UA-198543153-1 Sears - Review That Review with Chelsey Donn & Trey Gerrald

Episode 53

Episode 53: Sears

The Queens rate and review a 1 Star Trustpilot Review for Sears! What's the difference between a chicken and a goose? Chelsey rewrites HERstory, Trey recovers from death, Chelsey zips and Trey learns a valuable lesson on the logistics of adulthood. No Hitches With Zitches, Bitc#es!

(04:31) Lodge a Complaint!

(11:39) Moving Forward

(12:27) Sears 1 Star Review

(29:00) Exclusive Offer

(32:16) My Royal Highness

(37:01) DONATE!

(37:40) On Today's After Show Pod


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---

Review That Review is an independent podcast.  Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey Gerrald.  Cover art designed by LogoVora, voiceover talents by Eva Kaminsky, and our theme song was written by Joe Kinosian and sung by Natalie Weiss.

Transcript
VOICEOVER:

[Theme Song]

Chelsey Donn:

Hi,

Trey Gerrald:

hello there.

Trey Gerrald:

And hello listeners.

Trey Gerrald:

Welcome to Review That Review the podcast dedicated to reviewing...

Chelsey Donn:

Reviews!

Chelsey Donn:

We're just like Siskel and Ebert only instead of reviewing cinematic masterpieces, we

Trey Gerrald:

that is Chelsey Donn,

Chelsey Donn:

And that's Trey Gerrald.

Trey Gerrald:

and together we are

VOICEOVER:

The Review Queens!

Trey Gerrald:

For access to additional reviews and tidbits on our weekly members

Trey Gerrald:

Visit our Patreon at Patreon.com slash Review That Review.

Trey Gerrald:

Chelsey Goose.

Trey Gerrald:

How are you?

Trey Gerrald:

That was a

Chelsey Donn:

Why aren't we a chick?

Chelsey Donn:

You're just a chicken just

Trey Gerrald:

What's the difference between a chicken and a goose?.

Chelsey Donn:

I chickens, female.

Trey Gerrald:

don't know.

Chelsey Donn:

I don't know.

Chelsey Donn:

I was just going to say, I feel like tidbits is the perfect word to

Chelsey Donn:

So many tidbits over there.

Trey Gerrald:

just switched up scrap.

Trey Gerrald:

So I thank you.

Chelsey Donn:

Of course.

Chelsey Donn:

And my week's going well.

Chelsey Donn:

just been writing up a storm.

Chelsey Donn:

I'm like a writing machine.

Trey Gerrald:

you really are.

Chelsey Donn:

I'm sort of up against the deadline.

Chelsey Donn:

So right, Ray, I feel like Alexander Hamilton, you know like writing

Trey Gerrald:

Wait, did you just say Alexandra?

Chelsey Donn:

Alexander, Alexander Hamilton.

Trey Gerrald:

I thought you said I'm like Alexandra Hamilton.

Chelsey Donn:

Oh, I could feel, yes.

Chelsey Donn:

I'm like Alexander.

Chelsey Donn:

That's what I meant to say.

Chelsey Donn:

Alexandra Hamilton.

Chelsey Donn:

And it's like, I'm calm.

Chelsey Donn:

I'm like between Alexander Hamilton and like the tick tick boom guy, but

Chelsey Donn:

But I do feel like I'm running out of

Trey Gerrald:

John.

Trey Gerrald:

A'.

Trey Gerrald:

Jonathan Larson,

Chelsey Donn:

Um, yes.

Chelsey Donn:

Alexandra Jonathan.

Trey Gerrald:

That's interesting anyway, well,

Chelsey Donn:

was your week?

Trey Gerrald:

uh, my week, you know, okay, so here we go.

Trey Gerrald:

So my week?

Trey Gerrald:

you know, if you recall from last week, I was talking about how my

Trey Gerrald:

If you are a member.

Trey Gerrald:

Yes, If you're a member of the Patreon, you will see the slow progression

Trey Gerrald:

And by the time we got to the after-show.

Trey Gerrald:

The video footage of me is actually kind of scary so much so that at the

Trey Gerrald:

And I followed her advice.

Trey Gerrald:

I did die.

Trey Gerrald:

I died last week.

Trey Gerrald:

Uh, literally dead I'm I've come back to live, call me Trey Christ.

Trey Gerrald:

And here I am, but I wasn't sure what was going on with me.

Trey Gerrald:

And that's going to sort of lead into my complaint because my week was insane.

Trey Gerrald:

I was literally in bed.

Trey Gerrald:

All week, I have a day job that I've had, I had to like call out of.

Trey Gerrald:

And it's like, it's the first time I needed a doctor's note because I had to have that

Chelsey Donn:

Crazy.

Trey Gerrald:

It was very intense, but I will happily share that my rapid NPCR

Trey Gerrald:

negative.

Trey Gerrald:

So I have no idea what was wrong with me.

Trey Gerrald:

I'm feeling better today.

Trey Gerrald:

My third still kind of hurts when I swallow, but very minimally.

Trey Gerrald:

And I'm not on any Tylenol right now.

Trey Gerrald:

So things are looking at.

Chelsey Donn:

we should not have Tylenol in the wings, just in case, you know, I don't

Chelsey Donn:

And so Trey sick, it was a sight, it was a sight to see, and I was very concerned and I did think

Trey Gerrald:

Yeah.

Trey Gerrald:

I was asleep within 10 minutes like ending last week.

Chelsey Donn:

Oh, my goodness.

Chelsey Donn:

I'm so glad that you're feeling

Trey Gerrald:

Thank you.

Chelsey Donn:

Do you want a lodge into your complaint right away since we're

Trey Gerrald:

Yeah, let's just go ahead and take this opportunity.

Trey Gerrald:

I really need to

VOICEOVER:

Lodge A Complaint.

Trey Gerrald:

against doctor's notes.

Trey Gerrald:

Can I tell you.

Chelsey Donn:

Yes.

Trey Gerrald:

Okay.

Trey Gerrald:

I feel like when you're like a student, you need a doctor's note.

Trey Gerrald:

Like I remember, you know.

Trey Gerrald:

feigning having, um, asthma so that I could get a doctor's note.

Trey Gerrald:

So I didn't have to participate in PE and elementary school.

Trey Gerrald:

And my mom was on.

Trey Gerrald:

Yeah.

Trey Gerrald:

I didn't, I had never had asthma, but my mom was totally on board to like go along with the rules.

Trey Gerrald:

I don't know if she knew if it was a ruse or not, but that way I didn't have to do

Trey Gerrald:

Playing basketball or trying to play basketball.

Trey Gerrald:

Anyway, I don't, I'm not familiar with doctor's notes.

Trey Gerrald:

I haven't used them in many years, but I needed one for my employer.

Trey Gerrald:

And so the whole time I was sick, I kept thinking I had to get out of bed and go to the doctor.

Trey Gerrald:

I have to go to the doctor and the thing now, like once you reach a certain age

Trey Gerrald:

Weeks sometimes months in advance.

Trey Gerrald:

So my primary care physician who's like a legitimate doctor was like,

Trey Gerrald:

You could try calling in the morning, but I'm like, I need this doctor's

Trey Gerrald:

So then I had to go to like an urgent care and I, which is fine, but then it's like, but I

Trey Gerrald:

Am I going to get COVID over here trying to figure out if I have strap you

Chelsey Donn:

Oh, that's scary.

Chelsey Donn:

Yes.

Trey Gerrald:

I was so scared to ask for the doctor's note.

Trey Gerrald:

Cause I thought it's just like what it feels like to do a drug deal.

Trey Gerrald:

Like, am I asking for this?

Trey Gerrald:

Because

Chelsey Donn:

Your version of

Trey Gerrald:

something that's yeah.

Trey Gerrald:

Well I was like, are they going to think that I'm like faking, trying to

Trey Gerrald:

Like all this weird self talks are going on.

Trey Gerrald:

And then when I, they were like, oh yeah, yeah, like we can get you One,

Trey Gerrald:

It was like literally a printed form with like five boxes and they just checked a box.

Trey Gerrald:

And like the signature is literally.

Trey Gerrald:

One, like wave form of a wiggle.

Trey Gerrald:

Like it's no one's

Chelsey Donn:

right?

Chelsey Donn:

Well, they always

Trey Gerrald:

yeah.

Trey Gerrald:

And it's like, the date was written so sloppily and it was just like, this patient

Trey Gerrald:

Like, I was like, this is like, this doesn't even, but it's all about

Chelsey Donn:

Yes, there's a lot of red tape, but I'm wondering, so when you called your first

Trey Gerrald:

No, I didn't even

Chelsey Donn:

You probably should have said

Trey Gerrald:

Ooh, good tip.

Trey Gerrald:

' Chelsey Donn: cause especially now in like

Trey Gerrald:

If we were already feeling sick or we might not want to be the exposed Z.

Trey Gerrald:

I can't imagine that they couldn't have done like a tele visit with

Trey Gerrald:

Just to get you a note.

Trey Gerrald:

Well, I did not even think about that.

Trey Gerrald:

Also.

Trey Gerrald:

My doctor I've talked about this before is so old school.

Trey Gerrald:

I don't know if they do telemedicine,

Trey Gerrald:

but I should

Chelsey Donn:

God forbid, this should never happen again, but if it does, I would say tell

Chelsey Donn:

Come in for 15 minutes here.

Chelsey Donn:

So I can take a look at you or like, I'll do a tele visit and I'll, you

Trey Gerrald:

Oh, I so appreciate that.

Trey Gerrald:

Great.

Trey Gerrald:

I'm glad I lodged this complaint cause that's really

Chelsey Donn:

there you go.

Trey Gerrald:

anyway.

Trey Gerrald:

So that's my complaint.

Trey Gerrald:

Chelsey goose.

Chelsey Donn:

hear you.

Trey Gerrald:

What's your complaint?

Chelsey Donn:

Mike and plain as much more, I guess like frivolous, but just zippers,

Chelsey Donn:

And it can just ruin the whole experience.

Chelsey Donn:

I have a purse that the back zipper, like the inside back's zipper, it's just, it

Chelsey Donn:

I thought there's something wrong with the zipper.

Chelsey Donn:

It's always getting off the track.

Chelsey Donn:

Not enough.

Chelsey Donn:

Thank goodness.

Chelsey Donn:

That the zipper piece has fallen off just enough that it's doing that

Chelsey Donn:

So don't like, I'm trying to figure out, does this zipper go left to right?

Chelsey Donn:

Or does it go right to left and which way should I be pushing the zipper to try to fix the issue?

Chelsey Donn:

It's stressful, Trey.

Chelsey Donn:

It was a nice bag.

Chelsey Donn:

I'm upset about it.

Chelsey Donn:

And I just think what's happening with the zippers.

Chelsey Donn:

Do you have problems

Trey Gerrald:

kind of mad that you just said zippers, because it's such a good complaint.

Trey Gerrald:

Like, I wish that I had set up before you.

Trey Gerrald:

That really is one of those things that just, you just, you know, you're living your day.

Trey Gerrald:

And then all of a sudden you were like a little brisk.

Trey Gerrald:

And so you want to like zip up your hoodie and it's like the zipper

Chelsey Donn:

in it.

Chelsey Donn:

God forbid it falls off.

Trey Gerrald:

I was going to say, God forbid something about Mary.

Trey Gerrald:

Do you remember what happens in

Chelsey Donn:

Oh, yeah, I think about it every time my zipper is at Braven though.

Chelsey Donn:

There's nothing down there, but I still think about that cause I'm like, Ooh.

Trey Gerrald:

Yes.

Trey Gerrald:

I mean, zippers are crazy and we rely on them for very important things.

Trey Gerrald:

So when there's a hitch in the plan, it just becomes done at that point

Chelsey Donn:

Yeah.

Chelsey Donn:

We cannot afford hitches.

Chelsey Donn:

With zippers,

Trey Gerrald:

hitches

Chelsey Donn:

no hitches was as batch as

Trey Gerrald:

my gosh.

Trey Gerrald:

But I love a zipper more than I love Velcro.

Trey Gerrald:

So I'm trying to think, like, how do you retroactively fix the zipper besides.

Chelsey Donn:

The thing is that each one of them may feel like come with

Chelsey Donn:

Like the, my problem with Velcro gets very dirty.

Trey Gerrald:

true Ryan, there needs to be about cope rush

Chelsey Donn:

I hate when I have dirty Velcro.

Chelsey Donn:

Ugh, disgusting.

Trey Gerrald:

also S

Chelsey Donn:

are pretty good.

Chelsey Donn:

fall off.

Chelsey Donn:

I do like a snap.

Trey Gerrald:

Yeah.

Trey Gerrald:

I like the sensation of a snap to also

Chelsey Donn:

Satisfying.

Trey Gerrald:

Zippers is very difficult.

Trey Gerrald:

That's a very advanced sewing skill.

Trey Gerrald:

I don't know if you know that.

Chelsey Donn:

Well, I was honestly, I was sort of hoping that you are going to come back at me with

Chelsey Donn:

And like, if you ever get in this situation, do this, but, okay.

Chelsey Donn:

So apparently Trey is very crafty.

Chelsey Donn:

You guys, if you don't know this already, he makes wigs and costumes

Trey Gerrald:

But that's all, that's all in the category of like dry.

Trey Gerrald:

Which I'm doing, not even as a real drag person, just it's usually Halloween so that

Chelsey Donn:

done like

Trey Gerrald:

that's all like duct tape in a dream.

Trey Gerrald:

It's like hot glue.

Trey Gerrald:

I only recently

Chelsey Donn:

but it looks so good.

Trey Gerrald:

don't have to like do a runway.

Trey Gerrald:

I don't have to go out in public and it, so a lot of times.

Trey Gerrald:

All whatever the front facade is.

Trey Gerrald:

I have never had to deal with the zipper cause that's really, that is really

Chelsey Donn:

Please do learn so you can impart that wisdom.

Trey Gerrald:

You can give me all your socks to darn all to raise up.

Chelsey Donn:

Yes, please.

Chelsey Donn:

All right.

Chelsey Donn:

I love it.

Chelsey Donn:

Trey.

Chelsey Donn:

This is our 53rd episode, which means that I'm kind of calling this episode.

Chelsey Donn:

One of seasoned tale of Review That Review.

Trey Gerrald:

Here we are.

Trey Gerrald:

We are in a whole new year and we're excited to be taking on some of the feedback that We've

Trey Gerrald:

That.

Chelsey Donn:

We've heard your feedback, we're using it and we're going to

Trey Gerrald:

And if you want your second review as always, you can join our Patreon.

Trey Gerrald:

We every week record our main episode and then our after show companion podcast

Chelsey Donn:

yes.

Chelsey Donn:

So if you want it, it's out there.

Trey Gerrald:

All right, Chelsey.

Trey Gerrald:

So should we jump on it?

Chelsey Donn:

Let's do it

VOICEOVER:

Review That Review.

Chelsey Donn:

as you know, we are your trustee Review!

Chelsey Donn:

Queens.

Chelsey Donn:

We bring in reviews from the internet that we feel need to be inspected.

Trey Gerrald:

We read you the Review!

Trey Gerrald:

break it down and rate the impact of the review on a scale from zero to five crowns.

Trey Gerrald:

It's a very Regal process that.

VOICEOVER:

Assess That Kvetch.

Chelsey Donn:

And RQ T you are bringing in the Review!

Chelsey Donn:

for us this week.

Chelsey Donn:

What do you got?

Trey Gerrald:

This week, I have a one star review from trustpilot.com

Chelsey Donn:

Rose Marie, as sounds very familiar.

Trey Gerrald:

oh, really?

Chelsey Donn:

I don't know why.

Chelsey Donn:

Maybe it's just, maybe I've read too many reviews.

Chelsey Donn:

You guys

Trey Gerrald:

Maybe the name Rosemarie EVOX have certain feeling within you, which we will get into

Chelsey Donn:

Ooh.

Chelsey Donn:

Okay.

Chelsey Donn:

Can't wait.

Trey Gerrald:

that might be why.

Trey Gerrald:

So this is Rosemarie asses, one star Trustpilot Review!

Trey Gerrald:

for seekers and their subject is lies, corruption, and thievery.

Trey Gerrald:

This was written April 23rd, 2020.

Trey Gerrald:

I'm 89 years old female, and we'll be 90 May 11th.

Trey Gerrald:

And I have exclusively only purchased from Sears in the past.

Trey Gerrald:

And so has most of my family.

Trey Gerrald:

I ordered a GE microwave with delivery and installation as I Can't install it

Trey Gerrald:

March 31st, 2022 and was told it would be delivered on April 22nd, 2022.

Trey Gerrald:

I knew it was a long time to wait.

Trey Gerrald:

and Sears offered a small discount of about $30 for my patients.

Trey Gerrald:

The week before the delivery, I received an email from Sears that my product would be arriving in

Trey Gerrald:

Then the same email three days before.

Trey Gerrald:

But this one said you should receive a call from the installation company to

Trey Gerrald:

I never got a call.

Trey Gerrald:

So I reached out to Sears.

Trey Gerrald:

My 24 year old grandson was coming to stay with me in may, and I wanted to

Trey Gerrald:

When he arrived.

Trey Gerrald:

Sears told me the installation company was coming and not to worry.

Trey Gerrald:

I asked for the installation company's phone number so I could call them in case I didn't

Trey Gerrald:

And was again, assured that they would be coming the 22nd of April.

Trey Gerrald:

I called TCI.

Trey Gerrald:

It went right to voicemail.

Trey Gerrald:

I left a message and said, I was looking forward to their call to set up a time on the 22nd.

Trey Gerrald:

This was a Wednesday about 2:00 PM.

Trey Gerrald:

So when the call went right to voicemail, I was alarmed because someone should have picked up.

Trey Gerrald:

Maybe they had a late lunch.

Trey Gerrald:

So I called again at 3:30 PM and the call went right to voicemail.

Trey Gerrald:

I got concerned and called Sears and was told not to work.

Trey Gerrald:

I asked what happens if TCI doesn't call me and Cirrus said, don't worry.

Trey Gerrald:

They will.

Trey Gerrald:

Well now it's the day.

Trey Gerrald:

of delivery and no call from TCI.

Trey Gerrald:

So I call Sears again.

Trey Gerrald:

They say, well, we've written TCI, three emails and called three X.

Trey Gerrald:

I asked what's the address of TCI and Sears didn't have an address for them.

Trey Gerrald:

I Googled TCI in long island.

Trey Gerrald:

One company came up and they were a plumbing company and Bayville, New York.

Trey Gerrald:

I called them and they thought I was crazy because they didn't do Sears product installations.

Trey Gerrald:

So I called Sears and they said, please give us 24 hours to investigate this.

Trey Gerrald:

I was angry, but agreed to this.

Trey Gerrald:

24 hours later, I called Sears and they said the installation company, TCI

Trey Gerrald:

We will set you up with a new installation company, but they won't

Trey Gerrald:

And it will be about 72 hours till they call.

Trey Gerrald:

And then you can set up a new installation date.

Trey Gerrald:

This is absurd.

Trey Gerrald:

How can Sears not vet the people they use and advance?

Trey Gerrald:

So I asked for a full refund and I have to wait seven to 10 business days to get my $506 refund.

Trey Gerrald:

I called best buy.

Trey Gerrald:

When I got off the phone with the Sears BS, I ordered the same exact

Trey Gerrald:

Total cost $406.

Trey Gerrald:

It's $100 cheaper than Sears.

Trey Gerrald:

And I was giving a time and date for the delivery and installation process three days

Trey Gerrald:

Thank God for best buy.

Trey Gerrald:

I will never buy, buy anything from Sears again.

Trey Gerrald:

And I suggest all that.

Trey Gerrald:

Read this, do the same Rosemarie.

Chelsey Donn:

Wow Rosemarie.

Chelsey Donn:

Okay.

Chelsey Donn:

Wow.

Chelsey Donn:

So I have a question just for clarity.

Chelsey Donn:

Cause I feel like I like blacked out for a second.

Chelsey Donn:

Cause I was processing, they said.

Chelsey Donn:

So, sorry, they're not answering our calls are our emails either.

Chelsey Donn:

We're going to schedule you with someone else, but it was like a weekend.

Chelsey Donn:

So they said, well, basically have to wait till Monday.

Chelsey Donn:

So it's going to be like 72 hours.

Chelsey Donn:

What happened in between that section of the Review!

Chelsey Donn:

and the part of the Review!

Chelsey Donn:

where we went to best buy.

Trey Gerrald:

I think that instead of accepting that they asked refund, cause

Trey Gerrald:

So then I think

Chelsey Donn:

Did they say that explicitly?

Chelsey Donn:

And I just like blacked out.

Trey Gerrald:

Well, she, well, Rosemarie says that they, so I asked for a referral refund,

Chelsey Donn:

oh.

Chelsey Donn:

So I asked for a full refund.

Chelsey Donn:

Okay.

Trey Gerrald:

So, and then they have to wait seven to 10 business days to get that, $506 refund.

Trey Gerrald:

That's a very expensive microwave.

Chelsey Donn:

right.

Chelsey Donn:

That is a, yeah, maybe it's a really, really good one.

Trey Gerrald:

All for the Crenn Scion.

Chelsey Donn:

yeah, it's very sweet.

Chelsey Donn:

My first thought is I'm feeling like very true.

Chelsey Donn:

Crimey all of a sudden, and I want to know what happened to T C.

Chelsey Donn:

I is a TCI.

Chelsey Donn:

Did somebody die?

Chelsey Donn:

Are we not concerned?

Chelsey Donn:

I mean, this is what was funny to me is that when this grandmother, yeah,

Chelsey Donn:

I called once.

Chelsey Donn:

And it wants you to voicemail.

Chelsey Donn:

I was very concerned.

Chelsey Donn:

I thought what a nice woman to be so concerned about what is it?

Chelsey Donn:

And then, and then when she said maybe they had a late lunch, I thought, oh God, this is so funny.

Chelsey Donn:

Like she's developing a personal relationship with this company and she's

Chelsey Donn:

And then the company drops the bomb.

Chelsey Donn:

They've also been contacting TCI emails, calls to no avail.

Chelsey Donn:

And I'm sitting here wondering what the hell is happening to GCI.

Trey Gerrald:

Yeah.

Trey Gerrald:

Cause I think that Sears is such a huge company.

Trey Gerrald:

They don't have their own installation delivery

Chelsey Donn:

They probably subcontract out.

Chelsey Donn:

I don't know.

Chelsey Donn:

I don't know how these things work, you guys, but I, I like is anyone else listening, concerned

Chelsey Donn:

I mean, someone should call the police and get them over there.

Chelsey Donn:

There could be something atrocious.

Trey Gerrald:

well, yeah, I am curious, like, obviously I don't think

Trey Gerrald:

I feel like,

Chelsey Donn:

but it was,

Trey Gerrald:

I feel like Sears should be like, they should be concerned.

Chelsey Donn:

Yeah.

Trey Gerrald:

Do you think that this is a common situation?

Trey Gerrald:

Or do you think that this was like a random occurrence?

Trey Gerrald:

I mean,

Chelsey Donn:

I think this is a common situation in that now not

Chelsey Donn:

They're all kind of terrible, but my.

Chelsey Donn:

Landlord slash roommate has had a few things installed here and it's always a

Chelsey Donn:

The person's like not getting back to you or they don't have what they

Chelsey Donn:

And my sister who's lives closer to you has had the same exact thing in New Jersey.

Chelsey Donn:

So I think it's common to have Michigan.

Chelsey Donn:

With deliveries and installs.

Chelsey Donn:

Yes, I do.

Trey Gerrald:

Right.

Trey Gerrald:

I do.

Trey Gerrald:

trust Rosemary and

Chelsey Donn:

Yeah.

Trey Gerrald:

but I do think that there is something about like Korean.

Trey Gerrald:

Reality because Rosemarie was so concerned from the get that there

Chelsey Donn:

Yes.

Chelsey Donn:

Very

Trey Gerrald:

Very

Chelsey Donn:

Lot of anxiety.

Chelsey Donn:

A lot of an,.

Chelsey Donn:

Yes.

Trey Gerrald:

Which I

Chelsey Donn:

it did, did like arrive on time, like, or did it not arrive?

Trey Gerrald:

Well, they were wanting to get it delivered on the 22nd, But then they do

Chelsey Donn:

But through best

Trey Gerrald:

best buy,

Chelsey Donn:

which is sort of,

Trey Gerrald:

Well, that's also another thing.

Trey Gerrald:

Why would it take a month to get it delivered?

Chelsey Donn:

and then, oh, so that's a really long time to wait, wait for a

Chelsey Donn:

Is that.

Chelsey Donn:

So, I guess a lot of things are, you know, there's a lot of stocking issues, shipping issues,

Trey Gerrald:

$30 for their patients.

Trey Gerrald:

How did you, how did you negotiate that?

Trey Gerrald:

I need to take Rosemary's negotiation class.

Chelsey Donn:

So, okay.

Chelsey Donn:

Well, I kind of liked the fact that Rosemarie owned up to that.

Chelsey Donn:

They did something for her.

Trey Gerrald:

Yes.

Trey Gerrald:

I am curious though, like this does I trust rose Marie?

Trey Gerrald:

I appreciate the entire journey here.

Trey Gerrald:

They tell you their age that there'll be older and like a couple of

Chelsey Donn:

two 90, like very impressive, you know, not to demean,

Trey Gerrald:

to be a 90 year old riding on Trustpilot

Chelsey Donn:

right.

Chelsey Donn:

That's what I'm saying.

Chelsey Donn:

GO!

Chelsey Donn:

grandma.

Trey Gerrald:

I guess the bottom line here for Rosemarie was like, I, even though I have this

Trey Gerrald:

So that is my question.

Trey Gerrald:

Like if I were going to buy something from Sears, then how do I make sure that they

Chelsey Donn:

I don't really think you can.

Chelsey Donn:

I think it's like unavoidable.

Chelsey Donn:

It's I think it's a little bit of like a luck of the draw.

Chelsey Donn:

Like I think this could have just as easily happened with best buy.

Chelsey Donn:

It just happened not to.

Trey Gerrald:

Do you think that Sears uses multiple companies?

Trey Gerrald:

Uh,

Chelsey Donn:

if I'm going here, I probably am already concerned.

Chelsey Donn:

Or like the people that go to Trump's violet are going there to complain.

Chelsey Donn:

So I'm trying to think of like someone that would come across this Review!

Chelsey Donn:

and have it be useful.

Chelsey Donn:

I guess if you don't know that they subcontract out and that it might be messy, maybe it

Chelsey Donn:

I don't

Trey Gerrald:

Well, I do think what's interesting to me as useful is that Rosemarie spells out that

Trey Gerrald:

And most of their family does as well.

Trey Gerrald:

And now this experience has happened and they chose another outlet,

Trey Gerrald:

I know.

Trey Gerrald:

that in my history of series, Sears used to be it.

Trey Gerrald:

I mean, that was before buy before circuit city, which doesn't exist.

Trey Gerrald:

It was like, it was the place.

Chelsey Donn:

Hey kids, we're going to Sears.

Trey Gerrald:

had a discount Sears that

Chelsey Donn:

Put on your Sunday best,

Trey Gerrald:

mean, it was like everything.

Trey Gerrald:

It was the Supercenter and now I

Chelsey Donn:

And Rosemary's 99.

Chelsey Donn:

So she was very much large.

Chelsey Donn:

Oh, sorry.

Chelsey Donn:

Sorry.

Chelsey Donn:

Rosemary.

Chelsey Donn:

Rosemary is 89, about to be 90.

Chelsey Donn:

And so they were very much a part of

Trey Gerrald:

The heyday, right?

Trey Gerrald:

that is in my opinion today too, is like, I have been to the Sears in key

Trey Gerrald:

So wait, I do want to circle back.

Trey Gerrald:

What do you think of Rosemary's title lies, corruption and theft.

Chelsey Donn:

Oh, my God.

Chelsey Donn:

So funny.

Chelsey Donn:

I just, I love the way Rosemarie writes this whole Review!

Chelsey Donn:

I get like, kind of like secretary vibes, not to be demeaning, but like all the time

Trey Gerrald:

But I'm curious, what is the, what is the lie?

Chelsey Donn:

I'll go through each.

Chelsey Donn:

The lie is that they're coming.

Chelsey Donn:

Don't worry.

Chelsey Donn:

Even if they don't call you, be basically making Rosemary feel like

Chelsey Donn:

And then she ended up being right in her concern and then they, you know, so.

Trey Gerrald:

So then the corruption was that the company isn't even answering.

Chelsey Donn:

Yeah, it felt like this is this, like, is this a crime?

Chelsey Donn:

Like, are they just, are they just not really accompany?

Chelsey Donn:

And they're just trying to get money from Sierra.

Chelsey Donn:

Like what is happening with the company?

Trey Gerrald:

the thievery because they got a full refund

Chelsey Donn:

Um, the thievery, maybe it's the person that stole the head of

Chelsey Donn:

I don't know.

Chelsey Donn:

All right.

Chelsey Donn:

Maybe the thievery thievery of time.

Chelsey Donn:

Thievery of time.

Trey Gerrald:

Yes.

Trey Gerrald:

Very

Chelsey Donn:

Thievery of time.

Trey Gerrald:

we go.

Trey Gerrald:

Okay, good.

Trey Gerrald:

We did it?

Trey Gerrald:

Well, think that this, I mean, besides the one little spot that tickled both

Trey Gerrald:

Is it entertaining

Chelsey Donn:

I was entertained by Rosemarie personally.

Chelsey Donn:

I just say, I, I, you know, I'm such a cynic now cause we've been doing this

Chelsey Donn:

And so many facets that it almost makes me wonder if this is like, A

Chelsey Donn:

Now, listen, I know that that's like a stretch, but it just seems very on

Chelsey Donn:

And like me and my family have been shopping at Sears for years.

Chelsey Donn:

And then like this whole saga directing, he bought a bass bite.

Chelsey Donn:

Now it's probably not,

Trey Gerrald:

Thank God for best buy

Chelsey Donn:

it's probably a real grandma,

Trey Gerrald:

I, Yeah.

Trey Gerrald:

but that, but I appreciate you bringing that up.

Trey Gerrald:

Cause we do question that a lot.

Trey Gerrald:

I mean, all right.

Trey Gerrald:

you, do you think there's an impact for you as this a deal breaker for you?

Chelsey Donn:

I just think it would reinforce kind of a belief that I already have, which

Chelsey Donn:

Like I don't trust it.

Chelsey Donn:

If it was any product that I can just be like, throw it in my car, like a microwave.

Chelsey Donn:

I would just do that.

Chelsey Donn:

And if I needed help installing it, I would subcontract out myself.

Chelsey Donn:

But that's, that's also kind of just me.

Chelsey Donn:

So I'll say grandma pushed me further into.

Chelsey Donn:

State of mind.

Chelsey Donn:

So I guess you could say that's an impact, right?

Chelsey Donn:

All right.

Chelsey Donn:

Should we crown Rosemary?

Trey Gerrald:

I think I'm ready.

Chelsey Donn:

All right, let's do it.

Trey Gerrald:

All right.

Trey Gerrald:

So Chelsey and I each have our own set of zero to five crown cards and an effort to

Trey Gerrald:

We will simultaneously reveal our rating.

VOICEOVER:

The Queens are Tabulating.

Chelsey Donn:

cool.

Chelsey Donn:

I'm holding up four crowns trays only got four and a half crowns.

Chelsey Donn:

I will look for crowns for Rosemary because I just thought, you know, there's a possibility

Chelsey Donn:

And that it is sort of like a, you got lucky at best by this time, but they could burn you the

Chelsey Donn:

So they did set it up very well by giving what I love to do, which is the compliment sandwich for,

Chelsey Donn:

definitely had a point of view and a perspective.

Chelsey Donn:

I, I joke, but I did believe that this would be something that would be very frustrating for.

Chelsey Donn:

Uh, customer.

Chelsey Donn:

And so for that reason, I went with four crowns for Rosemarie.

Chelsey Donn:

And you went with four and a half.

Chelsey Donn:

Why did you go the extra half crown mile?

Chelsey Donn:

Mio

Trey Gerrald:

the half mile,

Chelsey Donn:

the hat?

Trey Gerrald:

the half point, so, okay.

Trey Gerrald:

So I wanted this to be a Review Queen and so much of it is like so close, but

Trey Gerrald:

Also, I do appreciate the journey of the Review!

Trey Gerrald:

and the detail about how much communication there was.

Trey Gerrald:

But I I took half of crown off because I just think it's a little too long.

Trey Gerrald:

I like, I think you could have gotten us to this feeling a little bit quick.

Trey Gerrald:

But I just was so touched by Rosemarie.

Trey Gerrald:

I love that it's like months before the grandson comes and they're trying

Trey Gerrald:

I don't know if I am weighing purchasing much from Sears.

Trey Gerrald:

I have done it in QS because it's the only option, but I was, I do think the impact is I, I

Trey Gerrald:

But I ultimately have the biggest impact here is like Rosemary was really trying to

Trey Gerrald:

And that is bothersome to me.

Trey Gerrald:

The customer should always be right, you know?

Chelsey Donn:

Uh, great.

Chelsey Donn:

And you're right.

Chelsey Donn:

She, she did kind of do her due diligence and still sort of ended up short.

Chelsey Donn:

So great.

Chelsey Donn:

Review!

Chelsey Donn:

try, always, always delivering with the, with the goods.

Chelsey Donn:

And that might come up in a minute.

Trey Gerrald:

Wait, what was your grandma's name?

Trey Gerrald:

Both of them.

Chelsey Donn:

You just, our first names, Sherry and Doris.

Trey Gerrald:

And mine were Elizabeth and Mary Knox,

Chelsey Donn:

Mary Knox,

Trey Gerrald:

Yeah.

Trey Gerrald:

Country hillbilly folk.

Trey Gerrald:

It was M a R

Chelsey Donn:

knock, knock who's there.

Chelsey Donn:

And Mary

Trey Gerrald:

Well, yes, but it was spelled K N O X.

Chelsey Donn:

Oh, no,

Trey Gerrald:

I have no idea what that means, but her name was Meredith.

Chelsey Donn:

uh, like, was it a hyphen?

Trey Gerrald:

No, just two words.

Chelsey Donn:

Mary Knox.

Chelsey Donn:

Okay.

Chelsey Donn:

All right.

Chelsey Donn:

Why were you asking, do you think rose Marie is like a real grandma.

Trey Gerrald:

I just don't hear Rosemarie much anymore at all.

Chelsey Donn:

You don't, you don't meet many Rosemary's, but I think it could make a resurgence

Trey Gerrald:

Yeah.

Trey Gerrald:

Ethel.

Trey Gerrald:

All right.

Trey Gerrald:

My queen, we have the most Regal portion of our show Chelsey.

Trey Gerrald:

Who are you inducting today for

Chelsey Donn:

Good.

Chelsey Donn:

One.

Trey Gerrald:

and train Marie.

Chelsey Donn:

And train Marie tremory.

Chelsey Donn:

Okay.

Chelsey Donn:

So I did say thank you for delivering that Review!

Chelsey Donn:

and I also want to thank a delivery person in this Royal Highness moment.

Chelsey Donn:

I am nominating Sophia for Tato and Sophia was delivering a pizza to Karen Sullivan.

Chelsey Donn:

And it was late at night.

Chelsey Donn:

It was around 10 o'clock at night, and she was standing out waiting for the driver to

Trey Gerrald:

Okay.

Chelsey Donn:

So out of nowhere in like the cover of night, she like her knee went

Chelsey Donn:

And so feeling.

Chelsey Donn:

Came to deliver the pizza and happened to have been like a F like first responder, like EMT or

Chelsey Donn:

And now, you know, she survived.

Chelsey Donn:

She, she, um, suffered two severe brain bleeds and she's recovering.

Chelsey Donn:

Yeah.

Chelsey Donn:

But she

Trey Gerrald:

she tip Sophia?

Chelsey Donn:

Oh, my God.

Chelsey Donn:

Well she's she said that Sophia was her guardian angel.

Chelsey Donn:

She literally said that she was seeing, she, it was 10 o'clock at night.

Chelsey Donn:

You guys, she said she was seeing clouds.

Chelsey Donn:

Like that's how bad, whatever.

Chelsey Donn:

To her with this fall was, and that Sophia came in like an angel and rescued her.

Chelsey Donn:

And thank God she did, you know, because it was late at night, she fell in her driveway.

Chelsey Donn:

It could've easily been, uh, you know, even more tragic.

Chelsey Donn:

It was dark.

Chelsey Donn:

And it made me just think of all of the.

Chelsey Donn:

And I mean, this one is Sophia is obviously being recognized in an article, but so many

Chelsey Donn:

But in these moments, it just reminds me like, we're all human.

Chelsey Donn:

Like, even if you're the person that's just like ordered your food and you're

Chelsey Donn:

Uh, we just, didn't try to put that aside.

Chelsey Donn:

And it's so hard in the moment.

Chelsey Donn:

And by the way, of course, Sophia is just like, well, of course I did it.

Chelsey Donn:

Anybody would have, but not everybody.

Chelsey Donn:

Is that aware all the time?

Chelsey Donn:

It's not even, would you do something if you saw something, not everybody is seeing everything.

Chelsey Donn:

So the fact that Sophia was aware and her awareness led to Karen Sullivan being okay.

Chelsey Donn:

It's such a, such a beautiful mitzvah.

Chelsey Donn:

And so it's such an honor for me today to nominate Sophia for Tato as our Royal Highness.

Chelsey Donn:

I think I can say our right.

Trey Gerrald:

Yeah, that's amazing.

Chelsey Donn:

speak for both of us.

Trey Gerrald:

Wow.

Trey Gerrald:

Good job.

Trey Gerrald:

Holy cow.

Chelsey Donn:

right.

Chelsey Donn:

Ah,

Trey Gerrald:

It reminds me of the true documentary series and

Chelsey Donn:

Oh, my God.

Chelsey Donn:

You know, I got sucked in again recently.

Trey Gerrald:

Me too.

Trey Gerrald:

All right.

Chelsey Donn:

All right.

Chelsey Donn:

Wow.

Trey Gerrald:

round on the argue.

Trey Gerrald:

ARQ Ferris Ferris.

Chelsey Donn:

Thank you so much for joining us today.

Chelsey Donn:

If you liked what you heard, please share the show with a friend.

Trey Gerrald:

And if you didn't like what you heard, please share the show with an enemy.

Trey Gerrald:

If you would like to support the production of our show, visit Review That Review dot com slash

Trey Gerrald:

Remember, you can join our mailing list at Review That Review dot com to stay up to date

Chelsey Donn:

that's right.

Chelsey Donn:

You can also hit up our voicemail box.

Chelsey Donn:

We are here ready to help call us at one eight five zero Review zero.

Chelsey Donn:

You can also follow us on all of the socials at the Review!

Chelsey Donn:

Queens.

Chelsey Donn:

I'm at Chelsey BD and that's Chelsey with them.

Trey Gerrald:

And I am at Trey Gerrald.

Chelsey Donn:

On today's after show pod as promised we are going back into the archives

Chelsey Donn:

is for T-Mobile and it is a three-star review.

Chelsey Donn:

So can't wait to.

Trey Gerrald:

Ooh.

Trey Gerrald:

All right.

Trey Gerrald:

So to.

Trey Gerrald:

find out what made Chelsey say.

Chelsey Donn:

And I loved her.

Chelsey Donn:

I mean, like we were like BFF, I can't remember her name and find out what made Trey say.

Trey Gerrald:

It occurs to me that mussels and casserole dishes do not go together.

Trey Gerrald:

Then join our Patreon@Patreon.com slash Review That Review to hear our weekly

Trey Gerrald:

And please remember

Chelsey Donn:

Ignore the haters.

Chelsey Donn:

You're a queen

Trey Gerrald:

GENDA non-specific queen.

Chelsey Donn:

of course.

Trey Gerrald:

Bye.

Chelsey Donn:

Yeah.

VOICEOVER:

Review That Review is an independent podcast.

VOICEOVER:

Certain names have been redacted or changed to protect the guilty.

VOICEOVER:

Executive Produced by Trey Gerrald and Chelsey Donn with editing and

VOICEOVER:

With Voiceover talents by Eva Kaminsky, our cover art was designed by LogoVora

Trey Gerrald:

Oh, Glen.

Trey Gerrald:

Avir.

Trey Gerrald:

Hi, I miss the old days of your.

Chelsey Donn:

Oh, my God.

Chelsey Donn:

I used to, when I was at school, this is probably the story for matriarch, but I

Chelsey Donn:

And I said it wrong.

Chelsey Donn:

I'm sure my friend Lauren will remind me, but.

About the Podcast

Show artwork for Review That Review with Chelsey Donn & Trey Gerrald
Review That Review with Chelsey Donn & Trey Gerrald
A comedy podcast dedicated to reviewing pedestrian online reviews!

About your hosts

Profile picture for Trey Gerrald

Trey Gerrald

Actor | Writer | Human-Person
Review Queen 👑
Profile picture for Chelsey Donn

Chelsey Donn

Actress | Comedian | Writer
Review Queen 👑