UA-198543153-1 PART TWO - Moving Company: 1 vs 5 Stars - Review That Review with Chelsey and Trey

Episode 198

PART TWO - Moving Company: 1 vs 5 Stars

The Queens are tackling the ultimate moving dilemma in this Versus Episode, where they review both a 1 Star and 5 Star take on Royal Moving & Storage. Are they a reliable, professional moving company, or a red-flag-filled nightmare? Chelsey and Trey are here to break it all down!

In Part 2, Trey presents a 1 Star Review from Samira A., whose experience with Royal Moving & Storage took a dark turn. After writing a glowing 5 Star Review at the insistence of a mover, Samira discovered she had been double-charged! Is this an isolated incident, or is there something shady going on?

PLUS: The Queens take a spin on the Meryl-Go-Round, bringing their signature dramatic flair to some hilarious 1 Star zingers.

Episode Highlights

  • (00:00:35) Recap of Part 1 & the Royal Moving Controversy
  • (00:01:00) The Meryl-Go-Round: Trey and Chelsey bring the drama to some epic 1 Star zingers. 🎭
  • (00:07:00) Review Breakdown: Trey presents Samira A.'s 1 Star Review, exposing a double charge, bad communication, and suspicious refund practices.
  • (00:16:00) The Verdict: Is this just one bad experience or a bigger red flag?
  • (00:22:00) Crowning the Review: The Queens rate Samira’s review—does it hold up, or is she just as shady as the company? 🤔

Timestamps

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About the Show:

Review That Review is an independent podcast produced by Trey Gerrald and Chelsey Donn. Sound design and editing by Trey Gerrald. Cover art by LogoVora. Theme song by Joe Kinosian, sung by Natalie Weiss. Voiceover by Eva Kaminsky.

Transcript
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Everybody's got an opinion.

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Every Californian and Virginian.

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It's so hard to tell who to trust and who to ignore.

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Someone's gotta settle the score.

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Trey and Chelsea will help you choose.

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Whose views win?

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Which ones lose?

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Online haters are coming for you.

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Baby, it's time to review the reviews.

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Hello, Royal Squad.

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Welcome back to our coverage of Yelp reviews for Royal Moving and Storage.

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In part one, we heard the five star review.

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And before we cover the opposite end of the spectrum.

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It is game

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time.

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Chelsea, are you ready to take a little spin on the Merrill ground?

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Oh, yes.

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I don't feel like an icon.

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Most of the days I feel like I can't.

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That's with an A. Here's the deal.

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Trey and I have each picked a rotten, scathing pithy, one star zinger,

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and with 30 seconds on the clock, We'll take turns trying to recite the

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zinger in as many genres as possible.

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Just like Queen Meryl Streep, who does it all.

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Before the clock runs out!

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Woo!

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Alright, Chelsea, would you care to go first, or should I?

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I

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mean, I feel like I've just done so much, Try, I think you should go first.

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Alright, so, in honor of the theme today, I have a one star zinger from Amazon for,

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let me get um, let me do a big inhale for this.

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Okay.

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Okay.

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Duck brand small bubble cushioning wrap for moving and shipping.

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175 feet bubble packing wrap for extra protection, packaging, boxes,

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and mailers, clear bubble roll moving supplies, perforated every 12 inches.

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It's supercalifragilisticexpialidocious.

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So 175 feet bubble wrap.

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It is, um, 27.

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99. And I have a one star zinger from user UpsideDownSara.

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Hilarious.

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Okay.

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Their subject is useless.

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And their zinger is, it's flimsy and it shreds.

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Oh wow.

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Okay, try.

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I'm gonna strap you into a duck because it just feels appropriate.

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Um.

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Are you ready?

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I think I'm ready.

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Let's go.

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Okay, let's go.

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It's uh, flimsy and it shreds.

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Auctioneer.

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It's flimsy and it shreds.

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Soap opera.

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It's

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flimsy and

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it shreds.

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Mime.

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Rom com.

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It's flimsy and it shreds.

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Courtroom drama.

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It's flimsy and it shreds.

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Horror.

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Breaking news.

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It's flimsy and a shred.

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Sorry for peeking out the mic.

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Do I give you that?

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Sure.

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Why not?

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Okay.

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Nine tray.

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Nine.

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You got nine.

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That's amazing.

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All right, Chelsea.

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I really have a lot to catch up.

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Now your turn.

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What have you got?

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Alright, so I decided to stay, obviously, in the moving theme, and

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I found another moving company called Cal State Moving and Storage on Google.

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They only have a 2.

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2 overall, yikes.

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And this zinger is written by Travis G, and it says, hit

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and killed the tree in front of my building!

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Oof.

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Alright, well I'm going to strap you into one of those, um.

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Memoriam plant tree situation things.

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Okay.

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All right, Chelsea.

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Are you ready?

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Yes

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Opera

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diva

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True crime doc

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hadn't killed the tree in front of my building disc

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jockey

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Hit and kill the tree in front of my b b b building!

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Magic Show.

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Hit and kill the tree.

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Pfft.

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In front of my building.

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Yankee.

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Hit and kill the tree in front of my building!

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Lifetime.

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Hit and kill the tree in front of my building!

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Spy.

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Hit and kill the tree in front of my building.

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I'm.

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That's all.

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Three, six, seven, eight.

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You won.

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Yay, Trey.

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Go Trey.

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Good for you.

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Well, now that we have saged the space with some fun, let's

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move into the negativity zone.

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Oh my

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god.

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I'm like in shock a little bit, but I'm ready.

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All right.

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All right.

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So as I stated in part one, If you have not watched part one yet, go back.

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You can click the link here.

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Go back to part one, okay?

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We gave you the whole breakdown of our, this company, Royal Moving and Storage.

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And um, as I said, this is one of the 2, 103 Not currently recommended reviews.

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You can always find us at the bottom of Yelp.

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It's a little gray, um, bold hyperlink that you can click.

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And these are reviews that have been scrubbed off the main page.

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Removed for one

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reason or another.

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So

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this is Samira A. This is from

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December of 2021, alright?

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One star review.

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Double charged me.

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Hella slow movers.

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Bad communication.

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They took care of my stuff and nothing broke, but the

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management itself is pretty bad.

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I originally wrote a very generous review after one of the movers asked me to, but

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they ended up charging my credit card, which was supposed to be a deposit,

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and then they charged me via cash.

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So, I was charged over 800 for three hours of move time.

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When asked for a refund, they gave me a receipt.

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But never hit my account, so had to dispute it.

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Just watch out for stuff like this.

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Very sketch.

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Just want money sign, money sign, money sign.

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Wouldn't recommend, nor would I ever use again.

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My other review was at the plea of the mover, since I had a bad experience.

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I just quickly I, it does provide the previous review,

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which is a five star review.

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I'm going to read this very fast.

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Just used this company for the first time after hearing wonderful reviews.

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They were able to schedule movers in less than 24 hours and did it efficiently.

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And the two men, Dimitri and David, We're super respectful and

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beyond cautious with my stuff.

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They communicated every step of the way and offered more help than I needed.

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I really appreciate this company and their willingness to help and communicate.

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I would use them again and I would recommend the two movers who

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specifically helped me to others.

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Thank you guys for a good experience during this time.

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I appreciate your service and time.

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Thank you.

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Weird.

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This is a little shady.

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I don't know.

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I mean, maybe there's a reason why this is in there.

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Not recommended.

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I'm not sure.

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Okay.

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So I just think it's weird that they spoke about being plead by

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the mover to write that review.

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Like they were coerced because they had a bad experience.

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What about the experience?

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Well, I guess they said that they were slow.

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I'm just like.

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What about the experience is bad other than the price

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thing, which happened after?

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So, like, if they had said, like, I thought I had a good experience, but

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then, like, they charged me twice to F them, I would be more understanding.

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But, like, you wrote a five star review.

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Like, what do you mean you were coerced?

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Did they have a gun to your head?

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Like, how could they possibly coerce you to lie?

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about the company and then also like double down on your lie by, by

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recommending these two people by name.

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It just, it feels a little bit weird that we would have this, this shift.

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And it seems like other reviews that we've had where like there was one main issue

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and then they like threw other things on top of it, you know, like it's enough of

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an issue to say that they double charged you, you know, like now I don't believe

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you when you say that they were slow or what were the other complaints try.

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It says the, um, double charged, slow movers, bad communication.

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Um, Well,

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the bad communication and, and the double charge, I think,

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can kind of go hand in hand.

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So, like, that works, but the slow thing just feels like

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it's coming out of nowhere.

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Like, I don't think that I would give, give my reviewers five stars

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if I felt like they were slow.

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Well, it's interesting to me because you can even when this has been removed and

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it's in the not currently recommended section, you can see the previous review.

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So even though I sped through it, I think you really were able to grasp

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the fact that they double speak.

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Yeah, because when you read the one star, I believe them.

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It comes across as trustworthy to me because I think in the way that they say,

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like, just watch out for stuff like this.

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It's sketch.

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It seems like they just want money.

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Um, makes me feel like they're taking care of me and they're protecting me.

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But then when you read it to your point, when you read the five star,

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and then they're just literally.

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saying the opposite.

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It's like, okay, so you either lied in the five star or you're lying in the one star,

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right?

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Because the way

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you're getting to being a liar

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to the explicit points, they say slow, bad communication.

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And then they say, That they, uh, were able to schedule the

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movers in less than 24 hours.

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They were efficient and that they were, um, they communicated

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every step of the way.

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So it's like you are lying,

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which is it?

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I mean, so I don't think it, we can't trust which one is right.

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Yeah, I don't know.

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I mean, I can't, I just feel like I've been lied to one way or

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another and I just don't think that anyone could coerce you enough.

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To make you write that five star review, I just wish that they had been a little

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bit more honest and said, listen, I wrote this five star review, but after being

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double charged, how could I stand by that?

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That would have been enough.

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I will say,

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as far as grammar here, like I like just want money, some money, some money sign

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very sketch like it is really casual in tone, but it actually doesn't bother me

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as I read it because I do feel like Samara is just trying to like be a good one.

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There were other reviews that mentioned being charged the

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deposit, but paying in cash.

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There are other reviews that bring up this issue.

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So, I chose this one because Samira specifically says, just

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watch out for stuff like this.

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Because that's sort of the red flag I was gathering as I was looking through

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one stars and going through the 2000.

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Also, the not currently recommended.

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That is not just 2001 stars.

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There are four stars that are not recommended.

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There are a lot of five stars that are not recommended.

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So it's not like they're hiding.

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Are they from a

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similar time period?

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Like somebody else took over the company?

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If you look back at part one, I point out that in their About the Business,

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they use four different company names.

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Right.

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They have a completely different company name that is referenced in multiple

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reviews as if this was a Yelp page.

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For a different company name at a different time.

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Interesting.

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I

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don't know if they rebranded because they say that it's, you know,

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25 years of combined experience.

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In the

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combined experience, I meant to bring that up in the first show.

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That's a weird way of phrasing it.

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It's a weird way

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of phrasing it.

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So maybe they asked to remove Do you and I

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have a combined year of six, a combined of six years in podcasting?

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I think that's probably Uh, smart way to like right finesse the word edge, but when

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you look at the not currently recommended.

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It's pulling up for me right now, but, uh, there's a different company name.

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Oh, interesting.

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Um, some of the responsible moving was a previous name for the company.

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Interesting.

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So maybe they wanted to get any of them that reference that name off and

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that's why there's such a high number.

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Yeah.

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Or maybe they're like, I bought this company and like,

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I'm not this other person.

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Because I will say that, like, in my experience, which we have this, we don't

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usually have this in those reviews.

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But they didn't even ask for a credit card.

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They just like, they told me this is going to be the price.

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If you pay cash, this is going to be the price.

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If you charge it,

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that's right.

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That's interesting.

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Well, okay.

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So back to Samara.

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Yes.

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You know, I think there is valuable, unique, new information here.

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It's not so new when you go through, cause there are other people that

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talk about like being double charged.

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That would never have even occurred to me.

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Um, so that's viable to me.

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Spelling grammar is casual, but not, it's like fine.

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I think this is common.

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I don't know because we have so many not recommended reviews

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and you're saying maybe it's common so like maybe it happens.

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I mean there are other reviews that mention this.

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Right.

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But also it's a little

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bit shady so I don't know if I trust.

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Well that's correct.

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Humor, entertained, I mean, I'm upset because I, I think Ultimately, the impact

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for me is I'm just going to disregard Samara because you're lying and I don't

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know which one, so I'm just gonna, I'm gonna actually take note that if I do

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a deposit, make sure that I'm paying cash and I'm not getting double charged.

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But other than that, I'm going to try to do some more due diligence.

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That's not you.

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Because you're lying somewhere.

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I completely agree.

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I think you can go into the crowning.

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Yeah, let's do it.

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The queens

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are tabulating.

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Time to school.

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Oh, interesting.

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I'm holding up one crown.

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Trey's holding up two and a half.

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That's more than I thought you were going to say.

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Um, I did one just because I think we really Like got to the crux of the

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issue when we said, I don't trust you.

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I need to be able to trust my reviewer.

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And I don't trust you because you owned up to lying.

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And that is like almost a half crown, zero crown worthy.

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I gave the one crown because.

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I'm happy that you gave the note about the double billing, and I'm

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going to check from like any company.

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I'm going to make sure that I do my due diligence and make sure that I'm

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not being charged multiple times.

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And I think sometimes that can be an oversight and people

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get away with shit like that.

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Correct.

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So I'm really grateful for that like reminder.

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And that's the one crown, but I can't trust you, unfortunately.

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So just one for me.

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Why two and a half?

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So I, so I went with two and a half, which sounds high for this reason.

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Okay.

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Um, I don't want to blame Samara for being in the not currently recommended.

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I don't want to hold that against her in the show or hold that against them.

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Um, the value of like being double charged and as a southerner, I recognize

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like when someone like, you know, I don't do this because I have integrity

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as a review queen, but when someone asks for a review, I am sort of like

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trying to give it enough detail and fluff that I would just be like.

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Like it kind of, in a way, I can see how you're like, sure, I'll

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leave a good review, whatever.

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Like they didn't break anything and whatever.

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Communication was great.

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It was like, I think they might've just been grapping, grasping for things.

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Who knows?

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We'll never know.

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Trust is lost.

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But I could see how you just give a five star and then you

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get so livid because they gave you a receipt that meant nothing.

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And then you're just like, stop, no.

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But too many red flags couldn't depend on it.

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That's worth a two and a half.

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All right.

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What do you guys think?

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This was a journey.

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I mean, I'm definitely a little perturbed by the abundance of not recommended.

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I do wonder if there was a change in ownership.

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It seems that way.

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But Chelsea, you used the company.

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Loved them.

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I used the company.

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You recommended them too.

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I recommended them also.

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Yeah.

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So.

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I, I, it was also a little bit more than like, I thought it was going to be, but

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quite frankly, I was saying to Trey.

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I had more stuff than I think I thought I had, so it made sense.

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It didn't, it felt like they were like moving, but I had

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different guys, so who knows?

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And I know that like we deal with often on the show, it is

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impossible to please everyone.

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Yeah.

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Um, but there's, there's a, there's a lot of red flags regardless,

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and that's the beauty of Yelp.

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Right.

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Who do you trust?

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The red flags?

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Or do you trust your friends?

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Right.

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At least them had a great experience.

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Like.

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I don't know.

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Yeah.

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I mean, I think that TL's review was still really strong.

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And I think in this example, I'll leave it with this, look at the reviews that

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are most recent, whether that's in the recommended or in the not, because I

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think that that will really give you a good idea of where things are at.

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Today.

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That's right.

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And use your own discretion.

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Be your own review queen.

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You guys, did you watch this on Friday or did you watch this on Wednesday?

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Because if you're watching this on Friday, just a quick reminder, you can

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join our Patreon at ReviewThatReview.

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com slash Patreon.

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You'll get early access.

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You'll be able to get the flip side immediately on Wednesday

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when part one comes out.

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And we also do additional reviews every week.

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So lots of bonus extra content and some other perks.

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You get discounts for merch, et cetera, et cetera.

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We love you guys.

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And mostly

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it's just, it's a way for you to show that you support the show and you

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support us and we really appreciate that.

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So it can really like be a dollar a month, five dollars a month.

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Like it's, it can be such a small, maybe seemingly insignificant amount.

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to you, but it really means a lot to us.

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Absolutely.

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Well, thank you

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and we'll see you next week.

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Until next time.

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Keep your crowns up.

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KY.

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See

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you later.

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About the Podcast

Show artwork for Review That Review with Chelsey and Trey
Review That Review with Chelsey and Trey
A comedy podcast rating reviewing, and hilariously dissecting online reviews, uncovering the outrageous stories behind the stars.

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About your hosts

Profile picture for Trey Gerrald

Trey Gerrald

Actor | Writer | Human-Person
Review Queen 👑
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Chelsey Donn

Actress | Comedian | Writer
Review Queen 👑