Episode 53: Sears

VOICEOVER: 00:00:01

[Theme Song]

Chelsey Donn: 00:00:30

Hi,

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hello there.

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And hello listeners.

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Welcome to Review That Review the podcast dedicated to reviewing...

Chelsey Donn: 00:00:40

Reviews!

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We're just like Siskel and Ebert only instead of reviewing cinematic masterpieces, we

Trey Gerrald: 00:00:52

that is Chelsey Donn,

Chelsey Donn: 00:00:54

And that's Trey Gerrald.

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and together we are

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The Review Queens!

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For access to additional reviews and tidbits on our weekly members

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Visit our Patreon at Patreon.com slash Review That Review.

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Chelsey Goose.

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How are you?

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That was a

Chelsey Donn: 00:01:23

Why aren't we a chick?

Chelsey Donn: 00:01:24

You're just a chicken just

Trey Gerrald: 00:01:25

What's the difference between a chicken and a goose?.

Chelsey Donn: 00:01:28

I chickens, female.

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don't know.

Chelsey Donn: 00:01:30

I don't know.

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I was just going to say, I feel like tidbits is the perfect word to

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So many tidbits over there.

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just switched up scrap.

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So I thank you.

Chelsey Donn: 00:01:41

Of course.

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And my week's going well.

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just been writing up a storm.

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I'm like a writing machine.

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you really are.

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I'm sort of up against the deadline.

Chelsey Donn: 00:01:50

So right, Ray, I feel like Alexander Hamilton, you know like writing

Trey Gerrald: 00:01:55

Wait, did you just say Alexandra?

Chelsey Donn: 00:01:57

Alexander, Alexander Hamilton.

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I thought you said I'm like Alexandra Hamilton.

Chelsey Donn: 00:02:03

Oh, I could feel, yes.

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I'm like Alexander.

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That's what I meant to say.

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Alexandra Hamilton.

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And it's like, I'm calm.

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I'm like between Alexander Hamilton and like the tick tick boom guy, but

Chelsey Donn: 00:02:17

But I do feel like I'm running out of

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John.

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A'.

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Jonathan Larson,

Chelsey Donn: 00:02:22

Um, yes.

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Alexandra Jonathan.

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That's interesting anyway, well,

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was your week?

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uh, my week, you know, okay, so here we go.

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So my week?

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you know, if you recall from last week, I was talking about how my

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If you are a member.

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Yes, If you're a member of the Patreon, you will see the slow progression

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And by the time we got to the after-show.

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The video footage of me is actually kind of scary so much so that at the

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And I followed her advice.

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I did die.

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I died last week.

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Uh, literally dead I'm I've come back to live, call me Trey Christ.

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And here I am, but I wasn't sure what was going on with me.

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And that's going to sort of lead into my complaint because my week was insane.

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I was literally in bed.

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All week, I have a day job that I've had, I had to like call out of.

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And it's like, it's the first time I needed a doctor's note because I had to have that

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Crazy.

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It was very intense, but I will happily share that my rapid NPCR

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negative.

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So I have no idea what was wrong with me.

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I'm feeling better today.

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My third still kind of hurts when I swallow, but very minimally.

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And I'm not on any Tylenol right now.

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So things are looking at.

Chelsey Donn: 00:04:03

we should not have Tylenol in the wings, just in case, you know, I don't

Chelsey Donn: 00:04:13

And so Trey sick, it was a sight, it was a sight to see, and I was very concerned and I did think

Trey Gerrald: 00:04:23

Yeah.

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I was asleep within 10 minutes like ending last week.

Chelsey Donn: 00:04:27

Oh, my goodness.

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I'm so glad that you're feeling

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Thank you.

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Do you want a lodge into your complaint right away since we're

Trey Gerrald: 00:04:36

Yeah, let's just go ahead and take this opportunity.

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I really need to

VOICEOVER: 00:04:40

Lodge A Complaint.

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against doctor's notes.

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Can I tell you.

Chelsey Donn: 00:04:44

Yes.

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Okay.

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I feel like when you're like a student, you need a doctor's note.

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Like I remember, you know.

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feigning having, um, asthma so that I could get a doctor's note.

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So I didn't have to participate in PE and elementary school.

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And my mom was on.

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Yeah.

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I didn't, I had never had asthma, but my mom was totally on board to like go along with the rules.

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I don't know if she knew if it was a ruse or not, but that way I didn't have to do

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Playing basketball or trying to play basketball.

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Anyway, I don't, I'm not familiar with doctor's notes.

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I haven't used them in many years, but I needed one for my employer.

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And so the whole time I was sick, I kept thinking I had to get out of bed and go to the doctor.

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I have to go to the doctor and the thing now, like once you reach a certain age

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Weeks sometimes months in advance.

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So my primary care physician who's like a legitimate doctor was like,

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You could try calling in the morning, but I'm like, I need this doctor's

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So then I had to go to like an urgent care and I, which is fine, but then it's like, but I

Trey Gerrald: 00:05:56

Am I going to get COVID over here trying to figure out if I have strap you

Chelsey Donn: 00:06:00

Oh, that's scary.

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Yes.

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I was so scared to ask for the doctor's note.

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Cause I thought it's just like what it feels like to do a drug deal.

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Like, am I asking for this?

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Because

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Your version of

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something that's yeah.

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Well I was like, are they going to think that I'm like faking, trying to

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Like all this weird self talks are going on.

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And then when I, they were like, oh yeah, yeah, like we can get you One,

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It was like literally a printed form with like five boxes and they just checked a box.

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And like the signature is literally.

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One, like wave form of a wiggle.

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Like it's no one's

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right?

Chelsey Donn: 00:06:34

Well, they always

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yeah.

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And it's like, the date was written so sloppily and it was just like, this patient

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Like, I was like, this is like, this doesn't even, but it's all about

Chelsey Donn: 00:06:52

Yes, there's a lot of red tape, but I'm wondering, so when you called your first

Trey Gerrald: 00:07:04

No, I didn't even

Chelsey Donn: 00:07:05

You probably should have said

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Ooh, good tip.

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' Chelsey Donn: cause especially now in like

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If we were already feeling sick or we might not want to be the exposed Z.

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I can't imagine that they couldn't have done like a tele visit with

Trey Gerrald: 00:07:24

Just to get you a note.

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Well, I did not even think about that.

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Also.

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My doctor I've talked about this before is so old school.

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I don't know if they do telemedicine,

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but I should

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God forbid, this should never happen again, but if it does, I would say tell

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Come in for 15 minutes here.

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So I can take a look at you or like, I'll do a tele visit and I'll, you

Trey Gerrald: 00:07:54

Oh, I so appreciate that.

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Great.

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I'm glad I lodged this complaint cause that's really

Chelsey Donn: 00:07:58

there you go.

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anyway.

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So that's my complaint.

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Chelsey goose.

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hear you.

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What's your complaint?

Chelsey Donn: 00:08:03

Mike and plain as much more, I guess like frivolous, but just zippers,

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And it can just ruin the whole experience.

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I have a purse that the back zipper, like the inside back's zipper, it's just, it

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I thought there's something wrong with the zipper.

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It's always getting off the track.

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Not enough.

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Thank goodness.

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That the zipper piece has fallen off just enough that it's doing that

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So don't like, I'm trying to figure out, does this zipper go left to right?

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Or does it go right to left and which way should I be pushing the zipper to try to fix the issue?

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It's stressful, Trey.

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It was a nice bag.

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I'm upset about it.

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And I just think what's happening with the zippers.

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Do you have problems

Trey Gerrald: 00:09:01

kind of mad that you just said zippers, because it's such a good complaint.

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Like, I wish that I had set up before you.

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That really is one of those things that just, you just, you know, you're living your day.

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And then all of a sudden you were like a little brisk.

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And so you want to like zip up your hoodie and it's like the zipper

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in it.

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God forbid it falls off.

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I was going to say, God forbid something about Mary.

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Do you remember what happens in

Chelsey Donn: 00:09:27

Oh, yeah, I think about it every time my zipper is at Braven though.

Chelsey Donn: 00:09:31

There's nothing down there, but I still think about that cause I'm like, Ooh.

Trey Gerrald: 00:09:36

Yes.

Trey Gerrald: 00:09:37

I mean, zippers are crazy and we rely on them for very important things.

Trey Gerrald: 00:09:41

So when there's a hitch in the plan, it just becomes done at that point

Chelsey Donn: 00:09:47

Yeah.

Chelsey Donn: 00:09:47

We cannot afford hitches.

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With zippers,

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hitches

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no hitches was as batch as

Trey Gerrald: 00:09:54

my gosh.

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But I love a zipper more than I love Velcro.

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So I'm trying to think, like, how do you retroactively fix the zipper besides.

Chelsey Donn: 00:10:01

The thing is that each one of them may feel like come with

Chelsey Donn: 00:10:07

Like the, my problem with Velcro gets very dirty.

Trey Gerrald: 00:10:12

true Ryan, there needs to be about cope rush

Chelsey Donn: 00:10:14

I hate when I have dirty Velcro.

Chelsey Donn: 00:10:16

Ugh, disgusting.

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also S

Chelsey Donn: 00:10:19

are pretty good.

Chelsey Donn: 00:10:21

fall off.

Chelsey Donn: 00:10:22

I do like a snap.

Trey Gerrald: 00:10:23

Yeah.

Trey Gerrald: 00:10:24

I like the sensation of a snap to also

Chelsey Donn: 00:10:26

Satisfying.

Trey Gerrald: 00:10:28

Zippers is very difficult.

Trey Gerrald: 00:10:29

That's a very advanced sewing skill.

Trey Gerrald: 00:10:31

I don't know if you know that.

Chelsey Donn: 00:10:32

Well, I was honestly, I was sort of hoping that you are going to come back at me with

Chelsey Donn: 00:10:44

And like, if you ever get in this situation, do this, but, okay.

Chelsey Donn: 00:10:47

So apparently Trey is very crafty.

Chelsey Donn: 00:10:50

You guys, if you don't know this already, he makes wigs and costumes

Trey Gerrald: 00:10:58

But that's all, that's all in the category of like dry.

Trey Gerrald: 00:11:02

Which I'm doing, not even as a real drag person, just it's usually Halloween so that

Chelsey Donn: 00:11:07

done like

Trey Gerrald: 00:11:08

that's all like duct tape in a dream.

Trey Gerrald: 00:11:10

It's like hot glue.

Trey Gerrald: 00:11:11

I only recently

Chelsey Donn: 00:11:13

but it looks so good.

Trey Gerrald: 00:11:15

don't have to like do a runway.

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I don't have to go out in public and it, so a lot of times.

Trey Gerrald: 00:11:19

All whatever the front facade is.

Trey Gerrald: 00:11:21

I have never had to deal with the zipper cause that's really, that is really

Chelsey Donn: 00:11:28

Please do learn so you can impart that wisdom.

Trey Gerrald: 00:11:31

You can give me all your socks to darn all to raise up.

Chelsey Donn: 00:11:35

Yes, please.

Chelsey Donn: 00:11:37

All right.

Chelsey Donn: 00:11:38

I love it.

Chelsey Donn: 00:11:39

Trey.

Chelsey Donn: 00:11:40

This is our 53rd episode, which means that I'm kind of calling this episode.

Chelsey Donn: 00:11:45

One of seasoned tale of Review That Review.

Trey Gerrald: 00:11:49

Here we are.

Trey Gerrald: 00:11:50

We are in a whole new year and we're excited to be taking on some of the feedback that We've

Trey Gerrald: 00:11:59

That.

Chelsey Donn: 00:12:01

We've heard your feedback, we're using it and we're going to

Trey Gerrald: 00:12:06

And if you want your second review as always, you can join our Patreon.

Trey Gerrald: 00:12:12

We every week record our main episode and then our after show companion podcast

Chelsey Donn: 00:12:20

yes.

Chelsey Donn: 00:12:21

So if you want it, it's out there.

Trey Gerrald: 00:12:23

All right, Chelsey.

Trey Gerrald: 00:12:23

So should we jump on it?

Chelsey Donn: 00:12:25

Let's do it

VOICEOVER: 00:12:28

Review That Review.

Chelsey Donn: 00:12:33

as you know, we are your trustee Review!

Chelsey Donn: 00:12:35

Queens.

Chelsey Donn: 00:12:36

We bring in reviews from the internet that we feel need to be inspected.

Trey Gerrald: 00:12:39

We read you the Review!

Trey Gerrald: 00:12:41

break it down and rate the impact of the review on a scale from zero to five crowns.

Trey Gerrald: 00:12:47

It's a very Regal process that.

VOICEOVER: 00:12:50

Assess That Kvetch.

Chelsey Donn: 00:12:52

And RQ T you are bringing in the Review!

Chelsey Donn: 00:12:55

for us this week.

Chelsey Donn: 00:12:56

What do you got?

Trey Gerrald: 00:12:57

This week, I have a one star review from trustpilot.com

Chelsey Donn: 00:13:11

Rose Marie, as sounds very familiar.

Trey Gerrald: 00:13:13

oh, really?

Chelsey Donn: 00:13:14

I don't know why.

Chelsey Donn: 00:13:15

Maybe it's just, maybe I've read too many reviews.

Chelsey Donn: 00:13:18

You guys

Trey Gerrald: 00:13:19

Maybe the name Rosemarie EVOX have certain feeling within you, which we will get into

Chelsey Donn: 00:13:27

Ooh.

Chelsey Donn: 00:13:27

Okay.

Chelsey Donn: 00:13:28

Can't wait.

Trey Gerrald: 00:13:28

that might be why.

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So this is Rosemarie asses, one star Trustpilot Review!

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for seekers and their subject is lies, corruption, and thievery.

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This was written April 23rd, 2020.

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I'm 89 years old female, and we'll be 90 May 11th.

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And I have exclusively only purchased from Sears in the past.

Trey Gerrald: 00:13:53

And so has most of my family.

Trey Gerrald: 00:13:55

I ordered a GE microwave with delivery and installation as I Can't install it

Trey Gerrald: 00:14:06

March 31st, 2022 and was told it would be delivered on April 22nd, 2022.

Trey Gerrald: 00:14:14

I knew it was a long time to wait.

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and Sears offered a small discount of about $30 for my patients.

Trey Gerrald: 00:14:21

The week before the delivery, I received an email from Sears that my product would be arriving in

Trey Gerrald: 00:14:30

Then the same email three days before.

Trey Gerrald: 00:14:34

But this one said you should receive a call from the installation company to

Trey Gerrald: 00:14:45

I never got a call.

Trey Gerrald: 00:14:46

So I reached out to Sears.

Trey Gerrald: 00:14:48

My 24 year old grandson was coming to stay with me in may, and I wanted to

Trey Gerrald: 00:14:54

When he arrived.

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Sears told me the installation company was coming and not to worry.

Trey Gerrald: 00:15:00

I asked for the installation company's phone number so I could call them in case I didn't

Trey Gerrald: 00:15:14

And was again, assured that they would be coming the 22nd of April.

Trey Gerrald: 00:15:18

I called TCI.

Trey Gerrald: 00:15:20

It went right to voicemail.

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I left a message and said, I was looking forward to their call to set up a time on the 22nd.

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This was a Wednesday about 2:00 PM.

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So when the call went right to voicemail, I was alarmed because someone should have picked up.

Trey Gerrald: 00:15:39

Maybe they had a late lunch.

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So I called again at 3:30 PM and the call went right to voicemail.

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I got concerned and called Sears and was told not to work.

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I asked what happens if TCI doesn't call me and Cirrus said, don't worry.

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They will.

Trey Gerrald: 00:16:01

Well now it's the day.

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of delivery and no call from TCI.

Trey Gerrald: 00:16:06

So I call Sears again.

Trey Gerrald: 00:16:08

They say, well, we've written TCI, three emails and called three X.

Trey Gerrald: 00:16:15

I asked what's the address of TCI and Sears didn't have an address for them.

Trey Gerrald: 00:16:21

I Googled TCI in long island.

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One company came up and they were a plumbing company and Bayville, New York.

Trey Gerrald: 00:16:30

I called them and they thought I was crazy because they didn't do Sears product installations.

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So I called Sears and they said, please give us 24 hours to investigate this.

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I was angry, but agreed to this.

Trey Gerrald: 00:16:48

24 hours later, I called Sears and they said the installation company, TCI

Trey Gerrald: 00:16:57

We will set you up with a new installation company, but they won't

Trey Gerrald: 00:17:04

And it will be about 72 hours till they call.

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And then you can set up a new installation date.

Trey Gerrald: 00:17:11

This is absurd.

Trey Gerrald: 00:17:12

How can Sears not vet the people they use and advance?

Trey Gerrald: 00:17:17

So I asked for a full refund and I have to wait seven to 10 business days to get my $506 refund.

Trey Gerrald: 00:17:25

I called best buy.

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When I got off the phone with the Sears BS, I ordered the same exact

Trey Gerrald: 00:17:36

Total cost $406.

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It's $100 cheaper than Sears.

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And I was giving a time and date for the delivery and installation process three days

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Thank God for best buy.

Trey Gerrald: 00:17:56

I will never buy, buy anything from Sears again.

Trey Gerrald: 00:18:01

And I suggest all that.

Trey Gerrald: 00:18:03

Read this, do the same Rosemarie.

Chelsey Donn: 00:18:11

Wow Rosemarie.

Chelsey Donn: 00:18:12

Okay.

Chelsey Donn: 00:18:13

Wow.

Chelsey Donn: 00:18:13

So I have a question just for clarity.

Chelsey Donn: 00:18:15

Cause I feel like I like blacked out for a second.

Chelsey Donn: 00:18:18

Cause I was processing, they said.

Chelsey Donn: 00:18:21

So, sorry, they're not answering our calls are our emails either.

Chelsey Donn: 00:18:26

We're going to schedule you with someone else, but it was like a weekend.

Chelsey Donn: 00:18:30

So they said, well, basically have to wait till Monday.

Chelsey Donn: 00:18:33

So it's going to be like 72 hours.

Chelsey Donn: 00:18:36

What happened in between that section of the Review!

Chelsey Donn: 00:18:40

and the part of the Review!

Chelsey Donn: 00:18:41

where we went to best buy.

Trey Gerrald: 00:18:43

I think that instead of accepting that they asked refund, cause

Trey Gerrald: 00:18:50

So then I think

Chelsey Donn: 00:18:51

Did they say that explicitly?

Chelsey Donn: 00:18:53

And I just like blacked out.

Trey Gerrald: 00:18:54

Well, she, well, Rosemarie says that they, so I asked for a referral refund,

Chelsey Donn: 00:19:00

oh.

Chelsey Donn: 00:19:00

So I asked for a full refund.

Chelsey Donn: 00:19:02

Okay.

Trey Gerrald: 00:19:02

So, and then they have to wait seven to 10 business days to get that, $506 refund.

Trey Gerrald: 00:19:07

That's a very expensive microwave.

Chelsey Donn: 00:19:10

right.

Chelsey Donn: 00:19:11

That is a, yeah, maybe it's a really, really good one.

Trey Gerrald: 00:19:14

All for the Crenn Scion.

Chelsey Donn: 00:19:16

yeah, it's very sweet.

Chelsey Donn: 00:19:19

My first thought is I'm feeling like very true.

Chelsey Donn: 00:19:23

Crimey all of a sudden, and I want to know what happened to T C.

Chelsey Donn: 00:19:31

I is a TCI.

Chelsey Donn: 00:19:34

Did somebody die?

Chelsey Donn: 00:19:35

Are we not concerned?

Chelsey Donn: 00:19:37

I mean, this is what was funny to me is that when this grandmother, yeah,

Chelsey Donn: 00:19:47

I called once.

Chelsey Donn: 00:19:48

And it wants you to voicemail.

Chelsey Donn: 00:19:49

I was very concerned.

Chelsey Donn: 00:19:51

I thought what a nice woman to be so concerned about what is it?

Chelsey Donn: 00:19:56

And then, and then when she said maybe they had a late lunch, I thought, oh God, this is so funny.

Chelsey Donn: 00:20:02

Like she's developing a personal relationship with this company and she's

Chelsey Donn: 00:20:10

And then the company drops the bomb.

Chelsey Donn: 00:20:13

They've also been contacting TCI emails, calls to no avail.

Chelsey Donn: 00:20:20

And I'm sitting here wondering what the hell is happening to GCI.

Trey Gerrald: 00:20:25

Yeah.

Trey Gerrald: 00:20:26

Cause I think that Sears is such a huge company.

Trey Gerrald: 00:20:28

They don't have their own installation delivery

Chelsey Donn: 00:20:31

They probably subcontract out.

Chelsey Donn: 00:20:34

I don't know.

Chelsey Donn: 00:20:35

I don't know how these things work, you guys, but I, I like is anyone else listening, concerned

Chelsey Donn: 00:20:43

I mean, someone should call the police and get them over there.

Chelsey Donn: 00:20:48

There could be something atrocious.

Trey Gerrald: 00:20:50

well, yeah, I am curious, like, obviously I don't think

Trey Gerrald: 00:20:55

I feel like,

Chelsey Donn: 00:20:56

but it was,

Trey Gerrald: 00:20:57

I feel like Sears should be like, they should be concerned.

Chelsey Donn: 00:21:00

Yeah.

Trey Gerrald: 00:21:01

Do you think that this is a common situation?

Trey Gerrald: 00:21:04

Or do you think that this was like a random occurrence?

Trey Gerrald: 00:21:08

I mean,

Chelsey Donn: 00:21:08

I think this is a common situation in that now not

Chelsey Donn: 00:21:14

They're all kind of terrible, but my.

Chelsey Donn: 00:21:17

Landlord slash roommate has had a few things installed here and it's always a

Chelsey Donn: 00:21:29

The person's like not getting back to you or they don't have what they

Chelsey Donn: 00:21:34

And my sister who's lives closer to you has had the same exact thing in New Jersey.

Chelsey Donn: 00:21:41

So I think it's common to have Michigan.

Chelsey Donn: 00:21:45

With deliveries and installs.

Chelsey Donn: 00:21:48

Yes, I do.

Trey Gerrald: 00:21:49

Right.

Trey Gerrald: 00:21:50

I do.

Trey Gerrald: 00:21:50

trust Rosemary and

Chelsey Donn: 00:21:53

Yeah.

Trey Gerrald: 00:21:53

but I do think that there is something about like Korean.

Trey Gerrald: 00:21:56

Reality because Rosemarie was so concerned from the get that there

Chelsey Donn: 00:22:01

Yes.

Chelsey Donn: 00:22:02

Very

Trey Gerrald: 00:22:03

Very

Chelsey Donn: 00:22:03

Lot of anxiety.

Chelsey Donn: 00:22:05

A lot of an,.

Chelsey Donn: 00:22:05

Yes.

Trey Gerrald: 00:22:06

Which I

Chelsey Donn: 00:22:07

it did, did like arrive on time, like, or did it not arrive?

Trey Gerrald: 00:22:12

Well, they were wanting to get it delivered on the 22nd, But then they do

Chelsey Donn: 00:22:22

But through best

Trey Gerrald: 00:22:23

best buy,

Chelsey Donn: 00:22:25

which is sort of,

Trey Gerrald: 00:22:26

Well, that's also another thing.

Trey Gerrald: 00:22:27

Why would it take a month to get it delivered?

Chelsey Donn: 00:22:29

and then, oh, so that's a really long time to wait, wait for a

Chelsey Donn: 00:22:35

Is that.

Chelsey Donn: 00:22:37

So, I guess a lot of things are, you know, there's a lot of stocking issues, shipping issues,

Trey Gerrald: 00:22:49

$30 for their patients.

Trey Gerrald: 00:22:51

How did you, how did you negotiate that?

Trey Gerrald: 00:22:53

I need to take Rosemary's negotiation class.

Chelsey Donn: 00:22:57

So, okay.

Chelsey Donn: 00:22:57

Well, I kind of liked the fact that Rosemarie owned up to that.

Chelsey Donn: 00:23:02

They did something for her.

Trey Gerrald: 00:23:04

Yes.

Trey Gerrald: 00:23:04

I am curious though, like this does I trust rose Marie?

Trey Gerrald: 00:23:09

I appreciate the entire journey here.

Trey Gerrald: 00:23:12

They tell you their age that there'll be older and like a couple of

Chelsey Donn: 00:23:19

two 90, like very impressive, you know, not to demean,

Trey Gerrald: 00:23:23

to be a 90 year old riding on Trustpilot

Chelsey Donn: 00:23:25

right.

Chelsey Donn: 00:23:26

That's what I'm saying.

Chelsey Donn: 00:23:27

GO!

Chelsey Donn: 00:23:27

grandma.

Trey Gerrald: 00:23:28

I guess the bottom line here for Rosemarie was like, I, even though I have this

Trey Gerrald: 00:23:40

So that is my question.

Trey Gerrald: 00:23:41

Like if I were going to buy something from Sears, then how do I make sure that they

Chelsey Donn: 00:23:51

I don't really think you can.

Chelsey Donn: 00:23:52

I think it's like unavoidable.

Chelsey Donn: 00:23:54

It's I think it's a little bit of like a luck of the draw.

Chelsey Donn: 00:23:57

Like I think this could have just as easily happened with best buy.

Chelsey Donn: 00:24:01

It just happened not to.

Trey Gerrald: 00:24:03

Do you think that Sears uses multiple companies?

Trey Gerrald: 00:24:08

Uh,

Chelsey Donn: 00:24:10

if I'm going here, I probably am already concerned.

Chelsey Donn: 00:24:14

Or like the people that go to Trump's violet are going there to complain.

Chelsey Donn: 00:24:18

So I'm trying to think of like someone that would come across this Review!

Chelsey Donn: 00:24:22

and have it be useful.

Chelsey Donn: 00:24:24

I guess if you don't know that they subcontract out and that it might be messy, maybe it

Chelsey Donn: 00:24:35

I don't

Trey Gerrald: 00:24:35

Well, I do think what's interesting to me as useful is that Rosemarie spells out that

Trey Gerrald: 00:24:43

And most of their family does as well.

Trey Gerrald: 00:24:45

And now this experience has happened and they chose another outlet,

Trey Gerrald: 00:24:51

I know.

Trey Gerrald: 00:24:52

that in my history of series, Sears used to be it.

Trey Gerrald: 00:24:56

I mean, that was before buy before circuit city, which doesn't exist.

Trey Gerrald: 00:24:59

It was like, it was the place.

Chelsey Donn: 00:25:01

Hey kids, we're going to Sears.

Trey Gerrald: 00:25:04

had a discount Sears that

Chelsey Donn: 00:25:05

Put on your Sunday best,

Trey Gerrald: 00:25:07

mean, it was like everything.

Trey Gerrald: 00:25:09

It was the Supercenter and now I

Chelsey Donn: 00:25:11

And Rosemary's 99.

Chelsey Donn: 00:25:13

So she was very much large.

Chelsey Donn: 00:25:16

Oh, sorry.

Chelsey Donn: 00:25:18

Sorry.

Chelsey Donn: 00:25:18

Rosemary.

Chelsey Donn: 00:25:19

Rosemary is 89, about to be 90.

Chelsey Donn: 00:25:21

And so they were very much a part of

Trey Gerrald: 00:25:23

The heyday, right?

Trey Gerrald: 00:25:24

that is in my opinion today too, is like, I have been to the Sears in key

Trey Gerrald: 00:25:35

So wait, I do want to circle back.

Trey Gerrald: 00:25:36

What do you think of Rosemary's title lies, corruption and theft.

Chelsey Donn: 00:25:42

Oh, my God.

Chelsey Donn: 00:25:42

So funny.

Chelsey Donn: 00:25:44

I just, I love the way Rosemarie writes this whole Review!

Chelsey Donn: 00:25:49

I get like, kind of like secretary vibes, not to be demeaning, but like all the time

Trey Gerrald: 00:26:04

But I'm curious, what is the, what is the lie?

Chelsey Donn: 00:26:07

I'll go through each.

Chelsey Donn: 00:26:09

The lie is that they're coming.

Chelsey Donn: 00:26:14

Don't worry.

Chelsey Donn: 00:26:14

Even if they don't call you, be basically making Rosemary feel like

Chelsey Donn: 00:26:22

And then she ended up being right in her concern and then they, you know, so.

Trey Gerrald: 00:26:27

So then the corruption was that the company isn't even answering.

Chelsey Donn: 00:26:31

Yeah, it felt like this is this, like, is this a crime?

Chelsey Donn: 00:26:34

Like, are they just, are they just not really accompany?

Chelsey Donn: 00:26:37

And they're just trying to get money from Sierra.

Chelsey Donn: 00:26:40

Like what is happening with the company?

Trey Gerrald: 00:26:42

the thievery because they got a full refund

Chelsey Donn: 00:26:47

Um, the thievery, maybe it's the person that stole the head of

Chelsey Donn: 00:26:58

I don't know.

Chelsey Donn: 00:26:59

All right.

Chelsey Donn: 00:26:59

Maybe the thievery thievery of time.

Chelsey Donn: 00:27:02

Thievery of time.

Trey Gerrald: 00:27:03

Yes.

Trey Gerrald: 00:27:04

Very

Chelsey Donn: 00:27:04

Thievery of time.

Trey Gerrald: 00:27:05

we go.

Trey Gerrald: 00:27:06

Okay, good.

Trey Gerrald: 00:27:06

We did it?

Trey Gerrald: 00:27:07

Well, think that this, I mean, besides the one little spot that tickled both

Trey Gerrald: 00:27:12

Is it entertaining

Chelsey Donn: 00:27:13

I was entertained by Rosemarie personally.

Chelsey Donn: 00:27:16

I just say, I, I, you know, I'm such a cynic now cause we've been doing this

Chelsey Donn: 00:27:24

And so many facets that it almost makes me wonder if this is like, A

Chelsey Donn: 00:27:32

Now, listen, I know that that's like a stretch, but it just seems very on

Chelsey Donn: 00:27:41

And like me and my family have been shopping at Sears for years.

Chelsey Donn: 00:27:45

And then like this whole saga directing, he bought a bass bite.

Chelsey Donn: 00:27:48

Now it's probably not,

Trey Gerrald: 00:27:50

Thank God for best buy

Chelsey Donn: 00:27:52

it's probably a real grandma,

Trey Gerrald: 00:27:54

I, Yeah.

Trey Gerrald: 00:27:55

but that, but I appreciate you bringing that up.

Trey Gerrald: 00:27:57

Cause we do question that a lot.

Trey Gerrald: 00:27:59

I mean, all right.

Trey Gerrald: 00:28:00

you, do you think there's an impact for you as this a deal breaker for you?

Chelsey Donn: 00:28:04

I just think it would reinforce kind of a belief that I already have, which

Chelsey Donn: 00:28:11

Like I don't trust it.

Chelsey Donn: 00:28:12

If it was any product that I can just be like, throw it in my car, like a microwave.

Chelsey Donn: 00:28:17

I would just do that.

Chelsey Donn: 00:28:18

And if I needed help installing it, I would subcontract out myself.

Chelsey Donn: 00:28:22

But that's, that's also kind of just me.

Chelsey Donn: 00:28:24

So I'll say grandma pushed me further into.

Chelsey Donn: 00:28:29

State of mind.

Chelsey Donn: 00:28:30

So I guess you could say that's an impact, right?

Chelsey Donn: 00:28:34

All right.

Chelsey Donn: 00:28:35

Should we crown Rosemary?

Trey Gerrald: 00:28:38

I think I'm ready.

Chelsey Donn: 00:28:38

All right, let's do it.

Trey Gerrald: 00:28:40

All right.

Trey Gerrald: 00:28:40

So Chelsey and I each have our own set of zero to five crown cards and an effort to

Trey Gerrald: 00:28:47

We will simultaneously reveal our rating.

VOICEOVER: 00:28:51

The Queens are Tabulating.

Chelsey Donn: 00:29:01

cool.

Chelsey Donn: 00:29:01

I'm holding up four crowns trays only got four and a half crowns.

Chelsey Donn: 00:29:05

I will look for crowns for Rosemary because I just thought, you know, there's a possibility

Chelsey Donn: 00:29:13

And that it is sort of like a, you got lucky at best by this time, but they could burn you the

Chelsey Donn: 00:29:24

So they did set it up very well by giving what I love to do, which is the compliment sandwich for,

Chelsey Donn: 00:29:35

definitely had a point of view and a perspective.

Chelsey Donn: 00:29:38

I, I joke, but I did believe that this would be something that would be very frustrating for.

Chelsey Donn: 00:29:44

Uh, customer.

Chelsey Donn: 00:29:46

And so for that reason, I went with four crowns for Rosemarie.

Chelsey Donn: 00:29:50

And you went with four and a half.

Chelsey Donn: 00:29:51

Why did you go the extra half crown mile?

Chelsey Donn: 00:29:55

Mio

Trey Gerrald: 00:29:55

the half mile,

Chelsey Donn: 00:29:57

the hat?

Trey Gerrald: 00:29:57

the half point, so, okay.

Trey Gerrald: 00:30:00

So I wanted this to be a Review Queen and so much of it is like so close, but

Trey Gerrald: 00:30:09

Also, I do appreciate the journey of the Review!

Trey Gerrald: 00:30:14

and the detail about how much communication there was.

Trey Gerrald: 00:30:18

But I I took half of crown off because I just think it's a little too long.

Trey Gerrald: 00:30:24

I like, I think you could have gotten us to this feeling a little bit quick.

Trey Gerrald: 00:30:29

But I just was so touched by Rosemarie.

Trey Gerrald: 00:30:31

I love that it's like months before the grandson comes and they're trying

Trey Gerrald: 00:30:43

I don't know if I am weighing purchasing much from Sears.

Trey Gerrald: 00:30:46

I have done it in QS because it's the only option, but I was, I do think the impact is I, I

Trey Gerrald: 00:30:59

But I ultimately have the biggest impact here is like Rosemary was really trying to

Trey Gerrald: 00:31:06

And that is bothersome to me.

Trey Gerrald: 00:31:08

The customer should always be right, you know?

Chelsey Donn: 00:31:10

Uh, great.

Chelsey Donn: 00:31:10

And you're right.

Chelsey Donn: 00:31:11

She, she did kind of do her due diligence and still sort of ended up short.

Chelsey Donn: 00:31:16

So great.

Chelsey Donn: 00:31:17

Review!

Chelsey Donn: 00:31:18

try, always, always delivering with the, with the goods.

Chelsey Donn: 00:31:24

And that might come up in a minute.

Trey Gerrald: 00:31:27

Wait, what was your grandma's name?

Trey Gerrald: 00:31:29

Both of them.

Chelsey Donn: 00:31:30

You just, our first names, Sherry and Doris.

Trey Gerrald: 00:31:34

And mine were Elizabeth and Mary Knox,

Chelsey Donn: 00:31:39

Mary Knox,

Trey Gerrald: 00:31:41

Yeah.

Trey Gerrald: 00:31:41

Country hillbilly folk.

Trey Gerrald: 00:31:42

It was M a R

Chelsey Donn: 00:31:43

knock, knock who's there.

Chelsey Donn: 00:31:44

And Mary

Trey Gerrald: 00:31:45

Well, yes, but it was spelled K N O X.

Chelsey Donn: 00:31:48

Oh, no,

Trey Gerrald: 00:31:49

I have no idea what that means, but her name was Meredith.

Chelsey Donn: 00:31:52

uh, like, was it a hyphen?

Trey Gerrald: 00:31:54

No, just two words.

Chelsey Donn: 00:31:56

Mary Knox.

Chelsey Donn: 00:31:57

Okay.

Chelsey Donn: 00:31:58

All right.

Chelsey Donn: 00:31:59

Why were you asking, do you think rose Marie is like a real grandma.

Trey Gerrald: 00:32:04

I just don't hear Rosemarie much anymore at all.

Chelsey Donn: 00:32:07

You don't, you don't meet many Rosemary's, but I think it could make a resurgence

Trey Gerrald: 00:32:14

Yeah.

Trey Gerrald: 00:32:14

Ethel.

Trey Gerrald: 00:32:16

All right.

Trey Gerrald: 00:32:16

My queen, we have the most Regal portion of our show Chelsey.

Trey Gerrald: 00:32:21

Who are you inducting today for

Chelsey Donn: 00:32:27

Good.

Chelsey Donn: 00:32:27

One.

Trey Gerrald: 00:32:28

and train Marie.

Chelsey Donn: 00:32:30

And train Marie tremory.

Chelsey Donn: 00:32:32

Okay.

Chelsey Donn: 00:32:33

So I did say thank you for delivering that Review!

Chelsey Donn: 00:32:37

and I also want to thank a delivery person in this Royal Highness moment.

Chelsey Donn: 00:32:44

I am nominating Sophia for Tato and Sophia was delivering a pizza to Karen Sullivan.

Chelsey Donn: 00:32:53

And it was late at night.

Chelsey Donn: 00:32:55

It was around 10 o'clock at night, and she was standing out waiting for the driver to

Trey Gerrald: 00:33:06

Okay.

Chelsey Donn: 00:33:07

So out of nowhere in like the cover of night, she like her knee went

Chelsey Donn: 00:33:21

And so feeling.

Chelsey Donn: 00:33:22

Came to deliver the pizza and happened to have been like a F like first responder, like EMT or

Chelsey Donn: 00:33:38

And now, you know, she survived.

Chelsey Donn: 00:33:41

She, she, um, suffered two severe brain bleeds and she's recovering.

Chelsey Donn: 00:33:46

Yeah.

Chelsey Donn: 00:33:47

But she

Trey Gerrald: 00:33:48

she tip Sophia?

Chelsey Donn: 00:33:50

Oh, my God.

Chelsey Donn: 00:33:51

Well she's she said that Sophia was her guardian angel.

Chelsey Donn: 00:33:56

She literally said that she was seeing, she, it was 10 o'clock at night.

Chelsey Donn: 00:34:00

You guys, she said she was seeing clouds.

Chelsey Donn: 00:34:02

Like that's how bad, whatever.

Chelsey Donn: 00:34:04

To her with this fall was, and that Sophia came in like an angel and rescued her.

Chelsey Donn: 00:34:11

And thank God she did, you know, because it was late at night, she fell in her driveway.

Chelsey Donn: 00:34:16

It could've easily been, uh, you know, even more tragic.

Chelsey Donn: 00:34:20

It was dark.

Chelsey Donn: 00:34:21

And it made me just think of all of the.

Chelsey Donn: 00:34:24

And I mean, this one is Sophia is obviously being recognized in an article, but so many

Chelsey Donn: 00:34:35

But in these moments, it just reminds me like, we're all human.

Chelsey Donn: 00:34:40

Like, even if you're the person that's just like ordered your food and you're

Chelsey Donn: 00:34:49

Uh, we just, didn't try to put that aside.

Chelsey Donn: 00:34:51

And it's so hard in the moment.

Chelsey Donn: 00:34:52

And by the way, of course, Sophia is just like, well, of course I did it.

Chelsey Donn: 00:34:55

Anybody would have, but not everybody.

Chelsey Donn: 00:34:58

Is that aware all the time?

Chelsey Donn: 00:35:00

It's not even, would you do something if you saw something, not everybody is seeing everything.

Chelsey Donn: 00:35:05

So the fact that Sophia was aware and her awareness led to Karen Sullivan being okay.

Chelsey Donn: 00:35:14

It's such a, such a beautiful mitzvah.

Chelsey Donn: 00:35:16

And so it's such an honor for me today to nominate Sophia for Tato as our Royal Highness.

Chelsey Donn: 00:35:26

I think I can say our right.

Trey Gerrald: 00:35:28

Yeah, that's amazing.

Chelsey Donn: 00:35:29

speak for both of us.

Trey Gerrald: 00:35:31

Wow.

Trey Gerrald: 00:35:31

Good job.

Trey Gerrald: 00:35:32

Holy cow.

Chelsey Donn: 00:35:34

right.

Chelsey Donn: 00:35:35

Ah,

Trey Gerrald: 00:35:35

It reminds me of the true documentary series and

Chelsey Donn: 00:35:41

Oh, my God.

Chelsey Donn: 00:35:42

You know, I got sucked in again recently.

Trey Gerrald: 00:35:44

Me too.

Trey Gerrald: 00:35:45

All right.

Chelsey Donn: 00:35:46

All right.

Chelsey Donn: 00:35:47

Wow.

Trey Gerrald: 00:35:48

round on the argue.

Trey Gerrald: 00:35:50

ARQ Ferris Ferris.

Chelsey Donn: 00:35:52

Thank you so much for joining us today.

Chelsey Donn: 00:35:54

If you liked what you heard, please share the show with a friend.

Trey Gerrald: 00:35:58

And if you didn't like what you heard, please share the show with an enemy.

Trey Gerrald: 00:36:01

If you would like to support the production of our show, visit Review That Review dot com slash

Trey Gerrald: 00:36:11

Remember, you can join our mailing list at Review That Review dot com to stay up to date

Chelsey Donn: 00:36:20

that's right.

Chelsey Donn: 00:36:21

You can also hit up our voicemail box.

Chelsey Donn: 00:36:23

We are here ready to help call us at one eight five zero Review zero.

Chelsey Donn: 00:36:29

You can also follow us on all of the socials at the Review!

Chelsey Donn: 00:36:32

Queens.

Chelsey Donn: 00:36:33

I'm at Chelsey BD and that's Chelsey with them.

Trey Gerrald: 00:36:37

And I am at Trey Gerrald.

Chelsey Donn: 00:36:39

On today's after show pod as promised we are going back into the archives

Chelsey Donn: 00:36:57

is for T-Mobile and it is a three-star review.

Chelsey Donn: 00:37:04

So can't wait to.

Trey Gerrald: 00:37:05

Ooh.

Trey Gerrald: 00:37:06

All right.

Trey Gerrald: 00:37:06

So to.

Trey Gerrald: 00:37:06

find out what made Chelsey say.

Chelsey Donn: 00:37:09

And I loved her.

Chelsey Donn: 00:37:10

I mean, like we were like BFF, I can't remember her name and find out what made Trey say.

Trey Gerrald: 00:37:16

It occurs to me that mussels and casserole dishes do not go together.

Trey Gerrald: 00:37:21

Then join our Patreon@Patreon.com slash Review That Review to hear our weekly

Trey Gerrald: 00:37:31

And please remember

Chelsey Donn: 00:37:33

Ignore the haters.

Chelsey Donn: 00:37:34

You're a queen

Trey Gerrald: 00:37:36

GENDA non-specific queen.

Chelsey Donn: 00:37:39

of course.

Trey Gerrald: 00:37:41

Bye.

Chelsey Donn: 00:37:44

Yeah.

VOICEOVER: 00:37:45

Review That Review is an independent podcast.

VOICEOVER: 00:37:47

Certain names have been redacted or changed to protect the guilty.

VOICEOVER: 00:37:49

Executive Produced by Trey Gerrald and Chelsey Donn with editing and

VOICEOVER: 00:37:54

With Voiceover talents by Eva Kaminsky, our cover art was designed by LogoVora

Trey Gerrald: 00:38:02

Oh, Glen.

Trey Gerrald: 00:38:02

Avir.

Trey Gerrald: 00:38:03

Hi, I miss the old days of your.

Chelsey Donn: 00:38:06

Oh, my God.

Chelsey Donn: 00:38:07

I used to, when I was at school, this is probably the story for matriarch, but I

Chelsey Donn: 00:38:23

And I said it wrong.

Chelsey Donn: 00:38:23

I'm sure my friend Lauren will remind me, but.