

And I was like, well, let me get it out of the thing.

TREY GERRALD: 00:20:38

True.

TREY GERRALD: 00:20:39

Okay.

TREY GERRALD: 00:20:39

Good point.

TREY GERRALD: 00:20:39

But also like so much of like doll play is like brushing the hair, coming, putting

TREY GERRALD: 00:20:50

So, so there is a value check, I think, inside of this Review!

TREY GERRALD: 00:20:54

that I'm just very curious about production.

TREY GERRALD: 00:20:57

Why does the like fiber color, like why is there a discrepancy.

TREY GERRALD: 00:21:02

Uh, purple hair doll and pink hair doll versus the rainbow hair doll.

TREY GERRALD: 00:21:06

Like shouldn't, they all have the same density.

TREY GERRALD: 00:21:08

Like that is very,

CHELSEY DONN: 00:21:10

yeah, it is very odd.

CHELSEY DONN: 00:21:11

The only thing that I can think of why we're having a problem with this, and they will say,

CHELSEY DONN: 00:21:18

Most of the other ones, they will say like, if the hair was bad, they'll actually update it.

CHELSEY DONN: 00:21:24

And it'll say like new design or like updated version.

CHELSEY DONN: 00:21:28

And then there'll be reviews where people will say, like got the new version.

CHELSEY DONN: 00:21:31

And it's really great.

CHELSEY DONN: 00:21:32

So sometimes it does seem like we have a lemon and American...

CHELSEY DONN: 00:21:37

what?

CHELSEY DONN: 00:21:38

And American Girls shifts and fix it.

TREY GERRALD: 00:21:39

Well, I do not like that.

TREY GERRALD: 00:21:41

Y Y Y is there ever a product that's released that needs to be updated?

TREY GERRALD: 00:21:45

Why is that a consistent thing in the American Girl Doll brand?

TREY GERRALD: 00:21:49

Why don't we get it right?

TREY GERRALD: 00:21:49

The first.

TREY GERRALD: 00:21:50

I'm paying $150.

CHELSEY DONN: 00:21:52

Yes.

CHELSEY DONN: 00:21:53

I hear you.

CHELSEY DONN: 00:21:53

But here's the thing.

CHELSEY DONN: 00:21:54

I think American Girl, funny, I did catch that.

CHELSEY DONN: 00:21:58

I think American Girl actually comes off pretty good in this Review!

CHELSEY DONN: 00:22:01

and this is why let's say American Girl does have some sort of manufacturer that they use.

CHELSEY DONN: 00:22:07

They sometimes release a new doll and they get a lemon.

CHELSEY DONN: 00:22:11

Should that happen when you're spending $150?

CHELSEY DONN: 00:22:13

No, it shouldn't.

CHELSEY DONN: 00:22:14

But listen, it happens.

CHELSEY DONN: 00:22:15

I'm sure these are coming from like some factory somewhere, right?

CHELSEY DONN: 00:22:19

At least, right.

CHELSEY DONN: 00:22:21

At least they're willing to do something about it.

CHELSEY DONN: 00:22:23

They sent this woman, at least three dolls.

CHELSEY DONN: 00:22:28

They made it to the end of the day, her daughter had a doll that she was happy with.

CHELSEY DONN: 00:22:32

Does she have 88?

CHELSEY DONN: 00:22:33

No, but even in the end of this, Review!

CHELSEY DONN: 00:22:36

may of saying, I hope that they do fix it because if they do, my daughter would love this doll.

CHELSEY DONN: 00:22:41

And it seems like they have a history of when something happens.

CHELSEY DONN: 00:22:45

it does seem like they have pivoted before.

CHELSEY DONN: 00:22:48

So I think that that's, that's kind of cool.

CHELSEY DONN: 00:22:50

I think that it's weird that this is a one star review based on all of the amazing customer

TREY GERRALD: 00:22:59

Right.

TREY GERRALD: 00:22:59

I do two things.

TREY GERRALD: 00:23:00

I appreciate you walking me through that rage because I was stuck at the problem rather

CHELSEY DONN: 00:23:14

Sometimes someone will have a crappy product and then they don't do anything about it.

TREY GERRALD: 00:23:17

Correct.

TREY GERRALD: 00:23:17

Right.

TREY GERRALD: 00:23:19

And then as far as the ones that Review!, I think that May1010 is specifically

TREY GERRALD: 00:23:26

Right.

TREY GERRALD: 00:23:28

Which is interesting because we are deducing, and extrapolating, like how

CHELSEY DONN: 00:23:38

Right.

TREY GERRALD: 00:23:38

But we know that May1010 has 11 dolls.

TREY GERRALD: 00:23:42

I mean, then they had an, their custody through more so they've had 14 dolls.

TREY GERRALD: 00:23:49

So like, obviously they're probably cool with American Girl doll.

TREY GERRALD: 00:23:52

And they're the one, I would say the one star is for pink, 88, so that it is valuable to me.

TREY GERRALD: 00:24:00

It's not my world.

TREY GERRALD: 00:24:01

I, my sister did have a Samantha doll and I was obsessed with that, but I was

CHELSEY DONN: 00:24:13

Really good.

CHELSEY DONN: 00:24:14

Excellent.

CHELSEY DONN: 00:24:14

I mean, could definitely get like elementary school teacher vibes.

CHELSEY DONN: 00:24:18

I dunno why.

TREY GERRALD: 00:24:18

I was going to say, I feel like I can see how may is like an arts and

CHELSEY DONN: 00:24:27

Yeah.

CHELSEY DONN: 00:24:27

I have to say that the Review!

CHELSEY DONN: 00:24:29

was impactful and that, I, I think if I was, let's say my, my niece or something

CHELSEY DONN: 00:24:39

I just noticed that the doll is like weirdly holding a wad of cash.

CHELSEY DONN: 00:24:43

What seemed, which seems a little strange.

CHELSEY DONN: 00:24:44

But anyway, yeah.

CHELSEY DONN: 00:24:47

I just noticed that.

CHELSEY DONN: 00:24:48

Um, but yeah, like I think if I read this Review!

CHELSEY DONN: 00:24:51

and saw that the quality wasn't good.

CHELSEY DONN: 00:24:52

There's no way I would buy it after this.

CHELSEY DONN: 00:24:54

Unless then there were a bunch of people that said they updated it and it's better now.

TREY GERRALD: 00:24:59

Right?

TREY GERRALD: 00:24:59

Which begs the question.

TREY GERRALD: 00:25:01

I think we both think that May1010 is being truthful.

CHELSEY DONN: 00:25:04

Yes.

TREY GERRALD: 00:25:05

It's that, it's that point at the beginning of.

TREY GERRALD: 00:25:08

Because of other reviews, I checked the scalp, which makes me think they've done

CHELSEY DONN: 00:25:15

I agree.

CHELSEY DONN: 00:25:16

I also think that they took extra effort.

CHELSEY DONN: 00:25:19

I mean, and maybe it wasn't effort for them and it was just something I picked up on.

CHELSEY DONN: 00:25:23

Cause I'm not a part of this world, but I do feel like there's this thing about people that write

CHELSEY DONN: 00:25:40

She talks, this is a multi-generational thing.

CHELSEY DONN: 00:25:43

So she really wants the people that are reading this Review!

CHELSEY DONN: 00:25:47

to know listen, you're getting advice from somebody that, that has been around

TREY GERRALD: 00:25:55

And honestly, because I'm not in that culture, I appreciate

CHELSEY DONN: 00:26:02

I think it helps their, um, credibility.

TREY GERRALD: 00:26:05

It's definitely not humorous because I think it's not funny to May.

CHELSEY DONN: 00:26:09

Oh, no.

TREY GERRALD: 00:26:10

Especially when it comes to children, like if you're getting these

CHELSEY DONN: 00:26:22

Yeah.

CHELSEY DONN: 00:26:23

And especially with the two daughters.

CHELSEY DONN: 00:26:25

Cause it sounds like she got both and one of them had a better experience than the other.

CHELSEY DONN: 00:26:30

That's awkward.

CHELSEY DONN: 00:26:32

I mean, all right.

CHELSEY DONN: 00:26:33

I think I'm ready to crown or you,

TREY GERRALD: 00:26:35

I, yeah, I think so too.

TREY GERRALD: 00:26:38

Okay.

TREY GERRALD: 00:26:39

So Chelsey and I each have our own set of one to five crown cards and in an effort to

VOICEOVER: 00:26:50

The Queens are Tabulating

VOICEOVER: 00:26:56

Total Score.

CHELSEY DONN: 00:26:58

Oh, interesting.

CHELSEY DONN: 00:26:59

So I'm holding up three and a half crowns.

CHELSEY DONN: 00:27:01

Trey is holding up four and a half crowns, trey, why four and a half crowns.

TREY GERRALD: 00:27:07

Honestly, I went on a journey with this review.

TREY GERRALD: 00:27:10

Emotionally as well, but at first I sort of thought that May was a Karen,

TREY GERRALD: 00:27:20

There is a very high standard to the brand and it's just not funny.

TREY GERRALD: 00:27:25

So to me, I took off half a crown because I do think that this, I mean, I'm never now

CHELSEY DONN: 00:27:34

Yeah.

CHELSEY DONN: 00:27:35

Oh, no.

CHELSEY DONN: 00:27:35

Okay.

TREY GERRALD: 00:27:36

So, um, that reason I did four and a half crowns because the spelling is great.

TREY GERRALD: 00:27:41

I believe May1010 they've shown me their due diligence, their history with the brand.

TREY GERRALD: 00:27:46

They're an insider.

TREY GERRALD: 00:27:47

I'm not.

TREY GERRALD: 00:27:48

And you know, for that reason, I don't think, I don't think humor was warranted, but as you

TREY GERRALD: 00:27:57

All of that.

TREY GERRALD: 00:27:57

So yeah.

TREY GERRALD: 00:27:59

What about three and a half?

CHELSEY DONN: 00:28:01

I, I concur with everything that you've said.

CHELSEY DONN: 00:28:04

I think that may, as a good Samaritan, I think she's done her due diligence by this community.

CHELSEY DONN: 00:28:10

The one place where I took off was I know that this was a review for 88.

CHELSEY DONN: 00:28:16

However, I thought there could have been a little more self-awareness around what

CHELSEY DONN: 00:28:22

Even if there was just a sentence that said, I want to give a good shout out to, you know,

CHELSEY DONN: 00:28:34

That being said, like this Review!

CHELSEY DONN: 00:28:36

is specifically for this doll.

CHELSEY DONN: 00:28:38

I would've appreciated that.

CHELSEY DONN: 00:28:40

I don't.

CHELSEY DONN: 00:28:40

I think that that's maybe where the Karen impulse.

CHELSEY DONN: 00:28:43

From because it was like, they sent me another one, they sent me another one, they

CHELSEY DONN: 00:28:52

So that was where I took the extra crown off and three and a half for

CHELSEY DONN: 00:28:58

And thanks for the advice.

CHELSEY DONN: 00:28:59

We won't buy the doll.

TREY GERRALD: 00:29:01

Totally.

TREY GERRALD: 00:29:01

I hear that.

TREY GERRALD: 00:29:02

Oh my God.

TREY GERRALD: 00:29:02

It's so fun.

TREY GERRALD: 00:29:03

I love, I love the whole culture of American Girl Doll.

TREY GERRALD: 00:29:06

So what a joy to get this review.

CHELSEY DONN: 00:29:08

It was fun.

TREY GERRALD: 00:29:09

Okay.

TREY GERRALD: 00:29:09

So let's take a quick break.

TREY GERRALD: 00:29:10

And when we come back, we'll get into my first Review!

TREY GERRALD: 00:29:13

of 2022.

CHELSEY DONN: 00:29:15

Oh my God.

CHELSEY DONN: 00:29:15

I can't wait.

TREY GERRALD: 00:29:17

Oo-Ooooo!.

VOICEOVER: 00:29:19

Hold your crowns.

VOICEOVER: 00:29:22

We'll be right back.

TREY GERRALD: 00:29:31

Chelsey Chelsey and I are so excited to share this exclusive

TREY GERRALD: 00:29:42

Now from the makers of BarkBox super chewer as a monthly subscription-based service

TREY GERRALD: 00:29:55

That is loaded with two tough toys, two meaty chews, and two full-sized bags of treats that are

TREY GERRALD: 00:30:04

Super chewer is offering listeners of Review That Review one extra month free when you use our link.

TREY GERRALD: 00:30:10

Superchewer.com/queen.

TREY GERRALD: 00:30:14

Sign up right now at superchewer.com/queen.

TREY GERRALD: 00:30:42

All right, Chelsey.

TREY GERRALD: 00:30:42

It is one star-

CHELSEY DONN: 00:30:43

What?!

CHELSEY DONN: 00:30:44

No, you have to do the sound.

TREY GERRALD: 00:30:47

Oh, right.

TREY GERRALD: 00:30:49

All right.

TREY GERRALD: 00:30:50

It is One-Star-Zinger time.

TREY GERRALD: 00:30:52

The very first of the new year.

TREY GERRALD: 00:30:54

So Chelsey let's get ready to take a quick spin on the Meryl-Go-Round.

TREY GERRALD: 00:30:58

Woo

VOICEOVER: 00:31:00

'I.

VOICEOVER: 00:31:00

Don't feel like an icon.

VOICEOVER: 00:31:02

Most of the days, I feel like 'I can't!' that's with an,.

VOICEOVER: 00:31:07

A'.

CHELSEY DONN: 00:31:09

Okay, Trey and I have each picked a rotten scathing, pithy One-Star-Zinger and

TREY GERRALD: 00:31:21

Just like queen Meryl, who exceeds at everything.

CHELSEY DONN: 00:31:24

It's true before the clock runs out.

CHELSEY DONN: 00:31:27

All right.

CHELSEY DONN: 00:31:27

Try your first.

CHELSEY DONN: 00:31:28

Where's your One-Star-Zinger from?

TREY GERRALD: 00:31:30

I decided to go back to our core values here and I have a one-star

CHELSEY DONN: 00:31:37

Love!

CHELSEY DONN: 00:31:38

Yes, we haven't done that in awhile!

TREY GERRALD: 00:31:40

I know.

TREY GERRALD: 00:31:41

So this is, I just randomly looked up a university.

TREY GERRALD: 00:31:44

This is for a professor in the business department at university of Wisconsin, Madison,

CHELSEY DONN: 00:32:00

Oh, I love that.

TREY GERRALD: 00:32:01

Oh my God.

CHELSEY DONN: 00:32:03

Amazing.

TREY GERRALD: 00:32:04

So.

TREY GERRALD: 00:32:04

That's the zinger.

CHELSEY DONN: 00:32:05

Okay.

CHELSEY DONN: 00:32:06

You're strapped in to like one of our Review That Review mugs.

CHELSEY DONN: 00:32:13

So high.

CHELSEY DONN: 00:32:14

Yeah.

CHELSEY DONN: 00:32:14

Or called, cause I still have iced coffee in mine, but anyway, that's what you're shopped into.

CHELSEY DONN: 00:32:20

Are you ready?

TREY GERRALD: 00:32:24

So cold?

TREY GERRALD: 00:32:25

Yes, I'm ready.

TREY GERRALD: 00:32:26

Here we go.

CHELSEY DONN: 00:32:27

Yay.

VOICEOVER: 00:32:27

3,

VOICEOVER: 00:32:28

2, 1, GO!

VOICEOVER: 00:32:32

Superhero

VOICEOVER: 00:32:33

clip on Todd's.

VOICEOVER: 00:32:36

Disney.

VOICEOVER: 00:32:37

Oh,

VOICEOVER: 00:32:40

breaking news club

VOICEOVER: 00:32:42

on Taz,

VOICEOVER: 00:32:44

mellow drama,

VOICEOVER: 00:32:49

televangelist

VOICEOVER: 00:32:53

courtroom drama, clip

VOICEOVER: 00:32:55

on ties,

VOICEOVER: 00:32:58

adult film, clip on

VOICEOVER: 00:33:03

That's all!

CHELSEY DONN: 00:33:03

Trey!

CHELSEY DONN: 00:33:04

I think that might be a personal best.

CHELSEY DONN: 00:33:06

I don't know.

CHELSEY DONN: 00:33:07

That seemed like that was a lot.

CHELSEY DONN: 00:33:08

Let's see how you did.

CHELSEY DONN: 00:33:09

Like I might actually be a show best.

CHELSEY DONN: 00:33:11

Let's see,

TREY GERRALD: 00:33:11

well, there's only a three word.

TREY GERRALD: 00:33:13

Review!

CHELSEY DONN: 00:33:15

SEVEN!

CHELSEY DONN: 00:33:16

Wow!

CHELSEY DONN: 00:33:18

Trey.

CHELSEY DONN: 00:33:19

That's a great score.

CHELSEY DONN: 00:33:21

Trey.

TREY GERRALD: 00:33:22

Thank you.

TREY GERRALD: 00:33:23

I appreciate that.

TREY GERRALD: 00:33:26

Okay.

TREY GERRALD: 00:33:26

Chelsey, my queen.

TREY GERRALD: 00:33:27

What is your One-Star-Zinger today?

CHELSEY DONN: 00:33:30

I guess I just wanted to stay on theme.

CHELSEY DONN: 00:33:33

So I am bringing a one-star review from Amazon for these, like, how do I describe them?

CHELSEY DONN: 00:33:40

Like many school desks, chairs for a doll house.

CHELSEY DONN: 00:33:44

They look like school desk chairs to me.

CHELSEY DONN: 00:33:46

Anyway, this is a one-star review written by Christina B dash S, which I don't know.

CHELSEY DONN: 00:33:55

I got funny with BS, Christina BS, a one-star review says not what I was loo.

TREY GERRALD: 00:34:03

[laughint] Spell loo.

CHELSEY DONN: 00:34:06

L O O, so I think I just stopped writing the Review That christina was BS was

CHELSEY DONN: 00:34:23

So not what I was Lu.

TREY GERRALD: 00:34:26

That's really funny.

TREY GERRALD: 00:34:27

All right.

TREY GERRALD: 00:34:27

Well today, you know what Chelsey are going to be strapped in on a

CHELSEY DONN: 00:34:35

Oh, I'm like how clever I love that!

CHELSEY DONN: 00:34:38

I love that, that you finished the word for Christina PS.

TREY GERRALD: 00:34:42

Alright, Chelsey, are you ready?

TREY GERRALD: 00:34:45

I am ready.

TREY GERRALD: 00:34:46

All right, here we go.

VOICEOVER: 00:34:47

3, 2, 1,

VOICEOVER: 00:34:52

Go!

VOICEOVER: 00:34:54

Musical theater,

VOICEOVER: 00:34:54

teen drama,

VOICEOVER: 00:34:59

televangelist Lu slapstick,

VOICEOVER: 00:35:06

mime soap, opera, Disney auctioneer TLC reality

VOICEOVER: 00:35:21

show.

VOICEOVER: 00:35:22

That's all!

TREY GERRALD: 00:35:23

Chelsey.

TREY GERRALD: 00:35:23

You got nine!

CHELSEY DONN: 00:35:24

No, I didn't!

TREY GERRALD: 00:35:25

Yes.

CHELSEY DONN: 00:35:26

What?!

CHELSEY DONN: 00:35:27

Are you Kidding?!

TREY GERRALD: 00:35:28

1 2, 3, 6, 7, 8, 9.

CHELSEY DONN: 00:35:32

Oh my God.

CHELSEY DONN: 00:35:34

Must be the coffee.

TREY GERRALD: 00:35:35

Oh my goodness.

TREY GERRALD: 00:35:36

I'm so proud of you.

TREY GERRALD: 00:35:37

That is truly a record.

CHELSEY DONN: 00:35:38

Yeah, that might be a show first.

CHELSEY DONN: 00:35:40

That was fun.

CHELSEY DONN: 00:35:42

Woo.

CHELSEY DONN: 00:35:43

Woo.

CHELSEY DONN: 00:35:43

I'm so amped up and ready for your review.

CHELSEY DONN: 00:35:45

Trey!

VOICEOVER: 00:35:47

Review That Review.

CHELSEY DONN: 00:35:51

All right.

CHELSEY DONN: 00:35:52

We're back from that rousing game break where I did a show first, and got nine on the

CHELSEY DONN: 00:36:00

Trey.

CHELSEY DONN: 00:36:01

Where is your Review!

CHELSEY DONN: 00:36:02

from this week?

TREY GERRALD: 00:36:04

All right, everyone.

TREY GERRALD: 00:36:05

I need you to strap in because today I have a one star review from Yelp for Aldi.

CHELSEY DONN: 00:36:16

Oh, the grocery store.

TREY GERRALD: 00:36:17

Yeah.

TREY GERRALD: 00:36:17

So I was going to see if he knew, okay, this is for an Aldi.

TREY GERRALD: 00:36:20

That's located in the Bronx and this is written by Rabelle T.

TREY GERRALD: 00:36:27

Spelled R a B E L L E T.

TREY GERRALD: 00:36:32

I love this.

TREY GERRALD: 00:36:33

Okay, here we go.

TREY GERRALD: 00:36:33

So this is Rabelle T.'s one star review on Yelp for Aldi.

TREY GERRALD: 00:36:40

This review is for Aldi number eight, at 3006 third avenue.

TREY GERRALD: 00:36:47

I went there to return an organic 2% milk recently, and the quote unquote

TREY GERRALD: 00:36:57

After she made a mistake dash, no biggie.

TREY GERRALD: 00:37:01

However, for someone being the quote unquote boss, he had no clue what he was doing

TREY GERRALD: 00:37:18

Definitely a retraining opportunity there.

TREY GERRALD: 00:37:22

There were only two lines open and they were getting longer and longer on a busy night.

TREY GERRALD: 00:37:30

In addition, he gave me a hard time for bringing back an empty carton.

TREY GERRALD: 00:37:38

When it says to bring back any parentheses stress, the any unused portion as part of the double

TREY GERRALD: 00:37:52

You see the reason I was bringing it back was because I was not completely

TREY GERRALD: 00:37:59

And when you do not like milk, what is usually the first thing you do?

TREY GERRALD: 00:38:04

Pour it out So it not being full should not have been made into a big deal.

TREY GERRALD: 00:38:11

Parentheses, not sure if it were because it was low, fat, badly refrigerated, or both.

TREY GERRALD: 00:38:18

As I have seen dairy products left out after customers decide not to purchase them dash, I

TREY GERRALD: 00:38:39

In parentheses.

TREY GERRALD: 00:38:41

However, this manager or quote unquote boss seemed to want to stress that

TREY GERRALD: 00:38:50

Was he trying to make me feel uncomfortable?

TREY GERRALD: 00:38:53

Embarrass me?

TREY GERRALD: 00:38:55

I was only taking up the company's policy, not his individual one.

TREY GERRALD: 00:39:01

He said he was doing it as a courtesy and did not have to dot dot dot.

TREY GERRALD: 00:39:07

Okay.

TREY GERRALD: 00:39:07

Gee, thanks for making me feel like a valued customer.

TREY GERRALD: 00:39:12

I shop there all the time and this is the second time that I had a less than savory interaction

TREY GERRALD: 00:39:23

The first time the manager acted like she did not know about the double back

TREY GERRALD: 00:39:32

You work for the company dot a dot, right?

TREY GERRALD: 00:39:37

My recommendation is retrain these individuals in policy transactions,

TREY GERRALD: 00:39:47

It is well needed at this location.

TREY GERRALD: 00:39:49

Don't try to make customers parentheses stressed, feel like criminals or feel uncomfortable, which

TREY GERRALD: 00:40:15

How about you worry about your ill trained workers, parentheses, including you, who don't

TREY GERRALD: 00:40:43

I usually have pleasant experiences at Aldi parentheses they're everywhere.

TREY GERRALD: 00:40:47

So it is unfortunate.

TREY GERRALD: 00:40:49

I had to have this one.

TREY GERRALD: 00:40:51

Frowny face.

CHELSEY DONN: 00:40:55

Oh my God.

CHELSEY DONN: 00:40:56

Wow.

CHELSEY DONN: 00:40:57

I feel like there's so much to unpack.

CHELSEY DONN: 00:41:01

The first thing that I'm getting off the bat is that this Review!

CHELSEY DONN: 00:41:03

belongs on Trustpilot if ever there was a Review!

CHELSEY DONN: 00:41:06

that I have heard.

CHELSEY DONN: 00:41:08

That belonged on a different platform.

CHELSEY DONN: 00:41:11

It was this one, a lot of this Review!

CHELSEY DONN: 00:41:13

was actually directed to corporate.

CHELSEY DONN: 00:41:15

In my opinion, corporate would need to be the one that would supersede

CHELSEY DONN: 00:41:22

So if I'm writing this review on Yelp, who is it that I'm trying to attract by

CHELSEY DONN: 00:41:31

When the person that is actually responsible for training at this

CHELSEY DONN: 00:41:37

So if that is your problem, and you even know the number of the store, like this

CHELSEY DONN: 00:41:47

Who knows?

CHELSEY DONN: 00:41:47

Maybe they just saturated the market with this review, but like I thought

CHELSEY DONN: 00:41:54

So that's one, two.

CHELSEY DONN: 00:41:56

I think I don't like to diagnose people, but, but I have to go with my feelings when I have them.

CHELSEY DONN: 00:42:02

There's a tremendous amount of.

CHELSEY DONN: 00:42:06

Shame.

CHELSEY DONN: 00:42:07

Uh, I feel like inside of Rabelle, they talked about being embarrassed in this situation.

CHELSEY DONN: 00:42:15

They're going up to management for not the first time they've clearly done this before

CHELSEY DONN: 00:42:24

And yet they were at the front of the line where they not, they were

TREY GERRALD: 00:42:30

Well, they say that the workers were the reason, but yes, they

CHELSEY DONN: 00:42:36

We're both doing this thing that we feel like, you know,

CHELSEY DONN: 00:42:42

And then we're also ashamed of what we're doing.

CHELSEY DONN: 00:42:45

I don't know why I was feeling that where you feeling that.

TREY GERRALD: 00:42:48

Well, I think that they Rabelle really spells out that this new

TREY GERRALD: 00:42:56

How they were referred to the new boss by the new girl.

TREY GERRALD: 00:42:59

So it, it seems like they're trying to really spell out that there's

TREY GERRALD: 00:43:04

I feel like rebel really spells out that this boss was implying that they should be embarrassed,

TREY GERRALD: 00:43:14

So I did look this up because I don't personally shop at an Aldi, but Aldi does

TREY GERRALD: 00:43:22

And the fine print says, every item in our store is backed by our unbeatable

TREY GERRALD: 00:43:36

If for any reason, you are not 100% satisfied with the quality of any product, bring the

CHELSEY DONN: 00:43:47

Yeah.

TREY GERRALD: 00:43:48

But what do you think about returning a milk carton?

TREY GERRALD: 00:43:50

I also looked up the friendly farms.

TREY GERRALD: 00:43:53

2% milk is $3 for a gallon, $3 and 89 cents.

CHELSEY DONN: 00:43:59

Okay.

CHELSEY DONN: 00:44:00

Was, is that the organic variety?

CHELSEY DONN: 00:44:01

Because they were very quick to tell us that it was organic, which

CHELSEY DONN: 00:44:07

I don't know.

CHELSEY DONN: 00:44:08

I just, a lot of alarms are going off for me with Rabelle.

CHELSEY DONN: 00:44:13

They seem to know this policy really well.

CHELSEY DONN: 00:44:15

I don't know why I don't trust them.

CHELSEY DONN: 00:44:17

Like, there's something about them.

CHELSEY DONN: 00:44:19

I don't trust.

TREY GERRALD: 00:44:20

But.

TREY GERRALD: 00:44:20

They say it wrong.

TREY GERRALD: 00:44:21

It's not the double back guarantee.

TREY GERRALD: 00:44:23

It's the twice as nice, guarentee.

CHELSEY DONN: 00:44:25

Right.

CHELSEY DONN: 00:44:26

But like, they obviously know that they're getting the end result is that they're

CHELSEY DONN: 00:44:32

So they're, they're going to be able to replace whatever the item is

CHELSEY DONN: 00:44:37

This isn't the first time they've done it here.

CHELSEY DONN: 00:44:39

Or here's what, like, again, conspiracy theory moment, but like they talk so many times

CHELSEY DONN: 00:44:55

So it almost seems to me like they saw that and they were like, oh, they leave yogurt out.

CHELSEY DONN: 00:45:00

That's evidence that I can use if a dairy product doesn't taste.

CHELSEY DONN: 00:45:04

Right.

CHELSEY DONN: 00:45:05

So the next time I come in here, I'm going to bring whatever's left

CHELSEY DONN: 00:45:10

And just say that I spilled it out.

CHELSEY DONN: 00:45:11

And then if they try to give me any trouble, I'm going to say, well, I've seen yogurt sitting out

CHELSEY DONN: 00:45:19

You know?

CHELSEY DONN: 00:45:19

Like they came armed with something about it.

CHELSEY DONN: 00:45:23

Wasn't kosher.

CHELSEY DONN: 00:45:23

Like it's not just like they were going back and saying, I'm sorry, there was

CHELSEY DONN: 00:45:27

I actually poured it out before I even got here.

CHELSEY DONN: 00:45:29

Cause I couldn't stand the smell, but like, like, can I please return this?

CHELSEY DONN: 00:45:33

They're like going, they're demanding like double the money and that like something about it.

CHELSEY DONN: 00:45:37

And meanwhile, the line is growing.

CHELSEY DONN: 00:45:39

It's like, honey, it's $3.

CHELSEY DONN: 00:45:41

Like what?

CHELSEY DONN: 00:45:41

Like, why are you doing this?

CHELSEY DONN: 00:45:44

Obviously a Karen, I'm sorry to say it.

VOICEOVER: 00:45:48

Oh my god.

VOICEOVER: 00:45:48

It's a Karen,

TREY GERRALD: 00:45:50

you know, Rabelle really true.

TREY GERRALD: 00:45:52

This is a true example of protesting too much because at the end of the day, the manager

TREY GERRALD: 00:46:02

So after all of that, I also love like the narrative of like, what's the first thing you

TREY GERRALD: 00:46:09

Of course.

TREY GERRALD: 00:46:10

Right.

TREY GERRALD: 00:46:10

But if you are going to return.

TREY GERRALD: 00:46:12

Like what didn't you stop?

TREY GERRALD: 00:46:14

Like, I feel like I would to be like, this is so sad.

TREY GERRALD: 00:46:17

Like

CHELSEY DONN: 00:46:17

smell it, like how bad it is.

CHELSEY DONN: 00:46:19

It's disgusting.

CHELSEY DONN: 00:46:20

Like it, if the manager does anything, but say, oh my God, I'm so sorry.

CHELSEY DONN: 00:46:24

That's gross.

TREY GERRALD: 00:46:25

Yeah.

TREY GERRALD: 00:46:26

I mean, it is just because even if, even if this is true, I understand feeling like you need to

TREY GERRALD: 00:46:45

And then I do understand to Rabelle's credit, like this is a corporate policy.

TREY GERRALD: 00:46:49

I was able to Google it and find it.

TREY GERRALD: 00:46:51

So the store manager doesn't need to tell me that they're doing me a favor

TREY GERRALD: 00:46:57

So I can bring this empty and you have to replace it and give me my $3 back.

CHELSEY DONN: 00:47:03

Right?

CHELSEY DONN: 00:47:03

Exactly.

TREY GERRALD: 00:47:04

So that's why that's a crazy policy, but that's Aldi's policy.

TREY GERRALD: 00:47:07

Exactly.

CHELSEY DONN: 00:47:08

Yeah.

CHELSEY DONN: 00:47:08

I mean, I know that they have that policy and I've never even used the policy.

CHELSEY DONN: 00:47:13

You know what I mean?

CHELSEY DONN: 00:47:14

And there are a lot of people that I'm sure don't, but Rabelle T sounds

CHELSEY DONN: 00:47:19

Another thing that is like one of my favorite things ever in all of reviews, especially

CHELSEY DONN: 00:47:28

No biggie.

CHELSEY DONN: 00:47:31

No Rabelle, obviously it is a biggie, it was, it was.

CHELSEY DONN: 00:47:35

So it was such a biggie that you felt like you, even though you got your money back and you held

TREY GERRALD: 00:47:48

It's a funny, it reminds me of the Ross dress for less Review!

TREY GERRALD: 00:47:51

because it is that thing about like, I'm about to obliterate you with a

TREY GERRALD: 00:48:00

I was easygoing.

CHELSEY DONN: 00:48:01

It's just too much.

CHELSEY DONN: 00:48:03

Also.

CHELSEY DONN: 00:48:03

What about the accusations that they made about the boss?

CHELSEY DONN: 00:48:07

Like, you know, making them out like they're criminal, how do we feel about.

TREY GERRALD: 00:48:12

I think it goes back to your original point.

TREY GERRALD: 00:48:14

It really does feel that rebel felt a certain kind of way that they were putting this energy on

CHELSEY DONN: 00:48:26

Yeah.

CHELSEY DONN: 00:48:26

I think it is personally.

TREY GERRALD: 00:48:28

But that is why this Review!

TREY GERRALD: 00:48:29

is very interesting to me because it's an awkward circumstance with this policy.

TREY GERRALD: 00:48:35

And at the end of the day, Rabelle got the refund and new milk.

TREY GERRALD: 00:48:39

So to me, just navigating the Review!.

TREY GERRALD: 00:48:42

If I was the manager, I think moving forward, I would make a little note

TREY GERRALD: 00:48:49

And then I would try to be able to address that if it seems like they're gonna,

TREY GERRALD: 00:48:54

If they keep returning milk,

CHELSEY DONN: 00:48:56

it seems a little bit like there might be, might be abusing the policy.

TREY GERRALD: 00:48:59

But it is also a thing.

TREY GERRALD: 00:49:00

Like if Rabelle felt this way, why didn't, why wasn't that Rabelle's retort?

TREY GERRALD: 00:49:05

No, this isn't you doing me a favor.

TREY GERRALD: 00:49:08

This is the corporate policy, but thank you for feeling like you need to condescend.

TREY GERRALD: 00:49:12

Like this feels like maybe it's something that would happen to me where in the moment I'm

TREY GERRALD: 00:49:18

And then I'm like, so mad on the drive home that I'm just formulating this Review!, you

TREY GERRALD: 00:49:24

All right.

TREY GERRALD: 00:49:24

So I do want to talk about the spelling and grammar here because it's so lengthy.

TREY GERRALD: 00:49:28

They use so many parentheses.

TREY GERRALD: 00:49:29

They use so many quotes.

TREY GERRALD: 00:49:31

It's weird to me because they say that it's quote, unquote, empty.

TREY GERRALD: 00:49:35

The boss said that it's quote unquote empty, but Rabelle has already

TREY GERRALD: 00:49:40

So it is empty.

TREY GERRALD: 00:49:41

So why did you put empty in quotes?

CHELSEY DONN: 00:49:42

they also made the point twice about the retraining.

TREY GERRALD: 00:49:46

Yes, they do tons of ellipses.

TREY GERRALD: 00:49:49

They spelled, but B U U U U U T they miss use the spelling of there at the end.

TREY GERRALD: 00:49:55

I mean, how do you feel about this?

TREY GERRALD: 00:49:57

Review!

TREY GERRALD: 00:49:57

do you think?

TREY GERRALD: 00:49:58

I just don't understand the complainant because they, they got what they wanted.

TREY GERRALD: 00:50:01

So

CHELSEY DONN: 00:50:01

Exactly.

CHELSEY DONN: 00:50:02

That's why I don't think that this Review!

CHELSEY DONN: 00:50:04

has a lot of value in terms of why someone might be looking this up.

CHELSEY DONN: 00:50:08

I guess maybe if you're like, okay.

CHELSEY DONN: 00:50:11

Management, it seems like maybe the employees are weird.

CHELSEY DONN: 00:50:13

They all go somewhere else.

CHELSEY DONN: 00:50:14

I don't know, but like, it just doesn't seem like there's a lot of value it's it's not telling me.

CHELSEY DONN: 00:50:20

Anything about this store.

CHELSEY DONN: 00:50:22

It's just telling me about this one person's experience, trying to

TREY GERRALD: 00:50:29

I mean, the biggest value here to me was learning this return policy.

CHELSEY DONN: 00:50:33

Exactly.

TREY GERRALD: 00:50:35

I mean, I think I could crown Rabelle.

TREY GERRALD: 00:50:37

How do you feel.

CHELSEY DONN: 00:50:38

I can crown Rabelle.

TREY GERRALD: 00:50:40

Oh, geez.

TREY GERRALD: 00:50:40

Okay.

VOICEOVER: 00:50:43

The Queens are Tabulating.

VOICEOVER: 00:50:49

Total Score!

CHELSEY DONN: 00:50:50

Half crown, half crown, unanimous decision with The Queens.

TREY GERRALD: 00:50:54

Tell me why.

CHELSEY DONN: 00:50:54

Literally only for the reason that you gave and that I knew that I was going

CHELSEY DONN: 00:51:02

That's the only value in this.

CHELSEY DONN: 00:51:04

The grammar spelling was bad.

CHELSEY DONN: 00:51:05

I think they're being truthful to their truth anyway, but yeah, I didn't think it was humorous.

CHELSEY DONN: 00:51:10

Like it didn't, it didn't check any of the boxes for me, unfortunately, but I did

CHELSEY DONN: 00:51:18

How about you trey,

TREY GERRALD: 00:51:20

honestly, because I really, again, went on a huge journey on this.

TREY GERRALD: 00:51:24

When I first read this, I was like, how hilarious that Someone's returning an empty milk carton.

TREY GERRALD: 00:51:28

But then when I realized that that's the policy and then reading through that huge Review!

TREY GERRALD: 00:51:34

where it's really just Rabelle discussing how they interpreted and felt in the moment.

CHELSEY DONN: 00:51:40

And there is a place for these kinds of reviews under just trustpilot.com.

CHELSEY DONN: 00:51:43

And we will be forever grateful.

TREY GERRALD: 00:51:46

I mean, I really love that.

TREY GERRALD: 00:51:47

I understand that distinction now, like here we are in episode 31 beforehand, I was like,

CHELSEY DONN: 00:51:54

same.

CHELSEY DONN: 00:51:54

And yeah.

CHELSEY DONN: 00:51:55

And now I'm just like, if you want to write a novella to corporate, you take your swing on

CHELSEY DONN: 00:52:03

Trey.

CHELSEY DONN: 00:52:03

I mean, even though I know that we're like nagging on Rabelle and all this, I

CHELSEY DONN: 00:52:12

down with you.

CHELSEY DONN: 00:52:12

So thanks for bringing it in.

CHELSEY DONN: 00:52:14

All right.

CHELSEY DONN: 00:52:15

You know what?

CHELSEY DONN: 00:52:16

I think that we've reached the most Regal portion of our show.

CHELSEY DONN: 00:52:20

So Trey, who are you inducting today for

VOICEOVER: 00:52:25

My Royal Highness

TREY GERRALD: 00:52:27

okay.

TREY GERRALD: 00:52:27

So this is something that I really thought about over the last month, but today

CHELSEY DONN: 00:52:33

K yes,

TREY GERRALD: 00:52:35

Now, isn't wrapping paper so fun.

TREY GERRALD: 00:52:38

I love it.

TREY GERRALD: 00:52:38

Is it like disguises what, whatever you're about to get.

TREY GERRALD: 00:52:42

And then it's like so much part of the experience.

TREY GERRALD: 00:52:44

There's like common joke about kids being more into the wrapping and

TREY GERRALD: 00:52:50

Like there's a phase where almost every little tiny child goes through.

TREY GERRALD: 00:52:53

I just love wrapping paper.

TREY GERRALD: 00:52:55

I love the idea of, I see the shape of what I am about to receive,

TREY GERRALD: 00:53:03

I also love wrapping gifts.

TREY GERRALD: 00:53:06

I think there's something very like Zen and like, peaceful about making the paper fit and

TREY GERRALD: 00:53:22

So I thought I'm going to indoct wrapping paper because it is transactional.

TREY GERRALD: 00:53:27

And I think maybe it doesn't get a lot of attention.

TREY GERRALD: 00:53:30

And when something is not wrapped with.

TREY GERRALD: 00:53:32

You can't hide that.

TREY GERRALD: 00:53:34

So there is an art to wrapping and I just love wrapping paper.

TREY GERRALD: 00:53:38

So for that reason, even though we're in January, I am inducting

CHELSEY DONN: 00:53:45

I love that.

CHELSEY DONN: 00:53:46

Thank you.

TREY GERRALD: 00:53:47

All right, Chels, what about you?

TREY GERRALD: 00:53:49

Who are you in ducting today for your My Royal Highness?

CHELSEY DONN: 00:53:51

Today, I'm going to, induct a group that I feel like, especially after today's Review!

CHELSEY DONN: 00:53:56

I feel even more so, even though I did write this down before, but I'm going to say customer

CHELSEY DONN: 00:54:05

I'm going to be honest and vulnerable.

CHELSEY DONN: 00:54:07

And I'm going to say that I haven't always shown up as my best self when I get some of these

CHELSEY DONN: 00:54:16

the reality is there's someone on the receiving end of that, that has to receive that attitude,

CHELSEY DONN: 00:54:30

And there are customer service representatives that are really just the unsung heroes.

CHELSEY DONN: 00:54:35

I think of the world, because some of these customer service people.

CHELSEY DONN: 00:54:40

They really know how to put out a fire.

CHELSEY DONN: 00:54:43

Like I've had people that I've spoken to, that I have shown up to that person, not a good person.

CHELSEY DONN: 00:54:50

And by the end of the conversation, I'm like, you're right.

CHELSEY DONN: 00:54:53

Life is beautiful.

CHELSEY DONN: 00:54:55

They're like therapist.

CHELSEY DONN: 00:54:57

They also help us with our problems.

CHELSEY DONN: 00:55:00

They just don't get thanked enough.

CHELSEY DONN: 00:55:01

I don't think so.

CHELSEY DONN: 00:55:02

That's why I wanted to say thank you to everyone out there.

CHELSEY DONN: 00:55:05

That's done customer service.

CHELSEY DONN: 00:55:07

God bless you for receiving everything that you receive.

CHELSEY DONN: 00:55:11

And if I ever been mean to you as a customer service person, because you were the 15th person

CHELSEY DONN: 00:55:20

So thank you.

CHELSEY DONN: 00:55:21

Thank you.

CHELSEY DONN: 00:55:21

Thank you.

CHELSEY DONN: 00:55:22

Thank you for doing what you do.

CHELSEY DONN: 00:55:23

You're, My Royal Highness.

TREY GERRALD: 00:55:27

I mean, I'm surprised it's taken us this long, but that's like the must

CHELSEY DONN: 00:55:32

Such a Hard job I can't even imagine.

TREY GERRALD: 00:55:35

I really concur.

TREY GERRALD: 00:55:36

Thank you to customer service for making a difference.

TREY GERRALD: 00:55:40

All right, queen.

TREY GERRALD: 00:55:41

So we did it here we are.

TREY GERRALD: 00:55:43

That is another round.

TREY GERRALD: 00:55:44

Our first spin in the new year on the R U a R Q Ferris wheel.

CHELSEY DONN: 00:55:49

Thank you queens so much for joining us today.

CHELSEY DONN: 00:55:52

If you like, what you heard, will you please do us a favor and tell a friend,

CHELSEY DONN: 00:55:58

That was different from last year.

CHELSEY DONN: 00:56:00

Like, I don't know, listening to this podcast.

TREY GERRALD: 00:56:02

And if you didn't like what you heard, tell an enemy.

TREY GERRALD: 00:56:04

We would love for you to join our mailing list, to stay up to date with the goings on, in our

CHELSEY DONN: 00:56:15

And don't forget, we want to hear from you hit up our voicemail box.

CHELSEY DONN: 00:56:19

Let us know how the new year's resolutions are going.

CHELSEY DONN: 00:56:21

1-850-REVIEW-0.

CHELSEY DONN: 00:56:24

You can also follow us if you'd like on all the socials at @theReviewQueens, I'm

TREY GERRALD: 00:56:31

And I am at @TreyGerrald that's Gerrald with a G with two RS.

TREY GERRALD: 00:56:37

Hee-Haw!

TREY GERRALD: 00:56:38

Become a member of the Royal Court by joining our Patreon at Patreon.com/ReviewThatReview

CHELSEY DONN: 00:56:44

and remember, ignore the haters you're a queen

TREY GERRALD: 00:56:48

gender non specific Queen.

CHELSEY DONN: 00:56:51

Of course.

CHELSEY DONN: 00:56:52

Bye.

CHELSEY DONN: 00:56:53

See you next week.

TREY GERRALD: 00:56:54

Bye everyone.

TREY GERRALD: 00:56:55

Woo!

TREY GERRALD: 00:56:58

Review that Review is an independent podcast.

TREY GERRALD: 00:57:00

Certain names have been redacted or changed to protect the guilty!

TREY GERRALD: 00:57:02

Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by me!

TREY GERRALD: 00:57:06

With voiceover talents by Eva Kamensky.

TREY GERRALD: 00:57:07

Our cover art was designed by LogoVora and our theme song was written by Joe

CHELSEY DONN: 00:57:14

Wooo!

CHELSEY DONN: 00:57:15

I finished my coffee.

TREY GERRALD: 00:57:16

Woo-Hoo!