Episode 23: Interior Designer / Yankee Candle Company

Trey Gerrald: 00:00:00

Hey Queens.

Trey Gerrald: 00:00:00

Here's a quick editing note.

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This week Chelsey was in town and we recorded with her in my guest bedroom,

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So you will notice that her audio quality is just a touch echo-y.

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I apologize.

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It's completely my fault.

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We will do better moving forward.

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Regardless, this is a very fun episode.

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Bear with us.

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Next week everything goes back to normal audio wise, and we love you for listening.

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Enjoy the show.

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[Theme Song]

VOICEOVER: 00:00:38

Ah.,

Chelsey Donn: 00:00:55

Hi.

Trey Gerrald: 00:00:56

Hello.

Trey Gerrald: 00:00:58

Oh, look at you in that that fancy bedroom.

Chelsey Donn: 00:01:01

I wonder where I could be with this fancy lighting.

Chelsey Donn: 00:01:04

That's very similar to yours.

Trey Gerrald: 00:01:06

Anyway.

Trey Gerrald: 00:01:06

Hello everyone.

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Welcome to Review That Review the podcast dedicated to reviewing

Chelsey Donn: 00:01:11

Reviews!

Chelsey Donn: 00:01:13

We're just like Siskel & Ebert, only instead of reviewing cinematic masterpieces, we

Trey Gerrald: 00:01:22

That's Chelsey, Donn.

Chelsey Donn: 00:01:24

And that's Trey Gerrald.

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And together we're

VOICEOVER: 00:01:27

The Review Queens!

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OMG Chelsey.

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You are in my guest bedroom and you are wearing my blue light blocking glasses.

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And you are looking very chic.

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Might I say?

Chelsey Donn: 00:01:40

Thank you!

Chelsey Donn: 00:01:41

It's always nice to have a new pair.

Chelsey Donn: 00:01:43

I'm home visiting my family.

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It's my sister.

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Sorry, my sister's daughter.

Chelsey Donn: 00:01:49

That's a weird way of saying my niece.

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It's like my niece and my dad's birthday's both the same day.

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So it's a two for one.

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And I came in for that and my niece had a unicorn Barbie yoga birthday.

Trey Gerrald: 00:02:05

Wow.

Chelsey Donn: 00:02:06

Yeah.

Chelsey Donn: 00:02:07

Very specific!

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But she loves them all equally.

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So she just had to go for a three for one.

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And I just think it's amazing that a kid would want to do yoga for their birthday.

Chelsey Donn: 00:02:16

Like I can't imagine ever being like, 'let's do a workout class!' But good for her, you know?

Trey Gerrald: 00:02:22

Oh my Gosh.

Chelsey Donn: 00:02:25

She's adorable.

Chelsey Donn: 00:02:27

How was your week?

Trey Gerrald: 00:02:28

I've had a good week.

Trey Gerrald: 00:02:29

You know, we got really were recording on a Thursday.

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'Tell me on a Sunday, please.' I don't know why I just thought of that.

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I've had a good week.

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It's uh, another wonderful, like fall weather time, I'm wearing a sweater.

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It's a little hot.

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It's a little hot for it, but I'm like so into it.

Trey Gerrald: 00:02:49

Yeah.

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It's been a good week.

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I'm happy to be back and recording with you my Queen.

Chelsey Donn: 00:02:54

I'm so happy to be here too.

Chelsey Donn: 00:02:55

I got a couple of new sweaters too.

Chelsey Donn: 00:02:57

It's like as soon as it starts to get even the littlest bit chilly, you're like, I

Chelsey Donn: 00:03:03

I'm wearing as like very preppy attire.

Trey Gerrald: 00:03:06

It looks that!

Chelsey Donn: 00:03:07

Thank you.

Chelsey Donn: 00:03:07

I had an audition earlier where I was playing a manager and this was,

Trey Gerrald: 00:03:13

Wow.

Trey Gerrald: 00:03:14

I feel like this podcast gives you a lot of experience with channeling management.

Chelsey Donn: 00:03:18

It's true.

Chelsey Donn: 00:03:19

It is true.

Chelsey Donn: 00:03:20

It is true.

Chelsey Donn: 00:03:21

It was interesting to be on the other side, I will say.

Chelsey Donn: 00:03:24

Yeah.

Chelsey Donn: 00:03:25

Um, and with that in mind, Trey, do you have a complaint that you would like to Lodge

Trey Gerrald: 00:03:35

Yes, Manager.

Trey Gerrald: 00:03:36

I need your attention because I'm here to

VOICEOVER: 00:03:39

Lodge a Complaint

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against nightmares.

Chelsey Donn: 00:03:42

Ah, terrible.

Trey Gerrald: 00:03:44

Okay.

Trey Gerrald: 00:03:44

So this actually happened, and this is following our, um, home state episode

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And I don't know if you ever have this, but I have this recurring, it's sometimes

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trauma from my high school, you know, there were 15 of us, five of us were cut.

Trey Gerrald: 00:04:03

So it always felt like you were unsafe, which I am owning that that is my experience.

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And I'm gonna talk about it.

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So.

Chelsey Donn: 00:04:10

Own it.

Chelsey Donn: 00:04:11

Queen!

Trey Gerrald: 00:04:11

I...

Trey Gerrald: 00:04:12

thank you.

Trey Gerrald: 00:04:13

So I still to this day will have nightmares.

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Like, this literally happened earlier this week and I texted two of my friends that

Trey Gerrald: 00:04:27

It was like you would go into this board room and sit at the end of a huge conference table-

Chelsey Donn: 00:04:30

We called them juries in college.

Chelsey Donn: 00:04:33

Is it the same, same idea?

Trey Gerrald: 00:04:34

Similar.

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But um, you didn't have to do a performance.

Trey Gerrald: 00:04:38

It was like, sort of, they just were sort of like evaluating you on the entire semester,

Chelsey Donn: 00:04:44

Well, a jury.

Chelsey Donn: 00:04:44

Yeah.

Chelsey Donn: 00:04:44

But they would ask us to do stuff.

Trey Gerrald: 00:04:46

Right.

Trey Gerrald: 00:04:47

So this was based on all of the performances throughout the, like working in the classes.

Chelsey Donn: 00:04:50

It was just like a one-on-one meeting assessment.

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With every faculty member.

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And you.

Chelsey Donn: 00:04:55

Wow.

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At a board table and they would, each teacher had

Trey Gerrald: 00:04:59

- Chelsey Donn: At a board table?

Trey Gerrald: 00:05:00

Yeah, it was a literal boardroom, like you're doing 'don't fuck

Trey Gerrald: 00:05:06

- Chelsey Donn: That's nightmarish.

Trey Gerrald: 00:05:07

It was, and each teacher had their own set of rosters for like their disciplines.

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And you would sit there.

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And I remember being so traumatized that I illegally brought in a

Trey Gerrald: 00:05:18

To record them berating me because I thought I would like sue them or something.

Trey Gerrald: 00:05:22

This is like we're in the weeds.

Trey Gerrald: 00:05:24

They were always great.

Trey Gerrald: 00:05:25

They always were never mean to me.

Trey Gerrald: 00:05:27

They just never thought I was spectacular enough to like, be a huge success, which whatever.

Chelsey Donn: 00:05:33

Okay.

Trey Gerrald: 00:05:33

I just never, it doesn't matter, but so I still have these nightmares.

Trey Gerrald: 00:05:36

The other day, I had a nightmare that I was preparing to go in for this adjudication.

Trey Gerrald: 00:05:41

And they had suddenly there were 10 strangers and there were all alternates

Trey Gerrald: 00:05:51

So I texted my friends, Lucinda and Lauren, and were like 'another high school nightmare.' And

Trey Gerrald: 00:06:01

I'm lodging that cause nightmares, especially when they wake you up and you're like in

Chelsey Donn: 00:06:07

Yeah!

Trey Gerrald: 00:06:08

I guess there's some repressed trauma I'm realizing as I'm speaking this

Trey Gerrald: 00:06:13

Why do our brains do that?

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Like, the mind is so miraculous, like we're processing all of the stuff

Trey Gerrald: 00:06:20

And this is, you know, I graduated high school in '04, so this is like, deep-rooted.

Trey Gerrald: 00:06:25

I don't know why my mind is still trying to work that out, but I'm, I'm lodging

Chelsey Donn: 00:06:33

Yeah.

Chelsey Donn: 00:06:34

Not a good feeling.

Chelsey Donn: 00:06:35

Also.

Chelsey Donn: 00:06:35

I just feel like in my nightmares, there's always some challenge that I need to

Chelsey Donn: 00:06:48

It's like, it's an unsolvable mystery.

Chelsey Donn: 00:06:50

That's why.

Trey Gerrald: 00:06:50

I also have a lot of frequent nightmares where my teeth fall out.

Trey Gerrald: 00:06:54

That happens a lot to me.

Trey Gerrald: 00:06:56

I have that a lot.

Chelsey Donn: 00:06:57

A lot?

Chelsey Donn: 00:06:58

That, that one, I mean, we can talk about this on the, on the, uh, Patreon, but that,

Trey Gerrald: 00:07:06

I've heard that.

Trey Gerrald: 00:07:07

Yeah.

Chelsey Donn: 00:07:08

Yeah.

Chelsey Donn: 00:07:08

We can talk about later.

Trey Gerrald: 00:07:09

I'm gonna make a note.

Trey Gerrald: 00:07:10

What about you?

Trey Gerrald: 00:07:11

What do you want to Lodge A Complaint against?

Chelsey Donn: 00:07:13

Thank you for asking.

Chelsey Donn: 00:07:14

I want a Lodge, A Complaint.

Chelsey Donn: 00:07:16

Now I know I complain a lot about driving it's because I live in LA and

Chelsey Donn: 00:07:25

So I don't know why I feel like I need to preface this complaint with this,

Chelsey Donn: 00:07:30

We all have somewhere to go.

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And I'm someone that is very much like let's all get there as quickly and safely.

Chelsey Donn: 00:07:36

As possible.

Chelsey Donn: 00:07:38

So that being said, I really hate it when I'm driving and you can make a right turn on red.

Chelsey Donn: 00:07:45

And someone's behind you and they're honking at you.

Trey Gerrald: 00:07:48

Oh my God.

Chelsey Donn: 00:07:49

The light is red.

Chelsey Donn: 00:07:50

It's an option.

Chelsey Donn: 00:07:52

Is it not?

Chelsey Donn: 00:07:52

It's an option to turn right on red and I'm not turning right at that very moment.

Chelsey Donn: 00:07:58

Cause it's not safe because there's a pedestrian walking or there's a car coming.

Chelsey Donn: 00:08:03

There's a reason why I'm just not turning right.

Chelsey Donn: 00:08:06

Like if the road was wide and clear and open and it was red and I was able

Chelsey Donn: 00:08:17

So it's just so obnoxious to me when there are people that will honk at me to turn and, and

Chelsey Donn: 00:08:33

Does this happen to you?

Trey Gerrald: 00:08:36

I feel like you always Lodge A Complaint and it triggers like something

Trey Gerrald: 00:08:50

But now in New Jersey, it's both.

Trey Gerrald: 00:08:53

Sometimes you'll have a no turn on red.

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And sometimes you can.

Chelsey Donn: 00:08:57

And same in LA.

Trey Gerrald: 00:08:58

So I get so stressed out anytime I am at the light in the turn lane, because-

Chelsey Donn: 00:09:04

Like you're the first position?

Trey Gerrald: 00:09:05

Cause I can't tell if it is illegal or not.

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'cause in New York.

Trey Gerrald: 00:09:09

you just can't ever.

Trey Gerrald: 00:09:11

So I'm like so accustomed to that.

Trey Gerrald: 00:09:13

And then I start literally getting so worked up like, oh no, there's a car coming.

Trey Gerrald: 00:09:17

It's behind me.

Trey Gerrald: 00:09:18

It's on my bumper.

Trey Gerrald: 00:09:19

Am I supposed to turn them on?

Trey Gerrald: 00:09:19

I start.

Trey Gerrald: 00:09:20

And then they honk at you.

Trey Gerrald: 00:09:20

And then you're like, what am I, you know, it's like helpless.

Trey Gerrald: 00:09:23

I feel helpless.

Trey Gerrald: 00:09:24

So yes, I totally recognize

Chelsey Donn: 00:09:25

I mean, also there's like a honking language, you know, like there's like

Trey Gerrald: 00:09:30

toot!

Chelsey Donn: 00:09:31

Maybe this person.

Chelsey Donn: 00:09:32

Yeah.

Chelsey Donn: 00:09:32

Like a, "toot toot!"

Chelsey Donn: 00:09:33

Maybe this person didn't realize they're supposed to turn on red.

Chelsey Donn: 00:09:36

I'm fine with a little toot, but like a full bleeeeh, like honk, like, yeah.

Chelsey Donn: 00:09:42

Like that is so inappropriate when the light is red.

Trey Gerrald: 00:09:44

I agree.

Chelsey Donn: 00:09:45

Anyway, Complaint Lodged.

Trey Gerrald: 00:09:48

That got me.

Trey Gerrald: 00:09:48

You got me with that.

Chelsey Donn: 00:09:49

I'm glad.

Chelsey Donn: 00:09:50

I'm glad.

Chelsey Donn: 00:09:50

It's not just me because man, I got so annoyed the other day, right before I left LA it happened.

Chelsey Donn: 00:09:55

And I was just like, I can't with you.

Trey Gerrald: 00:09:57

Did you bottom out your car?

Chelsey Donn: 00:09:58

I didn't bottom out my car.

Trey Gerrald: 00:10:00

Okay good.

Chelsey Donn: 00:10:01

Thank goodness.

Trey Gerrald: 00:10:03

Well, I'm glad that we're laughing.

Trey Gerrald: 00:10:05

Why don't we take this laughter and channel it and just some online reviews.

Trey Gerrald: 00:10:08

How do you feel about that?

Chelsey Donn: 00:10:09

Oh, my God, they feel so good about that.

Trey Gerrald: 00:10:11

Good.

Chelsey Donn: 00:10:12

How do you feel?

Trey Gerrald: 00:10:13

I feel ready.

Trey Gerrald: 00:10:14

I feel ready to read.

Chelsey Donn: 00:10:15

I feel ready.

Chelsey Donn: 00:10:16

I didn't stretch, but I'm ready.

Trey Gerrald: 00:10:17

All right.

Trey Gerrald: 00:10:18

So as you all know, Chelsey and I are your trusty Review Queens.

Trey Gerrald: 00:10:22

We each bring in a review from the internet that we feel needs to be inspected.

Chelsey Donn: 00:10:26

We read you the review.

Chelsey Donn: 00:10:27

We break it down and rate the impact of the review on a scale from one to five crowns.

Chelsey Donn: 00:10:32

It's a very Regal process that we call

VOICEOVER: 00:10:35

Assess that Kvetch!

Trey Gerrald: 00:10:37

And Chelsey my girl, you first, today.

Chelsey Donn: 00:10:39

I'm first?!

Chelsey Donn: 00:10:42

I'm so honored!

Trey Gerrald: 00:10:43

Take it away.

Trey Gerrald: 00:10:44

RQ

VOICEOVER: 00:10:47

Review That Review.

Chelsey Donn: 00:10:51

All right.

Chelsey Donn: 00:10:51

You guys, I am coming at you today with a brand new source, cause I just

Chelsey Donn: 00:10:56

So this review is from Houzz.

Chelsey Donn: 00:10:59

It's spelled H O U Z Z.

Chelsey Donn: 00:11:04

It's a one stop shop for all of your designer needs and you can hire a designer from there.

Chelsey Donn: 00:11:10

And then I think they even have their own products a little bit.

Trey Gerrald: 00:11:13

Yeah.

Trey Gerrald: 00:11:13

And it's like a, a staple for commercials on HGTV.

Chelsey Donn: 00:11:18

Sure.

Chelsey Donn: 00:11:18

So this review is from Houzz and it is for a design company called Design Works.

Chelsey Donn: 00:11:25

Uh, it is a one-star review.

Chelsey Donn: 00:11:28

Interestingly written by S&W Investments, LLC.

Chelsey Donn: 00:11:35

And that's S ampersand W.

Trey Gerrald: 00:11:39

Oh.

Chelsey Donn: 00:11:40

Okay.

Trey Gerrald: 00:11:40

All right.

Chelsey Donn: 00:11:42

So let's hear it.

Chelsey Donn: 00:11:42

Shall we?

Trey Gerrald: 00:11:43

Yeah!

Chelsey Donn: 00:11:45

Do not hire Design Works.

Chelsey Donn: 00:11:49

Robin doesn't care about the finished product.

Chelsey Donn: 00:11:52

Only cares about the money she'll make.

Chelsey Donn: 00:11:55

On the day of install, which should have been the completion day.

Chelsey Donn: 00:11:59

She only had two thirds of the furniture in, only put up half of the decor needed to fill the home.

Chelsey Donn: 00:12:06

And there was no artwork.

Chelsey Donn: 00:12:09

She also waited to order the bath accessories until two days before install.

Chelsey Donn: 00:12:14

So they were over two weeks late.

Chelsey Donn: 00:12:17

Then she never came back to finish the project.

Chelsey Donn: 00:12:21

We got tired off making the phone calls, asking when things would get done and only

Chelsey Donn: 00:12:32

We started working with her six months before the home was finished.

Chelsey Donn: 00:12:37

So it wasn't a case of rush deadlines by any means.

Chelsey Donn: 00:12:41

She's considered a distributor for some of the furniture lines.

Chelsey Donn: 00:12:45

And we had a few items with defects for issues.

Chelsey Donn: 00:12:49

She ignores our calls and emails, asking for the items to be fixed.

Chelsey Donn: 00:12:55

She never treats you like the client or cares about doing a good job.

Chelsey Donn: 00:13:00

Her excuse is always, 'welcome to my world.'

Chelsey Donn: 00:13:03

She ordered pieces that don't fit or are completely off the color scheme, bar stools

Chelsey Donn: 00:13:23

A yellow cream headboard in a completely white and gray room.

Trey Gerrald: 00:13:28

Eww!

Chelsey Donn: 00:13:28

Be aware of this designer.

Chelsey Donn: 00:13:31

She asks for her fee to be paid in full 12 weeks after signing the contract,

Chelsey Donn: 00:13:41

And then doesn't finish the project and doesn't care.

Chelsey Donn: 00:13:47

S&W!

Trey Gerrald: 00:13:48

Okay, wait, I'm very curious by this username S & W Investments, LLC.

Trey Gerrald: 00:13:55

It's very ballsy to leave this review with like your LLC, which

Trey Gerrald: 00:14:04

very extremely.

Chelsey Donn: 00:14:06

Yeah.

Chelsey Donn: 00:14:06

They're not hiding or are they?

Trey Gerrald: 00:14:08

But see.

Trey Gerrald: 00:14:08

That's also what I'm wondering..

Trey Gerrald: 00:14:09

like, S&W Investments, do you think that this is like a rich person's like investment

Trey Gerrald: 00:14:16

Or do you like, do you think this is, do you think that S and w had one home that they're living in

Chelsey Donn: 00:14:26

I think that's a good question.

Chelsey Donn: 00:14:27

I had the same thought when I saw S & W Investments, LLC, as the writer of this Review.

Chelsey Donn: 00:14:33

Cause I thought that sounds like a business, not a personal home, but then when they're talking

Chelsey Donn: 00:14:48

Or would you kind of know...?

Trey Gerrald: 00:14:50

I mean, I was curious, like, if, if they didn't have that username,

Trey Gerrald: 00:14:58

So maybe it's a little, like, it doesn't matter actually, but I was just taken by

Chelsey Donn: 00:15:07

I know.

Trey Gerrald: 00:15:08

Okay.

Trey Gerrald: 00:15:08

I have personally dealt with renovations on, two separate properties, like full reno.

Trey Gerrald: 00:15:16

The whole thing.

Chelsey Donn: 00:15:17

Yeah.

Trey Gerrald: 00:15:18

And designers are a little bit different.

Trey Gerrald: 00:15:20

It's usually like construction people are-

Chelsey Donn: 00:15:21

Was this a reno?

Trey Gerrald: 00:15:23

No, we, it was fully done, but no one ever sticks to a timeline in that world.

Trey Gerrald: 00:15:27

You know, my sister was a property manager and like timelines are like a joke.

Trey Gerrald: 00:15:32

No, one's trying to honor the timeline that they tell you.

Trey Gerrald: 00:15:35

Designers is a different situation though.

Trey Gerrald: 00:15:38

You know, it's all about ordering and like addressing the lead time so

Trey Gerrald: 00:15:45

So that's very interesting, the whole conversation about the designer is a distributor for the thing.

Trey Gerrald: 00:15:50

And then there's defects.

Trey Gerrald: 00:15:51

Like, it all seems very complicated because you obviously want to use the

Chelsey Donn: 00:15:57

Correct.

Trey Gerrald: 00:15:58

I mean, it makes me feel a little nerv...

Trey Gerrald: 00:16:01

I mean, it makes the communication, the fact that like communication ceased until payment

Trey Gerrald: 00:16:10

That's very, that's very hard for Trey personally, to bounce back from, like, I

Trey Gerrald: 00:16:17

I'm never, that is a deal breaker to me.

Trey Gerrald: 00:16:19

The whole thing about being paid 12 weeks after contract, like that's

Trey Gerrald: 00:16:24

You've got to read these contracts because that if that's in the contract, well then there you go.

Trey Gerrald: 00:16:29

Like, you should have looked at that.

Trey Gerrald: 00:16:30

That's like sort of tricky, tricky, but like, if you're not gonna like speak, like you are

Trey Gerrald: 00:16:39

The whole, the whole thing about a 30 inch table with a 27 inch stool.

Trey Gerrald: 00:16:42

That is so funny to me.

Trey Gerrald: 00:16:45

That's a three inch gap.

Chelsey Donn: 00:16:47

I know how horrible for your knees.

Chelsey Donn: 00:16:50

I mean, the one thing I will say, I think there was some timeline stuff with S&W that was a bit

Chelsey Donn: 00:16:58

So first they say they started working with her over her Robin at Design Works

Trey Gerrald: 00:17:08

Right.

Chelsey Donn: 00:17:08

Right?

Chelsey Donn: 00:17:09

So I'm wondering at what point they sign the contract.

Chelsey Donn: 00:17:12

Now, the reason why I feel like this is important is because they say that it needs to be paid

Chelsey Donn: 00:17:22

Now, if we're looking at six months and we're looking at 12 weeks, so 12 weeks is three months.

Chelsey Donn: 00:17:26

So did they wait three months to sign the contract?

Chelsey Donn: 00:17:28

Because how are they?

Chelsey Donn: 00:17:29

They said that things went wrong and then we started to hold on the payment.

Chelsey Donn: 00:17:34

You know what I mean?

Chelsey Donn: 00:17:36

So I'm wondering.

Chelsey Donn: 00:17:37

When, when was the whole timeframe, because if we, if we started, if we agreed to work with

Trey Gerrald: 00:17:53

Right.

Trey Gerrald: 00:17:53

I wonder if there's a deposit that's required and then the entire payment

Trey Gerrald: 00:17:59

So maybe, they were in the process?

Chelsey Donn: 00:18:01

Maybe.

Chelsey Donn: 00:18:02

But I'm just saying still the time that doesn't really add up.

Trey Gerrald: 00:18:05

That is true.

Trey Gerrald: 00:18:06

Good point!

Chelsey Donn: 00:18:06

They started working with her six months before the home was finished, and then they

Chelsey Donn: 00:18:19

So maybe they didn't, I just I'm confused at how we stopped payment.

Chelsey Donn: 00:18:23

If we're asked to pay in full.

Trey Gerrald: 00:18:26

Right.

Trey Gerrald: 00:18:26

Unless it's in escrow?

Chelsey Donn: 00:18:27

Oh, I guess so.

Chelsey Donn: 00:18:31

Yeah.

Chelsey Donn: 00:18:31

Maybe.

Trey Gerrald: 00:18:31

When is this review, by the way?

Trey Gerrald: 00:18:32

Like what year is it?

Chelsey Donn: 00:18:34

2020.

Trey Gerrald: 00:18:35

Because you know, the pandemic really caused a whole problem with delivery.

Trey Gerrald: 00:18:39

True.

Chelsey Donn: 00:18:40

Here, but here's the problem with that.

Chelsey Donn: 00:18:42

People understood that in 2020, I don't, I can't give S&W credit or not, but it seems like

Chelsey Donn: 00:18:54

Like if Robin had been communicating with them and said, 'I'm so sorry, things are

Chelsey Donn: 00:19:04

Robin just went ghosted them.

Chelsey Donn: 00:19:07

That's what I'm getting.

Trey Gerrald: 00:19:08

It's also interesting to me that, like they said that half

Chelsey Donn: 00:19:14

Yeah.

Trey Gerrald: 00:19:14

Because what I'm curious about is like, was there not a virtual design?

Trey Gerrald: 00:19:19

Like saying that some of the stuff was like cream and the room is grey.

Trey Gerrald: 00:19:23

Wasn't there an itemized list of like, this is what's, this is the

Trey Gerrald: 00:19:28

It's a little surprising to me that S & W did not know the color until it was in the property.

Chelsey Donn: 00:19:34

Agreed.

Chelsey Donn: 00:19:35

Yeah.

Chelsey Donn: 00:19:35

I mean, what, where, where is S & W's responsibility within this?

Chelsey Donn: 00:19:40

If, if anywhere, even with the ordering of the bathroom items.

Chelsey Donn: 00:19:45

Was there a list where they were supposed to order the bath accessories and then they, flubbed and

Chelsey Donn: 00:19:53

So they were two weeks late.

Chelsey Donn: 00:19:55

Or do you think we forgot to ask about the bath accessories thinking that Robin

Chelsey Donn: 00:20:03

And then that was a flub.

Trey Gerrald: 00:20:05

Well, yeah, I mean, I, I think it's very clear there was breakdown

Chelsey Donn: 00:20:10

For sure.

Trey Gerrald: 00:20:11

The no artwork thing.

Trey Gerrald: 00:20:12

It's like, how do you start design?

Trey Gerrald: 00:20:14

I mean, every designer has their own process, but like you hire a designer to take the lead.

Chelsey Donn: 00:20:19

Right.

Chelsey Donn: 00:20:19

And you hit renderings.

Trey Gerrald: 00:20:21

You would think.

Chelsey Donn: 00:20:21

And I also understand the whole idea of needing a hard deadline

Chelsey Donn: 00:20:28

And so, like you're saying, I'm wondering, where were the renderings?

Chelsey Donn: 00:20:32

How come we didn't know that the colors were going to be completely off?

Chelsey Donn: 00:20:36

Was it that Robin was assuring us, that they weren't going to be.

Chelsey Donn: 00:20:39

And then when they were in the space, it was like, whoa, that doesn't look right.

Trey Gerrald: 00:20:42

Yeah.

Trey Gerrald: 00:20:42

Because I'm also curious about the scope of the project, but that just, again,

Chelsey Donn: 00:20:55

Yeah.

Chelsey Donn: 00:20:55

And I gotta say, I, I know we've, we've touched on this, but there's nothing

Chelsey Donn: 00:21:03

Like they just want to get the money from you.

Chelsey Donn: 00:21:04

They're not interested in doing the job.

Chelsey Donn: 00:21:06

You're just another number on their list and they don't care.

Chelsey Donn: 00:21:10

And then as soon as they get their money, they're gone.

Chelsey Donn: 00:21:12

Never to be heard of again, like.

Chelsey Donn: 00:21:15

Terrible.

Chelsey Donn: 00:21:16

And for, for that, I will say, sorry, Design Works, but if I read this Review and I was

Trey Gerrald: 00:21:24

Yeah.

Trey Gerrald: 00:21:25

It is very red flaggy.

Trey Gerrald: 00:21:27

What is the spelling and grammar like from S & W?

Chelsey Donn: 00:21:31

It's pretty good, except for that one

Chelsey Donn: 00:21:33

- Trey Gerrald: of!

Chelsey Donn: 00:21:33

Off instead of of, yeah.

Trey Gerrald: 00:21:35

That's so interesting to add an extra letter.

Trey Gerrald: 00:21:37

It's usually the reverse.

Chelsey Donn: 00:21:39

Yeah.

Chelsey Donn: 00:21:39

Yeah.

Chelsey Donn: 00:21:40

I dunno.

Chelsey Donn: 00:21:40

Maybe they, there was a problem with the F key, but they, they, uh, they

Chelsey Donn: 00:21:50

A lot of caps.

Trey Gerrald: 00:21:51

Yeah.

Trey Gerrald: 00:21:51

I noticed that in the beginning.

Chelsey Donn: 00:21:54

Yeah.

Trey Gerrald: 00:21:54

I guess my question is like, I'm not really sure how to gauge if this is

Chelsey Donn: 00:22:02

Oh!

Chelsey Donn: 00:22:03

I totally, I, sorry, I forgot to mention, there are a couple of images along with

Chelsey Donn: 00:22:15

Like there, it's touching the lip of the table, basically, so terrible on that.

Chelsey Donn: 00:22:22

And then just, yeah, the color of the yellowish headboard or whatever it is, um, next to the wall.

Chelsey Donn: 00:22:30

Well, it does look pretty bad.

Trey Gerrald: 00:22:32

See, those are like the Barstool situation is such a like rudimentary mistake.

Chelsey Donn: 00:22:37

Yeah.

Trey Gerrald: 00:22:38

It's like, it does make me question like a, it could just be like a total fluke

Chelsey Donn: 00:22:56

Right.

Chelsey Donn: 00:22:57

And also in terms of customer service, I feel like designers back in the day, especially these

Chelsey Donn: 00:23:07

was sort of word of mouth, like some Susie from the neighborhood.

Chelsey Donn: 00:23:11

But now that we have places like Houzz.

Chelsey Donn: 00:23:15

I just think you have to be so careful with your customer service.

Chelsey Donn: 00:23:19

You can't just drop the ball because if Robin keeps doing this with everybody

Chelsey Donn: 00:23:30

So this is not a good move.

Trey Gerrald: 00:23:32

Yeah.

Chelsey Donn: 00:23:33

Not a good move, Robin.

Trey Gerrald: 00:23:34

I think I can crown this.

Chelsey Donn: 00:23:36

I'm ready to crown.

Trey Gerrald: 00:23:36

Yeah, let's do it.

Chelsey Donn: 00:23:37

Okay.

Trey Gerrald: 00:23:38

All right.

Trey Gerrald: 00:23:39

So Chelsey and I each have our own set of one to five crown cards and in an effort to

VOICEOVER: 00:23:49

The Queens are Tabulating.

Trey Gerrald: 00:23:52

All right.

Trey Gerrald: 00:23:58

You ready?

Chelsey Donn: 00:23:58

Yeah.

VOICEOVER: 00:23:58

Total Score!

Chelsey Donn: 00:23:59

Okay.

Chelsey Donn: 00:23:59

I had a feeling this was going to happen.

Chelsey Donn: 00:24:00

All right.

Chelsey Donn: 00:24:01

Trey is holding up four crowns.

Chelsey Donn: 00:24:02

I'm holding up three and a half crowns.

Chelsey Donn: 00:24:04

Trey defend your four crowns.

Trey Gerrald: 00:24:07

I said four because I am really feeling influenced and

Trey Gerrald: 00:24:17

I mean, it's a one side of the story, but I do think that there, it just would make

Trey Gerrald: 00:24:34

I'm the customer.

Trey Gerrald: 00:24:35

The timeline is a red flag.

Trey Gerrald: 00:24:37

Like half of it being delivered on time is a an issue.

Trey Gerrald: 00:24:41

The fact that like the scope of the project could take longer than the

Trey Gerrald: 00:24:47

That just feels a little fishy to me.

Trey Gerrald: 00:24:49

Like it just a little like intentionally like catching you in a way.

Trey Gerrald: 00:24:53

And I don't know, the bar stool thing is just so funny to me.

Trey Gerrald: 00:24:56

And it's such a like...

Trey Gerrald: 00:24:57

that's like an amateur mistake.

Trey Gerrald: 00:24:59

So I said four crowns, cause I feel like the impact of this is

Trey Gerrald: 00:25:05

What about you?

Trey Gerrald: 00:25:05

Why did you do three and a half?

Chelsey Donn: 00:25:07

I did three and a half.

Chelsey Donn: 00:25:07

I agree with everything that you said.

Chelsey Donn: 00:25:09

I took away one and a half crowns.

Chelsey Donn: 00:25:11

Cause one, I just didn't, it wasn't an entertaining Review!

Chelsey Donn: 00:25:14

I wasn't like bowled over Review Queen status.

Chelsey Donn: 00:25:17

Like I love to be for my people that I make my Queens.

Chelsey Donn: 00:25:20

Um, so I took off.

Chelsey Donn: 00:25:22

some crowns for that.

Chelsey Donn: 00:25:23

And then also just, I was a little confused about the timeline.

Trey Gerrald: 00:25:26

Oh right!

Chelsey Donn: 00:25:27

And the lack of personality in the S & W Investments, LLC.

Chelsey Donn: 00:25:32

There is a photo next to it.

Chelsey Donn: 00:25:34

That is a person looks kind of stock imagey to me.

Chelsey Donn: 00:25:37

I know it didn't bring that up before, but I feel like there's just.

Chelsey Donn: 00:25:40

There there's a lack of, um, personality.

Chelsey Donn: 00:25:44

Like who am I?

Chelsey Donn: 00:25:44

Who am I talking to here?

Chelsey Donn: 00:25:46

That's why I took away the extra half crown for that.

Chelsey Donn: 00:25:49

So three and a half crowns for S & W but completely agree.

Chelsey Donn: 00:25:54

Sorry, Design Works.

Chelsey Donn: 00:25:55

That's going to be a no for me, dog.

Trey Gerrald: 00:25:57

Good job.

Trey Gerrald: 00:25:58

Fun review!

Chelsey Donn: 00:25:59

Thanks!

Chelsey Donn: 00:26:00

From a new place.

Trey Gerrald: 00:26:01

I know!

Chelsey Donn: 00:26:03

Okay, so let's take a quick break.

Chelsey Donn: 00:26:05

And when we come back, we can get into RQ-T's review, which I can't wait for.

Trey Gerrald: 00:26:10

Love it!

Trey Gerrald: 00:26:13

BRB,

VOICEOVER: 00:26:15

Hold your crown.

VOICEOVER: 00:26:16

We'll be right back.

Trey Gerrald: 00:26:29

Chelsey and I are so excited to share this exclusive Review

Trey Gerrald: 00:26:35

Now from the makers of BarkBox, Super Chewer is a monthly subscription-based service for those

Trey Gerrald: 00:26:44

Every month, you and your pup will receive a box right to your front door that is

Trey Gerrald: 00:26:57

Now close your eyes, unless you're driving, and imagine the joy your dog will have

Trey Gerrald: 00:27:08

Super Chewer is offering listeners of Review That Review one extra month free,

Trey Gerrald: 00:27:21

Sign up right now at superchewer.com/queen and give your good boy something

Trey Gerrald: 00:27:28

superchewer.com/Queen.

VOICEOVER: 00:27:31

Who let the dogs out?

VOICEOVER: 00:27:33

Who let them out?

Trey Gerrald: 00:27:37

Whee-Ooo-Wee-Ooo!

Trey Gerrald: 00:27:42

It's One-Star-Zinger time!

Trey Gerrald: 00:28:00

Chelsey let's get ready for a quick spin on the Meryl-Go-Round!

Chelsey Donn: 00:28:03

Yay!

VOICEOVER: 00:28:04

'I don't feel like an icon.

VOICEOVER: 00:28:07

Most of the days, I feel like 'I can't!' That's with an,.

VOICEOVER: 00:28:12

A'..

Chelsey Donn: 00:28:14

All right, Trey and I have each picked a rotten, scathing, pithy

Trey Gerrald: 00:28:26

Just like Queen Meryl, who does it all!

Chelsey Donn: 00:28:28

Before the clock runs out.

Chelsey Donn: 00:28:30

All right.

Chelsey Donn: 00:28:30

Trey.

Chelsey Donn: 00:28:31

What's your zinger from today?

Trey Gerrald: 00:28:33

Okay.

Trey Gerrald: 00:28:33

I have a One-Star-Zinger today from target.com for Arm and Hammer Advanced White Extreme

Chelsey Donn: 00:28:45

Oh my God.

Chelsey Donn: 00:28:45

These long titles.

Trey Gerrald: 00:28:47

So the, this was written by Mama Lady.

Trey Gerrald: 00:28:50

The subject is 'yuck' and the zinger is 'tastes very badly on impact and even worse after.

Trey Gerrald: 00:29:00

I cried.'

Chelsey Donn: 00:29:01

Oh this is a long one, Trey!

Chelsey Donn: 00:29:05

She cried over the toothpaste.

Trey Gerrald: 00:29:07

Apparently.

Chelsey Donn: 00:29:08

That's some bad toothpaste if it's leading to tears.

Chelsey Donn: 00:29:12

All right.

Chelsey Donn: 00:29:13

So you are strapped into like a tape dispenser.

Trey Gerrald: 00:29:19

Great.

Chelsey Donn: 00:29:20

Right?

Chelsey Donn: 00:29:20

It seems sort of horse like?

Trey Gerrald: 00:29:22

I'm going to get stuck on ya.

Chelsey Donn: 00:29:25

All right.

Chelsey Donn: 00:29:25

Let's get started.

Chelsey Donn: 00:29:26

You ready?

Trey Gerrald: 00:29:26

Yeah!

Chelsey Donn: 00:29:27

Okay.

VOICEOVER: 00:29:27

3, 2, 1, GO!

VOICEOVER: 00:29:31

Breaking news takes very badly on impact on even worst after I cried pop star

VOICEOVER: 00:29:45

Courtroom

VOICEOVER: 00:29:46

drama packed and even worse after a crowd

VOICEOVER: 00:29:52

auctioneer, after I fired lifetime

VOICEOVER: 00:29:58

teaser, especially on impact, even worse after I cried.

VOICEOVER: 00:30:01

That's all!

Chelsey Donn: 00:30:02

Oh my god, I'll give that to you just, cause I love seeing you do that..

Trey Gerrald: 00:30:05

My courtroom was like Inherit The Wind.

Trey Gerrald: 00:30:09

So southern.

Chelsey Donn: 00:30:09

I know it was very specific.

Chelsey Donn: 00:30:11

I love, I love the how southern you can get with these and still have them be a specific effect.

Chelsey Donn: 00:30:15

Right.

Chelsey Donn: 00:30:17

Okay.

Chelsey Donn: 00:30:18

That's five, Trey.

Chelsey Donn: 00:30:19

Wow.

Chelsey Donn: 00:30:20

Good job for such a long one.

Chelsey Donn: 00:30:21

That's amazing

Trey Gerrald: 00:30:22

Thank you!

Trey Gerrald: 00:30:23

That really went fast for me.

Trey Gerrald: 00:30:24

Okay.

Trey Gerrald: 00:30:25

How about you, Chels?

Trey Gerrald: 00:30:26

What is your One-Star-Zinger for today?

Chelsey Donn: 00:30:28

Thank you for asking.

Chelsey Donn: 00:30:29

So my zinger is from Amazon and it is for a burrito blanket.

Chelsey Donn: 00:30:36

You know, those

Chelsey Donn: 00:30:37

- Trey Gerrald: I hate you.

Chelsey Donn: 00:30:38

You keep finding these absurd gag gifts on Amazon.

Chelsey Donn: 00:30:42

I have a whole reserve.

Chelsey Donn: 00:30:44

I was going to do target.

Chelsey Donn: 00:30:45

And then I was like, 'let me pull one of the gag gifts out.' So this is for.

Chelsey Donn: 00:30:49

I just think these are so funny, like, I, I can't imagine someone that would want

Chelsey Donn: 00:30:58

It's kind of great.

Chelsey Donn: 00:30:59

All right.

Chelsey Donn: 00:30:59

Anyway, so this One-Star-Zinger is written by Leslie.

Chelsey Donn: 00:31:05

And Leslie.

Chelsey Donn: 00:31:06

The subject is 'misleading!' And their review is, 'nothing like the picture, not even close, Boo!'

Trey Gerrald: 00:31:15

Oh, dear.

Chelsey Donn: 00:31:16

Okay.

Trey Gerrald: 00:31:17

All right.

Trey Gerrald: 00:31:18

So today you're going to be strapping in, on a giant staple gun.

Chelsey Donn: 00:31:22

Yes.

Chelsey Donn: 00:31:24

Oh my God.

Chelsey Donn: 00:31:24

I'm a little afraid of those, but I love it.

Chelsey Donn: 00:31:26

It makes me feel powerful.

Trey Gerrald: 00:31:28

All right, you're ready?

Chelsey Donn: 00:31:29

Yes, I'm ready.

VOICEOVER: 00:31:30

3, 2, 1, GO!

VOICEOVER: 00:31:35

Shakespeare.

VOICEOVER: 00:31:35

The picture, not even close.

VOICEOVER: 00:31:38

Ooh,

VOICEOVER: 00:31:39

opera

VOICEOVER: 00:31:46

singer pop star.

VOICEOVER: 00:31:54

Nothing like the picture

VOICEOVER: 00:31:57

romcom, nothing

VOICEOVER: 00:31:59

like the picture I don't even close.

Trey Gerrald: 00:32:04

Oh my God.

Trey Gerrald: 00:32:04

The way you sang boo.

VOICEOVER: 00:32:05

That's All!

Trey Gerrald: 00:32:06

That killed me.

Trey Gerrald: 00:32:08

Wait, you got five too.

Chelsey Donn: 00:32:12

Tie!

Chelsey Donn: 00:32:13

I love when we tie

Trey Gerrald: 00:32:15

Alright.

Trey Gerrald: 00:32:16

Good for us.

Chelsey Donn: 00:32:17

Yes.

VOICEOVER: 00:32:21

Review That Review.

Chelsey Donn: 00:32:24

All right.

Chelsey Donn: 00:32:25

We are back from that rousing game break.

Chelsey Donn: 00:32:28

And it's your turn?

Chelsey Donn: 00:32:29

Trey.

Trey Gerrald: 00:32:29

I knew you were going to say rousing.

Trey Gerrald: 00:32:31

I just knew it.

Chelsey Donn: 00:32:33

I'm feeling very staple guny still.

Chelsey Donn: 00:32:36

All right.

Chelsey Donn: 00:32:36

Where is your review from this week, Trey?

Trey Gerrald: 00:32:40

Okay.

Trey Gerrald: 00:32:40

Today I have a one star review from trustpilot for the world famous Yankee Candle Company.

Chelsey Donn: 00:32:48

Mmm!

Chelsey Donn: 00:32:49

Yes.

Trey Gerrald: 00:32:50

And this is written by B Tattan.

Chelsey Donn: 00:32:53

Just the letter B?

Trey Gerrald: 00:32:54

Yeah.

Chelsey Donn: 00:32:55

B...

Trey Gerrald: 00:32:56

T A T T A N.

Chelsey Donn: 00:32:58

T T A N...!

Trey Gerrald: 00:32:59

But when I first read it, I thought it was B Tatlin'.

Trey Gerrald: 00:33:03

Like "Be Tattle Tale'n!.

Trey Gerrald: 00:33:04

Tatlin!

Chelsey Donn: 00:33:05

Oh!

Chelsey Donn: 00:33:05

Be tat..I'll be tat and be Tatlin on, on Yankee Candle though.

Chelsey Donn: 00:33:10

That's a good one.

Chelsey Donn: 00:33:11

I like that.

Trey Gerrald: 00:33:12

The subject is, all caps, FRAUD!, YANKEE CANDLE FRAUD!

Chelsey Donn: 00:33:20

Okay!

Trey Gerrald: 00:33:21

Okay, here we go.

Chelsey Donn: 00:33:23

Okay.

Trey Gerrald: 00:33:24

FRAUD!

Trey Gerrald: 00:33:26

DO NOT BUY FROM YANKEE CANDLE!

Trey Gerrald: 00:33:29

They send emails with FAKE promotions and deny every portion of it.

Trey Gerrald: 00:33:35

The representative, Nicole, was very sweet and I feel bad that she was placed in this position.

Trey Gerrald: 00:33:42

I received an email from Yankee Candle at 8:32 on 8/28 that stated it was a BUY 1 GET 2 FREE.

Trey Gerrald: 00:33:54

I bought TWO candles expecting that I would get FOUR candles if I bought two.

Trey Gerrald: 00:34:02

This promotion had no code, ANYWHERE!

Trey Gerrald: 00:34:06

Under each picture was written in RED, "BUY 2 JAR CANDLES AT REGULAR PRICE AND GET 2 FREE."

Trey Gerrald: 00:34:15

I ordered TWO PUMPKIN SPICE CANDLES EXPECTING TO GET TWO FREE.

Trey Gerrald: 00:34:22

There was no mention of the two free candles in the summary.

Trey Gerrald: 00:34:25

I then called Yankee Candle to explain the issue I was having.

Trey Gerrald: 00:34:30

I spoke to a lovely young lady named Nicole.

Trey Gerrald: 00:34:33

Nicole asked for the promotion.

Trey Gerrald: 00:34:35

And I told her that there was nothing at the top of the page.

Trey Gerrald: 00:34:38

But, under each picture was a statement in RED indicating each candle featured was

Trey Gerrald: 00:34:48

NOT SO!

Trey Gerrald: 00:34:50

According to Nicole, if I wanted 2, I should have ordered FOUR!

Trey Gerrald: 00:34:56

That point was never mentioned, NEVER!

Trey Gerrald: 00:35:00

Nicole requested that I be sent the two candles that were part of the promotion and I think.

Trey Gerrald: 00:35:07

However, at this point I had been trying for over an hour to get this thing done.

Trey Gerrald: 00:35:13

I then informed her that YC should give me the order free of charge and she consulted with

Trey Gerrald: 00:35:25

This ENTIRE PROMOTION IS A SCAM!

Trey Gerrald: 00:35:29

Don't fall for any YC promotions.

Trey Gerrald: 00:35:32

They have NO INTEGRITY and do not want the consumer to get any kind of a break.

Trey Gerrald: 00:35:39

I am going to follow up with the complaint to the FCC.

Trey Gerrald: 00:35:43

This company needs to be held accountable for lying.

Trey Gerrald: 00:35:46

I wasted almost TWO HOURS trying to buy a candle!

Trey Gerrald: 00:35:52

I feel bad for Nicole.

Trey Gerrald: 00:35:54

Get out now and get a reputable job.

Trey Gerrald: 00:35:58

You can do much better than this.

Chelsey Donn: 00:36:05

I didn't like that exit line, but we'll talk about that later.

Chelsey Donn: 00:36:08

Okay.

Trey Gerrald: 00:36:09

B Tattan!

Chelsey Donn: 00:36:10

B Tattan.

Chelsey Donn: 00:36:11

So based on the read, I'm going to go ahead and assume that B Tattan used a lot of all

Trey Gerrald: 00:36:19

Yeah.

Trey Gerrald: 00:36:19

As I like started doing that, I was like, why did I start screaming these?

Trey Gerrald: 00:36:23

Because this whole Review it's just screaming.

Chelsey Donn: 00:36:26

Yeah.

Chelsey Donn: 00:36:26

I had a feeling.

Chelsey Donn: 00:36:26

Okay.

Chelsey Donn: 00:36:28

Now the offer was Buy 1, Get 1 Free or Buy 2, Get 1 Free.

Chelsey Donn: 00:36:34

What was the offer?

Trey Gerrald: 00:36:35

Okay.

Trey Gerrald: 00:36:35

That switches around.

Chelsey Donn: 00:36:37

Okay.

Trey Gerrald: 00:36:38

So they say the email that arrived at 8:32 on 8/28.

Trey Gerrald: 00:36:43

Stated Buy 1, Get 2 Free.

Chelsey Donn: 00:36:46

Buy 1, Get 2 Free.

Chelsey Donn: 00:36:47

Okay.

Trey Gerrald: 00:36:48

So they bought two expecting that they would get four.

Trey Gerrald: 00:36:51

'Under each picture was written in red, Buy 2 jar candles at the regular price and get 2 free.'

Chelsey Donn: 00:36:59

Hmm...okay.

Trey Gerrald: 00:37:01

So they have just said that it's buy one, get two.

Trey Gerrald: 00:37:04

And then they just said, it's buy two, get two.

Trey Gerrald: 00:37:07

And then later they say to Nicole, buy one, get one jar candle free.

Trey Gerrald: 00:37:13

That's three different promos.

Chelsey Donn: 00:37:17

I'm not trying to be ageist, certainly, but I don't know why I get the

Trey Gerrald: 00:37:25

Me too!

Chelsey Donn: 00:37:26

Now while maybe there was some miscommunication here, it seems

Chelsey Donn: 00:37:32

First, honestly, when you started reading this Review, Trey, I thought that the email

Chelsey Donn: 00:37:44

And they're like click here for this promo, but then you click there and it takes you to like,

Trey Gerrald: 00:37:50

Yeah.

Chelsey Donn: 00:37:50

My thing is that if there was a promo would, okay.

Chelsey Donn: 00:37:53

If there was a promo and it said, buy two, get two free.

Trey Gerrald: 00:37:56

Yeah.

Chelsey Donn: 00:37:57

And you're, you, Trey, would you put four in your cart or would you put two?

Trey Gerrald: 00:38:01

See?

Trey Gerrald: 00:38:01

I don't know.

Trey Gerrald: 00:38:02

Cause now I think I'm just confused from this Review!

Trey Gerrald: 00:38:06

because I would look at, I don't know.

Trey Gerrald: 00:38:09

I don't know if I would, but there's no code.

Trey Gerrald: 00:38:13

So there's no promo code listed.

Trey Gerrald: 00:38:15

So I think maybe I would just put two.

Chelsey Donn: 00:38:18

Really?

Chelsey Donn: 00:38:18

Okay.

Chelsey Donn: 00:38:18

Interesting.

Trey Gerrald: 00:38:19

But I don't know.

Chelsey Donn: 00:38:20

Because I think I would put four and I would see if, when I went to checkout,

Trey Gerrald: 00:38:25

If the price changed?

Chelsey Donn: 00:38:26

If it, if it took the two off, that would be my assumption.

Chelsey Donn: 00:38:30

And I don't know if that's just a me thing, but I feel like that's what I would do.

Chelsey Donn: 00:38:34

And I always assume that whatever it is I'm seeing on my checkout, like in my checkout

Chelsey Donn: 00:38:42

So if I don't put four candles in that cart, I don't expect that I'm going to see four candles

Chelsey Donn: 00:38:54

So, what I would have probably done is put the four candles in my cart and if it was

Chelsey Donn: 00:39:08

It took two hours.

Trey Gerrald: 00:39:10

That literally, was the next thing I was going to say, they say that they were

Trey Gerrald: 00:39:16

And then at the end they say, I wasted almost two hours.

Chelsey Donn: 00:39:20

Right.

Chelsey Donn: 00:39:21

Which is it?

Chelsey Donn: 00:39:21

Which is it B Tattan?

Trey Gerrald: 00:39:23

It is interesting because I did also assume that this reviewer is a little bit older.

Trey Gerrald: 00:39:27

I don't know why.

Trey Gerrald: 00:39:29

Oh, I think probably why we think this is cause they call Nicole a lovely young lady.

Chelsey Donn: 00:39:34

Yes!

Chelsey Donn: 00:39:34

Maybe that's it.

Chelsey Donn: 00:39:36

And just, even in the beginning, I got the vibe, like I said, when I thought maybe

Trey Gerrald: 00:39:44

Do you think that this is fraud?

Chelsey Donn: 00:39:46

I don't.

Chelsey Donn: 00:39:47

I think it's a little weird and a little bit of a stretch to call it fraud.

Chelsey Donn: 00:39:51

Now here's the other part where I'm confused.

Chelsey Donn: 00:39:54

So B Tattan put 2 in her cart, whatever, again, you said you might've done that so fine.

Chelsey Donn: 00:39:59

I'm not going to blame her for that or them for that, but they then did rectify the issue and sent

Chelsey Donn: 00:40:08

But then

Chelsey Donn: 00:40:09

- Trey Gerrald: It seems that Nicole was able

Chelsey Donn: 00:40:14

Correct.

Chelsey Donn: 00:40:15

So now it is, alright.

Chelsey Donn: 00:40:16

B Tattan, you think you're, you deserve two, four, for the price of two.

Chelsey Donn: 00:40:21

You got four for the price of two.

Chelsey Donn: 00:40:23

Now you're angry that you wasted time.

Chelsey Donn: 00:40:25

So now you want to pay zero for four, right?

Trey Gerrald: 00:40:30

That's what comes up.

Chelsey Donn: 00:40:30

Do we think that that's fair?

Trey Gerrald: 00:40:34

What is the size of these jar candles?

Chelsey Donn: 00:40:38

Well, there are different sizes, but, but a typical Yankee

Chelsey Donn: 00:40:44

I would say like a Mason jar.

Trey Gerrald: 00:40:46

I do think that it is suspicious that there is no promo code that would take

Trey Gerrald: 00:40:59

Or take the price off, but

Trey Gerrald: 00:41:01

- Chelsey Donn: Yeah, but I just think that in a

Trey Gerrald: 00:41:23

Yeah.

Trey Gerrald: 00:41:24

It is interesting to me because it isn't as straight forward.

Trey Gerrald: 00:41:27

I don't know that I've, I don't know if I've ever gotten a, buy two, get two free on the internet.

Trey Gerrald: 00:41:32

Like, I don't know that I have encountered this.

Chelsey Donn: 00:41:34

Right.

Chelsey Donn: 00:41:35

And that's also confusing.

Chelsey Donn: 00:41:36

Cause I almost wonder, it sounds like Nicole, bless her heart.

Chelsey Donn: 00:41:40

I'm turning into a Southern person, handled this very well.

Chelsey Donn: 00:41:44

And again, I don't want to be discrediting B Tattan, but there is a part of me

Chelsey Donn: 00:41:53

She thought it was buy one, get two, buy two, get one.

Chelsey Donn: 00:41:56

Like, and whatever it was, they came to the decision that it was that she was

Chelsey Donn: 00:42:07

And then that wasn't good enough for B Tattan you know, like B Tattan wanted a

Chelsey Donn: 00:42:14

Maybe trying to squeeze like another promo code or I an expedited shipping on the

Chelsey Donn: 00:42:25

I think that there's things to be like, there's a little bit of wiggle room that I'm sure

Chelsey Donn: 00:42:40

Maybe Nicole would be like, you know, I hear you, like here's an extra 50% off coupon

Chelsey Donn: 00:42:56

I think that's a bit of a leap for me.

Trey Gerrald: 00:42:58

Yeah.

Trey Gerrald: 00:42:58

I don't think that B is entitled to that.

Chelsey Donn: 00:43:01

Yeah, I don't!

Trey Gerrald: 00:43:02

But I do respect asking.

Trey Gerrald: 00:43:05

Cause you never get what you don't ask for.

Chelsey Donn: 00:43:07

Cuz Squeaky Wheel!

Trey Gerrald: 00:43:08

But I don't think that that means they have no integrity.

Trey Gerrald: 00:43:12

That they don't want their consumer to get any kind of break.

Trey Gerrald: 00:43:15

I mean, it's literally a Buy 2, Get 2.

Chelsey Donn: 00:43:17

Exactly.

Chelsey Donn: 00:43:18

I don't think it's that big of a deal.

Chelsey Donn: 00:43:20

I just think we're making this such a big deal when I feel like, yeah.

Chelsey Donn: 00:43:24

Okay.

Chelsey Donn: 00:43:24

Maybe the promo should have been a little more clear.

Chelsey Donn: 00:43:27

Maybe there was a little bit of a discrepancy between the email.

Chelsey Donn: 00:43:30

And the front page of the website, but I just think we're really taking it to a place where

Chelsey Donn: 00:43:48

You can do it.

Chelsey Donn: 00:43:49

Like you can get a better job.

Chelsey Donn: 00:43:50

It's like, you don't know Nicole's story or how difficult it is to get a job

Chelsey Donn: 00:43:59

I just think that's, that's wrong.

Chelsey Donn: 00:44:00

That's crossing a line.

Trey Gerrald: 00:44:02

It is interesting to me cause I, I partially why I liked the server view is because

Trey Gerrald: 00:44:11

But has so much care for Nicole that it's so like odd to me.

Chelsey Donn: 00:44:16

Well, that's why, that's why up until this last sentence I

Chelsey Donn: 00:44:22

I was going to say, like, we usually do.

Chelsey Donn: 00:44:24

I appreciate when a negative review can still give credit to part of

Chelsey Donn: 00:44:30

And I was about to do that for B, but when they then went back and gave like, Nicole, this

Trey Gerrald: 00:44:41

I dunno, it didn't, it didn't honestly, it didn't occur to me that way.

Trey Gerrald: 00:44:44

No.

Trey Gerrald: 00:44:45

I just sort of thought it was like, I don't know.

Trey Gerrald: 00:44:48

It's like your, this is all about candles.

Trey Gerrald: 00:44:50

Like, why is it, why is it so why is it turning into life advice?

Chelsey Donn: 00:44:54

And this is such a big company that, and we're going to trustpilot.

Chelsey Donn: 00:44:59

So we're lodging a complaint against Yankee Candle at large.

Chelsey Donn: 00:45:03

And I know that we're making an order online.

Chelsey Donn: 00:45:05

It's not like it's to a specific store, but it just seems like, man, like

Chelsey Donn: 00:45:12

You did end up getting the deal.

Chelsey Donn: 00:45:14

I'm sorry, you lost two hours of your life.

Chelsey Donn: 00:45:15

That sucks, nobody likes to be on hold and deal with all that.

Chelsey Donn: 00:45:18

But you did end up getting something for free.

Trey Gerrald: 00:45:21

Well, it's also curious to me because it seems like Nicole

Trey Gerrald: 00:45:27

and it seems like Nicole was able to fix the problem.

Trey Gerrald: 00:45:29

And there's no communication about having to wait on the phone to reach Nicole.

Trey Gerrald: 00:45:34

So I'm wondering like how much of the two hours or the one hour was spent, trying

Chelsey Donn: 00:45:41

Interesting.

Trey Gerrald: 00:45:41

That's also left out of the story.

Chelsey Donn: 00:45:44

That's a good point.

Trey Gerrald: 00:45:45

Also.

Trey Gerrald: 00:45:45

Have you ever seen the episode of Undercover Boss with Yankee Candle?

Chelsey Donn: 00:45:49

I love Undercover Boss, but I don't know if I've seen that episode.

Trey Gerrald: 00:45:52

I just never understand how people don't clock, the horrible makeup and wigs.

Chelsey Donn: 00:45:57

Why that they dont...oh, oh.

Chelsey Donn: 00:46:00

People don't clock the like Undercover Boss wearing the like very fake Dollar Store wig.

Trey Gerrald: 00:46:06

Yeah.

Trey Gerrald: 00:46:06

It's like, you can't tell that this is like a Sven wig from Frozen?

Chelsey Donn: 00:46:11

I know it does seem like some of them are playing along.

Trey Gerrald: 00:46:15

All right.

Trey Gerrald: 00:46:16

I think I can, I think I can crown this.

Trey Gerrald: 00:46:18

How about you?

Chelsey Donn: 00:46:19

I just want to know like, other than the abuse of the caps,

Trey Gerrald: 00:46:28

Yeah.

Trey Gerrald: 00:46:28

I don't think there are any misspellings.

Trey Gerrald: 00:46:29

It's just so much caps.

Trey Gerrald: 00:46:31

At Like random points.

Trey Gerrald: 00:46:32

Like why does TWO PUMPKIN SPICE CANDLES ECPECTING TO GET TWO FREE, why is that in caps?

Chelsey Donn: 00:46:37

Right.

Chelsey Donn: 00:46:37

Yeah.

Chelsey Donn: 00:46:38

I don't know.

Chelsey Donn: 00:46:39

Okay.

Chelsey Donn: 00:46:39

Let's crown her.

Trey Gerrald: 00:46:41

Okay.

VOICEOVER: 00:46:43

The Queens Are Tabulating.

Trey Gerrald: 00:46:45

Alright.

Trey Gerrald: 00:46:45

You got it?

Chelsey Donn: 00:46:46

Yeah.

VOICEOVER: 00:46:51

Total Score!

Chelsey Donn: 00:46:52

Trey!

Chelsey Donn: 00:46:53

Oh!

Chelsey Donn: 00:46:53

Queens are unanimous!

Chelsey Donn: 00:46:56

Two crowns, two crowns!

Chelsey Donn: 00:46:56

Look at that!

Trey Gerrald: 00:46:58

Chelsey.

Trey Gerrald: 00:46:58

Tell me, why did you do two?

Chelsey Donn: 00:47:00

cause I thought I will give B Tattan.

Chelsey Donn: 00:47:02

It sounded like the promo was confusing.

Chelsey Donn: 00:47:04

They could have been a little bit more straightforward with what they were offering and

Chelsey Donn: 00:47:16

But outside of that, I just felt like B Tattan was a bit out of line a bit,

Chelsey Donn: 00:47:23

So that was why I gave B two crowns.

Chelsey Donn: 00:47:26

How about you, Trey?

Trey Gerrald: 00:47:27

I did two, because the first two sentences, all caps

Trey Gerrald: 00:47:34

If that is the thesis statement, I don't think that they support the

Trey Gerrald: 00:47:39

This does not prove that they're a fraud company.

Trey Gerrald: 00:47:41

I agree, promo code could have been a little more explicit in the directions, but ultimately, B

Trey Gerrald: 00:47:51

So like, yes, it was complicated and confusing, but all I get is Nicole is a

Trey Gerrald: 00:47:58

So I just gave two because it's not really a deal breaker for me at all.

Trey Gerrald: 00:48:02

And God, I love candles.

Chelsey Donn: 00:48:04

Me too.

Chelsey Donn: 00:48:05

Love a good candle.

Chelsey Donn: 00:48:06

That was fun.

Trey Gerrald: 00:48:08

Yay.

Trey Gerrald: 00:48:08

All right, my Queen, here we are.

Trey Gerrald: 00:48:10

We have reached the most Regal portion of our show.

Trey Gerrald: 00:48:14

Chelsey Marie Donn

Trey Gerrald: 00:48:17

- Chelsey Donn: Brooke.

Trey Gerrald: 00:48:18

Brooke.

Trey Gerrald: 00:48:19

How do you spell that?

Chelsey Donn: 00:48:20

B R O O K E.

Trey Gerrald: 00:48:22

Did you know that one of my drag names, I wanted to be Brooke Brothers.

Chelsey Donn: 00:48:26

Oh, I love that.

Trey Gerrald: 00:48:28

David thought it sounded like I only wore khaki.

Chelsey Donn: 00:48:30

Well, cause it is Brooks Brothersy, but it's cute.

Chelsey Donn: 00:48:33

I like it.

Trey Gerrald: 00:48:34

Brooke Brothers, you know, she's so pretty, anyway.

Trey Gerrald: 00:48:36

Okay.

Trey Gerrald: 00:48:36

Whatever

Chelsey Donn: 00:48:36

I think it can be like a preppy Queen.

Chelsey Donn: 00:48:39

I like it.

Trey Gerrald: 00:48:40

Alright.

Chelsey Donn: 00:48:41

Okay.

Trey Gerrald: 00:48:42

Chelsey Brook Brothers Donn.

Chelsey Donn: 00:48:45

Yes.

Trey Gerrald: 00:48:45

Who are you inducting for

VOICEOVER: 00:48:50

My Royal Highness.

Chelsey Donn: 00:48:51

I'm going to induct today because it's so critical to all of our lives.

Chelsey Donn: 00:48:55

These days.

Chelsey Donn: 00:48:55

I'm inducting Zoom.

Chelsey Donn: 00:48:57

Let's do it.

Chelsey Donn: 00:48:58

Let's give credit where credit is due.

Chelsey Donn: 00:49:01

If there is one Royal Highness of this entire pandemic.

Chelsey Donn: 00:49:05

I feel like if zoom, they really, yeah, round of applause for Zoom!

Chelsey Donn: 00:49:12

Right?

Chelsey Donn: 00:49:12

Right?

Trey Gerrald: 00:49:12

I mean.

Trey Gerrald: 00:49:13

We're using.

Chelsey Donn: 00:49:14

We're using it right now.

Chelsey Donn: 00:49:14

This podcast would not exist if it were not for zoom.

Chelsey Donn: 00:49:17

Like zoom to me is like, you know, when you're watching the Olympic.

Chelsey Donn: 00:49:22

And that you're watching the runners and you see that runner that's like, kind of in the back,

Chelsey Donn: 00:49:33

That to me is zoom because zoom has been in the game for a while.

Chelsey Donn: 00:49:38

It's not like zoom just came out during the pandemic.

Chelsey Donn: 00:49:40

I've taken classes and done things on zoom and admittedly.

Chelsey Donn: 00:49:45

I dunno, it felt like either corporate thing or just something that was like maybe an older thing,

Chelsey Donn: 00:49:54

Like, I, I wasn't happy about having to get off Facebook or Instagram and go on a new platform,

Chelsey Donn: 00:50:06

And everybody else tried to hop on the bandwagon a little bit, but zoom had been there all

Chelsey Donn: 00:50:17

And I'm just, I don't know, I'm kvelling over zoom.

Chelsey Donn: 00:50:20

I feel very grateful.

Chelsey Donn: 00:50:22

It's changed my life.

Chelsey Donn: 00:50:23

It's made so much of the world more connected.

Chelsey Donn: 00:50:26

Even we talked about couple episodes back with the high school thing, how we were

Chelsey Donn: 00:50:31

Like there's just been so much of the world that's come together in a

Chelsey Donn: 00:50:38

And so much of that debt of gratitude is owed, to zoom.

Chelsey Donn: 00:50:42

So I just want to say zoom.

Chelsey Donn: 00:50:45

You are My Royal Highness.

Chelsey Donn: 00:50:47

Thank you for being there!

Chelsey Donn: 00:50:49

Thank you so much.

Chelsey Donn: 00:50:50

Thank God for you guys, because I'd be lonely without you.

Trey Gerrald: 00:50:53

It really is remarkable.

Trey Gerrald: 00:50:54

Like I had heard of zoom, but I had never done it until the pandemic.

Trey Gerrald: 00:50:59

And boy has it really taken over?

Chelsey Donn: 00:51:02

It has, it has.

Chelsey Donn: 00:51:03

All right, Trey.

Chelsey Donn: 00:51:04

Who are you inducting, my Queen?

Trey Gerrald: 00:51:06

This is a little silly.

Chelsey Donn: 00:51:07

Okay.

Chelsey Donn: 00:51:08

I'm ready.

Trey Gerrald: 00:51:09

But anyone that knows me knows.

Trey Gerrald: 00:51:11

Today, I am inducting French fries!

Chelsey Donn: 00:51:15

Ugh love a french fry.

Trey Gerrald: 00:51:16

Oh my God.

Trey Gerrald: 00:51:17

Okay.

Trey Gerrald: 00:51:18

Why are French fries so good?

Trey Gerrald: 00:51:20

You know, some people feel that French fries have to be hot in order to be good.

Trey Gerrald: 00:51:26

I can eat a cold fry.

Trey Gerrald: 00:51:27

It's not my preference.

Trey Gerrald: 00:51:29

and if it's called you just put it in a toaster oven on broil.

Trey Gerrald: 00:51:32

And I I've tried to do research.

Trey Gerrald: 00:51:34

I like Google, but it's so contentious where the French fry was actually created.

Chelsey Donn: 00:51:39

I was gonna say.

Chelsey Donn: 00:51:40

Do we know, is it French?

Trey Gerrald: 00:51:42

No.

Chelsey Donn: 00:51:43

No.

Chelsey Donn: 00:51:44

Okay.

Trey Gerrald: 00:51:44

It was served by street vendors in France, but it was also in Belgium at a time.

Trey Gerrald: 00:51:48

And then also like one of the Presidents served it in the 1800s for like,

Trey Gerrald: 00:51:54

And then it's like, is it a crisp, is it a chip?

Trey Gerrald: 00:51:56

Is it a fry?

Trey Gerrald: 00:51:56

Like, it's all sort of.

Trey Gerrald: 00:51:58

As an American, I'm just saying French fries, like I just love, and I also am someone

Chelsey Donn: 00:52:07

Yes!

Trey Gerrald: 00:52:08

I don't really care about fancy food.

Trey Gerrald: 00:52:10

I love burger and fries.

Trey Gerrald: 00:52:12

I love anything that can be complemented with fries.

Trey Gerrald: 00:52:15

And if French fries did not exist, I would be thinner,

Chelsey Donn: 00:52:20

But we're okay with it because we get to experience the fry.

Trey Gerrald: 00:52:24

And I'm not even a sweet person.

Trey Gerrald: 00:52:25

I'm like a salt like.

Trey Gerrald: 00:52:27

Like David can always have ice cream.

Trey Gerrald: 00:52:29

I can literally always have French fries.

Trey Gerrald: 00:52:31

And they don't always have to be in ketchup, but just French fries.

Trey Gerrald: 00:52:34

And it's just like, maybe that is just like, so disgustingly American, I don't know.

Trey Gerrald: 00:52:39

But to me

Chelsey Donn: 00:52:40

What?

Chelsey Donn: 00:52:40

Do they not do ketchup on fries in other places?

Trey Gerrald: 00:52:43

No, I just mean French fries.

Trey Gerrald: 00:52:44

It like, it seems like so low brow because of like fast food and whatever, but like, honestly If

Trey Gerrald: 00:52:53

So I'm inducting French fries as My Royal Highness, because they really deserve recognition

Trey Gerrald: 00:53:04

I just want fries, like sometimes there's an option for a salad.

Trey Gerrald: 00:53:08

Get out of here.

Trey Gerrald: 00:53:09

Or Onion rings.

Trey Gerrald: 00:53:10

Get out of here.

Chelsey Donn: 00:53:11

Oh onion rings can get out of here.

Chelsey Donn: 00:53:12

Sorry.

Trey Gerrald: 00:53:12

I mean, sometimes I'm into that, but I usually want like one or two, I just want French

Trey Gerrald: 00:53:21

Like I don't even want sweet potato, French fries.

Trey Gerrald: 00:53:22

I don't want disco French fries.

Trey Gerrald: 00:53:24

I don't want, what is that, uh,

Chelsey Donn: 00:53:26

Oh, shoe string?

Trey Gerrald: 00:53:27

No, no, no.

Trey Gerrald: 00:53:28

What's the topping that comes from like a fungus.

Trey Gerrald: 00:53:31

That's really fancy that you can get on.

Chelsey Donn: 00:53:33

Truffle!

Trey Gerrald: 00:53:34

Truffle!

Trey Gerrald: 00:53:35

Get out of here with truffle.

Trey Gerrald: 00:53:37

If you want crap on it, get nachos.

Trey Gerrald: 00:53:39

I just want french fries.

Trey Gerrald: 00:53:40

Anyway, where we've completed already.

Trey Gerrald: 00:53:42

My Royal Highness, French fries.

Trey Gerrald: 00:53:43

Love them.

Trey Gerrald: 00:53:44

All right.

Chelsey Donn: 00:53:45

Love it.

Chelsey Donn: 00:53:46

Love it.

Chelsey Donn: 00:53:47

What a good and worthy induction, Trey.

Chelsey Donn: 00:53:50

I love french fries too

Trey Gerrald: 00:53:51

All right.

Trey Gerrald: 00:53:51

Anyway.

Trey Gerrald: 00:53:52

Thanks everyone.

Trey Gerrald: 00:53:53

That's another round on the RU a RQ Ferris Wheel of life and love.

Chelsey Donn: 00:53:58

I'm so glad we fixed that ending tagline.

Chelsey Donn: 00:54:00

All right.

Chelsey Donn: 00:54:00

Thank you guys so much for joining us today.

Chelsey Donn: 00:54:03

If you like, what you heard, will you do us a favor?

Chelsey Donn: 00:54:05

Literally the best way to share our show is to share it with a friend because people

Chelsey Donn: 00:54:12

And if you guys liked it, please tell a friend.

Trey Gerrald: 00:54:15

And if you didn't like what you heard, just go ahead and tell an enemy,

Trey Gerrald: 00:54:28

We currently are running a newsletter exclusive raffle to win a gorgeous insulated water

Trey Gerrald: 00:54:36

So join the mailing list.

Trey Gerrald: 00:54:37

You can do that by going to ReviewThatReview.Com and scrolling all the way to the bottom.

Trey Gerrald: 00:54:42

And you can enter your email and it will join you to the list.

Trey Gerrald: 00:54:44

You can also look at the link that is in our show notes below.

Chelsey Donn: 00:54:48

It's true.

Chelsey Donn: 00:54:49

And also, don't forget.

Chelsey Donn: 00:54:50

We want to hear from you guys!

Chelsey Donn: 00:54:51

Hit up our voice mailbox 1-850-REVIEW-zero.

Chelsey Donn: 00:54:55

You can also follow us on all the socials @theReviewQueens and I'm

Trey Gerrald: 00:55:03

And I'm @TreyGerrald!

Trey Gerrald: 00:55:04

Become a member of the Royal Court by joining our patreon at patreon.com/ReviewThatReview!.

Chelsey Donn: 00:55:11

So many videos that are unedited up there that are terrifying.

Chelsey Donn: 00:55:15

Anyway, just remember to ignore the haters.

Chelsey Donn: 00:55:19

You're a Queen.

Trey Gerrald: 00:55:21

Gender non-specific Queen!

Chelsey Donn: 00:55:23

Bye!

Trey Gerrald: 00:55:24

Bye!

Chelsey Donn: 00:55:27

Review That Review is an independent podcast, certain names have been

Chelsey Donn: 00:55:31

Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey

Chelsey Donn: 00:55:37

Our cover art was designed by LogoVora and our theme song was written by Joe