UA-198543153-1 195: Chiropractor - 1 Star Review - Review That Review with Chelsey and Trey

Episode 195

195: Chiropractor - 1 Star Review

Episode 195: Chiropractor - 1 Star Review 🩺🤣

The Queens take on a scathing 1 Star Google review of Rougani Family Chiropractic. While the chiropractor is described as “life-changing,” it’s the receptionist, Marianne, who takes center stage as the target of this fiery review. Chelsey and Trey dive into the drama, debating whether poor customer service can ruin a stellar medical experience. Prepare for laughs, debates, and some shocking revelations!

Episode Highlights:

  • (00:01:05) Lodge A Complaint: Trey vents about squeaky shopping carts and the chaos they bring to an otherwise peaceful shopping experience.
  • (00:06:25) Review Breakdown: Chelsey presents Sam Q’s scathing review of Rougani Family Chiropractic, praising the doctor but ripping into the receptionist with fiery accusations.
  • (00:22:08) The Verdict: Trey and Chelsey discuss the value of the review, crowning it with mixed feelings.
  • (00:24:40) My Royal Highness: Trey reflects on the importance of appreciating good health and living in gratitude when we’re feeling well.
  • (00:26:18) On This Week’s After Show Pod: The Queens tackle a 1 Star review of a Best Western in White Plains, NY, uncovering more hospitality horrors.

Timestamps:

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About the Show:

Review That Review is an independent podcast produced by Trey Gerrald and Chelsey Donn. Sound design and editing by Trey Gerrald. Cover art by LogoVora. Theme song by Joe Kinosian, sung by Natalie Weiss. Voiceover by Eva Kaminsky.

Transcript
Speaker:

VOICEOVER: Everybody's got an opinion, Every

Speaker:

Californian and Virginian, It's so hard to tell who

Speaker:

to trust and who to ignore, Someone's gotta settle the

Speaker:

score., Trey and Chelsey will help you choose, Whose

Speaker:

views win which ones lose, Online haters are coming for you,

Speaker:

Baby, it's time to Review That Review!

TREY GERRALD:

Hello.

TREY GERRALD:

Well, hello, and welcome to Review That Review.

TREY GERRALD:

We are the podcast that is dedicated to reviewing.

TREY GERRALD:

Reviews.

TREY GERRALD:

That is Chelsey Donn.

TREY GERRALD:

And

CHELSEY DONN:

that is Trey Gerald.

CHELSEY DONN:

TREY GERRALD: But you can just

CHELSEY DONN:

call us, The Review Queens.

CHELSEY DONN:

And it's your turn this week, Trey.

CHELSEY DONN:

I'm sure you're dying to get

CHELSEY DONN:

something off your chest.

CHELSEY DONN:

And I'm dying to listen to you.

CHELSEY DONN:

So let me know, would you like to?

CHELSEY DONN:

Ledge a complaint.

CHELSEY DONN:

TREY GERRALD: Why yes, I would love to.

CHELSEY DONN:

So today I want to talk about When you are at a grocery

CHELSEY DONN:

store, when you're at a shopping mall, when you are at a

CHELSEY DONN:

Walmart, anytime you have a shopping cart, and for

CHELSEY DONN:

whatever reason, you get the cart that has the really

CHELSEY DONN:

loud squeaky wheel, or it can just be the defective

CHELSEY DONN:

wheel, where it's like, TheFNDC.

CHELSEY DONN:

com For whatever reason that one in the left corner in

CHELSEY DONN:

the front like can't get on alignment, and then you're just

CHELSEY DONN:

like, whoa Less that because immediately when you go to pull

CHELSEY DONN:

that one, you're gonna move it.

CHELSEY DONN:

I want to talk about the one that's like

CHELSEY DONN:

Because it's like you sort of are like, okay, maybe

CHELSEY DONN:

this will stop maybe like As I like get into the flow it

CHELSEY DONN:

will like WD 40 itself like through the spirit of magic

CHELSEY DONN:

or something and then you're just like going along

CHELSEY DONN:

and then like you're like grabbing for milk and then you

CHELSEY DONN:

start to notice like oh it's really loud and like people are

CHELSEY DONN:

like Watching me arrive, they're, they're seeing me

CHELSEY DONN:

from a distance and then like they're starting to talk

CHELSEY DONN:

about me And then I get like really paranoid because

CHELSEY DONN:

I always feel like people are looking at me and people

CHELSEY DONN:

like have negative opinions Of me just existing So then

CHELSEY DONN:

when you add to that like a really loud Squeaky thing

CHELSEY DONN:

which like I have nothing to do with like I just picked

CHELSEY DONN:

this cart like That's, you know, like Schadenfreude

CHELSEY DONN:

or whatever, but like, I, this, this actually happened

CHELSEY DONN:

the other day, but it wasn't me.

CHELSEY DONN:

It was someone else.

CHELSEY DONN:

And so I could, a stranger.

CHELSEY DONN:

So I heard this like, hi, pitched Christian Chenoweth

CHELSEY DONN:

Soprano and like, was trying to like, find it.

CHELSEY DONN:

And then like, I'm like glaring at the person, like,

CHELSEY DONN:

why didn't you change the car?

CHELSEY DONN:

Like, I can hear you all over this big lot.

CHELSEY DONN:

Like, why have you not changed it?

CHELSEY DONN:

Like, if it's annoying for

CHELSEY DONN:

me, it must be annoying for you.

CHELSEY DONN:

That's my complaint.

CHELSEY DONN:

I don't know the solution.

CHELSEY DONN:

Like, I don't think that it's a retail worker's

CHELSEY DONN:

job to like WD 40 all their wheels.

CHELSEY DONN:

But like, if you have a crazy defective one

CHELSEY DONN:

that's loud enough to be disruptive, like, I don't know,

CHELSEY DONN:

maybe put it in the back of the line?

CHELSEY DONN:

I don't know.

CHELSEY DONN:

Um, that's my complaint.

CHELSEY DONN:

I just, I really had to get that out in the open.

CHELSEY DONN:

It's really been bothering me.

CHELSEY DONN:

Uh, can you relate?

CHELSEY DONN:

CHELSEY DONN: Oh my God, I can totally relate.

CHELSEY DONN:

And I hear you because it's like, I know you're

CHELSEY DONN:

like, Oh, why wouldn't you just return the cart?

CHELSEY DONN:

But sometimes it's like, You get too far with it.

CHELSEY DONN:

You know what I mean?

CHELSEY DONN:

It's like, I'm in the store.

CHELSEY DONN:

I just like, I need to get the thing.

CHELSEY DONN:

I only like three things to get, but like, it's just

CHELSEY DONN:

annoying because everyone is going to stare at you.

CHELSEY DONN:

Everyone's like, you're obnoxious.

CHELSEY DONN:

Everyone's like, you're causing noise pollution.

CHELSEY DONN:

But you're also like, it's not my fault.

CHELSEY DONN:

Like I didn't make this cart.

CHELSEY DONN:

I didn't do this.

CHELSEY DONN:

I'm just living my life.

CHELSEY DONN:

And now I have to deal with this.

CHELSEY DONN:

I'm a victim of the situation.

CHELSEY DONN:

I'm the one dealing with this, but I'm also the one

CHELSEY DONN:

that's producing this horrible,

CHELSEY DONN:

like nails on a chalkboard sound.

CHELSEY DONN:

So it's like, it's a conundrum.

CHELSEY DONN:

I do sort of think that the store should

CHELSEY DONN:

pull these, but I don't know when.

CHELSEY DONN:

I don't know when.

CHELSEY DONN:

Like, when do these things occur?

CHELSEY DONN:

It's gotta be gradual.

CHELSEY DONN:

Like, we had to know.

CHELSEY DONN:

We had to have a lead up to this.

CHELSEY DONN:

TREY GERRALD: Honestly, I imagine it's like when it

CHELSEY DONN:

gets left outside and there's been like a rainstorm.

CHELSEY DONN:

Maybe.

TREY GERRALD:

And then it's just

TREY GERRALD:

like, I don't know how to squeaks.

TREY GERRALD:

What are squeaks?

TREY GERRALD:

What is that?

TREY GERRALD:

What are squeaks?

TREY GERRALD:

Have you ever had to um, I think if

CHELSEY DONN:

you are, it does need maybe a WD 40, like

CHELSEY DONN:

it's like rusting a little, It has to be lubricated

CHELSEY DONN:

TREY GERRALD: wheel's

CHELSEY DONN:

CHELSEY DONN: not like, you

CHELSEY DONN:

know, making its rotation cleanly,

CHELSEY DONN:

TREY GERRALD: Have you ever WD 40'd the hinges

CHELSEY DONN:

on a door inside of your house?

CHELSEY DONN:

CHELSEY DONN: I've never WD 40'd a thing in my

CHELSEY DONN:

life, personally, Oh my god,

TREY GERRALD:

first of all, it smells so good, That's weird.

TREY GERRALD:

It smells very good.

TREY GERRALD:

CHELSEY DONN: Like a gasoline kind of way.

TREY GERRALD:

Like some people like to smell gasoline.

TREY GERRALD:

Yes, but I do think that gasoline actually

TREY GERRALD:

is like acidic and bad smelling, but

TREY GERRALD:

like some people are pleased by it.

TREY GERRALD:

I do think the scent of WD 40 is like

TREY GERRALD:

a pleasing aroma, which is very weird.

TREY GERRALD:

Would it kill

TREY GERRALD:

CHELSEY DONN: you probably if you sniffed it?

TREY GERRALD:

It's

TREY GERRALD:

TREY GERRALD: probably not good for you.

TREY GERRALD:

It's probably something

TREY GERRALD:

teenagers huff with or something.

TREY GERRALD:

Exactly.

TREY GERRALD:

It doesn't

CHELSEY DONN:

sound like a good thing

CHELSEY DONN:

to be sniffing, but it's enough.

CHELSEY DONN:

But some of

CHELSEY DONN:

TREY GERRALD: them come with

CHELSEY DONN:

like you stick the little like.

CHELSEY DONN:

Like a red coffee stirrer,

CHELSEY DONN:

and it's like, Exactly.

CHELSEY DONN:

I feel like a coffee star on the end of it.

CHELSEY DONN:

My grandfather, who should rest in peace, used to

CHELSEY DONN:

like come to the house and visit and he was the one

CHELSEY DONN:

that would WD 40 like everything,

CHELSEY DONN:

you know, he was just a handy guy.

CHELSEY DONN:

So he would be the one that

CHELSEY DONN:

was tweaking everything for us.

CHELSEY DONN:

So it's like, I've never done it myself.

CHELSEY DONN:

TREY GERRALD: It's definitely, I don't really

CHELSEY DONN:

CHELSEY DONN: get how it works, to be honest.

TREY GERRALD:

It's like a oil that lubricates that

TREY GERRALD:

so that it like can move quicker without brushing it.

TREY GERRALD:

It's like when you get like a knee replacement.

TREY GERRALD:

They like put the piece in so your

TREY GERRALD:

bones aren't against each other anymore.

TREY GERRALD:

CHELSEY DONN: Right, right.

TREY GERRALD:

It is a

TREY GERRALD:

TREY GERRALD: dad thing.

TREY GERRALD:

I feel like even my father, like for years, my sister

TREY GERRALD:

has three kids and like the rocking chair is squeaky.

TREY GERRALD:

And like for years, it's like, I keep meaning to bring

TREY GERRALD:

the WD 40, but it's like, you can't just like buy

TREY GERRALD:

it on Amazon and get it delivered

TREY GERRALD:

tomorrow and then do it yourself.

TREY GERRALD:

No, I know you can, but I'm saying like,

TREY GERRALD:

you can't just like fix it yourself.

TREY GERRALD:

Like it's only for fathers.

TREY GERRALD:

Right.

TREY GERRALD:

CHELSEY DONN: Yeah, we need a father to come in.

TREY GERRALD:

We need to hire a father.

TREY GERRALD:

At least.

TREY GERRALD:

When you come up with a complaint that I'm like, Oh my

TREY GERRALD:

God, I should have thought of that.

TREY GERRALD:

I'm like a little bit jealous.

TREY GERRALD:

Like I should have thought of that myself.

TREY GERRALD:

But then also I'm like, well, it's so universal.

TREY GERRALD:

It just means that Hopefully our listeners can relate

TREY GERRALD:

to these complaints, and I certainly

TREY GERRALD:

can, so add it to the ledger.

TREY GERRALD:

Well, Chelsey, should

TREY GERRALD:

we jump into an online review?

TREY GERRALD:

CHELSEY DONN: Let's do

TREY GERRALD:

it.

TREY GERRALD:

But before we do, if you are

TREY GERRALD:

loving the show, please subscribe.

TREY GERRALD:

Please be sure to hit that subscribe button, give us

TREY GERRALD:

a like if you're having fun, drop a comment below

TREY GERRALD:

to let us know what's making you

TREY GERRALD:

laugh, or gasp, or cringe the most.

CHELSEY DONN:

We love hearing your thoughts, it's

CHELSEY DONN:

totally free, it really helps us grow and keeps the

CHELSEY DONN:

reviews coming your way, so please.

CHELSEY DONN:

Go ahead.

CHELSEY DONN:

Do your thing.

CHELSEY DONN:

Work your magic.

CHELSEY DONN:

TREY GERRALD: Do your big one.

CHELSEY DONN:

Speaking of.

CHELSEY DONN:

CHELSEY DONN: Let's do

TREY GERRALD:

it.

TREY GERRALD:

CHELSEY DONN: Review That Review.

TREY GERRALD:

As your trusty Review Queens, we bring in reviews

TREY GERRALD:

from the internet that we feel need to be inspected.

TREY GERRALD:

We read you a review, we break it down,

TREY GERRALD:

and then together we rate the impact of that review on

TREY GERRALD:

a scale from zero to five crowns.

TREY GERRALD:

This is a very regal process that we call Assess That Kvetch.

TREY GERRALD:

And Chelsey, I gotta know.

TREY GERRALD:

Please tell me.

TREY GERRALD:

Make the anticipation end.

TREY GERRALD:

What have you got for us today?

TREY GERRALD:

CHELSEY DONN: All right, Trey.

TREY GERRALD:

Well, speaking of creaky, creaky.

TREY GERRALD:

Oh my God.

TREY GERRALD:

My joints are so achy.

TREY GERRALD:

Oh my goodness.

TREY GERRALD:

What am I going to do with myself today?

TREY GERRALD:

We are rating and reviewing a one star review from Google

TREY GERRALD:

Reviews for Rougani Family Chiropractic

TREY GERRALD:

in Saratoga County, New York.

TREY GERRALD:

So we're going to the chiropractor today.

TREY GERRALD:

This review is written by Sam Q.

TREY GERRALD:

This is absolutely the best

TREY GERRALD:

chiropractor in the Capital District.

TREY GERRALD:

Dr.

TREY GERRALD:

Rougani is a blessing.

TREY GERRALD:

I came to his office with extreme chronic back pain

TREY GERRALD:

and a mistrust For chiropractors, not only did he ease

TREY GERRALD:

my mind, but he completely took away my back pain.

TREY GERRALD:

He didn't force any adjustments or techniques I wasn't

TREY GERRALD:

comfortable with and really listened to my concerns.

TREY GERRALD:

Now I will Only see Dr.

TREY GERRALD:

Rougani, I recommend him to all my family, friends,

TREY GERRALD:

and anyone I meet experiencing back issues,

TREY GERRALD:

Unfortunately, Dr.

TREY GERRALD:

Rougani has a cantankerous face to his business,

TREY GERRALD:

His receptionist, Mary Ann, She is the first person

TREY GERRALD:

you must see when you enter and she is the self appointed

TREY GERRALD:

warden when making an appointment upon leaving.

TREY GERRALD:

Dr.

TREY GERRALD:

Rougani is a loyal person, so I understand why

TREY GERRALD:

he keeps the old bag around, but she is literally

TREY GERRALD:

a deterrent to his business.

TREY GERRALD:

She's rude, unprofessional, and disrespectful,

TREY GERRALD:

If she doesn't like you, she lets you know,

TREY GERRALD:

With disgusting faces, sighs, and an uncooperative

TREY GERRALD:

attitude when trying to make future appointments.

TREY GERRALD:

She's so miserable, I sometimes prefer to deal with my

TREY GERRALD:

back pain than deal with her.

TREY GERRALD:

If Rougani invested in online appointment access

TREY GERRALD:

that removed interaction from this human form

TREY GERRALD:

of cancer, This place would be a perfect score,

TREY GERRALD:

Rougani is beyond 5 out of 5, but his receptionist leaves

TREY GERRALD:

me no choice to give a one star rating.

TREY GERRALD:

TREY GERRALD: Okay, so, I, okay.

TREY GERRALD:

I, okay, I feel a little stumped because I so

TREY GERRALD:

hardcore can relate to this because I once did change a

TREY GERRALD:

primary care doctor because of how, my turn, quacking,

TREY GERRALD:

awful.

CHELSEY DONN:

Yeah,

TREY GERRALD:

the receptionists were.

TREY GERRALD:

Okay.

TREY GERRALD:

It's very funny because Sam Q really has expressed, I

TREY GERRALD:

mean, they, this is like blowing for this doctor

TREY GERRALD:

that they call them a blessing.

TREY GERRALD:

They completely took away the back pain.

TREY GERRALD:

I mean, that is like Messiah work.

TREY GERRALD:

CHELSEY DONN: Totally.

TREY GERRALD:

TREY GERRALD: that they are so willing to bend over

TREY GERRALD:

backwards to like make the excuse that like this doctor

TREY GERRALD:

is so loyal that like they won't get rid of this human

TREY GERRALD:

cancer that is like that is quite uh

CHELSEY DONN:

that's quite a statement

TREY GERRALD:

yeah that's not even a

TREY GERRALD:

read that's like outrageous um

TREY GERRALD:

and and it is funny because i do feel like reception and

TREY GERRALD:

like I feel like more and more in today's culture,

TREY GERRALD:

there's like security guards, like before you

TREY GERRALD:

even would get to a receptionist, or maybe that's

TREY GERRALD:

just because like we live in big cities, but like

TREY GERRALD:

they really can turn your frown, your smile upside down,

TREY GERRALD:

like the power, I mean, it's like the classic stereotype

TREY GERRALD:

of, of like a DMV worker, like if a receptionist

TREY GERRALD:

is not into it, that, that kills it, that ruins it.

TREY GERRALD:

That can just

TREY GERRALD:

CHELSEY DONN: ruin the

TREY GERRALD:

TREY GERRALD: whole thing.

TREY GERRALD:

I mean.

TREY GERRALD:

Even when I think about my dentist that I loved, when

TREY GERRALD:

I think about my new doctor, they have those, like,

TREY GERRALD:

wacky character, like, sassy ladies as the receptionist.

TREY GERRALD:

It's so much about the experience, like, It cannot

TREY GERRALD:

be underestimated the power of the receptionist.

TREY GERRALD:

So I am on Sam's side.

TREY GERRALD:

Mm, okay.

TREY GERRALD:

It it is a wild, this is a wild review.

TREY GERRALD:

It,

CHELSEY DONN:

it is a wild review.

CHELSEY DONN:

It seems like it's miscalculated now.

CHELSEY DONN:

Like the entire first two thirds of the review is, it is

CHELSEY DONN:

a five star, clearly a five star review.

TREY GERRALD:

And they even circle back and say like,

TREY GERRALD:

they get all the points, it's just this human cancer.

TREY GERRALD:

But it don't you think that

TREY GERRALD:

this could maybe have been.

TREY GERRALD:

a phone conversation, or an in person

TREY GERRALD:

conversation, or an email?

TREY GERRALD:

Well, not a

TREY GERRALD:

CHELSEY DONN: phone conversation, because if

TREY GERRALD:

they call, they probably get,

TREY GERRALD:

TREY GERRALD: you know,

CHELSEY DONN:

they get, um, Marianne,

TREY GERRALD:

which I want to say, if there is any name

TREY GERRALD:

that does not match the description, Marianne.

CHELSEY DONN:

Why?

CHELSEY DONN:

Because Marianne sounds nice.

CHELSEY DONN:

Marianne

TREY GERRALD:

sounds like Pollyanna.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

TREY GERRALD: But my point is like, do you think

CHELSEY DONN:

that Sam has had a conversation

CHELSEY DONN:

with the doctor about Marianne?

CHELSEY DONN:

Do you think it would have been more reasonable to

CHELSEY DONN:

have a conversation before you blast and you actually

CHELSEY DONN:

say the person's name on Google?

CHELSEY DONN:

Yeah, because I don't know ultimately

CHELSEY DONN:

what you're hoping to get out of this.

CHELSEY DONN:

Like, it sounds like you have a really good relationship

CHELSEY DONN:

with this doctor and they're like a godsend to you.

CHELSEY DONN:

And it does feel like we should have a conversation with

CHELSEY DONN:

the doctor before we just Like, attribute a one star

CHELSEY DONN:

to their business, which is, like,

CHELSEY DONN:

gonna affect their overall, right?

CHELSEY DONN:

And they're gonna know who you are, because they have

CHELSEY DONN:

TREY GERRALD: records.

CHELSEY DONN:

How many, like, I would imagine that there are

CHELSEY DONN:

some letters in the alphabet that have the least

CHELSEY DONN:

names, and I would say Q might be one of the lesser.

CHELSEY DONN:

Well, it says

CHELSEY DONN:

Sam's full name on Google.

CHELSEY DONN:

I just like omitted.

TREY GERRALD:

So like, obviously,

TREY GERRALD:

like, they know who you are.

TREY GERRALD:

Also,

CHELSEY DONN:

yeah,

TREY GERRALD:

it's so blazing and a lack of concern

TREY GERRALD:

about retaliation, which is not where I operate.

TREY GERRALD:

I'm so concerned that like, it's so funny to me.

TREY GERRALD:

That's the entertainment to

TREY GERRALD:

me is like, Sam doesn't care.

TREY GERRALD:

Like, If you ever want to go back,

TREY GERRALD:

you say like, you're only going here now.

TREY GERRALD:

Well, what are you going to do the next time you go?

TREY GERRALD:

Because Marianne is going to.

TREY GERRALD:

If you thought Marianne was a quack before.

TREY GERRALD:

CHELSEY DONN: What do you think she's going to?

TREY GERRALD:

How is she going to behave now that she

TREY GERRALD:

sees this review from you, Sam?

TREY GERRALD:

TREY GERRALD: Now that I would

TREY GERRALD:

say Marianne is maybe justified.

TREY GERRALD:

And coming at you sideways.

CHELSEY DONN:

And being a little cantankerous, which

CHELSEY DONN:

I do wonder, because at one point, Sam did mention, like,

CHELSEY DONN:

if Marianne doesn't like you, watch out, which almost makes

CHELSEY DONN:

me wonder, again, not that I want to

CHELSEY DONN:

be victim blaming here, but why?

CHELSEY DONN:

Like, Sam, obviously, you

CHELSEY DONN:

have a sharp tongue, right?

CHELSEY DONN:

So, you maybe pissed off the wrong person, Sam.

CHELSEY DONN:

TREY GERRALD: If you're this biting behind

CHELSEY DONN:

your keyboard, how is your tongue?

CHELSEY DONN:

I mean, maybe Marianne is cantankerous,

CHELSEY DONN:

but maybe Marianne also Has a little bit of a grudge

CHELSEY DONN:

against you because maybe you said something nasty.

CHELSEY DONN:

I don't know.

CHELSEY DONN:

I wouldn't put it past you.

CHELSEY DONN:

I think some of the language

CHELSEY DONN:

is very extreme while it's funny.

CHELSEY DONN:

Yeah, I agree.

CHELSEY DONN:

Um,

CHELSEY DONN:

CHELSEY DONN: I think calling

CHELSEY DONN:

someone human cancer is pretty extreme.

CHELSEY DONN:

Like we said, what else did we, did we call her?

CHELSEY DONN:

An old

TREY GERRALD:

bag.

TREY GERRALD:

CHELSEY DONN: An old bag.

TREY GERRALD:

Keeps the old bag around.

TREY GERRALD:

TREY GERRALD: And does she say,

TREY GERRALD:

sorry, does Sam say at the beginning?

CHELSEY DONN:

Yeah.

CHELSEY DONN:

TREY GERRALD: Cantankerous face.

CHELSEY DONN:

What is the word after cantankerous?

CHELSEY DONN:

Faith.

CHELSEY DONN:

TREY GERRALD: Oh my gosh.

CHELSEY DONN:

Human cancer.

CHELSEY DONN:

But

CHELSEY DONN:

CHELSEY DONN: no, faith for his business.

CHELSEY DONN:

Cantankerous faith.

CHELSEY DONN:

Unfortunately has cantankerous faith for his business.

TREY GERRALD:

Oh, also, I feel like the most shady is

TREY GERRALD:

like, perhaps the doctor should go the way of, uh, like

TREY GERRALD:

toothpaste assembly lines and just get a

TREY GERRALD:

robot and eliminate any human work.

TREY GERRALD:

Let's just get an online portal so

TREY GERRALD:

we can eliminate Marianne's job.

TREY GERRALD:

I mean, it's such a wild take.

CHELSEY DONN:

But also like, yeah, I mean, I think that

CHELSEY DONN:

that is one of the things as much as it's annoying to

CHELSEY DONN:

have to use these online portals.

CHELSEY DONN:

And I believe fan, a fan of the show, Jenny H called in

CHELSEY DONN:

and left a voicemail about how annoying

CHELSEY DONN:

these like portals are for doctors.

CHELSEY DONN:

However, in situations like this, it would

CHELSEY DONN:

be nice to have an alternative.

CHELSEY DONN:

If I really liked the doctor and I just don't

CHELSEY DONN:

want to have to deal with this.

CHELSEY DONN:

I don't think it's a terrible idea to

CHELSEY DONN:

be like, if you had an online portal.

CHELSEY DONN:

Or Calen calendarly type thing.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

Where I could just schedule my own appointment.

CHELSEY DONN:

Like that would be better.

CHELSEY DONN:

And if like there's benefit and maybe you can, you can

CHELSEY DONN:

keep the old bag around and those of us who are on the

CHELSEY DONN:

SHIT list don't need to deal with her.

CHELSEY DONN:

I don't know.

CHELSEY DONN:

It's not a bad idea, but I'm, I'm struggling with

CHELSEY DONN:

this because at the end of the day.

CHELSEY DONN:

The doctor seems fantastic and

CHELSEY DONN:

you're really giving them a ding.

CHELSEY DONN:

Is this worth a one star because of this one element?

TREY GERRALD:

I know the one star seems really severe.

TREY GERRALD:

Like, is Marianne that bad?

TREY GERRALD:

I

TREY GERRALD:

CHELSEY DONN: feel like a three

TREY GERRALD:

TREY GERRALD: star, maybe?

TREY GERRALD:

Right, me too.

TREY GERRALD:

CHELSEY DONN: Like, I feel like a one star feels

TREY GERRALD:

TREY GERRALD: extreme.

TREY GERRALD:

CHELSEY DONN: Because, like, Are you not

TREY GERRALD:

gonna go back to this doctor now?

TREY GERRALD:

I mean, it sounds like you are.

TREY GERRALD:

Like, you said that.

TREY GERRALD:

You said, like, you wouldn't go anywhere else.

TREY GERRALD:

Like, this is, I, you'll, you'll only see this doctor.

TREY GERRALD:

So why are you hurting the doctor?

TREY GERRALD:

You're hurting.

TREY GERRALD:

You're hurting him.

TREY GERRALD:

TREY GERRALD: I'm worried for that next visit.

TREY GERRALD:

Um, all right.

TREY GERRALD:

Well, okay.

TREY GERRALD:

What is the value, new and unique information here?

CHELSEY DONN:

Oh my god, if I go to Dr.

CHELSEY DONN:

Rougani, the first thing that I'm doing is I'm like stopping

CHELSEY DONN:

by Dunkin Donuts, I'm getting like a box of coffee,

CHELSEY DONN:

I'm getting a dozen donut munchkins, whatever it is, and

CHELSEY DONN:

I am giving it to Marianne as soon as I walk in, and I'm

CHELSEY DONN:

gonna suck up to Marianne so hard, because I do not

CHELSEY DONN:

want to be on her bad list, because you know what?

CHELSEY DONN:

When you, and I've been there, have a chiropractic

CHELSEY DONN:

emergency, and you need to be seen, You want the person

CHELSEY DONN:

that works reception to be like, you

CHELSEY DONN:

know what, I'll squeeze you in.

CHELSEY DONN:

Yeah, let me help.

TREY GERRALD:

Yeah.

TREY GERRALD:

And also like we've, we've said it already, but like

TREY GERRALD:

the doctor itself is tremendous.

CHELSEY DONN:

The doctor's good.

CHELSEY DONN:

TREY GERRALD: Uh, yeah.

CHELSEY DONN:

What's spelling grammar like?

CHELSEY DONN:

We did have a few grammatical errors

CHELSEY DONN:

throughout, not like huge, but like just missing

CHELSEY DONN:

a word, little word here and there.

TREY GERRALD:

I mean, we talked about this

TREY GERRALD:

uncertainty about the truthful shadiness, like,

TREY GERRALD:

and like, is there a lack of disclosure?

TREY GERRALD:

Like, is there a reason Marianne doesn't like you?

TREY GERRALD:

If you're qualifying that if Marianne

TREY GERRALD:

doesn't like you, you get this.

TREY GERRALD:

Um, but is that victim blaming blame me?

TREY GERRALD:

I don't, I think this is incredibly shady, but I

TREY GERRALD:

also think I kind of do believe it regardless.

TREY GERRALD:

They say there that Marianne is unprofessional,

TREY GERRALD:

which it is a job, like.

TREY GERRALD:

You do have to be pleasant.

TREY GERRALD:

Like, you know, that's a major

TREY GERRALD:

problem with working in customer service.

TREY GERRALD:

Yeah.

TREY GERRALD:

Um,

TREY GERRALD:

I don't, I don't know what I think about Truthful

TREY GERRALD:

Shady because it just seems to, it's definitely shady.

TREY GERRALD:

And it's like, I mean,

CHELSEY DONN:

I think it's truthful in the sense that

CHELSEY DONN:

like, obviously Sam is so opinionated

CHELSEY DONN:

that I'm going to take his opinion.

CHELSEY DONN:

For the fact that the doctor is good to heart.

CHELSEY DONN:

So it is like, I feel like that's truthful, but

CHELSEY DONN:

it's undeniably shady as well.

TREY GERRALD:

Yeah.

CHELSEY DONN:

Right.

CHELSEY DONN:

TREY GERRALD: Do you think this is typical?

CHELSEY DONN:

I honestly probably like I think I

CHELSEY DONN:

probably Marianne has like a lot

CHELSEY DONN:

of haters I would imagine I

TREY GERRALD:

would imagine too it's written in a way

TREY GERRALD:

that it feels like there's no question this is what is so

CHELSEY DONN:

I was humored and entertained by the

CHELSEY DONN:

flip like I didn't see the first I thought okay I'm

CHELSEY DONN:

gonna bring this in and this is just gonna be a review

CHELSEY DONN:

where it's like Why did you do that?

CHELSEY DONN:

This is a glowing review.

CHELSEY DONN:

It could have been a review queen,

CHELSEY DONN:

but you like scored it wrong.

CHELSEY DONN:

And then when it took the turn, that was exciting to me.

TREY GERRALD:

Yeah.

TREY GERRALD:

CHELSEY DONN: And surprising.

TREY GERRALD:

And I think that that's where the entertainment is.

TREY GERRALD:

So I do think there's some entertainment.

TREY GERRALD:

And then ultimately, what's the impact?

TREY GERRALD:

Well,

TREY GERRALD:

TREY GERRALD: that's where I'm a little confused for

TREY GERRALD:

crowning, because I'm trying to figure out, is it biased of

TREY GERRALD:

me to think that One star is too extreme?

TREY GERRALD:

Or like, would it keep, would Marianne keep

TREY GERRALD:

me from going to someone that would

TREY GERRALD:

take my back pain completely away?

TREY GERRALD:

I don't know.

TREY GERRALD:

CHELSEY DONN: I guess we'll,

TREY GERRALD:

we'll define that when we crown.

TREY GERRALD:

TREY GERRALD: Yeah, I think I can crown, you ready?

TREY GERRALD:

I

TREY GERRALD:

CHELSEY DONN: can crown, I'm ready, yeah.

TREY GERRALD:

So, Chelsey and I each have our own set of

TREY GERRALD:

zero to five crown cards, and in an effort to be fair

TREY GERRALD:

and not influenced by one another, we

TREY GERRALD:

will simultaneously reveal our rating.

TREY GERRALD:

CHELSEY DONN: The queens are tabulating.

TREY GERRALD:

Okay, interesting, I'm holding up two crowns, Trey,

TREY GERRALD:

you're holding up three crowns.

TREY GERRALD:

Trey, you go first.

TREY GERRALD:

Tell us why three crowns for Sam.

TREY GERRALD:

Well, I'm saying three crowns because

TREY GERRALD:

I don't want to, um, diminish the impact that Sam

TREY GERRALD:

is saying is true of Marianne's personality here.

TREY GERRALD:

So I do think it could have been a conversation.

TREY GERRALD:

Maybe it has, and that's why they've gone public with it.

TREY GERRALD:

I love the brazen, uh, I love You

TREY GERRALD:

know, I don't give a bleep.

TREY GERRALD:

So I don't know.

TREY GERRALD:

It's just like, it's valuable, but it's a negative because

TREY GERRALD:

I'm getting that the doctor is amazing.

TREY GERRALD:

But like, this is really complicated.

TREY GERRALD:

Would it keep me from going?

TREY GERRALD:

Probably not.

TREY GERRALD:

I would, I would go and I would be armed to like, don't

TREY GERRALD:

take a personal and like, maybe Marianne was fired.

TREY GERRALD:

I mean, who knows?

TREY GERRALD:

So, I said three, because there's value, I think

TREY GERRALD:

it's a little incorrect, but I

TREY GERRALD:

also have an input, so, I don't know.

TREY GERRALD:

Why did you say two?

CHELSEY DONN:

I really just feel like it's kind of

CHELSEY DONN:

incorrectly marked, I don't think that this is a one star

CHELSEY DONN:

review for the doctor, right?

CHELSEY DONN:

I understand knocking off a couple crowns

CHELSEY DONN:

because at the end of the day, the doctor is

CHELSEY DONN:

responsible for who they hire and who is the quote unquote

CHELSEY DONN:

cantankerous face of their business, but I don't think that

CHELSEY DONN:

this is a one star review, so I can't really give it more

CHELSEY DONN:

than two crowns, I don't think it would stop me from going,

CHELSEY DONN:

but I am glad that I know these details, And so that's where

CHELSEY DONN:

the two crowns are coming from.

CHELSEY DONN:

Like I, like you said, I'm armed.

CHELSEY DONN:

I know how to get into Marianne, like get on, I

CHELSEY DONN:

want to get on her good side.

CHELSEY DONN:

I got to get on the, I can't get on the naughty list.

CHELSEY DONN:

I got to get on the nice list.

CHELSEY DONN:

So because of that, two crowns.

CHELSEY DONN:

TREY GERRALD: Yeah, heard.

CHELSEY DONN:

Fun review.

CHELSEY DONN:

Good job.

CHELSEY DONN:

CHELSEY DONN: Thank you.

CHELSEY DONN:

Thank you.

CHELSEY DONN:

Okay, Trey.

CHELSEY DONN:

Well, I think we've done it.

CHELSEY DONN:

I think we've reached the most

CHELSEY DONN:

regal portion of our show.

CHELSEY DONN:

Let us know who are you inducting for?

CHELSEY DONN:

My Royal Highness.

TREY GERRALD:

Today, I need to induct.

TREY GERRALD:

This is something that Anytime I'm sick, I like have

TREY GERRALD:

this thought of, wow, you're never

TREY GERRALD:

grateful when you're not, not

TREY GERRALD:

sick.

TREY GERRALD:

So today I want us to all come together,

TREY GERRALD:

hold hands, do a little hum.

TREY GERRALD:

And if you are in good health at this current moment, if

TREY GERRALD:

you don't have a tickle in the back of your throat, if

TREY GERRALD:

you don't have a post nasal drip, if you don't have any

TREY GERRALD:

big problems, let's actually right now, pause, be grateful.

TREY GERRALD:

Today, I'm in really good health.

TREY GERRALD:

Because the minute you're not, you're going to

TREY GERRALD:

be like, dang, I really didn't take advantage

TREY GERRALD:

of the fact that like, I don't

TREY GERRALD:

have a pounding headache today.

TREY GERRALD:

And when I don't, I don't think about it.

TREY GERRALD:

But now that I'm suffering, I'm realizing all the

TREY GERRALD:

times I haven't been grateful.

TREY GERRALD:

So, being grateful in the moment of not being under

TREY GERRALD:

the weather, that, that deserves five crowns.

TREY GERRALD:

So, today I am inducting that feeling of being

TREY GERRALD:

thankful when you actually are

TREY GERRALD:

not sick, as My Royal Highness.

CHELSEY DONN:

I love that, Trey, we've really like, I've

CHELSEY DONN:

gone philosophical with these Royal Highnesses

CHELSEY DONN:

lately and I'm feeling that.

CHELSEY DONN:

I appreciate that.

CHELSEY DONN:

Thank you.

CHELSEY DONN:

Great induction, Queen.

CHELSEY DONN:

TREY GERRALD: Thank you.

CHELSEY DONN:

Well, we did it, Queen.

CHELSEY DONN:

That is another round on the R U A R Q Ferris Wheel

CHELSEY DONN:

of I'm an Old Bag of Bones, Warden.

CHELSEY DONN:

Thank you for joining us.

CHELSEY DONN:

If you like what you heard, please tell a friend.

TREY GERRALD:

If you did not like what

TREY GERRALD:

you heard, please tell an enemy.

TREY GERRALD:

A

TREY GERRALD:

CHELSEY DONN: cantankerous enemy.

TREY GERRALD:

On today's After Show Pod, Chelsey, you

TREY GERRALD:

and I are going to be rating and reviewing a

TREY GERRALD:

One Star Google Review, sounds

TREY GERRALD:

familiar, or a Best Western Review.

TREY GERRALD:

And White Plains, New York.

CHELSEY DONN:

Wow.

CHELSEY DONN:

Okay.

CHELSEY DONN:

I wonder why this was said.

CHELSEY DONN:

I think so.

CHELSEY DONN:

Like I think about the fact that I used to always

CHELSEY DONN:

get the chicken Caesar salad from

CHELSEY DONN:

Applebee's and I would like love it.

CHELSEY DONN:

But at the same time, I was like, this is not chicken.

CHELSEY DONN:

Like, I like it, whatever it is,

CHELSEY DONN:

like it tastes good, but like.

CHELSEY DONN:

It's closer to rubber than it is to chicken.

TREY GERRALD:

Well, that's America for you, baby.

TREY GERRALD:

CHELSEY DONN: I know.

TREY GERRALD:

TREY GERRALD: Gee willikers, I wonder why as well.

TREY GERRALD:

But please remember.

TREY GERRALD:

CHELSEY DONN: Ignore the haters.

TREY GERRALD:

TREY GERRALD: You're a queen.

TREY GERRALD:

Gender non-specific queen.

TREY GERRALD:

That's right.

TREY GERRALD:

CHELSEY DONN: Love you.

TREY GERRALD:

Bye.

TREY GERRALD:

Love y'all.

TREY GERRALD:

Bye.

TREY GERRALD:

Join our Patreon.

TREY GERRALD:

Review that review.com/patreon review.

TREY GERRALD:

Leave

CHELSEY DONN:

the comment, subscribe

CHELSEY DONN:

like do all the things we love you.

TREY GERRALD:

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TREY GERRALD:

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TREY GERRALD:

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TREY GERRALD:

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TREY GERRALD:

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TREY GERRALD:

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TREY GERRALD:

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TREY GERRALD:

Our Kvetch line is open 24 7 at 1 850 REVIEW ZERO.

TREY GERRALD:

You never visit, you never write, give us a call, NOW!

TREY GERRALD:

CHELSEY DONN: Oh my goodness.

TREY GERRALD:

TREY GERRALD: I wonder where Marianna is today.

CHELSEY DONN:

How do you feel about chiropractors, Digo?

CHELSEY DONN:

TREY GERRALD: I've never

CHELSEY DONN:

been, but I love chiropractic videos.

CHELSEY DONN:

Okay.

CHELSEY DONN:

I've definitely been.

CHELSEY DONN:

I have a chiropractor out here that is

CHELSEY DONN:

like, has been a lifesaver for me,

CHELSEY DONN:

like walked in excruciating pain.

CHELSEY DONN:

Shout out to Dr.

CHELSEY DONN:

Moravati.

CHELSEY DONN:

If you're in LA,

CHELSEY DONN:

TREY GERRALD: who's Dr.

CHELSEY DONN:

Moravati's receptionist.

CHELSEY DONN:

CHELSEY DONN: She's always been nice to me.

TREY GERRALD:

Well, don't make her mad.

CHELSEY DONN:

I certainly will not.

TREY GERRALD:

Bye.

CHELSEY DONN:

Bye.

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About the Podcast

Show artwork for Review That Review with Chelsey and Trey
Review That Review with Chelsey and Trey
A comedy podcast rating reviewing, and hilariously dissecting online reviews, uncovering the outrageous stories behind the stars.

Listen for free

About your hosts

Profile picture for Trey Gerrald

Trey Gerrald

Actor | Writer | Human-Person
Review Queen 👑
Profile picture for Chelsey Donn

Chelsey Donn

Actress | Comedian | Writer
Review Queen 👑