178: RE-VIEW: HEX: Old World Witchery (from Ep 13)

CHELSEY DONN: 00:00:00

Hi, Queens!

CHELSEY DONN: 00:00:01

Baby, it's time to Review That Review, Episode 13, which originally aired on September 1st, 2021.

CHELSEY DONN: 00:00:08

The original episode contained two reviews, two complaints, and two Royal Highnesses, but today's review is a bite sized version of the original airing, so be sure to pop back up and listen to Episode 13 in full.

CHELSEY DONN: 00:00:20

This was a real spooky episode.

CHELSEY DONN: 00:00:22

It was Spooky, episode 13.

CHELSEY DONN: 00:00:25

So I think you're going to really enjoy it.

CHELSEY DONN: 00:00:26

And remember to leave us a review or share the podcast with your friends.

CHELSEY DONN: 00:00:30

Five stars.

VOICEOVER: 00:00:34

Everybody's got an opinion, Every Californian and Virginian, It's so hard to tell who to trust and who to ignore, Someone's gotta settle the score.,

VOICEOVER: 00:00:46

Trey and Chelsey will help you choose, Whose views win which ones lose, Online haters are coming for you, Baby, it's time to Review That Review!

CHELSEY DONN: 00:01:02

Hello.

CHELSEY DONN: 00:01:04

Hi.

CHELSEY DONN: 00:01:05

All it takes is a little riff from Natalie to get me feeling better, you know?

TREY GERRALD: 00:01:09

Amen.

CHELSEY DONN: 00:01:10

All right.

CHELSEY DONN: 00:01:11

Welcome everyone to Review That Review, the podcast dedicated to reviewing.

TREY GERRALD: 00:01:17

Reviews.

TREY GERRALD: 00:01:18

We're just like Siskel and Ebert, only instead of reviewing cinematic masterpieces, we rate and review those hilarious, scathing, and sometimes suspicious Suspicious online reviews.

TREY GERRALD: 00:01:30

That is Trey Gerald, and that is Chelsea Dawn.

CHELSEY DONN: 00:01:34

And together we're the review queens.

TREY GERRALD: 00:01:41

God, that was so weird.

TREY GERRALD: 00:01:43

We were saying the opposite things.

TREY GERRALD: 00:01:45

It was so ooky spooky.

CHELSEY DONN: 00:01:47

Well, I'm completely disoriented.

CHELSEY DONN: 00:01:51

What is that?

CHELSEY DONN: 00:01:52

Could it be

TREY GERRALD: 00:01:54

the

CHELSEY DONN: 00:01:54

ghost

TREY GERRALD: 00:01:54

of

CHELSEY DONN: 00:01:56

the spooky episode?

CHELSEY DONN: 00:01:59

Because this, this is episode 13.

TREY GERRALD: 00:02:05

I'm scared.

TREY GERRALD: 00:02:06

It's episode 13.

CHELSEY DONN: 00:02:08

It's so spooky.

CHELSEY DONN: 00:02:09

It's terrifying.

CHELSEY DONN: 00:02:10

With that in mind.

CHELSEY DONN: 00:02:12

I'll start.

CHELSEY DONN: 00:02:12

I'll talk about my week for a second.

CHELSEY DONN: 00:02:15

Please go.

CHELSEY DONN: 00:02:15

I feel like I've had a spooky week.

CHELSEY DONN: 00:02:17

I had a real life encounter with a Karen this week.

CHELSEY DONN: 00:02:21

It was terrifying.

CHELSEY DONN: 00:02:24

It happened at Best Buy and Karen was standing next to me and this individual carried with her a cloud, just like a negativity cloud.

CHELSEY DONN: 00:02:34

She actually arrived at the desk, After me, but her energy was so intense that I was like, go ahead.

CHELSEY DONN: 00:02:41

The manager came over and he was being really nice and he was trying to help her.

CHELSEY DONN: 00:02:45

And then the second, like literally the second he left, she was like, where'd he go?

CHELSEY DONN: 00:02:49

Where'd he go?

CHELSEY DONN: 00:02:50

When is he going to be?

CHELSEY DONN: 00:02:50

When is he getting back here?

CHELSEY DONN: 00:02:51

How long is this going to take?

CHELSEY DONN: 00:02:52

I don't have all day.

CHELSEY DONN: 00:02:53

I'm very busy person.

CHELSEY DONN: 00:02:54

Like I'm in a rush.

CHELSEY DONN: 00:02:55

I'm in.

CHELSEY DONN: 00:02:56

And my point is like, okay.

CHELSEY DONN: 00:02:58

If you're in that much of a rush, then do this later.

CHELSEY DONN: 00:03:01

At one point, she was like, my dog, I gotta pick up my dog.

CHELSEY DONN: 00:03:03

Like if your dog is waiting for you to pick them up, this might not be a good time to combine the gift cards.

CHELSEY DONN: 00:03:11

Like just deal with it.

CHELSEY DONN: 00:03:12

I don't know, just have a little bit of compassion for these people that are working.

CHELSEY DONN: 00:03:16

And I don't know, I had an issue to deal with and it took them a little while to deal with mine too.

CHELSEY DONN: 00:03:20

But after seeing how intense this other person was, I was just like, I better be really nice.

CHELSEY DONN: 00:03:26

So anyway, bye bye.

CHELSEY DONN: 00:03:27

Real life Karen alert, they exist, they exist, they're everywhere, and it's,

VOICEOVER: 00:03:32

Oh my god, it's a Karen, oh

CHELSEY DONN: 00:03:34

my god, it's a Karen, and it's terrifying,

VOICEOVER: 00:03:36

Oh my god, it's a Karen,

TREY GERRALD: 00:03:38

I didn't mean to push that twice, it's so spooky,

CHELSEY DONN: 00:03:41

it was terrifying, anyway, Trey, how was, How was your week?

TREY GERRALD: 00:03:44

You experienced that and you wouldn't share it with me because you were waiting to tell me on the pod, which is hilarious.

CHELSEY DONN: 00:03:49

I mean, it wasn't like that guys like thinking about it now.

CHELSEY DONN: 00:03:52

Maybe it wasn't the most interesting story.

CHELSEY DONN: 00:03:53

Maybe I should have just told Trey in the moment.

CHELSEY DONN: 00:03:55

But

TREY GERRALD: 00:03:55

I mean, I understand you saw Karen in the wild.

TREY GERRALD: 00:03:59

This is the place to share that story because it's so what we do.

TREY GERRALD: 00:04:03

My week's been fine.

TREY GERRALD: 00:04:04

We are dealing slightly with little piddles from our niece's dog, Lila, that we're babysitting for three weeks.

TREY GERRALD: 00:04:13

She likes to do little pee pees here and there.

TREY GERRALD: 00:04:15

Um, little pee pee piddles.

TREY GERRALD: 00:04:18

Do you guys call those a piddle?

CHELSEY DONN: 00:04:20

I don't think I've ever heard it called a piddle, but I like it.

TREY GERRALD: 00:04:23

That's really funny because our nephew is staying with us and he's 13 and David referred to it as a piddle.

TREY GERRALD: 00:04:30

He was laughing, laughing, laughing at like that word.

TREY GERRALD: 00:04:33

And I thought, is that because I think I taught the word to David, but maybe that's a Southern word, whatever.

CHELSEY DONN: 00:04:37

Oh, is that a piddle?

CHELSEY DONN: 00:04:38

A thing that a lot of people in the South are like, you can piddle over there or is it specifically a piddle when a dog piddles?

TREY GERRALD: 00:04:45

That's a really good question.

TREY GERRALD: 00:04:46

I think my mom always said like, oh, what have you been doing today?

TREY GERRALD: 00:04:49

Oh, nothing.

TREY GERRALD: 00:04:50

Just piddling around.

TREY GERRALD: 00:04:51

Oh,

CHELSEY DONN: 00:04:52

I think that sounds familiar.

TREY GERRALD: 00:04:54

But somehow in my brain, like whenever there's like a little, a little TT mess, I think of that as like a little piddle.

CHELSEY DONN: 00:05:01

Little piddle.

CHELSEY DONN: 00:05:02

Well, this, Karen, took a little piddle in the middle of the Best Buy, and your, then Lila, Lila's been piddling

TREY GERRALD: 00:05:09

Everywhere.

CHELSEY DONN: 00:05:10

Everywhere.

CHELSEY DONN: 00:05:11

And with that in mind, I just feel like both of us, this was like a rough week, right?

CHELSEY DONN: 00:05:15

You've been dealing with piddling, I've been dealing with Karen's Well,

TREY GERRALD: 00:05:17

as you were talking about Karen Already complained.

TREY GERRALD: 00:05:20

Well, I was gonna say, are we in the complaints already, or are we just like, Recapping our weeks.

TREY GERRALD: 00:05:25

It was very hard to tell.

CHELSEY DONN: 00:05:26

Exactly.

CHELSEY DONN: 00:05:26

I have a, which which is, I have a complaint too, which is odd for us.

CHELSEY DONN: 00:05:29

'cause I do feel like usually we're like so positive at the top and then here's a complaint.

CHELSEY DONN: 00:05:33

But this time I feel like we're both feeling sort of complaining.

CHELSEY DONN: 00:05:36

So I have another complaint to get off my chest lodge a complaint.

CHELSEY DONN: 00:05:39

I wanna get something off of my chest today.

CHELSEY DONN: 00:05:42

Uh, and when I say that, I mean literally.

CHELSEY DONN: 00:05:45

Yep.

CHELSEY DONN: 00:05:45

Listen, my complaint.

CHELSEY DONN: 00:05:48

is you probably can't empathize with me and I hope some people listening can if you're a lady and you get a bathing suit they put these like really disgusting like fake boob things inside the bathing suit And they're just, they're terrible.

CHELSEY DONN: 00:06:06

Like they, they never make it through a wash.

CHELSEY DONN: 00:06:09

They just end up bundled and in the middle and they look like a weird growth on your chest.

CHELSEY DONN: 00:06:14

I just don't understand.

CHELSEY DONN: 00:06:15

Like, if you're not going to take the time to actually sew in a proper, like lift, which I'm not opposed to, I like, I'm not opposed to a nice, Lift of the chest.

CHELSEY DONN: 00:06:25

But if you're not going to take the time to do that, then please don't include this little like folded schmata inside the breasts of my bathing suit.

CHELSEY DONN: 00:06:35

Like, like who, who is there one person out there that's like, Oh my God, thank God I have this.

CHELSEY DONN: 00:06:41

Sometimes they'll have a bathing suit that has that, but they'll at least leave a slit so you can pull it out, which, okay, cool.

CHELSEY DONN: 00:06:48

Like this is a real waste.

CHELSEY DONN: 00:06:50

Talk about a waste.

CHELSEY DONN: 00:06:51

The giving tree and like just wasting all of this resources, fine.

CHELSEY DONN: 00:06:57

At least I can remove it.

CHELSEY DONN: 00:06:58

The bathing suits that I have, I had to cut a hole in it.

CHELSEY DONN: 00:07:01

I had to literally damage my bathing suit to retract this thing.

CHELSEY DONN: 00:07:07

Like ridiculous, the amount of time I've wasted on this.

CHELSEY DONN: 00:07:10

So any bathing suit designers out there, we got to do better.

TREY GERRALD: 00:07:13

Do they, like, get deformed when you, like, put them in the dryer or something?

CHELSEY DONN: 00:07:17

That's what I'm saying, like, it, like, it folds into itself and then it becomes, like, a triangle, like, but, like, not in a sexy way, not, like, in a Madonna, like, look at my, my cone boob kind of way, and, like, a really unattractive, like, strange growth on my chest kind of, like, it's just, It's so not serving the purpose that it seems to be intending to serve.

CHELSEY DONN: 00:07:41

It's a shoulder pad.

CHELSEY DONN: 00:07:42

It's basically a shoulder pad.

TREY GERRALD: 00:07:45

That's what I was picturing.

TREY GERRALD: 00:07:46

Yeah,

CHELSEY DONN: 00:07:46

that they've, they've inserted or into the thing, but they don't sew it in.

CHELSEY DONN: 00:07:50

So it just flimsy in there.

CHELSEY DONN: 00:07:52

Anyway, I feel great that I got that off my chest because

TREY GERRALD: 00:07:56

These like body deformations and these liars, all of these topics, they're just so

CHELSEY DONN: 00:08:04

spooky, spooky.

CHELSEY DONN: 00:08:06

Oh, no, I'm so scared.

CHELSEY DONN: 00:08:09

I'm definitely afraid.

TREY GERRALD: 00:08:11

Well, thank you for sharing that.

TREY GERRALD: 00:08:12

Thank you for letting me in on that.

TREY GERRALD: 00:08:14

I'm really appreciative to know that.

CHELSEY DONN: 00:08:17

Listener voicemail.

CHELSEY DONN: 00:08:17

Dun, dun, dun,

TREY GERRALD: 00:08:18

dun, dun.

TREY GERRALD: 00:08:19

Chels, Chels, guess what?

TREY GERRALD: 00:08:21

Oh, my God.

TREY GERRALD: 00:08:22

We've got a shitty, shitty listener voicemail today.

CHELSEY DONN: 00:08:26

Oh my god, it's shitty.

CHELSEY DONN: 00:08:28

I might be, um,

TREY GERRALD: 00:08:29

tipping the hat, tipping my hat, tipping the hand,

CHELSEY DONN: 00:08:32

tipping your hat.

CHELSEY DONN: 00:08:33

You might be giving me a little bit of a clue there.

TREY GERRALD: 00:08:36

Well, let's listen to today's listener voicemail.

CHELSEY DONN: 00:08:39

I'd love to hear it.

CHELSEY DONN: 00:08:40

Let's hear it.

VOICEOVER: 00:08:41

Hey, Review Queens.

VOICEOVER: 00:08:42

This is James and I have got to lodge a complaint.

VOICEOVER: 00:08:45

I just am so done with the people who don't pick up their dog's poop.

VOICEOVER: 00:08:51

Yes, it is causing me An influx of flies in in central Los Angeles at the moment, um, especially when you go to a dog park, I mean, pick up the poop, people treat the dog park as if it's like daycare and they don't have to pay attention to their dog, but no, You do.

VOICEOVER: 00:09:06

You have to pick up the poop.

VOICEOVER: 00:09:07

Am I alone?

VOICEOVER: 00:09:08

I don't think so.

VOICEOVER: 00:09:09

Who are these people?

VOICEOVER: 00:09:10

What world did they come from?

VOICEOVER: 00:09:12

Ugh.

VOICEOVER: 00:09:13

I'm done stretching.

VOICEOVER: 00:09:14

Thank you.

CHELSEY DONN: 00:09:17

Yay.

CHELSEY DONN: 00:09:18

James, that was so good.

CHELSEY DONN: 00:09:20

I'm so glad you got that off your chest.

CHELSEY DONN: 00:09:21

I agree.

CHELSEY DONN: 00:09:22

Like, I always think, like, people do this thing where I think they try to pretend like, oh, I just didn't know.

CHELSEY DONN: 00:09:27

I just didn't know.

CHELSEY DONN: 00:09:28

I didn't know that my dog pooped there.

CHELSEY DONN: 00:09:30

You knew.

TREY GERRALD: 00:09:31

Yeah, that's not real.

TREY GERRALD: 00:09:32

I was a professional dog walker for a couple of years in New York City.

VOICEOVER: 00:09:37

Wow.

TREY GERRALD: 00:09:38

So I can really relate to this conversation.

TREY GERRALD: 00:09:40

It's very interesting.

TREY GERRALD: 00:09:41

I've never thought about the analogy that James just presented that dog owners treat the dog park as a daycare.

TREY GERRALD: 00:09:48

But like, it's interesting the point that like people are like, I'll go to the dog park and then I'll just be on my phone and not paying attention.

TREY GERRALD: 00:09:54

It's like, That I've never really thought about that.

TREY GERRALD: 00:09:56

That is so true.

TREY GERRALD: 00:09:57

I've also never correlated flies with dog poop, but that is so interesting.

CHELSEY DONN: 00:10:03

Also, the flies in Los Angeles right now, the flies are out of control right now.

CHELSEY DONN: 00:10:08

I mean, even and if the poop is to blame, which James is making me feel like maybe it is then.

CHELSEY DONN: 00:10:15

I do think there's something we got to do about this.

CHELSEY DONN: 00:10:17

I mean, they'll give you a parking ticket in Los Angeles if your tires are not turned at exactly the right angle, right?

CHELSEY DONN: 00:10:26

Maybe we need to hire some of those meter maids to watch the poop.

CHELSEY DONN: 00:10:30

Just saying.

CHELSEY DONN: 00:10:30

Can you

TREY GERRALD: 00:10:30

imagine?

TREY GERRALD: 00:10:31

I have been yelled at many times in New York City, bending over picking up dog poop by like brownstone owners who just want to yell because they've found poop in front of their brownstone before.

TREY GERRALD: 00:10:42

Oh my God.

TREY GERRALD: 00:10:43

So they're just gonna yell at you and I'm literally in the process of picking up poop.

TREY GERRALD: 00:10:46

And you're like,

CHELSEY DONN: 00:10:47

this is New York City, baby.

CHELSEY DONN: 00:10:49

Like there's a million people that walk past your brownstone every day.

TREY GERRALD: 00:10:52

And why are you yelling at me while I'm in the act of picking it up?

TREY GERRALD: 00:10:54

I'm clearly not the

CHELSEY DONN: 00:10:55

perpetrator.

TREY GERRALD: 00:10:56

James, it's a really great complaint.

TREY GERRALD: 00:10:58

I hope that you feel some relief by sharing it.

TREY GERRALD: 00:11:01

That is a definite worthy complaint to lodge.

CHELSEY DONN: 00:11:04

Very worthy.

CHELSEY DONN: 00:11:05

And we hear you, James.

CHELSEY DONN: 00:11:06

And we should all do better.

CHELSEY DONN: 00:11:09

If you're a dog owner, don't forget your poop bags.

TREY GERRALD: 00:11:12

Think of the impact of the poop.

TREY GERRALD: 00:11:13

This is a great reminder.

TREY GERRALD: 00:11:14

This is a good reminder for all of us.

TREY GERRALD: 00:11:17

Well, Chelsey, is it time for us to jump into some of today's spooky, spooky online reviews?

CHELSEY DONN: 00:11:26

I guess we must!

CHELSEY DONN: 00:11:28

Okay, so in honor of our 13th episode, holy cannoli, I can't even believe it, Trey and I have each selected online reviews that veer into spooky territory that we feel needs to be inspected,

TREY GERRALD: 00:11:45

and as we are hoping we won't be cursed, For doing so, we will read you the review.

TREY GERRALD: 00:11:51

We will break it down and rate and review the impact of the review on a scale from one to five.

TREY GERRALD: 00:11:57

Spooky crowns.

TREY GERRALD: 00:12:01

They're not very spooky.

TREY GERRALD: 00:12:02

It's a very regal process that we call, Assess That Kevetch, and Kevetch means complain.

TREY GERRALD: 00:12:11

Review That

CHELSEY DONN: 00:12:12

Review,

TREY GERRALD: 00:12:14

pokey dokey pokey.

TREY GERRALD: 00:12:15

So Chelsey, let me tell you a little bit about a very Ookie, spooky place, found in New Orleans.

VOICEOVER: 00:12:27

Okay.

TREY GERRALD: 00:12:29

Okay, so this is from Yelp.

TREY GERRALD: 00:12:31

Mm-Hmm.

TREY GERRALD: 00:12:32

. And this reviewer's name is Diana G.

TREY GERRALD: 00:12:37

Okay.

TREY GERRALD: 00:12:37

And this review is for Hex Old World Witchery.

TREY GERRALD: 00:12:43

Okay.

TREY GERRALD: 00:12:45

Diana G, one star

CHELSEY DONN: 00:12:47

is it is.

CHELSEY DONN: 00:12:48

Sorry, is a witchery like a store that sells witchy stuff?

TREY GERRALD: 00:12:52

So this is, um, like a gift shop and also they do spiritual readings.

TREY GERRALD: 00:12:57

Ooh, okay.

TREY GERRALD: 00:12:58

November 9th, 2013.

TREY GERRALD: 00:13:01

I am appalled, to say the least, at how immature the owner is and his quote unquote psychic Reader, Carrie is.

TREY GERRALD: 00:13:12

This evening, instead of receiving a heartfelt apology for my past mistreatment here at the store, the owner threatened to all caps, send his demons to me, smiley face, wow, how immature, and how irrelevant, I enjoy all things positive and light and have no interest in supporting a store that is so money greedy and desperate that the owner decided to ALL CAPS BAN from entering his store, parentheses, which I had no intention of entering again, and cast his demons https: Please get a life.

TREY GERRALD: 00:13:55

Negative energies are not what I need in my life, which is why I will be avoiding this tourist trap until it eventually goes out of business.

TREY GERRALD: 00:14:04

The wares are overpriced, and the last time I tried to buy an item, the so called psychic reader was snide with me, and also was going to overcharge me for an item when the prices got knocked off the pendants.

TREY GERRALD: 00:14:18

Christopher had two weeks to call me, but he did not until tonight, since I wrote my honest review of his store on TripAdvisor.

TREY GERRALD: 00:14:27

com.

TREY GERRALD: 00:14:28

Obviously, Kerry must be a close friend of his, which is why he never thought to apologize to me until he thought my review could harm his pocketbook.

TREY GERRALD: 00:14:38

Well, Christopher, Good luck sending your evil minions to me, I eat them for breakfast, smiley face.

TREY GERRALD: 00:14:46

And I think I might so enjoy it as I see what other nonsense you pull on others who get victimized by you.

TREY GERRALD: 00:14:54

You need to focus on sending some positive light to people other than making yourself look foolish because now I lost all respect for your store and you.

TREY GERRALD: 00:15:05

A real healer loves to heal, and a fraud like you with such low intentions to cheat people eventually loses integrity in the eyes of the masses.

TREY GERRALD: 00:15:15

Avoid this place like the plague, you will do better spending your money someplace else.

CHELSEY DONN: 00:15:24

All right, Diana G.

TREY GERRALD: 00:15:27

Oh, all right.

TREY GERRALD: 00:15:28

So I, I was curious about this because I feel like you operate in sort of like a witchy sort of area in the world.

CHELSEY DONN: 00:15:37

Yes.

TREY GERRALD: 00:15:37

But to me, I feel like it's all a little ooky spooky.

CHELSEY DONN: 00:15:41

Oh, well, yes, I do operate in the crystals, patrons, seeing them.

CHELSEY DONN: 00:15:46

What I thought was interesting is like someone who proclaims To have their life mission be to like bring love and light into the world is certainly bringing a lot of darkness to this review and maybe would know this is not a way that we dispel negative energy.

CHELSEY DONN: 00:16:07

I mean, maybe they thought I'm gonna allow people to be aware that they shouldn't come here in the future.

CHELSEY DONN: 00:16:13

Fine.

CHELSEY DONN: 00:16:14

That's that's okay.

CHELSEY DONN: 00:16:15

But it wasn't really done in a love and light way.

CHELSEY DONN: 00:16:17

She said she enjoyed eating, what did she say?

CHELSEY DONN: 00:16:22

Their evil minions for breakfast?

TREY GERRALD: 00:16:24

Eats them for breakfast.

CHELSEY DONN: 00:16:25

I mean, come on.

TREY GERRALD: 00:16:27

It is also, just to your point, it's interesting because Diana G also appears with a new review in 2019.

TREY GERRALD: 00:16:35

Also, one star.

CHELSEY DONN: 00:16:36

Oh, geez.

CHELSEY DONN: 00:16:37

The review that you just read was written when?

CHELSEY DONN: 00:16:40

2013.

CHELSEY DONN: 00:16:41

So then six years later, bitch is still shopping here?

TREY GERRALD: 00:16:44

She gives it, they give it another try and, uh, you know, say horrible things again.

CHELSEY DONN: 00:16:50

Stop.

CHELSEY DONN: 00:16:51

Are we reading that?

TREY GERRALD: 00:16:52

Okay.

TREY GERRALD: 00:16:52

Basically, I'm not going to read it again, Rita, but Diana basically goes through here saying, I used to shop here somewhat on a regular basis, that they used to live in New Orleans and they moved.

TREY GERRALD: 00:17:03

Then they rehash the entire experience wanting to buy a Figa.

TREY GERRALD: 00:17:08

The price tag falls off and the person puts another one on and then how the owner was so upset when they placed an honest review that they insisted that if they don't take the review down, they will curse them literally and send negative entities.

TREY GERRALD: 00:17:22

And then it says, like, this is my favorite part.

TREY GERRALD: 00:17:25

I also don't appreciate his anger and his threatening remarks because a true Wiccan never sends curses out to universe because it does tend to boomerang back to the original sender.

TREY GERRALD: 00:17:35

Which is an interesting point.

CHELSEY DONN: 00:17:36

Right.

CHELSEY DONN: 00:17:37

And that's why I'm kind of surprised that she's, she's trying to masquerade as somebody that's like all white light, because if you are all white light, then you don't draw attention to the negative circumstance.

CHELSEY DONN: 00:17:50

You just sort of allow it to boomerang back to that person.

CHELSEY DONN: 00:17:54

I mean, there's just like so much wrong with this.

CHELSEY DONN: 00:17:56

Now, no question,

TREY GERRALD: 00:17:57

though.

TREY GERRALD: 00:17:58

Could you do a white light curse on someone like to send goodness to someone?

TREY GERRALD: 00:18:03

Can you?

TREY GERRALD: 00:18:03

Do you look up a good curse?

CHELSEY DONN: 00:18:05

I don't know that I would call that a curse.

CHELSEY DONN: 00:18:07

I would call it a blessing.

CHELSEY DONN: 00:18:09

Maybe like so because could

TREY GERRALD: 00:18:11

Diana G do like a blessing to the store rather than writing a negative review?

CHELSEY DONN: 00:18:15

Sure.

CHELSEY DONN: 00:18:16

Why not?

CHELSEY DONN: 00:18:16

I just think it's just a conundrum.

CHELSEY DONN: 00:18:18

She's a contradiction in in one person.

CHELSEY DONN: 00:18:22

Everything that she said in the end of this initial review was like, I would never shop here and this place is doomed to close and all that kind of stuff.

CHELSEY DONN: 00:18:30

Stuff.

CHELSEY DONN: 00:18:31

And then she's shopping there again, and she's writing a review.

CHELSEY DONN: 00:18:34

Again.

CHELSEY DONN: 00:18:35

It's like, at very least, if you're gonna put that out into the universe, then do not go there and s and in any way, don't even step foot, even if you're not gonna buy something, don't go in there.

TREY GERRALD: 00:18:46

And to that point, I'd want to reiterate that this is the Yelp review.

TREY GERRALD: 00:18:51

And in the Yelp review, Diana, she re, Diana is referencing the TripAdvisor.

TREY GERRALD: 00:18:55

So

CHELSEY DONN: 00:18:55

now we've written three reviews.

TREY GERRALD: 00:18:58

Yeah,

CHELSEY DONN: 00:18:59

with our white light nature, three one star reviews.

CHELSEY DONN: 00:19:03

And then also, like, what's the deal with the call?

CHELSEY DONN: 00:19:05

She was waiting for the call from Christopher.

CHELSEY DONN: 00:19:09

Yeah,

TREY GERRALD: 00:19:09

so Christopher is the business owner.

TREY GERRALD: 00:19:13

Okay, so I don't know.

TREY GERRALD: 00:19:15

She

CHELSEY DONN: 00:19:15

repeatedly says too that Carrie seems like she's a good friend of Christopher's, but why?

CHELSEY DONN: 00:19:19

She doesn't.

CHELSEY DONN: 00:19:20

Why is it a good cause?

CHELSEY DONN: 00:19:21

Cause he's defending her.

CHELSEY DONN: 00:19:23

It's confusing,

TREY GERRALD: 00:19:24

right?

CHELSEY DONN: 00:19:25

It's very confusing.

CHELSEY DONN: 00:19:26

And also, she didn't give us any She said she had a bad, did she say she had a bad psychic reading?

CHELSEY DONN: 00:19:31

Did she give us any details about that?

TREY GERRALD: 00:19:32

No.

CHELSEY DONN: 00:19:34

So what was It's just

TREY GERRALD: 00:19:34

psychic as in quotation marks.

TREY GERRALD: 00:19:37

It does appear that Diana G did not get a psychic reading.

TREY GERRALD: 00:19:41

Diana G was trying to purchase a figa.

CHELSEY DONN: 00:19:44

But obviously there was some beef that occurred between her and Carrie, and she's not letting us know what the details like, what is the beef?

CHELSEY DONN: 00:19:55

Like, why are you so angry?

CHELSEY DONN: 00:19:57

Why are you wanting to put this person on blast for not being real and then not telling me what it was?

CHELSEY DONN: 00:20:03

What it was, give me something that's like, I don't know, like, I don't feel like she gave me any information other than the fact that she feels like there's bad energy there, which she's definitely spewing out with the eating for breakfast of the demons, but and the cursing it to be closed.

CHELSEY DONN: 00:20:20

She didn't, she didn't give me any useful information about this store.

TREY GERRALD: 00:20:24

The real complaint here is how immature the owner and the psychic reader carry are.

TREY GERRALD: 00:20:33

Yeah, I don't, there isn't detail about why either of them are immature other than, you know, threatening to send demons.

TREY GERRALD: 00:20:40

Yeah, and listen, like,

CHELSEY DONN: 00:20:42

I like crystals.

CHELSEY DONN: 00:20:43

I'm about it.

CHELSEY DONN: 00:20:44

And I'm also about good energy.

CHELSEY DONN: 00:20:45

So if I was reading the review, I'd want to know, are the prices really high?

CHELSEY DONN: 00:20:50

Did you have a reading?

CHELSEY DONN: 00:20:51

And like, was there something offensive or harmful or whatever that came out of the reading that was really insensitive?

CHELSEY DONN: 00:20:57

That'd be something I'd want to know.

CHELSEY DONN: 00:20:59

I don't feel like any of the information that would.

CHELSEY DONN: 00:21:01

actually want to know

TREY GERRALD: 00:21:02

is present.

CHELSEY DONN: 00:21:03

I feel like we got a personal like diary entry beef between these two people and I can't think of a single a single item of this review that's of use to a person that's going to be shopping here.

TREY GERRALD: 00:21:15

And yeah, you're right.

TREY GERRALD: 00:21:16

Like there.

TREY GERRALD: 00:21:17

I don't know what the value here is.

TREY GERRALD: 00:21:18

It feels very like a personal vendetta.

CHELSEY DONN: 00:21:21

Yeah, there's no value other than a personal vendetta.

CHELSEY DONN: 00:21:23

Like, this is literally an example of somebody that is just going online to just troll this person on multiple sites, three reviews, two different websites, six years apart.

CHELSEY DONN: 00:21:36

Like, come on, Diana.

CHELSEY DONN: 00:21:38

But were

TREY GERRALD: 00:21:38

you entertained?

CHELSEY DONN: 00:21:40

I was, but I don't know if I was entertained because of your reading.

CHELSEY DONN: 00:21:43

I mean, like, I laughed multiple times.

CHELSEY DONN: 00:21:45

It is

TREY GERRALD: 00:21:45

interesting, the two times that being cursed with demons is mentioned, the sentence both times is ended with a smiley face.

CHELSEY DONN: 00:21:53

Ew.

TREY GERRALD: 00:21:55

Which is just kind of spooky.

CHELSEY DONN: 00:21:57

Diana's kind of creeping me out.

CHELSEY DONN: 00:21:58

My bat wings are flying and they're not happy about Diana G.

TREY GERRALD: 00:22:02

I feel like I could crown it.

TREY GERRALD: 00:22:04

Let's do it.

TREY GERRALD: 00:22:05

Okay.

CHELSEY DONN: 00:22:08

The queens are tabulating.

CHELSEY DONN: 00:22:10

You ready?

CHELSEY DONN: 00:22:10

I'm ready.

VOICEOVER: 00:22:11

Total

CHELSEY DONN: 00:22:15

score.

CHELSEY DONN: 00:22:16

Oh, you gave it a half?

CHELSEY DONN: 00:22:17

My first time!

CHELSEY DONN: 00:22:19

I'm giving it half.

CHELSEY DONN: 00:22:20

Okay, Trey gave it half.

CHELSEY DONN: 00:22:22

I gave it one for the vibes.

CHELSEY DONN: 00:22:23

I like, I am somebody that wants to know the vibes.

CHELSEY DONN: 00:22:26

Like, I don't want anybody saying anything nasty to me.

CHELSEY DONN: 00:22:28

I wouldn't want to go in there for that reason.

CHELSEY DONN: 00:22:29

So that's really like the only points that Diana got for me.

CHELSEY DONN: 00:22:33

But I think the half is completely warranted.

CHELSEY DONN: 00:22:36

Why did you decide to do the half?

TREY GERRALD: 00:22:38

Because it didn't even really occur to me until you were pointing it out.

TREY GERRALD: 00:22:41

There's literally no details about it.

TREY GERRALD: 00:22:43

None.

TREY GERRALD: 00:22:44

Why it's a negative review.

TREY GERRALD: 00:22:45

No.

TREY GERRALD: 00:22:45

And I'm someone that doesn't operate an ooky, spooky, witchery stuff.

TREY GERRALD: 00:22:49

So to me, a conversation about a business owner of like a witch store cursing demons on you for leaving a negative review is sort of like, well, I mean, like, I mean, okay.

CHELSEY DONN: 00:23:01

This seems like drama.

CHELSEY DONN: 00:23:02

Diana G's got drama.

CHELSEY DONN: 00:23:04

Oh, I hope Diana G's not listening to this.

TREY GERRALD: 00:23:06

We're going to be cursed.

CHELSEY DONN: 00:23:07

Yeah.

CHELSEY DONN: 00:23:07

She'll eat us for breakfast.

CHELSEY DONN: 00:23:08

There's a reply.

CHELSEY DONN: 00:23:11

All right.

CHELSEY DONN: 00:23:11

Oh, my God.

CHELSEY DONN: 00:23:13

So we have a reply.

CHELSEY DONN: 00:23:15

I'm so interested in this because the beef was clearly between the business owner and Diana.

CHELSEY DONN: 00:23:21

So, wow.

CHELSEY DONN: 00:23:22

Now we get to hear from the business owner.

TREY GERRALD: 00:23:24

Okay, so this is from Christian D., business owner.

TREY GERRALD: 00:23:29

This is on November 16th, 2013.

TREY GERRALD: 00:23:32

Can you hear me?

TREY GERRALD: 00:23:32

Diana G's review was November 9th.

TREY GERRALD: 00:23:35

This review is very disappointing as the reviewer knows she is not telling the truth and is trying to hurt both me personally and my shops for not firing an employee at her demand.

TREY GERRALD: 00:23:47

One, as I said on the telephone to this individual, no employee of mine would ever switch a price tag.

TREY GERRALD: 00:23:53

There's no personal motivation for them to do so, and I certainly would not encourage that because even if I were the type to cheat people, I And I'm not, There's no benefit to me at all, My inventory is replaced automatically, And if I sell item A at the price and code for item B, My system will automatically reorder another item B, And then I will have Two item B and no item A.

TREY GERRALD: 00:24:21

So whatever short term gain I might accrue from fraudulently switching prices would be negated by the corruption of our inventory.

TREY GERRALD: 00:24:31

Two, the only discussion of quote unquote demons on the phone call was her telling me that she eats demons for breakfast.

TREY GERRALD: 00:24:41

And that the landlords of New Orleans had driven her out of town.

TREY GERRALD: 00:24:46

It was all I could do to be patient with her as I was on with her for 30 minutes listening to her rant about issues she had with New Orleans.

TREY GERRALD: 00:24:57

It actually says New Orla without the N that had nothing to do with the issue at hand.

TREY GERRALD: 00:25:02

And I've received complaints about her from shop owners and others all over the French border.

TREY GERRALD: 00:25:09

By no means am I exactly Mr.

TREY GERRALD: 00:25:11

Customer Service, but I typically stay out of these matters.

TREY GERRALD: 00:25:15

However, when my shop manager called Diana, Diana refused to speak to her, believing her to be the staff member with whom she had an issue and refusing to speak to anyone but me.

TREY GERRALD: 00:25:28

This was yet another example of the paranoia level we are dealing with.

TREY GERRALD: 00:25:33

Three, I did in fact ban this reviewer from all of my shops because she demanded that I fire an employee simply because the employee alleged had an attitude with her.

TREY GERRALD: 00:25:44

I told Diana that I believe in giving people second chances and that I would speak to the employee about her attitude, but I am not going to fire someone for the first Customer complaint they ever receive, especially when it's for something, switching prices, that simply could not and did not happen, I am not going to take food off of a person's table simply because there was a conflict of personality, It isn't right and if Diana was any sort of spiritual person she claims to be, she would understand that, She is certainly in no way a witch, As a true witch understands the four F's of the craft, Flags, Flax, fodder, and frig, There is some homework for those who question our authenticity, These are the rules we live by at Hex, 4.

TREY GERRALD: 00:26:37

As a matter of note, that employee quit upon being spoken to about what happened, and we are no longer in contact with her, so this idea that she is a close friend is false.

TREY GERRALD: 00:26:48

But this changes nothing in my position.

TREY GERRALD: 00:26:50

I take reviews on Yelp and TripAdvisor as cues on what to improve on, but I will simply not fire someone at the insistence of a reviewer.

TREY GERRALD: 00:26:59

Diana could post a hundred reviews, takes out a billboard on the highway, or hires a skywriter plane to complain about me or my shops, and I still won't fire someone as a result of it.

TREY GERRALD: 00:27:12

Five, I did not wait until I saw the review to contact her, and Diana knows this is a lie because we discussed this, I reprimanded the manager for ignoring Diana's complaint because I do believe that people's complaints should be addressed, even if they are as biased and dishonest as Diana's are, https: Seven.

TREY GERRALD: 00:27:33

So we skipped six.

TREY GERRALD: 00:27:34

Anyone that's counting?

TREY GERRALD: 00:27:35

My name is Christian, not Christopher.

TREY GERRALD: 00:27:40

I would never cheat anyone of anything.

TREY GERRALD: 00:27:42

And the implication here is deeply upsetting.

TREY GERRALD: 00:27:44

This woman has harassed me on both TripAdvisor and Yelp, and I did everything to help her in spite of the failures of both my employee to address her special concerns and of my manager to address her complaints.

TREY GERRALD: 00:27:56

And the manager now understands that The importance of responding in a timely way, No matter how insane the question or complaint is, I only want those in my shop who truly believe in magic's power and those who wish to believe in it once more, I do not believe in putting my product in the hands of crazy people who would misuse the power in them, Nor is Hex a Walmart that seeks to cater to the lowest common denominator, Blessings to all, Even Diana, for whom a good psychiatrist would be the greatest blessing of all, Christian D.

TREY GERRALD: 00:28:32

Wow.

TREY GERRALD: 00:28:33

All right.

TREY GERRALD: 00:28:33

So that was like so long.

TREY GERRALD: 00:28:35

It was just hilarious to me that after speaking on the phone, Diana said the wrong name.

TREY GERRALD: 00:28:42

The name is Christian.

TREY GERRALD: 00:28:43

And then also that Christian went into such lengthy detail and then also numbered the points, but left out six.

TREY GERRALD: 00:28:50

But left six.

TREY GERRALD: 00:28:50

Or is that a magic thing?

CHELSEY DONN: 00:28:52

Maybe, maybe, or I Six,

TREY GERRALD: 00:28:54

six, six.

CHELSEY DONN: 00:28:55

Oh, no.

CHELSEY DONN: 00:28:56

I know.

CHELSEY DONN: 00:28:56

I almost thought about calling this episode 14.

CHELSEY DONN: 00:28:58

So I get that.

TREY GERRALD: 00:28:59

Spooky, spooky.

TREY GERRALD: 00:29:01

But I mean, I did have an impact change after reading.

TREY GERRALD: 00:29:04

It just felt that Christian was very forthcoming.

VOICEOVER: 00:29:07

Yeah.

TREY GERRALD: 00:29:07

And also very calm and communication.

TREY GERRALD: 00:29:10

There were like random spelling mistakes here and there, but everything was punctuated beautifully.

TREY GERRALD: 00:29:14

It was in a list form, really sort of trying to take out all of the toxicity, which I thought was interesting.

CHELSEY DONN: 00:29:20

I agree.

CHELSEY DONN: 00:29:21

I mean, yes, it was, it was a little bit long.

CHELSEY DONN: 00:29:24

Clearly Christian is passionate about all this.

CHELSEY DONN: 00:29:26

So I understand that.

CHELSEY DONN: 00:29:28

But yeah, after listening to what Christian had to say, I feel like I wouldn't even take away my one crown from Diana.

CHELSEY DONN: 00:29:34

I just think that Diana seems like a little bit of a menace.

CHELSEY DONN: 00:29:38

Like, I don't know, I just don't, I don't trust her any further than I can throw her and I got a real bad back, you know?

TREY GERRALD: 00:29:42

And Christian mentions that other shop owners are aware of who this person is in the French

CHELSEY DONN: 00:29:48

Quarter, which is just Yeah, or, yeah, like, or even, like, she left because of the landlord, such, I mean, he knows way too much about her, so you know that she overshared.

CHELSEY DONN: 00:29:55

It sounds like he was, you know, Implying that he really approached her with kit gloves and let her, you know, air all of her grievances about New Orleans and the store and everything in between, you know, while he did take a dig at the end with the psychiatrist line, I felt almost bad for him.

CHELSEY DONN: 00:30:11

Cause I was like, ah, you took the high road the whole time.

CHELSEY DONN: 00:30:13

And then you,

TREY GERRALD: 00:30:14

the whole time,

CHELSEY DONN: 00:30:15

And then you ended with that, which I don't think was the best move, but

TREY GERRALD: 00:30:19

I thought so too,

CHELSEY DONN: 00:30:20

but that being said, I mean, it's nothing compared to eating the demons of the store for breakfast and then wishing that they close forever, even though you're going to go back six years later.

CHELSEY DONN: 00:30:31

I mean,

TREY GERRALD: 00:30:31

Diana's one star review would not stop me from going to the store and reading the back and forth.

TREY GERRALD: 00:30:38

It does seem that Diana's operating at a different place and that Christian was very methodical and did you notice that he sent

CHELSEY DONN: 00:30:45

her blessings?

CHELSEY DONN: 00:30:46

Like I said, I did.

CHELSEY DONN: 00:30:47

I did.

TREY GERRALD: 00:30:49

All right.

TREY GERRALD: 00:30:49

Well, anything else there?

TREY GERRALD: 00:30:51

I mean, I think like let's let's send positive energy to all involved.

TREY GERRALD: 00:30:55

Yeah.

CHELSEY DONN: 00:30:55

So I'm sending blessings to all involved parties.

CHELSEY DONN: 00:30:58

Good energy to Diana and Christian.

CHELSEY DONN: 00:31:01

Okay, my queen, we did it.

CHELSEY DONN: 00:31:04

We've reached the most regal portion of our show.

TREY GERRALD: 00:31:08

All right.

TREY GERRALD: 00:31:08

Yes.

TREY GERRALD: 00:31:09

All right.

TREY GERRALD: 00:31:09

So, Chelsey, who are you inducting today for my Royal Highness?

CHELSEY DONN: 00:31:14

Okay, well, I'm going to induct Wix, and this is not an ad.

CHELSEY DONN: 00:31:18

I'm, I'm, I love Wix.

CHELSEY DONN: 00:31:20

If you don't know about it, it is a website building platform.

CHELSEY DONN: 00:31:25

I, I've been building websites for a really long time across all different platforms, and I just love them for so many reasons, but mostly because their customer service people are just literally the nicest people on earth.

CHELSEY DONN: 00:31:40

I talked to a guy named Max on the phone for like an hour and geeked out with him about website design so much so that at the end of the call, he was like, I think you should be a Wix person.

CHELSEY DONN: 00:31:49

Trey, Trey, Trey, Trey, Trey, Trey, Supercalifragilisticexpialidocious, He's got to be rude He tries to be He tries to get Un question marrez Un question marrez.

CHELSEY DONN: 00:32:02

Un question marrez., Suleme!, Why turn on the video.

CHELSEY DONN: 00:32:06

In the first game, Remember there'll be no bugs, The game commands Cultural Fury, Scare me, And it's on your communication code, My mail is, Thank you, Wix.

CHELSEY DONN: 00:32:18

You're the best.

CHELSEY DONN: 00:32:19

And thank you, Max.

CHELSEY DONN: 00:32:20

And thank you, Max.

CHELSEY DONN: 00:32:21

Mostly.

CHELSEY DONN: 00:32:22

Mostly Max.

TREY GERRALD: 00:32:24

I love that.

TREY GERRALD: 00:32:25

You know, I think like the quality of your customer service speaks volumes about the service.

CHELSEY DONN: 00:32:29

Agreed.

CHELSEY DONN: 00:32:30

So they're doing, they're doing something right.

CHELSEY DONN: 00:32:32

That's for sure.

TREY GERRALD: 00:32:33

All right, Queen, we did it.

TREY GERRALD: 00:32:34

Did it!

TREY GERRALD: 00:32:35

We made it through the terrifying, ookie, spooky forest

CHELSEY DONN: 00:32:40

of episode 13!

CHELSEY DONN: 00:32:43

I was worried for a second we were gonna get stuck in the quicksand.

TREY GERRALD: 00:32:46

I thought we might get put in the witch's oven because we ate the gummy bear fence.

CHELSEY DONN: 00:32:52

I thought we were going to be eaten by lions and tigers and bears, oh my!

CHELSEY DONN: 00:32:56

And

TREY GERRALD: 00:32:57

that's the end of that sound cue, so no one ever has to hear it again.

TREY GERRALD: 00:32:59

I know I really never played it, but it was fun

CHELSEY DONN: 00:33:02

for me.

CHELSEY DONN: 00:33:02

Okay, guys for joining us today.

CHELSEY DONN: 00:33:04

If you like what you heard, please tell a friend.

TREY GERRALD: 00:33:07

If you didn't like what you heard, please tell an enemy.

TREY GERRALD: 00:33:09

If you want to be like James, hit up our voice mailbox.

TREY GERRALD: 00:33:13

1 850 REVIEW ZERO, you can read us a review, you can lodge your own complaint, or you can induct someone for My Royal Highness,

CHELSEY DONN: 00:33:21

you can follow us on all the socials, just saying, um, at The Review Queens, if you want to follow the show, I'm at ChelseyBD,

TREY GERRALD: 00:33:30

and I'm at Trey Gerald, it's with two R's,

CHELSEY DONN: 00:33:34

and don't forget the Y in Chelsey,

TREY GERRALD: 00:33:36

Chelsey's with a Y, become a member of the Royal Court by joining our Patreon at patreon.

TREY GERRALD: 00:33:42

com, Slash review that review.

TREY GERRALD: 00:33:45

Our entry level starts at just $5 a month.

CHELSEY DONN: 00:33:47

Watch live clips from our recording sessions on YouTube.

CHELSEY DONN: 00:33:52

And remember, ignore the haters.

CHELSEY DONN: 00:33:55

You're a queen,

TREY GERRALD: 00:33:56

gender nonspecific queen.

CHELSEY DONN: 00:33:58

Bye.

CHELSEY DONN: 00:34:03

Okay, you did it again.

CHELSEY DONN: 00:34:04

You said you weren't gonna do it again.

TREY GERRALD: 00:34:06

Well, I wasn't gonna play this sound effect.

TREY GERRALD: 00:34:08

All right, boo.

CHELSEY DONN: 00:34:08

Ah.

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