Episode 98: PetSmart Grooming

VOICEOVER: 00:00:02

Everybody's got an opinion.

VOICEOVER: 00:00:05

Every Californian and Virginian.

VOICEOVER: 00:00:08

It's so hard to tell who to trust and who to ignore.

VOICEOVER: 00:00:12

Someone's gotta settle the score.

VOICEOVER: 00:00:14

Trey and Chelsey will help you choose.

VOICEOVER: 00:00:18

Who's views win, which ones lose.

VOICEOVER: 00:00:20

Online haters are coming for you!

VOICEOVER: 00:00:25

Baby,.

VOICEOVER: 00:00:25

it's time to Review That Review!.

Chelsey Donn: 00:00:30

Hello.

Trey Gerrald: 00:00:32

Well, hello and welcome to Review That Review.

Trey Gerrald: 00:00:36

The podcast that is dedicated to reviewing

Chelsey Donn: 00:00:40

Reviews we're just like Cisco and Abert only.

Chelsey Donn: 00:00:43

Instead of reviewing cinematic masterpieces, we rate and review those hilarious, scathing,

Trey Gerrald: 00:00:51

that is Chelsey Donn,

Chelsey Donn: 00:00:53

and that is Trey Gerrald.

Trey Gerrald: 00:00:55

but when we come together, we form.

VOICEOVER: 00:00:58

The review.

Trey Gerrald: 00:01:02

And A' very special

Chelsey Donn: 00:01:03

Cheerio.

Trey Gerrald: 00:01:05

to all of our members over on Patreon.

Trey Gerrald: 00:01:07

To learn more, go to Review That Review dot com slash Patreon.

Trey Gerrald: 00:01:11

If you wanna support in an additional way, then go to Review That Review dot com slash donate.

Trey Gerrald: 00:01:18

How are you?

Trey Gerrald: 00:01:19

ChelseyBD ChelseyBD bock.

Trey Gerrald: 00:01:20

B.

Chelsey Donn: 00:01:21

ChelseyBD B.

Chelsey Donn: 00:01:22

Are we turkeys again?

Chelsey Donn: 00:01:24

Oh, that's because I'm ChelseyBD Goose.

Chelsey Donn: 00:01:26

Wow.

Chelsey Donn: 00:01:27

Wow.

Chelsey Donn: 00:01:28

Cheers.

Chelsey Donn: 00:01:28

Trey.

Chelsey Donn: 00:01:29

Trey has A' beverage.

Chelsey Donn: 00:01:31

You know what Trey, what's funny?

Chelsey Donn: 00:01:33

'I also have A' new beverage today cuz we're always like so in sync.

Chelsey Donn: 00:01:37

But 'I have tea.

Trey Gerrald: 00:01:38

'I made myself A' Classic Manhattan

Chelsey Donn: 00:01:41

'I know Treys have has A' fancy cocktail.

Chelsey Donn: 00:01:43

'I have tea

Trey Gerrald: 00:01:44

'I have A' Gold ReMed Martini.

Chelsey Donn: 00:01:47

that is so fancy.

Chelsey Donn: 00:01:48

This mug was A' gift and it changes colors when hot things go in it.

Trey Gerrald: 00:01:53

Oh, yes, yes.

Trey Gerrald: 00:01:54

I've seen these.

Chelsey Donn: 00:01:56

and it has, all the shock was represented.

Chelsey Donn: 00:01:57

I'm looking to like realign today as we record because it's been A' day, but I'll

Chelsey Donn: 00:02:05

How was your week?

Trey Gerrald: 00:02:06

Pretty good.

Trey Gerrald: 00:02:07

You know, it, it, yesterday was tax day, just A', lot of, um, assessing, reviewing,

Trey Gerrald: 00:02:24

It's really been A', joyful, joyful time in my.

Chelsey Donn: 00:02:29

Oh God.

Chelsey Donn: 00:02:29

'I, please.

Chelsey Donn: 00:02:30

'I feel you.

Chelsey Donn: 00:02:31

'I.

Chelsey Donn: 00:02:31

Feel you.

Trey Gerrald: 00:02:32

Money is such A' interesting thing, huh?

Chelsey Donn: 00:02:34

It 'I, you know, it's just A' sensitive issue.

Chelsey Donn: 00:02:36

'I think for everybody.

Chelsey Donn: 00:02:37

You know, we all have our, our own individual struggles and they kind

Chelsey Donn: 00:02:44

You know, all those things you like pushed aside.

Chelsey Donn: 00:02:47

So 'I totally feel that.

Chelsey Donn: 00:02:48

Ugh, 'I mean Yes, yes, yes to all the things 'I mean.

Chelsey Donn: 00:02:51

My week was fine.

Chelsey Donn: 00:02:52

My week was, is that it?

Chelsey Donn: 00:02:54

Is that the main event of the week?

Chelsey Donn: 00:02:55

'I Don't wanna jump on.

Chelsey Donn: 00:02:56

Yeah.

Chelsey Donn: 00:02:57

Okay.

Chelsey Donn: 00:02:57

My week is fine, other than the fact that Goldie's been just not very well behaved.

Chelsey Donn: 00:03:01

You guys really?

Chelsey Donn: 00:03:03

Yeah.

Chelsey Donn: 00:03:03

But 'I feel like 'I just need to Lodge into my Complaint.

Trey Gerrald: 00:03:06

let's

VOICEOVER: 00:03:07

Lodge, A, Complaint.

Chelsey Donn: 00:03:09

You know when you like are in it with something like there's just something in

Chelsey Donn: 00:03:17

Cuz it's just the central issue.

Chelsey Donn: 00:03:19

Like anytime 'I was like, let me complain about something else.

Chelsey Donn: 00:03:21

I'm like, no, this is what is irritating me.

Chelsey Donn: 00:03:24

'I love Goldie 90% of the time she's amazing and great 10% of the time.

Chelsey Donn: 00:03:31

Bad guys, just like not good barks all the time.

Chelsey Donn: 00:03:34

Barks like any bark in the neighborhood, she wants to join A' Brigade.

Chelsey Donn: 00:03:40

You know, any sound that goes off we bark.

Chelsey Donn: 00:03:43

Any person that should, God forbid, like approach the house, which like, you know, 'I get it.

Chelsey Donn: 00:03:47

Like it's, it's an instinct thing.

Chelsey Donn: 00:03:49

And ultimately 'I don't have anyone to blame, but myself, 'I, wish 'I had more time to.

Chelsey Donn: 00:03:56

Properly train her.

Chelsey Donn: 00:03:57

'I need to make it A' priority because it's really like affecting my

Chelsey Donn: 00:04:04

But at the same time, 'I love her.

Chelsey Donn: 00:04:05

'I mean 'I 'I.

Chelsey Donn: 00:04:06

Imagine it's what A' parent feels like.

Chelsey Donn: 00:04:07

It's like 'I love my child, but they, they suck all the energy out of me.

Chelsey Donn: 00:04:12

And sometimes 'I feel like that.

Chelsey Donn: 00:04:13

'I know that she's just A' puppy.

Chelsey Donn: 00:04:16

'I mean she's not A' puppy, but she's, you know, she's still A' baby in the

Trey Gerrald: 00:04:22

When does Puppyhood technically stop?

Trey Gerrald: 00:04:24

'I feel like it is A'.

Trey Gerrald: 00:04:25

Couple of years.

Chelsey Donn: 00:04:26

'I 'I feel like A' year, but then 'I feel like there's like the

Trey Gerrald: 00:04:34

Well, this is reminding me of the first year of the podcast when we

Chelsey Donn: 00:04:44

Oh my God.

Chelsey Donn: 00:04:45

It's A' Karen.

Trey Gerrald: 00:04:46

but the person's name was Karen, and that did not go well.

Trey Gerrald: 00:04:49

So maybe, maybe you could find someone new or

Chelsey Donn: 00:04:52

Yeah, it's, yeah,

Trey Gerrald: 00:04:53

to empower.

Chelsey Donn: 00:04:54

for pointing that out.

Chelsey Donn: 00:04:56

That's actually very true.

Chelsey Donn: 00:04:57

'I had A' bad experience with, uh, someone that 'I just did not connect with in this arena at all.

Chelsey Donn: 00:05:04

And 'I think that sort of, you know, hampered my willingness to open up that door again.

Chelsey Donn: 00:05:09

But 'I think, 'I just gotta,

Trey Gerrald: 00:05:10

Well, 'I also know that in my experience, like when we got Hunter.

Trey Gerrald: 00:05:14

Everything was compared to Winnie and 'I.

Trey Gerrald: 00:05:17

Know that Bella, your first dog now and you rescued Bella from A'.

Trey Gerrald: 00:05:22

Really precarious circumstance, but Bella

Trey Gerrald: 00:05:25

had

Chelsey Donn: 00:05:25

talk about it in the after sha, but yeah, Bella had already

Trey Gerrald: 00:05:29

right?

Trey Gerrald: 00:05:30

Yeah.

Chelsey Donn: 00:05:31

She had some basic training, but the truth is she was just A', totally different dog.

Chelsey Donn: 00:05:36

Like Bella was just, she was all heart.

Chelsey Donn: 00:05:39

She was the most loving.

Chelsey Donn: 00:05:40

She 'I.

Chelsey Donn: 00:05:41

Never once heard her growl her entire life.

Chelsey Donn: 00:05:43

Never.

Chelsey Donn: 00:05:45

My mom says she growled once.

Chelsey Donn: 00:05:46

When my mom came over to my 'I, was living with my sister at the time when she came over and my

Chelsey Donn: 00:05:53

Apparently she growled.

Chelsey Donn: 00:05:54

Then 'I wasn't there.

Chelsey Donn: 00:05:55

'I didn't see it, but that was the kind of dog she was.

Chelsey Donn: 00:05:57

She was just like, she was chill from day one.

Chelsey Donn: 00:06:00

'I took her everywhere with me in her little bag.

Chelsey Donn: 00:06:02

She never made A' sound.

Chelsey Donn: 00:06:04

She was just like the freaking best, and 'I really think it was just her nature.

Chelsey Donn: 00:06:09

And it's not Goldie's fault that she's not that, you know, um, 'I don't want to compare her to

Chelsey Donn: 00:06:21

So that's where we're at.

Chelsey Donn: 00:06:22

That's okay.

Chelsey Donn: 00:06:23

But Trey, how, what's going on with you?

Chelsey Donn: 00:06:26

Do you have things you wanna get off your chest because 'I want to be here for you?

Trey Gerrald: 00:06:30

Oh, absolutely.

Trey Gerrald: 00:06:31

But 'I also want to just say like 'I think any dog owner understands like

Chelsey Donn: 00:06:39

Yeah.

Trey Gerrald: 00:06:40

If your dog is happy, that affects you.

Trey Gerrald: 00:06:43

If your dog is unhappy, that affects you.

Trey Gerrald: 00:06:45

Like it, especially like working from home, like it's just impossible.

Trey Gerrald: 00:06:49

So like

Chelsey Donn: 00:06:49

Exactly.

Trey Gerrald: 00:06:50

be so hard on yourself about it.

Chelsey Donn: 00:06:52

Thank you.

Chelsey Donn: 00:06:53

Yeah, cuz they don't realize that like we have to get shit done just because, you know,

Chelsey Donn: 00:06:59

So breathe in, breathe out.

Chelsey Donn: 00:07:02

Um,

Trey Gerrald: 00:07:03

But yes.

Trey Gerrald: 00:07:04

Over here 'I really, you know, this actually hasn't happened in A' while,

Trey Gerrald: 00:07:12

Like when 'I can't sleep, or you know, when something like someone cuts me off in traffic,

Chelsey Donn: 00:07:16

'I,

Trey Gerrald: 00:07:17

'I gotta pull that list out.

Trey Gerrald: 00:07:18

So have you ever, by accident

Chelsey Donn: 00:07:21

Mm-hmm.

Trey Gerrald: 00:07:22

left, let's say one of your car windows down and then there's rain that occur.

Chelsey Donn: 00:07:28

Oh no, 'I.

Chelsey Donn: 00:07:30

Think maybe with my dad's car.

Chelsey Donn: 00:07:32

Never with mine personally, but it is disastrous, especially if it's A' heavy rain.

Chelsey Donn: 00:07:36

I've left A' window open.

Trey Gerrald: 00:07:38

was gonna say like in your house.

Chelsey Donn: 00:07:40

Yeah, but that tends to not be so bad because it's like the screen

Chelsey Donn: 00:07:46

A' little bit, but it tends to like in the car, it's like, ugh, the seats.

Trey Gerrald: 00:07:51

Well also, like houses are built straight up and down.

Trey Gerrald: 00:07:54

Cars have curves, so like, it's like the door is A', little bit more like

Trey Gerrald: 00:08:03

Um, but 'I 'I know 'I talked on A' previous after show about when 'I was in an actor

Trey Gerrald: 00:08:14

But this has happened to me.

Trey Gerrald: 00:08:16

'I know, like in college, 'I remember.

Trey Gerrald: 00:08:19

There would be multiple times when like the car window would just be slightly cracked

Trey Gerrald: 00:08:31

Because once those car seats are like rained upon, you're never getting that odor out like ever.

Trey Gerrald: 00:08:37

It's horrifying and disgusting and it really like puts A' quote unquote damper on your

Chelsey Donn: 00:08:45

A'.

Chelsey Donn: 00:08:45

Hundred percent agree.

Trey Gerrald: 00:08:47

as A', lot of these complaints tend to be, there's no one to

Chelsey Donn: 00:08:51

No one to blame.

Chelsey Donn: 00:08:53

Yeah.

Chelsey Donn: 00:08:54

That's the hard look.

Chelsey Donn: 00:08:55

That's the hard look we gotta take in the mirror.

Chelsey Donn: 00:08:57

Most of the times we are the solution to our own problems.

Trey Gerrald: 00:09:01

mean it's the same with taxes and dogs.

Chelsey Donn: 00:09:05

'I know.

Trey Gerrald: 00:09:05

What A' philosophical episode.

Chelsey Donn: 00:09:07

'I 'I Know 'I could take accountability for my wrongdoings

Chelsey Donn: 00:09:15

Good review, right?

Chelsey Donn: 00:09:16

Like it is gonna be cathartic and we are gonna get it out, but we need to be A' little bit self-aware

Trey Gerrald: 00:09:26

Well, yeah, 'I mean, that reminds me of the Chili's review from

Trey Gerrald: 00:09:36

How did you participate in this interaction?

Chelsey Donn: 00:09:39

Exactly.

Chelsey Donn: 00:09:41

Yeah.

Trey Gerrald: 00:09:41

well look at us in our,

Trey Gerrald: 00:09:42

in our despair, we're, we're awfully enlightened.

Chelsey Donn: 00:09:46

We are 'I, mean.

Chelsey Donn: 00:09:47

'I.

Chelsey Donn: 00:09:47

Feel like 'I wanna like 'I, don't know.

Chelsey Donn: 00:09:48

'I need like A' marrow round or something to like amp me up.

Chelsey Donn: 00:09:51

We gotta, we gotta change up the energy.

Chelsey Donn: 00:09:53

I'm gonna bring my crystal around cuz we gotta get all hot and bothered and

Trey Gerrald: 00:09:58

Well, let's do it.

Trey Gerrald: 00:09:59

Why don't we jump in and and shift the energy and the snap.

Trey Gerrald: 00:10:02

Should we snap together?

Chelsey Donn: 00:10:03

Oh yeah.

Chelsey Donn: 00:10:04

'I.

Chelsey Donn: 00:10:04

Think A'.

Chelsey Donn: 00:10:04

Good.

Chelsey Donn: 00:10:04

Snap.

Chelsey Donn: 00:10:05

3, 2, 1.

Trey Gerrald: 00:10:06

Yeah, you do

Chelsey Donn: 00:10:07

Okay.

Chelsey Donn: 00:10:08

3, 2, 1.

Chelsey Donn: 00:10:12

Nice.

Chelsey Donn: 00:10:13

'I.

Chelsey Donn: 00:10:13

Like that.

Chelsey Donn: 00:10:14

That was

Trey Gerrald: 00:10:14

All right, let's do it.

Chelsey Donn: 00:10:15

Yes.

VOICEOVER: 00:10:17

Review, That, Review.

Chelsey Donn: 00:10:22

As you know, we are your trustee.

Chelsey Donn: 00:10:24

Review.

Chelsey Donn: 00:10:24

Queen.

Chelsey Donn: 00:10:25

We bring in reviews from the internet that we feel need to be inspected.

Trey Gerrald: 00:10:29

We read you the review.

Trey Gerrald: 00:10:30

We break it down and rate the impact of that review on A' scale from zero to five crowns.

Trey Gerrald: 00:10:37

Now this is A' very regal process that we call.

VOICEOVER: 00:10:40

Assess, That, Kvetch.

Trey Gerrald: 00:10:42

And this week, ChelseyBD, you are enlightening us even more.

Trey Gerrald: 00:10:46

So what did you bring in today?

Chelsey Donn: 00:10:49

whenever 'I have an opportunity in my search for reviews to come across A'

Chelsey Donn: 00:11:03

So 'I have brought in A' review today from Indeed.

Chelsey Donn: 00:11:07

Which 'I don't believe we've done.

Chelsey Donn: 00:11:08

And indeed, as some of you may know, some of you may not, is it's like A' A' job site where you can

Chelsey Donn: 00:11:22

So this review is coming from the perspective of an employee or A' former employee.

Trey Gerrald: 00:11:29

Oh my

Chelsey Donn: 00:11:30

Of the establishment, which I'll announce in A' second.

Chelsey Donn: 00:11:33

But isn't that interesting?

Chelsey Donn: 00:11:34

'I thought, this is A' perspective that we haven't really examined Trey like straight, but it's

Chelsey Donn: 00:11:42

And yeah, they are.

Chelsey Donn: 00:11:44

You know, we know the answer, so we can really just dive in.

Chelsey Donn: 00:11:48

Yeah.

Trey Gerrald: 00:11:48

A' question 'I.

Trey Gerrald: 00:11:50

Remember when 'I was job hunting 'I used glass door, which is very similar to Indeed,

Chelsey Donn: 00:11:55

Yeah, yeah.

Chelsey Donn: 00:11:56

Yeah.

Trey Gerrald: 00:11:56

but in order to read anything or contribute anything,

Chelsey Donn: 00:12:02

Well that's A' thing.

Chelsey Donn: 00:12:03

That's so thank you for bringing that up, Trey, because there is A'

Chelsey Donn: 00:12:10

Indeed.

Chelsey Donn: 00:12:11

They'll only give you like A', Peaky and then if you wanna read more

Chelsey Donn: 00:12:19

And 'I didn't feel like doing that.

Chelsey Donn: 00:12:20

So 'I tried to like get around it creatively by searching for like certain.

Chelsey Donn: 00:12:25

Tones of review that 'I was looking for.

Chelsey Donn: 00:12:28

So that's what I'm gonna read today.

Chelsey Donn: 00:12:30

'I mean do we need to tease anymore or should 'I intro our subject?

Trey Gerrald: 00:12:33

Let's do it.

Chelsey Donn: 00:12:34

Okay, so today we are ironically or perhaps not based on my Complaint rating

Trey Gerrald: 00:12:46

Oh, no.

Chelsey Donn: 00:12:47

specifically for the grooming department.

Chelsey Donn: 00:12:50

Okay.

Chelsey Donn: 00:12:51

This review.

Trey Gerrald: 00:12:53

Wait, did we, did you, didn't you and And Doc dog rumors last week?

Chelsey Donn: 00:12:57

'I did Trey.

Chelsey Donn: 00:12:59

So good of you to remember.

Chelsey Donn: 00:13:00

Yes.

Chelsey Donn: 00:13:01

This is an extension of my induction because

Trey Gerrald: 00:13:05

you use PetSmart?

Chelsey Donn: 00:13:07

'I.

Chelsey Donn: 00:13:07

Don't 'I mean.

Chelsey Donn: 00:13:08

'I feel like 'I maybe have on one, like on A', off occasion.

Chelsey Donn: 00:13:12

'I don't usually.

Chelsey Donn: 00:13:13

So anyway, 'I wanted to dig A' little deeper.

Chelsey Donn: 00:13:16

So this is A' one-star review.

Chelsey Donn: 00:13:19

It just says, written by former employee.

Chelsey Donn: 00:13:22

Um, groomer.

Chelsey Donn: 00:13:24

God.

Chelsey Donn: 00:13:25

I'm gonna, guys, 'I know this is the pet dedicated review, but she's gonna

Chelsey Donn: 00:13:32

Hold

Trey Gerrald: 00:13:34

Cheers.

Chelsey Donn: 00:13:35

Goldie.

Chelsey Donn: 00:13:36

Let's go to the crate.

Chelsey Donn: 00:13:37

No barking.

Trey Gerrald: 00:13:38

We started recording about 15 minutes late because Goldie

Chelsey Donn: 00:13:44

No barking.

Trey Gerrald: 00:13:45

So she's really at her wits end today.

Chelsey Donn: 00:13:55

'I.

Chelsey Donn: 00:13:55

Love my dog, 'I.

Chelsey Donn: 00:13:56

Love my dog.

Chelsey Donn: 00:13:56

'I.

Chelsey Donn: 00:13:56

Love my dog.

Chelsey Donn: 00:13:57

Okay,

Trey Gerrald: 00:13:58

Okay.

Chelsey Donn: 00:14:00

and we're back.

Chelsey Donn: 00:14:00

All right.

Chelsey Donn: 00:14:04

All right, so this is A' one star review written by just says groomer, and

Chelsey Donn: 00:14:13

So 'I, don't know, we can call them groomer.

Chelsey Donn: 00:14:14

'I.

Chelsey Donn: 00:14:14

Guess try.

Chelsey Donn: 00:14:15

What do.

Trey Gerrald: 00:14:16

Let's not use the word groomer.

Chelsey Donn: 00:14:18

Okay.

Chelsey Donn: 00:14:18

Definitely.

Trey Gerrald: 00:14:19

today's climate.

Chelsey Donn: 00:14:20

Oh, no.

Chelsey Donn: 00:14:21

'I didn't know there was A' climate.

Trey Gerrald: 00:14:23

Yeah, they're ev All these politicians are calling drag Queens groomers.

Chelsey Donn: 00:14:26

Oh, 'I completely missed that

Trey Gerrald: 00:14:29

Are you serious?

Chelsey Donn: 00:14:30

Yes, I'm sorry.

Trey Gerrald: 00:14:31

Oh, there's all these bills to ban drag

Chelsey Donn: 00:14:33

No 'I know that there have been bills to ban drag Queens, but

Trey Gerrald: 00:14:37

they're very worried about their children when it comes to drag Queens,

Chelsey Donn: 00:14:44

Oh, being like being groomed.

Chelsey Donn: 00:14:46

Okay.

Chelsey Donn: 00:14:47

Okay.

Chelsey Donn: 00:14:47

All right.

Chelsey Donn: 00:14:48

This is their one star review subject.

Chelsey Donn: 00:14:52

Don't call hr.

Trey Gerrald: 00:14:55

Oh, no.

Chelsey Donn: 00:14:55

Here we go.

Chelsey Donn: 00:14:57

Don't even consider calling HR unless you wanna be fired.

Chelsey Donn: 00:15:03

Management is awful.

Chelsey Donn: 00:15:05

They are unsupportive, especially in the grooming salon.

Chelsey Donn: 00:15:09

They will say they are the only management on the floor, and next time

Chelsey Donn: 00:15:17

Even if there is another manager out on the floor.

Chelsey Donn: 00:15:22

The grooming salon is A' hostile environment.

Chelsey Donn: 00:15:25

There is drama with the coworkers.

Chelsey Donn: 00:15:30

My store manager was aggressive and hostile.

Chelsey Donn: 00:15:35

She would threaten and blame us for when business got slow.

Chelsey Donn: 00:15:40

She yelled in my face and slammed her hand on A' counter in front of

Chelsey Donn: 00:15:52

'I called HR and Caroline.

Chelsey Donn: 00:15:56

They talked to the dm, oh, district manager.

Chelsey Donn: 00:15:59

They talked to the DM and she didn't even ask me about the situation.

Chelsey Donn: 00:16:05

Instead, they fired me and the second they found out 'I was looking for A'.

Chelsey Donn: 00:16:11

New job.

Chelsey Donn: 00:16:12

They called up the grooming salon.

Chelsey Donn: 00:16:14

'I wasn't even sure 'I wanted and they knew the location because foolish me 'I trusted A' coworker

Chelsey Donn: 00:16:25

'I still had plenty of time to put in A' two weeks notice, but 'I wasn't even sure if 'I wanted to

Chelsey Donn: 00:16:34

They expect their former groomers to never groom again, which is unreal.

Chelsey Donn: 00:16:41

The new salon 'I was looking into was 10 miles away, which is their competitive requirement.

Trey Gerrald: 00:16:49

Hmm.

Chelsey Donn: 00:16:49

While the DM made my decision for me, 'I had been there for eight years and had the

Chelsey Donn: 00:17:02

PetSmart says they don't tolerate bullying, harassment, or.

Chelsey Donn: 00:17:09

But that is exactly what management do.

Chelsey Donn: 00:17:13

It's sad when you can't even depend on your hr.

Chelsey Donn: 00:17:18

Never call Caroline.

Chelsey Donn: 00:17:21

You will lose your job.

Chelsey Donn: 00:17:25

All it accomplishes is angering your dm.

Chelsey Donn: 00:17:30

The only good thing about this job was the pet.

Trey Gerrald: 00:17:35

Hmm.

Chelsey Donn: 00:17:35

All 'I learned was how to groom and that you can't trust

Chelsey Donn: 00:17:43

You dare call friends.

Chelsey Donn: 00:17:46

Oh, and they expect you to have complete open availability.

Chelsey Donn: 00:17:53

'I had extreme anxiety going into work that it overtook my.

Chelsey Donn: 00:17:58

Every day was A' nightmare between having no support when extremely busy and management

Chelsey Donn: 00:18:21

There's no time for that yet.

Chelsey Donn: 00:18:23

Management will yell if you Donn.

Trey Gerrald: 00:18:26

Hmm.

Chelsey Donn: 00:18:26

line.

Chelsey Donn: 00:18:27

It's A' hostile work environment with aggressive management and coworkers.

Chelsey Donn: 00:18:38

Former employee man.

Trey Gerrald: 00:18:40

So is this for A' specific location?

Chelsey Donn: 00:18:44

Thank you for asking.

Chelsey Donn: 00:18:45

This is for A', Michigan location.

Chelsey Donn: 00:18:49

But Indeed is 'I guess like across the board.

Chelsey Donn: 00:18:52

So every review attached to it, you know, just has like A' different location

Trey Gerrald: 00:19:00

'I mean.

Trey Gerrald: 00:19:01

Full disclosure here.

Trey Gerrald: 00:19:03

'I was doing Glassdoor like to look at Joanne when 'I worked at Joanne and it's, it, it's structured

Trey Gerrald: 00:19:15

But so it is, it makes it A' little challenging to

Chelsey Donn: 00:19:19

It's A'.

Chelsey Donn: 00:19:19

Little bit more like, like Trustpilot

Trey Gerrald: 00:19:23

Or even better.

Trey Gerrald: 00:19:24

Business is kind of structured that way

Chelsey Donn: 00:19:25

or better business.

Chelsey Donn: 00:19:26

Exactly

Trey Gerrald: 00:19:27

just all under PetSmart.

Trey Gerrald: 00:19:28

Okay, so this is A'.

Trey Gerrald: 00:19:30

Very interesting review.

Trey Gerrald: 00:19:31

'I wrote like 18 notes.

Trey Gerrald: 00:19:33

So like, first of all, 'I, my most pressing question pronounce the store name.

Chelsey Donn: 00:19:39

PetSmart.

Trey Gerrald: 00:19:41

So is it you are A' Pet Smart or is it the pets?

Chelsey Donn: 00:19:49

It's, there's 'I mean the way that the LogoVora is written.

Chelsey Donn: 00:19:52

It's like capital P, capital S.

Chelsey Donn: 00:19:55

So it would be pet smart, like it's smart to shop here for your pet, but 'I think it's obviously A'.

Chelsey Donn: 00:20:03

Double entendre.

Chelsey Donn: 00:20:06

So good.

Chelsey Donn: 00:20:06

Good catch.

Trey Gerrald: 00:20:07

Because 'I just say Pet smart,

Chelsey Donn: 00:20:09

what do 'I

Trey Gerrald: 00:20:09

but 'I think

Chelsey Donn: 00:20:10

That's what 'I

Trey Gerrald: 00:20:11

you pets.

Trey Gerrald: 00:20:12

Pet smart.

Trey Gerrald: 00:20:12

Right.

Trey Gerrald: 00:20:13

But in my head I'm thinking it's like, Pets mart cuz you're shopping on A' Mart.

Chelsey Donn: 00:20:19

Pets Mart.

Chelsey Donn: 00:20:21

No Pets Mart.

Trey Gerrald: 00:20:25

What is their major competitor?

Trey Gerrald: 00:20:26

Pet

Chelsey Donn: 00:20:26

Pet co.

Chelsey Donn: 00:20:28

Pet co.

Trey Gerrald: 00:20:29

Petco.

Trey Gerrald: 00:20:31

Right.

Chelsey Donn: 00:20:31

Yeah.

Trey Gerrald: 00:20:32

Okay.

Trey Gerrald: 00:20:32

Anyway, so that, that just is

Chelsey Donn: 00:20:34

Great.

Chelsey Donn: 00:20:35

That was answered.

Chelsey Donn: 00:20:36

Okay, cool.

Trey Gerrald: 00:20:37

Well, you know, something that's coming up for me, for former

Trey Gerrald: 00:20:44

The district manager 'I feel like they're probably responsible for however many

Trey Gerrald: 00:20:51

So like there's A' certain number of stores where you're gonna be dealing with that dm,

Chelsey Donn: 00:20:58

right.

Trey Gerrald: 00:20:59

like so much of the hostile work environment like could technically not apply

Chelsey Donn: 00:21:05

That's true.

Trey Gerrald: 00:21:06

management.

Chelsey Donn: 00:21:07

Yes, and 'I think that's probably gonna be true of every review.

Chelsey Donn: 00:21:09

There's gonna be certain environments that are more hostile than the others.

Chelsey Donn: 00:21:13

But 'I think that what is universal here is isn't hr just hr?

Chelsey Donn: 00:21:18

So like hrs course of action is gonna be that they're gonna then disclose the dm.

Chelsey Donn: 00:21:23

And what that DM does with the information is up to them, right?

Trey Gerrald: 00:21:26

'I.

Trey Gerrald: 00:21:26

Guess 'I don't really know how human relations works, but.

Chelsey Donn: 00:21:30

'I mean?

Chelsey Donn: 00:21:31

'I.

Chelsey Donn: 00:21:31

'I.

Chelsey Donn: 00:21:31

Guess that we just have to review this in two ways, cuz 'I can't remember

Chelsey Donn: 00:21:36

If you could do this, but like let's say 'I did live in Michigan and I'm reading

Chelsey Donn: 00:21:41

And then 'I didn't live in Michigan and 'I wrote this review.

Chelsey Donn: 00:21:44

Right?

Chelsey Donn: 00:21:44

Because there might be somebody that's in the, that district applying.

Trey Gerrald: 00:21:48

You know, it, this is like so challenging

Chelsey Donn: 00:21:51

Yeah.

Trey Gerrald: 00:21:52

in my mind, 'I get that this is like A' specialty inside of A' retail store.

Trey Gerrald: 00:21:57

So like that 'I, I'm sure it is different.

Trey Gerrald: 00:22:00

They mentioned having health insurance, which is amazing.

Trey Gerrald: 00:22:03

But the, it's just so challenging.

Trey Gerrald: 00:22:06

'I mean, it's also interesting to me how former employer, former employee mentions that

Trey Gerrald: 00:22:16

So they must have like, I've never thought about that.

Trey Gerrald: 00:22:19

Like there must be A' certification, right?

Chelsey Donn: 00:22:22

Yes.

Chelsey Donn: 00:22:22

And they also said they were there for eight years.

Chelsey Donn: 00:22:25

So it's like if you do any job anywhere for eight years, 'I, you know, hopefully you're

Chelsey Donn: 00:22:32

Cuz you've given eight years of your life to it.

Trey Gerrald: 00:22:34

But like, is there A' certification?

Trey Gerrald: 00:22:36

Like do you, like, do you just go to PetSmart and fill out an application and

Chelsey Donn: 00:22:42

'I think that the way that it works from like other reviews

Chelsey Donn: 00:22:47

Don't know if it's that you get the certification through them or if you

Chelsey Donn: 00:22:57

So it's not A' groomer, but like you're the one that like is gonna give it A' bath and

Chelsey Donn: 00:23:11

So there is A' ranking system.

Trey Gerrald: 00:23:15

'I.

Trey Gerrald: 00:23:16

Who wants

Chelsey Donn: 00:23:17

This is why 'I gave My, Royal Highness to the the, the groomers because I'm

Trey Gerrald: 00:23:24

'I mean it really is.

Trey Gerrald: 00:23:25

And 'I love animals, but like 'I just feel.

Trey Gerrald: 00:23:29

So many dogs and cats, specifically cats don't want to be dealt with.

Trey Gerrald: 00:23:35

So it's like you just never have any idea, and it's not like you're like working

Trey Gerrald: 00:23:43

This is like an animal that doesn't have any say in the matter and they don't know

Trey Gerrald: 00:23:48

It's A'

Chelsey Donn: 00:23:49

levels of annoyance from owners and you know, lots of things.

Trey Gerrald: 00:23:53

'I recognize the stress.

Trey Gerrald: 00:23:56

And like the hostility of the client, which is like this dog on top of the fact that like

Chelsey Donn: 00:24:04

There's all this drama.

Trey Gerrald: 00:24:06

so full of drama.

Trey Gerrald: 00:24:07

So yes, 'I wrote down drama.

Trey Gerrald: 00:24:09

What do you think the drama

Chelsey Donn: 00:24:11

'I don't know.

Chelsey Donn: 00:24:12

But what's really cool is that 'I, 'I, hope this came across my reading, but

Chelsey Donn: 00:24:20

So it's like there is drama with the coworkers.

Chelsey Donn: 00:24:24

Like that is like clear.

Chelsey Donn: 00:24:28

'I don't know.

Chelsey Donn: 00:24:28

Maybe it's like competing for clients or stealing clients or stealing supplies like 'I.

Chelsey Donn: 00:24:36

Don't know what the drama could be.

Chelsey Donn: 00:24:37

Trey, you might know more than me.

Chelsey Donn: 00:24:39

You, you were kind of closer to this industry.

Trey Gerrald: 00:24:42

Yeah, 'I mean 'I.

Trey Gerrald: 00:24:43

Just 'I.

Trey Gerrald: 00:24:44

Feel A'.

Trey Gerrald: 00:24:44

Like I'm ju I'm very curious what the age ranges of the groomers are cuz like, 'I 'I know that like

Chelsey Donn: 00:25:02

Right, exactly.

Trey Gerrald: 00:25:03

get it, you know?

Trey Gerrald: 00:25:05

And

Chelsey Donn: 00:25:05

And even if it's just like A' moment of recognition, it's like, okay, 'I

Trey Gerrald: 00:25:12

And then there's always just like the work dynamics

Trey Gerrald: 00:25:17

So it's like there's usually A' common enemy when like there's someone that doesn't

Trey Gerrald: 00:25:25

So like 'I, see how drama is just inherent, but 'I, 'I, there's something very funny

Trey Gerrald: 00:25:37

Monica is on shift tonight.

Trey Gerrald: 00:25:39

'I fucking hate Monica.

Trey Gerrald: 00:25:41

Monica is so bad at the buzz cut.

Chelsey Donn: 00:25:44

Yes,

Trey Gerrald: 00:25:45

Anytime Monica has to polish the nails, she gets polished all over the table.

Chelsey Donn: 00:25:49

Monica never cleans up her hair.

Chelsey Donn: 00:25:52

She never sweeps.

Chelsey Donn: 00:25:53

Have you ever seen her with A'?

Chelsey Donn: 00:25:54

Have you ever seen her with A' Brew?

Chelsey Donn: 00:25:55

With A'?

Chelsey Donn: 00:25:56

Yeah, with 'I.

Trey Gerrald: 00:25:57

allergic

Chelsey Donn: 00:25:57

'I.

Chelsey Donn: 00:25:58

Think she must be allergic to it.

Chelsey Donn: 00:25:59

I've never once seen her pick it up.

Chelsey Donn: 00:26:01

Never does she sanitize her table Cause Donn don't think she does.

Trey Gerrald: 00:26:05

Oh wait, like first sentence or maybe even the subject, 'I.

Trey Gerrald: 00:26:08

Love that.

Trey Gerrald: 00:26:08

They call it the grooming salon.

Chelsey Donn: 00:26:11

that is what they call it.

Chelsey Donn: 00:26:13

'I.

Chelsey Donn: 00:26:13

Think the grooming salon.

Trey Gerrald: 00:26:14

Is that specific to PetSmart

Chelsey Donn: 00:26:17

No 'I feel like there's like other places that call it that.

Chelsey Donn: 00:26:19

Cuz that's the idea.

Chelsey Donn: 00:26:20

Is that like, oh, I'm gonna drop my dog at the salon for the day, you know?

Trey Gerrald: 00:26:24

Okay, so then 'I also want to talk about the pettiness within the culture because,

Chelsey Donn: 00:26:33

Sure, sure, sure.

Trey Gerrald: 00:26:35

because 'I recognize even like at any of the jobs that I've had, if

Trey Gerrald: 00:26:47

Spread faster than you want it to.

Trey Gerrald: 00:26:51

So clearly A' former employee had A' little more trust to like whoever they were sharing that with.

Trey Gerrald: 00:26:58

But then for it to get to management and then management like turns you in and like

Chelsey Donn: 00:27:06

with the possible new employer.

Chelsey Donn: 00:27:08

Yeah, yeah, yeah, yeah.

Trey Gerrald: 00:27:09

'I mean that is so crazy.

Trey Gerrald: 00:27:12

That's so

Chelsey Donn: 00:27:13

Yeah, that's just

Trey Gerrald: 00:27:14

'I mean that if that is true, if we're, if we're taking that as

Chelsey Donn: 00:27:18

yeah.

Chelsey Donn: 00:27:19

Yeah.

Trey Gerrald: 00:27:19

that really underlines and defines the hostile environment to A' T, because if

Trey Gerrald: 00:27:36

Like that just sounds like A'

Chelsey Donn: 00:27:38

Right and 'I think that's what it is.

Chelsey Donn: 00:27:41

You know, regardless of how much is based off of, you know, former employee's own

Chelsey Donn: 00:27:49

But if we're to take them at their word, obviously they do believe that this was A' nightmare.

Chelsey Donn: 00:27:54

This was their nightmare

Trey Gerrald: 00:27:55

And they also say that they were outside of the 10 mile radius,

Chelsey Donn: 00:28:02

exactly.

Chelsey Donn: 00:28:03

'I mean it's pretty bad.

Chelsey Donn: 00:28:05

Like hon, like here, let's put it, let's discuss it this way since it's A' new format of A' review.

Chelsey Donn: 00:28:11

If you were considering, let's just like pretend that you were considering being A'.

Chelsey Donn: 00:28:15

Is there another word you'd rather me use besides groomer

Trey Gerrald: 00:28:18

You can say dog groomer,

Chelsey Donn: 00:28:20

A' dog stylist.

Chelsey Donn: 00:28:21

Okay, so if you were gonna apply to be A' dog stylist, okay.

Chelsey Donn: 00:28:25

And you read this review under the Indeed, would you apply for the job?

Chelsey Donn: 00:28:30

Say you're in Michigan, would you apply for the job?

Trey Gerrald: 00:28:33

Honestly, 'I would, because 'I tend to feel like when it comes to my

Trey Gerrald: 00:28:45

'I have felt that in my experience and and 'I know that my work ethic is not everyone's work ethic.

Trey Gerrald: 00:28:51

So 'I would still apply.

Trey Gerrald: 00:28:53

Like 'I.

Trey Gerrald: 00:28:53

Don't think 'I would use this to rule out.

Chelsey Donn: 00:28:55

this wouldn't be A' deal breaker for the application.

Chelsey Donn: 00:28:58

Would it like bring you some questions that you might wanna ask in your interview?

Trey Gerrald: 00:29:02

It would definitely make me sleuth, which 'I have done for any job I've ever taken.

Chelsey Donn: 00:29:08

Okay.

Chelsey Donn: 00:29:08

It would initiate sleuthing.

Trey Gerrald: 00:29:10

I'll go in Cognito multiple times to see like, does it

Trey Gerrald: 00:29:16

Does it look like they're overwhelmed?

Trey Gerrald: 00:29:18

Does it look like you see people like on their phones, like leaning

Chelsey Donn: 00:29:24

What are the vibes?

Chelsey Donn: 00:29:26

Do 'I have A'?

Chelsey Donn: 00:29:26

Friend of A'.

Chelsey Donn: 00:29:27

Friend of A' friend

Trey Gerrald: 00:29:28

Yeah, but if 'I was not in Michigan,

Chelsey Donn: 00:29:31

Right.

Trey Gerrald: 00:29:31

'I would literally not.

Trey Gerrald: 00:29:32

Yeah, 'I would totally disregard this cuz 'I do think it's very specific to the region.

Chelsey Donn: 00:29:37

Interesting.

Chelsey Donn: 00:29:38

Okay.

Chelsey Donn: 00:29:39

'I.

Chelsey Donn: 00:29:39

'I feel like this would be pretty strong for me.

Chelsey Donn: 00:29:42

'I don't.

Chelsey Donn: 00:29:42

If 'I was in Michigan and 'I knew 'I was gonna be maybe working with these people,

Chelsey Donn: 00:29:49

'I.

Chelsey Donn: 00:29:50

Think if 'I decided that 'I still wanted to be A' dog stylist to the stars of

Chelsey Donn: 00:29:56

'I think 'I would maybe ask some questions in the interview, like what's the environment like?

Chelsey Donn: 00:30:02

Is there A' Manager on the floor?

Chelsey Donn: 00:30:05

Blah, blah, blah comes up 'I.

Chelsey Donn: 00:30:06

Don't know.

Chelsey Donn: 00:30:06

Maybe 'I would ask those kind of questions.

Chelsey Donn: 00:30:08

So it, it's impactful for me.

Chelsey Donn: 00:30:10

And then generally 'I agree with you.

Chelsey Donn: 00:30:12

'I think that like even generally speaking, it would encourage me to sleuth, right?

Chelsey Donn: 00:30:18

Like even if 'I wasn't in Michigan, 'I, think maybe 'I would still be like, oh, let me see

Chelsey Donn: 00:30:24

'I would probably go to the Yelp of my store.

Chelsey Donn: 00:30:26

Like those kind of things just to do like A'.

Chelsey Donn: 00:30:29

Little bit more research for sure.

Trey Gerrald: 00:30:31

But 'I do think that the whole eight years 'I mean that is A'

Chelsey Donn: 00:30:37

Yeah,

Trey Gerrald: 00:30:39

And to know that it ended the way that it did if like in this narrative

Trey Gerrald: 00:30:53

It does sound justified.

Chelsey Donn: 00:30:55

'I, just feel like it sounds genuine.

Chelsey Donn: 00:30:57

Like 'I really believe that former employee is like really just letting their heart out

Chelsey Donn: 00:31:07

And 'I like have to share my experience with other people.

Chelsey Donn: 00:31:11

Just 'I if it does resonate with anyone or anyone does see red flags that she'll have worn them.

Chelsey Donn: 00:31:17

You know?

Chelsey Donn: 00:31:17

Or if you're like thinking about going out on your own or something and you wanna start there

Trey Gerrald: 00:31:25

Right?

Trey Gerrald: 00:31:26

And like 'I do see PetSmart as like A' retail store.

Chelsey Donn: 00:31:30

right.

Trey Gerrald: 00:31:31

So 'I really, and the only retail I've ever done was Joanne's, but 'I

Trey Gerrald: 00:31:43

And even at Joanne,

Chelsey Donn: 00:31:45

why she was like, even though my manager insisted that 'I take

Trey Gerrald: 00:31:49

no time.

Chelsey Donn: 00:31:50

Right,

Trey Gerrald: 00:31:51

Like 'I experienced that too because it's like, it's an impossible thing

Trey Gerrald: 00:31:58

But 'I also know that with retail, it's like sometimes management is just like someone has

Trey Gerrald: 00:32:11

So that is another reason why I'm, I'm hearing in this review, like it just sounds so site specific.

Chelsey Donn: 00:32:18

Yeah, 'I.

Chelsey Donn: 00:32:19

Think that that's fair.

Trey Gerrald: 00:32:20

but this whole question about this HR conversation, like

Trey Gerrald: 00:32:26

Call to have A' meeting.

Trey Gerrald: 00:32:28

They just like terminated like that seems like it's all hearsay.

Chelsey Donn: 00:32:32

But like did they terminate?

Chelsey Donn: 00:32:33

That's why 'I got A' little confused in the review because

Trey Gerrald: 00:32:36

okay?

Trey Gerrald: 00:32:36

Me too.

Chelsey Donn: 00:32:37

cuz it was like, did they terminate you or did they like hear that you were leaving?

Chelsey Donn: 00:32:42

So then they like jumped the gun and terminated you.

Trey Gerrald: 00:32:46

Yeah, because the way former employee writes it in the narrative, they, they

Chelsey Donn: 00:32:58

It's like they went to hr, they told HR what the deal was and then HR like

Chelsey Donn: 00:33:08

And then so, so A' former employee decided they were no longer happy working in this environment.

Chelsey Donn: 00:33:13

So they tried to apply for A' new job.

Chelsey Donn: 00:33:15

And then they found like 'I, don't know.

Chelsey Donn: 00:33:17

There's A', there's A'.

Chelsey Donn: 00:33:17

It's A'.

Chelsey Donn: 00:33:18

Little messy.

Chelsey Donn: 00:33:19

It's A'.

Chelsey Donn: 00:33:20

Little messy.

Trey Gerrald: 00:33:21

Also this whole conversation around open availability is one of the biggest

Trey Gerrald: 00:33:29

Requires you to have open availability and that's so obnoxious cuz no one's

Chelsey Donn: 00:33:35

'I know, but 'I also think that that was sort of A' weird place to end.

Chelsey Donn: 00:33:39

Like 'I feel like we sort of reached A' natural conclusion before that

Chelsey Donn: 00:33:45

'I almost wish that they would've like if they wanted to include that point,

Trey Gerrald: 00:33:56

Yeah, but the current that runs through it, all that 'I

Chelsey Donn: 00:34:04

Right, right,

Trey Gerrald: 00:34:05

what I'm like hearing is like there's not enough time to take your breaks

Chelsey Donn: 00:34:12

More than 10 dogs in eight and A' half hours.

Trey Gerrald: 00:34:16

A' lot.

Trey Gerrald: 00:34:16

That's like

Chelsey Donn: 00:34:17

That's

Chelsey Donn: 00:34:17

' Trey Gerrald: I mean.

Chelsey Donn: 00:34:18

like, what is that 40 minutes A' dog?

Chelsey Donn: 00:34:20

If, if that,

Trey Gerrald: 00:34:21

'I mean That does sound crazy.

Chelsey Donn: 00:34:23

sounds wild.

Chelsey Donn: 00:34:26

Yeah.

Trey Gerrald: 00:34:26

And 'I love the term PO

Chelsey Donn: 00:34:29

A' progress report.

Chelsey Donn: 00:34:30

It does.

Chelsey Donn: 00:34:31

Those kind of things are universal.

Chelsey Donn: 00:34:33

Like I'm sure the progress report is something that everybody that works at PetSmart has to do.

Trey Gerrald: 00:34:40

Yeah.

Trey Gerrald: 00:34:41

But how detailed do you think this progress report is?

Trey Gerrald: 00:34:43

Like how much time

Chelsey Donn: 00:34:44

'I don't know, but it takes time to do.

Chelsey Donn: 00:34:46

It's like another task.

Chelsey Donn: 00:34:48

It's like A'.

Chelsey Donn: 00:34:49

It's like A'.

Chelsey Donn: 00:34:49

It's like an admin task in the middle of like you having to do supermarket sweep with the dogs.

Trey Gerrald: 00:34:55

That's what 'I was gonna say.

Trey Gerrald: 00:34:56

It definitely is like, it seems like it's A' left brain and probably the grooming is right brain.

Trey Gerrald: 00:35:02

Like it is sort of like annoying

Chelsey Donn: 00:35:04

right.

Chelsey Donn: 00:35:05

Exactly.

Chelsey Donn: 00:35:06

Yeah.

Chelsey Donn: 00:35:07

And then like I'm sure you also have to deal with like, let's say A' dog was really mad at, and

Chelsey Donn: 00:35:16

You know, like then you gotta deal with that.

Chelsey Donn: 00:35:19

There's gotta be so much stuff that these groomers have to deal.

Trey Gerrald: 00:35:22

And it is that situation where it's like you've made appointments for the day.

Trey Gerrald: 00:35:25

So it's like as soon as something goes wrong, then the entire rest of the day is backed up.

Trey Gerrald: 00:35:31

One last thing, 'I thought you were saying, Caroline, but 'I think

Chelsey Donn: 00:35:37

Caroline.

Trey Gerrald: 00:35:38

That's how you reach hr.

Trey Gerrald: 00:35:39

'I guess.

Chelsey Donn: 00:35:40

Yeah, so 'I guess it's like if 'I, I'm sure like when you're in your training

Chelsey Donn: 00:35:50

And one of our caring like facilitators will be there to help you or

Chelsey Donn: 00:35:56

So like maybe that's like the first line of defense is the care, Caroline.

Chelsey Donn: 00:36:00

And then from there, either they handle it or they're like, I'm gonna connect you with hr.

Chelsey Donn: 00:36:03

This is more of an HR.

Chelsey Donn: 00:36:05

'I

Trey Gerrald: 00:36:05

'I mean, maybe I'm just really like Pollyanna and ignorant, but

Chelsey Donn: 00:36:18

It seems like for whatever reason, and 'I mean, it could just be

Trey Gerrald: 00:36:30

Was there Humor, entertainment.

Chelsey Donn: 00:36:33

'I mean?

Chelsey Donn: 00:36:34

'I was entertained in the fact that 'I felt like there was A'.

Chelsey Donn: 00:36:36

Lot of heart in here.

Chelsey Donn: 00:36:38

'I.

Chelsey Donn: 00:36:38

'I wouldn't say humor necessarily.

Trey Gerrald: 00:36:40

Oh wait, one more thing about spelling, grammar are, so

Trey Gerrald: 00:36:45

Is there any cap, any capitalization?

Chelsey Donn: 00:36:48

See?

Chelsey Donn: 00:36:49

Not

Trey Gerrald: 00:36:49

is anything like screaming

Chelsey Donn: 00:36:51

The only thing that's ca No, it's not the only thing.

Chelsey Donn: 00:36:53

There's no screaming.

Chelsey Donn: 00:36:54

Actually, 'I don't, I'm trying to look.

Chelsey Donn: 00:36:56

'I don't think there's A', single exclamation point in this whole.

Trey Gerrald: 00:36:59

'I really like that.

Trey Gerrald: 00:37:00

Something's very classy about that.

Trey Gerrald: 00:37:02

And italics bold is so much more provocative than all caps.

Trey Gerrald: 00:37:08

You know what 'I

Chelsey Donn: 00:37:08

they do 'I, think like accomplishments was italicized.

Chelsey Donn: 00:37:11

'I don't, like, they sometimes just do like A', one off italic.

Chelsey Donn: 00:37:13

But I'm just realizing this.

Chelsey Donn: 00:37:14

Try not A' single exclamation point in the entire review.

Trey Gerrald: 00:37:20

That has an impact on me.

Chelsey Donn: 00:37:21

Yeah, me too.

Chelsey Donn: 00:37:22

All right, I'm glad.

Chelsey Donn: 00:37:22

Thank you for asking that.

Chelsey Donn: 00:37:23

That was A'.

Chelsey Donn: 00:37:24

We've never looked at that before.

Chelsey Donn: 00:37:26

'I think we should pay A'.

Chelsey Donn: 00:37:26

Little more attention to that in the future, but yeah.

Chelsey Donn: 00:37:28

Good on the punctuation.

Chelsey Donn: 00:37:31

Former employee.

Chelsey Donn: 00:37:33

All right.

Chelsey Donn: 00:37:33

Should we crown?

Trey Gerrald: 00:37:34

'I.

Trey Gerrald: 00:37:35

Think 'I can crown.

Chelsey Donn: 00:37:36

Okay.

Trey Gerrald: 00:37:37

Yeah, let's do it.

Trey Gerrald: 00:37:37

So ChelseyBD and 'I each have our own set of zero to five crown cards.

Trey Gerrald: 00:37:41

In an effort to be fair and not influence one another, we will both

VOICEOVER: 00:37:48

The Queens are Tabulating.

Chelsey Donn: 00:37:57

Okay, interesting.

Chelsey Donn: 00:37:58

I'm holding up four crowns, Trey's holding up four and A' half crowns.

Chelsey Donn: 00:38:01

This is super 'I.

Chelsey Donn: 00:38:03

Interesting to me cuz 'I feel like all of the points that kind of got knocked

Chelsey Donn: 00:38:08

So I'm sort of surprised that you ended up higher than 'I did, but let's talk about it.

Chelsey Donn: 00:38:12

Why four and A' half crowns,

Trey Gerrald: 00:38:14

Well, 'I had four, and then 'I bumped it up to four and A'

Trey Gerrald: 00:38:21

'I think it might be A' little site specific.

Trey Gerrald: 00:38:24

But that being said, 'I think that any culture that is cultivated could

Chelsey Donn: 00:38:33

Yeah.

Chelsey Donn: 00:38:33

Starts at the Yeah.

Chelsey Donn: 00:38:34

Top.

Trey Gerrald: 00:38:35

But 'I also recognize that, you know, this is A' nationwide company.

Trey Gerrald: 00:38:40

That has tons of locations and tons of personalities.

Trey Gerrald: 00:38:44

So 'I, just 'I, 'I, 'I, 'I, 'I.

Trey Gerrald: 00:38:48

Just don't venture to think that it's going to be typical that the culture will be

Trey Gerrald: 00:38:59

But do 'I think it could be common?

Trey Gerrald: 00:39:00

Perhaps, but 'I think that's probably, it's just an interesting amalgamation of like A' retail.

Trey Gerrald: 00:39:08

That hosts A' Specialty Skill or like A' Craft, you have to be trained and like

Trey Gerrald: 00:39:20

So that is sort of like the glaring, like 'I, don't know what the ultimate

Trey Gerrald: 00:39:30

It's only A' negative half ground for me because 'I do think it's not A' laughing matter.

Trey Gerrald: 00:39:36

'I was entertained.

Trey Gerrald: 00:39:37

'I think like the punctuation is like beautiful.

Trey Gerrald: 00:39:40

It's to the point, 'I feel that former employee is grounded.

Trey Gerrald: 00:39:45

They're not being ruthless and outrageous.

Trey Gerrald: 00:39:48

They're pleading their case in A' way.

Trey Gerrald: 00:39:50

That feels truthful and the impact is like 'I think it's pretty valuable.

Trey Gerrald: 00:39:56

And it's pretty unique.

Trey Gerrald: 00:39:57

'I mean if you wanna know what it's like, read former employee reviews, you know what 'I mean?

Trey Gerrald: 00:40:02

And, and, and the fact that this person worked there for eight years, that is such A'

Chelsey Donn: 00:40:12

Positive.

Trey Gerrald: 00:40:12

So much positive.

Trey Gerrald: 00:40:14

So, um, that's why 'I said four and A' half.

Trey Gerrald: 00:40:17

Like, it's so almost A', Review, Queen,

Chelsey Donn: 00:40:19

Yeah.

Trey Gerrald: 00:40:20

But like 'I could even say if this is indeed, like maybe it is A', Review,

Chelsey Donn: 00:40:30

In A' way that feels honest.

Trey Gerrald: 00:40:31

but to declare that this is what it is to work for this company, 'I, I'm not sure.

Trey Gerrald: 00:40:36

So that's why 'I took half crown off.

Trey Gerrald: 00:40:37

Why did you say four?

Chelsey Donn: 00:40:39

Well, 'I, Trey, 'I really agree with everything that you just said, so I'm not

Chelsey Donn: 00:40:46

Um, 'I did take the one crown off because 'I thought you made A'.

Chelsey Donn: 00:40:49

Good point that maybe when 'I was sort of interviewing you, maybe this wouldn't

Chelsey Donn: 00:40:59

Former employee 'I think they're super classy.

Chelsey Donn: 00:41:02

Classy choice with A' punctuation.

Chelsey Donn: 00:41:04

Love the, like it really stands out, like even aesthetically, that one sentence that's bolded

Chelsey Donn: 00:41:12

Like, it just feels like it was, it's A' classy way of throwing out A' clear

Chelsey Donn: 00:41:21

And 'I, you know, 'I 'I hear A' former employee and 'I 'I hope that they're now

Chelsey Donn: 00:41:28

And for that reason, for Crown.

Chelsey Donn: 00:41:31

Very, very high score for A' brand new platform.

Chelsey Donn: 00:41:35

Yeah,

Trey Gerrald: 00:41:36

Good job.

Trey Gerrald: 00:41:36

That was so fun.

Trey Gerrald: 00:41:37

Pet smart.

Chelsey Donn: 00:41:39

Pet's Smart.

Chelsey Donn: 00:41:41

Is it smart to work there?

Chelsey Donn: 00:41:42

'I?

Chelsey Donn: 00:41:42

Don't know.

Chelsey Donn: 00:41:43

I'm not, I'm not, you know, gonna shit on Pet Smart as A' whole, because 'I 'I

Chelsey Donn: 00:41:52

And this isn't about PetSmart.

Chelsey Donn: 00:41:54

This is about PetSmart room.

Trey Gerrald: 00:41:56

Correct

Chelsey Donn: 00:41:57

So 'I, just wanna state that for legal reasons.

Trey Gerrald: 00:42:00

What is the one 'I?

Trey Gerrald: 00:42:02

Think Pet 'I 'I can't distinguish.

Trey Gerrald: 00:42:05

Pet Smart versus

Chelsey Donn: 00:42:06

Petco 'I.

Chelsey Donn: 00:42:07

Know 'I always get them confused.

Chelsey Donn: 00:42:09

Myself,

Trey Gerrald: 00:42:09

they're both red and blue.

Chelsey Donn: 00:42:11

they, their 'I, their logos are like almost identical.

Chelsey Donn: 00:42:15

It's stupid.

Trey Gerrald: 00:42:16

Right.

Trey Gerrald: 00:42:17

But

Chelsey Donn: 00:42:18

Yeah.

Chelsey Donn: 00:42:18

But maybe intentional.

Trey Gerrald: 00:42:20

is the one 'I Go 'I.

Chelsey Donn: 00:42:22

'I.

Chelsey Donn: 00:42:22

Honestly don't know either.

Chelsey Donn: 00:42:23

'I 'I, 'I.

Chelsey Donn: 00:42:24

Never know.

Chelsey Donn: 00:42:25

Am 'I going to A' PetSmart or A' Pet Cow?

Chelsey Donn: 00:42:26

Could be either.

Chelsey Donn: 00:42:27

I'm not

Trey Gerrald: 00:42:27

But 'I do know that in Key West there's A' Pet Supermarket.

Chelsey Donn: 00:42:32

Oh, just food and

Trey Gerrald: 00:42:34

No, no, no, no.

Trey Gerrald: 00:42:35

It's exactly the same store concept,

Chelsey Donn: 00:42:37

okay.

Trey Gerrald: 00:42:38

but their branding is like yellow and it feels very much like A' Dollar General.

Chelsey Donn: 00:42:43

Oh, interesting.

Trey Gerrald: 00:42:45

Yeah, yeah,

Chelsey Donn: 00:42:47

there's gotta be some sort of psychology with the colors that

Trey Gerrald: 00:42:52

right.

Trey Gerrald: 00:42:52

Like fast food

Chelsey Donn: 00:42:53

Yeah,

Trey Gerrald: 00:42:54

psychology.

Trey Gerrald: 00:42:55

Yeah.

Trey Gerrald: 00:42:55

Anyway, really fun,

Chelsey Donn: 00:42:57

Yeah.

Trey Gerrald: 00:42:57

Good job, ChelseyBD.

Chelsey Donn: 00:42:58

Thank you.

Chelsey Donn: 00:42:58

That was fun.

Chelsey Donn: 00:42:59

'I always liked going down new roads with you Trey.

Chelsey Donn: 00:43:02

So thanks for indulging in that and 'I.

Chelsey Donn: 00:43:04

Hope you guys enjoyed it as listeners, something A' little different.

Trey Gerrald: 00:43:09

well, beep, beep, hop on in

Chelsey Donn: 00:43:11

Yes, exactly.

Chelsey Donn: 00:43:13

Different road.

Chelsey Donn: 00:43:14

Let's go down it together or we just did.

Chelsey Donn: 00:43:17

Awesome.

Chelsey Donn: 00:43:17

Cool.

Chelsey Donn: 00:43:18

I'm fine.

Chelsey Donn: 00:43:19

Okay.

Chelsey Donn: 00:43:19

Trey, we did it.

Chelsey Donn: 00:43:21

We reached the most regal portion of our show.

Chelsey Donn: 00:43:25

Who are you inducting this week?

Chelsey Donn: 00:43:26

Trey for?

VOICEOVER: 00:43:29

My Royal line.

Trey Gerrald: 00:43:30

Well, 'I am so thrilled that you asked, because 'I would love

Trey Gerrald: 00:43:39

'I purchased on Amazon back in July of 2022.

Trey Gerrald: 00:43:44

When 'I got my new car, and this is A' product that is A' super callous.

Trey Gerrald: 00:43:49

I'm gonna read it to you.

Trey Gerrald: 00:43:50

It's called cup holder tray for car cup holder expander for car drink holders,

Trey Gerrald: 00:44:02

Now jeans 30 slash 32 slash 38 slash 48 ounce Camelback 32 slash 40 ounce detachable tray

VOICEOVER: 00:44:11

'I, it's super coloristic.

Trey Gerrald: 00:44:16

'I don't think that we've ever had A' SPAC as My Royal Highness.

Chelsey Donn: 00:44:20

but this was certainly A' Super Cali for the super callus.

Trey Gerrald: 00:44:23

So, okay, so basically what this is it, it twists into like A' car cup holder and then

Trey Gerrald: 00:44:34

So you could technically fit like your giant.

Chelsey Donn: 00:44:37

A' cup holder like restricts you to only having like A' Grande from Starbucks,

Trey Gerrald: 00:44:44

Right.

Trey Gerrald: 00:44:45

This will hold A'

Chelsey Donn: 00:44:45

you could have A' trta.

Trey Gerrald: 00:44:47

And the reason 'I wanted this to begin with was 'I

Trey Gerrald: 00:44:54

So 'I could put A' coffee mug in my cup holder.

Chelsey Donn: 00:44:57

You feel like you could mug it while driving.

Trey Gerrald: 00:45:00

Oh, 'I do every day in my life because of this product.

Chelsey Donn: 00:45:03

Oh,

Trey Gerrald: 00:45:04

But what's.

Chelsey Donn: 00:45:05

that's so funny.

Chelsey Donn: 00:45:06

Okay, go ahead.

Trey Gerrald: 00:45:07

Well, remember how we talked about spills when you're rushing

Chelsey Donn: 00:45:14

Oh, that's why 'I was thinking it was in the house still.

Chelsey Donn: 00:45:18

Like you, you're 'I.

Chelsey Donn: 00:45:19

That is, that is like some sort of 'I don't know next level skill to be able to balance.

Chelsey Donn: 00:45:24

A' mug in A' car.

Trey Gerrald: 00:45:25

Well, 'I always put A' Ice Cube in it, so I'm not gonna get burned.

Trey Gerrald: 00:45:28

But yes, even David and 'I have had conversations where he's driving and we're in his car.

Trey Gerrald: 00:45:33

He doesn't like me to have A' cup of coffee.

Chelsey Donn: 00:45:36

'I know cuz every other human would put it in like A', you

Trey Gerrald: 00:45:42

Yeah, 'I know, but 'I 'I don't like that.

Trey Gerrald: 00:45:44

It then it's too hot cuz it never cools down and then it burns you.

Chelsey Donn: 00:45:48

Oh, interesting.

Chelsey Donn: 00:45:49

Okay.

Trey Gerrald: 00:45:50

Like 'I need it to be open.

Trey Gerrald: 00:45:51

But 'I do have A' travel mug from Starbucks that has like A' little twisty lid.

Trey Gerrald: 00:45:56

So it feel it is A' mug.

Trey Gerrald: 00:45:58

You don't need the lid.

Trey Gerrald: 00:45:59

But anyway, so, okay, so 'I bought this because 'I wanted to have the little slit so that the mug

Trey Gerrald: 00:46:08

But this actually has A' little twist.

Trey Gerrald: 00:46:11

Tray on top.

Trey Gerrald: 00:46:12

So when 'I treat myself to killing my body with fast food, 'I have A'.

Trey Gerrald: 00:46:18

Nice little place to put my burger and fries or 'I can place my phone on the

Chelsey Donn: 00:46:25

It's like A', little like D A', little desk.

Chelsey Donn: 00:46:27

A'.

Chelsey Donn: 00:46:27

Little mini

Trey Gerrald: 00:46:27

A'

Chelsey Donn: 00:46:28

your car.

Trey Gerrald: 00:46:29

That's right.

Trey Gerrald: 00:46:29

It's like, what were those, do you remember in the nineties we had those little like study?

Chelsey Donn: 00:46:35

Oh, lap desks,

Trey Gerrald: 00:46:37

It's like A' lap desk.

Trey Gerrald: 00:46:38

Now the only sort of thing that isn't Royal Henessy is that you, it always

Trey Gerrald: 00:46:47

So anytime David is with me, 'I have to sort of disassemble it, which is unfortunate.

Trey Gerrald: 00:46:51

But we're gonna ignore that cuz this is My, Royal Highness.

Trey Gerrald: 00:46:53

So,

Chelsey Donn: 00:46:54

Right.

Trey Gerrald: 00:46:55

'I am inducting this, not necessarily this brand, but just this invention

Trey Gerrald: 00:47:11

Um, so 'I can always throw like my straw wrappers or my like napkins and stuff.

Trey Gerrald: 00:47:17

So 'I don't have

Chelsey Donn: 00:47:17

'I love this like car organization moment for you.

Trey Gerrald: 00:47:21

The stuff gets me so excited.

Trey Gerrald: 00:47:22

So today, 'I am inducting these gorgeous car cup expansions so that

Trey Gerrald: 00:47:30

It's also like, it doesn't have to be coffee.

Trey Gerrald: 00:47:32

It can be these now jean bottles that are like giant, you know, like they're

Trey Gerrald: 00:47:41

So 'I really encourage anyone who travels A' lot in their car.

Trey Gerrald: 00:47:46

And likes to like, you know, hydrate or if you

Chelsey Donn: 00:47:49

Or once the big gulp from 7-Eleven

Trey Gerrald: 00:47:52

gulp for that Slurpee, then go and, and treat yourself.

Trey Gerrald: 00:47:56

It's 2399 on Amazon and 'I love it.

Trey Gerrald: 00:47:59

'I mean 'I, literally, like I'll never not be able to have it again in my life.

Trey Gerrald: 00:48:03

So

Trey Gerrald: 00:48:03

for that reason, yes, I'm inducting you cup holder, traer car, cup holder,

Chelsey Donn: 00:48:13

Very nice.

Trey Gerrald: 00:48:17

Do you just fit everything in your car cup thing you like are fine?

Chelsey Donn: 00:48:21

Yeah.

Chelsey Donn: 00:48:22

Um, well, you know, my car sort, it has like A' built-in one of those mini desks, like 'I

Chelsey Donn: 00:48:32

And no, 'I don't really 'I mean 'I use my cup holders A' lot.

Chelsey Donn: 00:48:35

But 'I guess most of the things that 'I use are the proper size.

Chelsey Donn: 00:48:38

But it is making me think maybe 'I should invest in this.

Trey Gerrald: 00:48:43

Do you have beverages in your car

Chelsey Donn: 00:48:45

Yeah, 'I.

Chelsey Donn: 00:48:46

'I.

Chelsey Donn: 00:48:46

'I mean like I'll have A' Vitamin Water zero or something like this that

Trey Gerrald: 00:48:49

and those will fit.

Chelsey Donn: 00:48:50

Yeah.

Chelsey Donn: 00:48:52

Or my other Review That Review White water bottle

Trey Gerrald: 00:48:55

'I was gonna say, all of our water bottles are this little slim profile.

Chelsey Donn: 00:49:00

So they fit

Trey Gerrald: 00:49:01

Right,

Chelsey Donn: 00:49:02

for me.

Chelsey Donn: 00:49:02

So like 'I don't know 'I mean, but there was A' time when 'I was

Chelsey Donn: 00:49:07

But 'I don't think that would fit.

Trey Gerrald: 00:49:08

right.

Chelsey Donn: 00:49:09

Anyway, it's A' good induction.

Chelsey Donn: 00:49:10

It's something I'm gonna consider purchasing myself.

Trey Gerrald: 00:49:13

I'm obsessed with it and it's so cheap and it like has A' huge impact.

Trey Gerrald: 00:49:17

So those are the best.

Chelsey Donn: 00:49:18

Love it.

Chelsey Donn: 00:49:19

All right.

Chelsey Donn: 00:49:19

Well, we did A', Queen,

Trey Gerrald: 00:49:21

That's it.

Trey Gerrald: 00:49:21

That was another round on the Argue.

Trey Gerrald: 00:49:24

A' drama filled hostile environment, HR grooming salon,

Chelsey Donn: 00:49:29

Queen.

Trey Gerrald: 00:49:31

pores, report writer, Ferris Wheel of Love and Life.

Chelsey Donn: 00:49:35

Super Cala.

Chelsey Donn: 00:49:36

Okay.

Chelsey Donn: 00:49:37

Thank you for joining us.

Trey Gerrald: 00:49:40

'I.

Trey Gerrald: 00:49:40

Think my Manhattan is kicking

Chelsey Donn: 00:49:42

Oh.

Chelsey Donn: 00:49:42

Oh, that's right.

Chelsey Donn: 00:49:43

Thank you for joining us today.

Chelsey Donn: 00:49:45

If you like what you heard, please tell A' friend.

Trey Gerrald: 00:49:48

If you did not like what you heard, please tell an enemy or two.

Chelsey Donn: 00:49:52

To support the production of our show, visit Review That Review

Chelsey Donn: 00:49:57

$1 tip is much appreciated.

Trey Gerrald: 00:50:00

Join our mailing list at Review That Review dot com to stay up to

Chelsey Donn: 00:50:05

And hit up our voice mailbox 1 8 50 review zero.

Chelsey Donn: 00:50:09

But seriously, you guys, if you have like any tips for how to get A' Dog to stop barking,

Chelsey Donn: 00:50:17

You can also follow us on all the socials at the Review Queen.

Chelsey Donn: 00:50:21

'I am at ChelseyBD.

Trey Gerrald: 00:50:23

And 'I am at Trey Gerrald.

Trey Gerrald: 00:50:26

On this week's after show companion podcast, ChelseyBD and 'I are rating and

Chelsey Donn: 00:50:45

Okay.

Trey Gerrald: 00:50:48

So to find out what made ChelseyBD.

Chelsey Donn: 00:50:51

Oh my God, son, 'I.

Chelsey Donn: 00:50:52

Love it.

Chelsey Donn: 00:50:53

And to find out what made Trey say.

Trey Gerrald: 00:50:57

But remember when she was like smoking from the bong and she dropped

Chelsey Donn: 00:51:04

Then join our Patreon page at Review That Review dot com slash Patreon to hear our

Trey Gerrald: 00:51:16

and remember,

Chelsey Donn: 00:51:17

Ignore the haters.

Chelsey Donn: 00:51:19

You're A' Queen.

Trey Gerrald: 00:51:20

Jen, non specific Queen.

Chelsey Donn: 00:51:23

That's

Trey Gerrald: 00:51:24

Bye-bye.

Trey Gerrald: 00:51:25

Earth, earth.

Chelsey Donn: 00:51:27

Oh.

VOICEOVER: 00:51:29

Review That.

VOICEOVER: 00:51:30

Review is an independent podcast.

VOICEOVER: 00:51:31

Certain names have been redacted or changed to protect the Guilty executive

VOICEOVER: 00:51:39

Our cover art was designed by LogoVora Vora, and our theme song was written by

Trey Gerrald: 00:51:46

Also, 'I meant to talk about this, but I'm gonna talk about it

Trey Gerrald: 00:51:52

What 'I think these hives are on my body that 'I think are from thick.

Chelsey Donn: 00:51:58

Oh no.

Chelsey Donn: 00:51:59

Stop.

Chelsey Donn: 00:52:01

Oh my God.

Chelsey Donn: 00:52:01

We have to write A' review now.

Chelsey Donn: 00:52:04

I'm sorry, Trey.

Chelsey Donn: 00:52:06

Happy birthday.

Trey Gerrald: 00:52:08

Happy belated birthday

Chelsey Donn: 00:52:10

Happy birthday, A'.

Chelsey Donn: 00:52:11

Little late.