122: Factor Meal Delivery - 1 Star Review

VOICEOVER: 00:00:02

Everybody's got an opinion, Every Californian and Virginian, It's so hard to tell who to trust and who to ignore, Someone's got to settle the score.

VOICEOVER: 00:00:11

Trey and Chelsey will help you choose.

VOICEOVER: 00:00:12

Who's views win, which ones lose.

VOICEOVER: 00:00:12

Online haters are coming for you.

VOICEOVER: 00:00:12

Baby, it's time to Review That Review!

Chelsey Donn: 00:00:30

Hello,

Trey Gerrald: 00:00:32

Aw, hello, and welcome once again to Review That Review, the podcast that is dedicated to reviewing.

Chelsey Donn: 00:00:42

Reviews!

Trey Gerrald: 00:00:44

That is Chelsey Donn.

Chelsey Donn: 00:00:45

And that is Trey Gerald.

Trey Gerrald: 00:00:47

And when we come together, you know it, we are,

VOICEOVER: 00:00:51

The Review Queens!

Chelsey Donn: 00:00:55

That's right.

Chelsey Donn: 00:00:56

But first, Trey, my queen, my RQT, I offer you the stage to

VOICEOVER: 00:01:02

Logic Complaint.

Chelsey Donn: 00:01:03

give it to us.

Trey Gerrald: 00:01:04

well thank you Chelsey, I am going to take this opportunity to take the stage that you have offered me, and I'm going to give it to someone else, because it's time for a

VOICEOVER: 00:01:15

Listener voicemail.

Chelsey Donn: 00:01:16

Oh, my God.

Chelsey Donn: 00:01:17

This is my favorite.

Chelsey Donn: 00:01:18

You guys, you know, I love this.

Chelsey Donn: 00:01:19

I'm so excited.

Trey Gerrald: 00:01:21

It's been quite a while since we have played a listener voicemail.

Trey Gerrald: 00:01:25

We have continued to receive them and I will take the onus of not always checking the mailbox.

Trey Gerrald: 00:01:31

So we're, that's my, um, resolution for the month of October.

Trey Gerrald: 00:01:35

I'm going to be much better.

Trey Gerrald: 00:01:36

And today, let's just click play and see who it is, what it is, and let's do it.

Trey Gerrald: 00:01:40

Here we

Chelsey Donn: 00:01:41

So excited.

Chelsey Donn: 00:01:41

Okay.

VOICEOVER: 00:01:42

Hey Queens, it's David.

VOICEOVER: 00:01:44

I am calling to lodge a complaint.

VOICEOVER: 00:01:47

It's probably like the most first world problem ever in the, in the history of lodging of complaints, but I just got a smoothie from Juice Generation, which was delicious and it was about 12, and that's not even the complaint.

VOICEOVER: 00:02:00

It's, I get it, like it's Manhattan and sure their rent is very high.

VOICEOVER: 00:02:03

So I got a delicious 12 smoothie from Juice Generation.

VOICEOVER: 00:02:07

It's so good, and then, all of a sudden, I can't, you know, I'm sipping it through a straw, and nothing will come up, and there's like a piece, a big piece of banana or something that wasn't blended, so like, every, you know, five or six sips, I keep running into this piece of banana, and I have to like, you know, blow it back out into the drink, because it can't come up the straw, so it's like, This, you know, this experience of the smoothie should be luxurious.

VOICEOVER: 00:02:37

It should not be a struggle for 12.

VOICEOVER: 00:02:40

So that's my complaint.

VOICEOVER: 00:02:41

If I order a smoothie and it's 12, just please make sure it's smooth so I can drink it.

VOICEOVER: 00:02:49

All right, that's it.

VOICEOVER: 00:02:50

Keep Queen ing!

Chelsey Donn: 00:02:51

I love

Trey Gerrald: 00:02:52

oh,

Chelsey Donn: 00:02:54

I so relate to this complaint.

Chelsey Donn: 00:02:57

It made me think of, you know, like sometimes when you have a straw and then the straw like has a hole in it somewhere.

Trey Gerrald: 00:03:03

my God.

Chelsey Donn: 00:03:04

And then it's like, the straw is completely useless and if I'm not in a location where I could exchange that straw out,

Trey Gerrald: 00:03:11

It is a similar experience of like when you think you're about to have a sip of water and it's Sprite or something, and it's like, like when you go to

Chelsey Donn: 00:03:19

jarring, or, or Sprite and it's water, for that matter, I

Trey Gerrald: 00:03:22

either way

Chelsey Donn: 00:03:23

either way,

Trey Gerrald: 00:03:24

or if it's tequila, but when you go to sip from a straw and there is some sort of hole somewhere, the sensation in your mouth is so unnerving.

Chelsey Donn: 00:03:34

awful, And then also I, I hear you with like, if we're gonna go through the, the process of blending the drink, because we think, Come on, a little bit longer for 12, you know,

Trey Gerrald: 00:03:47

I'm surprised we haven't done this yet, cause this is something that really bothers me, Although I am someone who does like pulpy orange juice,

Chelsey Donn: 00:03:54

too,

Trey Gerrald: 00:03:54

something satisfying, similar to like boba tea, I love sucking the big chunks through the straw, But when it's too big to actually fit through the straw, It is very frustrating, cause then you're like, And you like get a headache, cause it's like you're hurting your mouth,

Chelsey Donn: 00:04:10

I've come around to the boba, you know, I don't like that many balls in my mouth at once, There is something about not being able to control the level of balls through the straw that is annoying, But they do pass through and they give you a nice wide straw, now my question for David is, was this a wide straw?

Chelsey Donn: 00:04:26

Because maybe the real issue is the straw size.

Trey Gerrald: 00:04:30

I think they are normal straws.

Trey Gerrald: 00:04:32

I don't think they are giant straws.

Chelsey Donn: 00:04:34

Well, there you go.

Chelsey Donn: 00:04:35

Are you listening?

Chelsey Donn: 00:04:36

Juice generation, blend it more, get a bigger straw and everyone will be happy.

Chelsey Donn: 00:04:43

You know, that's what we need.

Trey Gerrald: 00:04:44

It's a great complaint, David.

Trey Gerrald: 00:04:45

Thank you for calling in and thank you for your patience I feel like this voicemail came probably 18 months ago Like we hadn't even started the podcast

Chelsey Donn: 00:04:53

my God.

Chelsey Donn: 00:04:55

Couldn't be.

Trey Gerrald: 00:04:56

I hear it.

Trey Gerrald: 00:04:57

I feel the complaint myself.

Trey Gerrald: 00:04:58

And Queens, if you have any complaints and you want to have them feature in the show, please call in.

Trey Gerrald: 00:05:04

As you know, our voicemail box number is 1 850 REVIEW 0.

Chelsey Donn: 00:05:08

And we promise that we'll actually play it on the show.

Trey Gerrald: 00:05:11

Yes.

Chelsey Donn: 00:05:12

Okay.

Chelsey Donn: 00:05:13

Wow.

Trey Gerrald: 00:05:13

David had the opportunity to clear the air.

Trey Gerrald: 00:05:15

It helps me feel like I'm clearing the air because I hate that complaint as well.

Trey Gerrald: 00:05:19

So should we give the platform to someone else?

Trey Gerrald: 00:05:23

Chelsey, are you ready to jump into a Your Online Review?

Chelsey Donn: 00:05:27

000 percent I just want to say that like even through David and even you selecting to do this complaint on the day that you Selected it is still kismet, Trey.

Chelsey Donn: 00:05:37

We're still always on the same page.

Chelsey Donn: 00:05:39

I don't know what it is.

Chelsey Donn: 00:05:41

It's just something about us, which is now extended to David and staying on this idea of of people like David who have, you know, kind of a health kick.

Chelsey Donn: 00:05:53

We're going to get a smoothie, but I would bet there was a little bit of protein powder in that smoothie.

Chelsey Donn: 00:05:57

You know, David likes to be healthy.

Chelsey Donn: 00:05:59

And so today we are going to be reading a review about Factor.

Chelsey Donn: 00:06:04

Do you know anything about Factor?

Trey Gerrald: 00:06:05

Wait on, we have two sound cues before this.

Chelsey Donn: 00:06:08

Mm hmm.

Chelsey Donn: 00:06:09

Okay.

Chelsey Donn: 00:06:13

That's right.

Chelsey Donn: 00:06:14

I got so excited that we were in sync.

Trey Gerrald: 00:06:18

That was a beautiful segue, wait, but like, Chelsey and I took a little, um, hiatus, in full disclosure, and so, it's, it's beautiful to see you once again, and I'm glad that we're back in the throes, but,

Chelsey Donn: 00:06:31

Okay, let's go back to the script.

Chelsey Donn: 00:06:33

I'm sorry.

Trey Gerrald: 00:06:34

so wait, let me ask you though, like, are you, do you wanna like, jump into like, your online review?

Chelsey Donn: 00:06:39

I'm obviously I'm dying to jump into my online review, please.

Trey Gerrald: 00:06:43

Let's do it.

VOICEOVER: 00:06:45

Review That Review!

Chelsey Donn: 00:06:49

As you know, we are your trusty review queens.

Chelsey Donn: 00:06:52

We bring in reviews from the internet that we feel need to be inspected.

Trey Gerrald: 00:06:57

We read you that review, we break it down, and then we rate the impact of that review on a scale from zero to five.

Trey Gerrald: 00:07:04

Crowns!

Trey Gerrald: 00:07:05

This is a very regal process that we like to call.

VOICEOVER: 00:07:08

Assess That Kvetch!

Chelsey Donn: 00:07:09

That's

Trey Gerrald: 00:07:10

And, um, Chelsey, what deliciousness?

Trey Gerrald: 00:07:13

That just happens to

Chelsey Donn: 00:07:14

That

Trey Gerrald: 00:07:15

word that I wrote in the script.

Chelsey Donn: 00:07:17

Uh huh.

Trey Gerrald: 00:07:17

What deliciousness are you inserting deep into our ear holes today?

Chelsey Donn: 00:07:21

Oh my goodness, Trey.

Chelsey Donn: 00:07:22

You know, we're always in sync, David.

Chelsey Donn: 00:07:24

Thank you for that wonderful complaint, that wonderful segue into today's subject, Factor, which is a meal planning service.

Chelsey Donn: 00:07:32

Now, have you heard of this company?

Trey Gerrald: 00:07:34

I've definitely gotten, like, targeted ads on Instagram

Chelsey Donn: 00:07:37

Same.

Chelsey Donn: 00:07:38

So like probably daily, I will at least get one ad from Factor on Instagram.

Chelsey Donn: 00:07:46

So I was like, I gotta dig and see what's going on here.

Chelsey Donn: 00:07:49

I do have a friend, my friend Lauren, friend of the pod, who does order Factor, and she's a fan.

Chelsey Donn: 00:07:54

So I just want to put that out there because this is going to be a one star review.

Chelsey Donn: 00:07:57

Just, just letting

Trey Gerrald: 00:07:58

uh oh,

Chelsey Donn: 00:07:58

All right.

Chelsey Donn: 00:07:59

But for those of you who don't know, I just want to give a quick rundown.

Chelsey Donn: 00:08:03

Factor is a fresh, Never frozen ingredients, chef made, gourmet recipes, approved by expert dieticians, delivered to your home or office, ready to eat in three minutes or less, that's what they purport.

Chelsey Donn: 00:08:16

They also have different meal plans for different dietary needs, so they have keto plans, and they have paleo plans, and vegetarian or vegan, or all kinds of whatever your individual needs are, they can be customized, you go on this website.

Chelsey Donn: 00:08:32

You select your meals, and then they send them to you in the mail, so a lot of people that, you know, are working, or don't like to cook, or are just trying to stay healthy, will look towards companies like Factor to sort of solve that problem, you know, unfortunately, for this customer, which I hate, we're gonna have to come up with a name for them, customer on Trustpilot, they had a one star experience,

Trey Gerrald: 00:08:58

All right,

Chelsey Donn: 00:08:59

Overall on Trustpilot, Factor has four stars.

Chelsey Donn: 00:09:03

Okay, so not, not terrible.

Chelsey Donn: 00:09:04

And it is verified by the company, the page.

Trey Gerrald: 00:09:07

Wait, I just have one clarifying question.

Trey Gerrald: 00:09:10

So is factor, are they, like, meals that you microwave?

Trey Gerrald: 00:09:14

Or is it, are you cooking them?

Trey Gerrald: 00:09:15

Okay,

Chelsey Donn: 00:09:16

We're ready to go.

Chelsey Donn: 00:09:17

They're prepared.

Chelsey Donn: 00:09:18

There's no cooking.

Chelsey Donn: 00:09:19

It's not like, uh, what are those other companies?

Trey Gerrald: 00:09:23

like, Blue Apron or

Chelsey Donn: 00:09:24

like Blue Apron, it's not like a Blue Apron where like they give you the ingredients, raw chicken, all the things, no, it's 100 percent cooked, zap it in the microwave and you're ready to go.

Chelsey Donn: 00:09:33

Alright, so this is written by customer, okay, they've chosen not to identify, now just to be clear, you can identify on Trustpilot, so this person has decided not to identify, which maybe will come in, maybe won't.

Chelsey Donn: 00:09:47

The subject of the review is, it's more.

Chelsey Donn: 00:10:01

It's more than what went wrong.

Chelsey Donn: 00:10:03

What went right?

Chelsey Donn: 00:10:05

Is this the best you can do?

Chelsey Donn: 00:10:07

Sincerely?

Chelsey Donn: 00:10:09

This feels like a joke.

Chelsey Donn: 00:10:11

I've received four or five boxes because I figured the first meals I didn't like were perhaps a fluke and I should give you a chance.

Chelsey Donn: 00:10:22

I sincerely regret this decision to allow orders to continue.

Chelsey Donn: 00:10:27

I have never more begrudgingly eaten food knowing I've already sunk money into it.

Chelsey Donn: 00:10:36

When my box arrived on the porch today, I looked upon it with loathing, then looked to my garbage can, holding several unopened factor meals I hadn't mustered the will to eat, and then the boxes still remaining in the fridge.

Chelsey Donn: 00:10:56

I may have eaten one out of 10 meals from last week.

Chelsey Donn: 00:10:59

That's telling.

Chelsey Donn: 00:11:02

For the record, I'm not a picky eater.

Chelsey Donn: 00:11:05

I'll eat just about anything.

Chelsey Donn: 00:11:06

I'm a food enthusiast and love to cook, but I'm also a mom who has eaten plenty of lukewarm, stale, or overly processed food to get through the day.

Chelsey Donn: 00:11:18

I'm also an RN with a big interest in nutrition.

Chelsey Donn: 00:11:22

I've worked in fine dining and I'm very open to new concepts and flavor combos.

Chelsey Donn: 00:11:28

I've also worked in dive bars.

Chelsey Donn: 00:11:31

I can find value in both the bourgeois and the simple or gritty.

Chelsey Donn: 00:11:37

I say this to illustrate that I can find the value in quite a lot of cuisine.

Chelsey Donn: 00:11:43

Quite honestly, the only reason I bought these...

Chelsey Donn: 00:11:48

Was because there was a promotion, and I was kind of burnt out, so I'm really perplexed, How it can come to this point, where you lose, this badly,

Trey Gerrald: 00:12:00

Oh.

Chelsey Donn: 00:12:01

Disappoint, this completely, in every arena possible, your food is offensive.

Chelsey Donn: 00:12:11

From all the perspectives, I can fathom the seven year old who loves overly processed foods, Chef Boyardee, et cetera, begs while eating your food.

Trey Gerrald: 00:12:25

Hmm.

Trey Gerrald: 00:12:25

What?

Chelsey Donn: 00:12:26

She can only get a few bites down.

Chelsey Donn: 00:12:29

The foodies, myself and my partner, can't get more than a few bites down.

Chelsey Donn: 00:12:35

And we only do it because we've got that whole sunk cost thing right now?

Trey Gerrald: 00:12:41

Hmm.

Chelsey Donn: 00:12:41

There have been hundreds of dollars in the trash can.

Chelsey Donn: 00:12:46

Meals we couldn't choke down.

Chelsey Donn: 00:12:49

We loathe your food.

Chelsey Donn: 00:12:52

And it's 12 a meal?

Trey Gerrald: 00:12:55

Hmm.

Chelsey Donn: 00:12:55

Really?

Chelsey Donn: 00:12:58

in mind, this is on special.

Chelsey Donn: 00:13:03

This is at a significant discount.

Chelsey Donn: 00:13:06

These meals don't look any better than Michelina frozen meals.

Chelsey Donn: 00:13:11

Or Kids Cuisine, but they cost ten times as much.

Chelsey Donn: 00:13:16

On special!

Chelsey Donn: 00:13:18

On special!

Chelsey Donn: 00:13:22

Discounted!

Chelsey Donn: 00:13:24

Like, surely you're joking?

Chelsey Donn: 00:13:27

This is your business?

Chelsey Donn: 00:13:30

Not my first meal delivery thing either, but definitely the most inedible.

Chelsey Donn: 00:13:39

Not only do I want a refund, I want an apology.

Trey Gerrald: 00:13:43

Oh, come on.

Chelsey Donn: 00:13:45

Don't come at me with free meals, with that gruel you call food.

Trey Gerrald: 00:13:51

Ew.

Chelsey Donn: 00:13:52

Just stop.

Chelsey Donn: 00:13:54

I'd say do better, but I don't know that you should be making meals for people for a profit.

Chelsey Donn: 00:14:02

Retirement is probably best.

Trey Gerrald: 00:14:05

Oh!

Chelsey Donn: 00:14:08

I just don't want anyone else to have the regret I have.

Chelsey Donn: 00:14:16

You're busy and you want to feed your family?

Chelsey Donn: 00:14:19

I get it.

Chelsey Donn: 00:14:20

If these were 4 per meal, I think it'd be justifiable.

Chelsey Donn: 00:14:25

Maybe a bit more than that because they're delivered.

Chelsey Donn: 00:14:28

No more than that.

Chelsey Donn: 00:14:32

But 12?

Trey Gerrald: 00:14:33

my god.

Chelsey Donn: 00:14:34

On sale?

Chelsey Donn: 00:14:37

So what?

Chelsey Donn: 00:14:38

20 each.

Chelsey Donn: 00:14:41

When the promo period ends,

Trey Gerrald: 00:14:43

Whoa.

Chelsey Donn: 00:14:45

and this is for food, I'd question giving my dog Dot, space, dot, line break, dot, line break, laughing emoji, laughing emoji, laughing emoji, laughing emoji, laughing emoji, laughing emoji, laughing emoji, laughing emoji, laughing emoji, You're funny.

Chelsey Donn: 00:15:10

And this was left July 25th, 2023.

Chelsey Donn: 00:15:14

So in the very recent past,

Trey Gerrald: 00:15:17

Customer.

Chelsey Donn: 00:15:18

yeah, customer,

Trey Gerrald: 00:15:20

Did customer write on special twice, in all caps?

Chelsey Donn: 00:15:25

that's right.

Chelsey Donn: 00:15:31

Yeah,

Trey Gerrald: 00:15:31

Okay, well, it's interesting that you brought this in because I've never used Factor, but David and I do use a company called Eat Clean Bro.

Trey Gerrald: 00:15:41

And we have been ordering from them, honestly, since probably 2011, 2012,

Chelsey Donn: 00:15:46

wow.

Chelsey Donn: 00:15:47

Okay.

Chelsey Donn: 00:15:47

I actually feel like we've talked about

Trey Gerrald: 00:15:49

yeah, and their general meals are somewhere between like 9.

Trey Gerrald: 00:15:54

99 and then there's like premium, fancy, special edition ones that are like 12.

Trey Gerrald: 00:15:59

99, so if the promotion sale is 12.

Trey Gerrald: 00:16:04

99, And if customer is right and sort of like, is that just like a certain percentage off or is each individual meal actually 20?

Trey Gerrald: 00:16:12

I mean, that's crazy.

Trey Gerrald: 00:16:14

But this sort of comes down to like, uh, the structure of the company.

Trey Gerrald: 00:16:18

Because my question, my first question was, if you've given them the benefit of the doubt for four or five boxes, I want to know how many meals are in a box because then that turns into how much the meal is per pack, whatever.

Trey Gerrald: 00:16:32

I also just have to say, Like, I'm very entertained by Customer, but

Chelsey Donn: 00:16:38

Yeah,

Trey Gerrald: 00:16:38

I don't know what was wrong with the food.

Trey Gerrald: 00:16:40

Is it the taste?

Chelsey Donn: 00:16:41

customer was talking about the food in the disparaging way that they were, I immediately thought about PJ.

Trey Gerrald: 00:16:49

I thought about Lean Cuisine.

Chelsey Donn: 00:16:51

Marty, and how they were saying like, be more creative, like don't just tell me that it's disgusting and vile, tell me what's so disgusting about it,

Trey Gerrald: 00:17:01

Thank you.

Trey Gerrald: 00:17:02

Right.

Trey Gerrald: 00:17:02

The entire review.

Trey Gerrald: 00:17:03

I don't, and it's because Customer gives us their resume for like the first six

Chelsey Donn: 00:17:08

that's right,

Trey Gerrald: 00:17:09

that they mentioned that they are interested in interesting flavor combinations.

Trey Gerrald: 00:17:14

So then I was like, Oh, like if they hadn't even mentioned that, then I might just be like, Oh, I guess the food is gross.

Trey Gerrald: 00:17:20

But there's no description about why you're choking it down.

Trey Gerrald: 00:17:23

Like, I'm

Chelsey Donn: 00:17:25

if you're like basically a, a food critic, cause you've had all this experience, certainly you could come up with some verbiage, to let me know,

Trey Gerrald: 00:17:34

I do think it is funny, the phrase, begrudgingly eating food.

Chelsey Donn: 00:17:39

yeah, oh I

Trey Gerrald: 00:17:41

Chelsey, ever begrudgingly eaten food?

Chelsey Donn: 00:17:44

I gotta say, guys, I have a pretty low tolerance when it comes to begrudgingly eating things.

Chelsey Donn: 00:17:51

I just won't eat it.

Trey Gerrald: 00:17:53

Really?

Chelsey Donn: 00:17:53

mom always gets on me about that.

Chelsey Donn: 00:17:55

She's like, you're so picky.

Chelsey Donn: 00:17:57

And then as an adult, I realized, like, I am pretty much a vegetarian.

Chelsey Donn: 00:18:00

Like, I'll eat almost anything that's made with vegetables.

Chelsey Donn: 00:18:04

I have a strong ick factor when it comes to meat.

Chelsey Donn: 00:18:07

So if there was, like, any kind of meat product that I just thought was, like, Ugh, like I'm gonna begrudgingly eat it.

Chelsey Donn: 00:18:15

I just can't.

Chelsey Donn: 00:18:17

I couldn't force myself to do

Trey Gerrald: 00:18:18

It does,

Chelsey Donn: 00:18:19

think that that's an interesting point because here's where I'm losing customer a little bit and tell me if you agree.

Chelsey Donn: 00:18:25

So customer says that they ordered two or three times or right two or three times before Four or five boxes, four or five times.

Chelsey Donn: 00:18:34

Yeah, I received four or five boxes.

Chelsey Donn: 00:18:35

Okay.

Chelsey Donn: 00:18:36

So why did we not, after the first box, if we really wanted to do right by the company, why didn't we contact the company after the first box and say, what's going on here?

Chelsey Donn: 00:18:49

You know, this isn't to my liking.

Trey Gerrald: 00:18:51

right?

Chelsey Donn: 00:18:53

Why do we let them fail five times and then go at them?

Chelsey Donn: 00:18:58

At what point do you feel like it's the customer's responsibility to follow up in some way?

Trey Gerrald: 00:19:04

Well, you could even take that one step further, cause this is on Trustpilot, this isn't even too...

Trey Gerrald: 00:19:11

So like, I don't even know if Factor is gonna see this.

Chelsey Donn: 00:19:14

Well, I will say I do think the factor is gonna see this because as you know, Trustpilot is really the only centralized location where one can complain about a conglomerate Worldwide.

Chelsey Donn: 00:19:27

And this particular page has been claimed by Factor.

Chelsey Donn: 00:19:33

So as soon as the company claims it, they do then become responsible for, you know, responding to the reviews as we saw with even 1 800 Flowers.

Chelsey Donn: 00:19:44

I don't believe claimed that page.

Trey Gerrald: 00:19:45

right.

Trey Gerrald: 00:19:46

I guess my point is they could have gone more direct to someone with an at Factor.

Trey Gerrald: 00:19:50

com.

Trey Gerrald: 00:19:51

I almost said fucked her.

Chelsey Donn: 00:19:53

Factor, yes, okay, sorry, I hear you now, you're saying like, why are we being so, like, we're not even dealing with it directly and then we're like, just taking it to this public forum additionally,

Trey Gerrald: 00:20:04

Also, customer really gets me with like, I only tried this because there was a promotion.

Trey Gerrald: 00:20:10

Now, isn't that truly the business model of everyone today?

Trey Gerrald: 00:20:14

I can't go on anywhere in social media without a promotion for something.

Chelsey Donn: 00:20:19

but especially Factor.

Chelsey Donn: 00:20:21

mean, I don't know what their budget is in terms of marketing, but they just blanket every, I mean, you, I'm telling you, I'm serious, I don't think I can go a day without seeing a story or a something.

Trey Gerrald: 00:20:36

why I had to ask you like what actually is factor because I'm like, is it a protein product?

Trey Gerrald: 00:20:42

Is it a meal prep company?

Trey Gerrald: 00:20:43

Is it recipe

Chelsey Donn: 00:20:44

because their ads are targeted, like sometimes their, their ads are like, order from this keto company.

Chelsey Donn: 00:20:52

And I'm like, oh, it's all keto.

Chelsey Donn: 00:20:54

And then it's really not all keto.

Trey Gerrald: 00:20:56

Well, I think I might steal for the rest of my life a quote from customer when they say, I think retirement would be best.

Trey Gerrald: 00:21:04

That is such a sick burn.

Chelsey Donn: 00:21:07

I know,

Trey Gerrald: 00:21:08

But like,

Chelsey Donn: 00:21:09

know, there's something for me, customer, I just think really loses me

Trey Gerrald: 00:21:15

with the emojis.

Chelsey Donn: 00:21:16

don't, well, oh my God, please, but with the fact that they don't identify, like, you're such a

Trey Gerrald: 00:21:22

Oh, that's interesting.

Trey Gerrald: 00:21:23

Yeah,

Chelsey Donn: 00:21:24

like, you're gonna come on this forum, go to town, on factor, and you're gonna tell us your entire effing resume, and then you're not even gonna be like, and my name is Christine, by the

Trey Gerrald: 00:21:34

right.

Chelsey Donn: 00:21:34

like, who the fuck are

Trey Gerrald: 00:21:37

Yeah.

Trey Gerrald: 00:21:38

It's hard for me to deduce a lot of our bullet points here because I don't really know what the chief complaint is.

Trey Gerrald: 00:21:45

I'm assuming it's The taste,

Chelsey Donn: 00:21:48

For sure,

Trey Gerrald: 00:21:49

as you mentioned,

Chelsey Donn: 00:21:51

and the price,

Trey Gerrald: 00:21:52

the price, right?

Trey Gerrald: 00:21:53

But as you mentioned, when we had the MacMarkSisters on, taste is subjective.

Trey Gerrald: 00:21:59

I don't know, like, how calm and fluky customers opinion will be, because I don't know if we have the same palette.

Trey Gerrald: 00:22:05

They spend a lot of real estate on just Mishigas.

Trey Gerrald: 00:22:09

Like, I don't,

Chelsey Donn: 00:22:09

about who they are, where they come from, everything but their

Trey Gerrald: 00:22:12

Like, you worked at fine dining and a dive bar?

Trey Gerrald: 00:22:14

Cool.

Trey Gerrald: 00:22:15

What?

Chelsey Donn: 00:22:17

they're an RN,

Trey Gerrald: 00:22:18

But I guess the unique valuable information is like it seems the case that customers presenting is they did try to give them the benefit of the doubt and it just is so below par and their seven year old who eats Chef Boyardee like is gagging.

Trey Gerrald: 00:22:32

But the whole money thing is interesting.

Trey Gerrald: 00:22:34

I think like the impact I'm having is sort of like I wonder if it's too expensive.

Trey Gerrald: 00:22:39

I guess the money thing is maybe the most like truthful I think all the descriptions of like, this vague, disgusting taste is a little shady, Because there aren't

Chelsey Donn: 00:22:49

I agree, totally, like we're calling it gruel, it's gruel,

Trey Gerrald: 00:22:54

what is gruel, other than a word coined in Mean Girls?

Chelsey Donn: 00:22:58

okay, so as we pointed out when, a few episodes back, Trey and I both tried to define Rococo, and we both had the wrong definition, okay?

Chelsey Donn: 00:23:07

But I do believe that gruel, when I think of gruel, I think of like, Please,

Trey Gerrald: 00:23:11

I want some more,

Chelsey Donn: 00:23:12

some more,

Trey Gerrald: 00:23:14

too, so it's probably wrong, Gruel,

Chelsey Donn: 00:23:18

right?

Chelsey Donn: 00:23:19

Like, I imagine like a purge

Trey Gerrald: 00:23:21

yes!

Chelsey Donn: 00:23:22

type situation where there's just like Oliver's just like coming up and wolfing down like food that nobody else would ever eat.

Chelsey Donn: 00:23:30

And then not only that, but he wants more because he's starving.

Trey Gerrald: 00:23:33

is porridge?

Chelsey Donn: 00:23:34

Like a oatmeal like a grit oatmeal like something in that family I would imagine right but I am

Trey Gerrald: 00:23:41

What is, I've never seen porridge,

Chelsey Donn: 00:23:43

not it like other than in a children's book or something,

Trey Gerrald: 00:23:48

Alright, so were we entertained here by customer?

Trey Gerrald: 00:23:50

Is it

Chelsey Donn: 00:23:50

I was kind of entertained like I I read through a lot of factor reviews and they brought this one in for a reason my question is And I think I know the answer to this, but I'll ask you.

Chelsey Donn: 00:24:00

Clearly, customer was going for entertaining here.

Trey Gerrald: 00:24:03

I don't know what they're going for.

Trey Gerrald: 00:24:04

I think, were they like going for a job?

Trey Gerrald: 00:24:06

Like, are they trying to get hired somewhere?

Trey Gerrald: 00:24:08

Like, I don't understand.

Trey Gerrald: 00:24:09

Like, I guess I

Chelsey Donn: 00:24:11

with all of this, like, are you jo Shirley, you're joking, this is your business?

Chelsey Donn: 00:24:15

Like, you know, like, I don't know, do we I think that they were going over the top, even with this, like, all these LOL

Trey Gerrald: 00:24:22

ON SPECIAL?

Trey Gerrald: 00:24:23

DESKETALTON?

Chelsey Donn: 00:24:23

On special?

Chelsey Donn: 00:24:23

On special?

Chelsey Donn: 00:24:24

On special?

Chelsey Donn: 00:24:28

Oh my

Trey Gerrald: 00:24:29

Yeah, I mean, I think they have a little bit of a wink But I just need a little more specific because I I don't know if it would apply to me like I like I want to Know is it too spicy.

Trey Gerrald: 00:24:39

Is there no flavor?

Trey Gerrald: 00:24:40

Is it

Chelsey Donn: 00:24:41

I just, yeah, I wish they would say, like, got the chili and, like, lost my, my nostril hairs, like, I guess that's a benefit, you know, like,

Trey Gerrald: 00:24:49

tell me the meals you got, yes,

Chelsey Donn: 00:24:52

funny and be, like, got the salmon, might as well have eaten my sneaker because it was, like, rubbery as hell,

Trey Gerrald: 00:25:00

the spelling like?

Chelsey Donn: 00:25:01

really good until we got to the end, which I think is, like, indicative of the tone of this thing, like, we just took it too far, okay, like, we got it, right?

Trey Gerrald: 00:25:10

right, right, right,

Chelsey Donn: 00:25:12

But other than that, have we given customer their due?

Trey Gerrald: 00:25:15

ready to crown,

Chelsey Donn: 00:25:16

All right, I'm ready to crown.

Trey Gerrald: 00:25:18

Chelsey and

Chelsey Donn: 00:25:18

On special!

Trey Gerrald: 00:25:20

on special, so Chelsey and I each have our own set of zero to five crown cards, in an effort to be fair and not influenced by one another, we will simultaneously reveal our rating.

VOICEOVER: 00:25:33

The Queens are tabulating.

VOICEOVER: 00:25:41

Total

Chelsey Donn: 00:25:41

okay, interesting.

Chelsey Donn: 00:25:42

I'm holding up one crown, Trey is holding up two crowns.

Chelsey Donn: 00:25:45

Trey, you go first, why two crowns for customer?

Trey Gerrald: 00:25:50

I mean, I guess I'm just really getting that they are not tasty.

Trey Gerrald: 00:25:53

And so therefore, like, I would maybe be like, well, then what's the point if like, I'm like, if I'm not even going to enjoy it, and that it's a little bit expensive.

Trey Gerrald: 00:26:02

But other than that, I feel like we spend a lot of real estate up top on things that are irrelevant.

Chelsey Donn: 00:26:08

Yeah.

Trey Gerrald: 00:26:09

And like, somehow, by the end of it, I'm a little turned off by a customer.

Trey Gerrald: 00:26:13

I don't I'm like not on board with them, especially when it's like the laughing emoji at the end, I'm just sort of like, wait, are you angry or are you

Chelsey Donn: 00:26:21

And the last sign of the review is you're funny.

Trey Gerrald: 00:26:24

Which is like weird because it doesn't seem like they're entertained, it seems like they're upset.

Trey Gerrald: 00:26:28

But, retirement is probably best.

Trey Gerrald: 00:26:32

Um, so, I'm saying two crowns.

Trey Gerrald: 00:26:35

I think it probably would make me look up other reviews, because I want to see if other people think it's not tasty.

Chelsey Donn: 00:26:41

Yes.

Trey Gerrald: 00:26:42

If that's even the complaint, I'm kind of unsure.

Trey Gerrald: 00:26:45

Chelsey, why did you say one crown?

Chelsey Donn: 00:26:47

I said one crown because I thought this was entertaining.

Chelsey Donn: 00:26:49

It like, I did think it was like entertaining to sort of dig into customer.

Chelsey Donn: 00:26:54

I really like a name behind the person I'm talking about because for me and like sort of my psychic queen ability, I feel like I need your name to really understand who you are.

Chelsey Donn: 00:27:04

And so I couldn't give you more than one crown because you didn't identify yourself and I hate that.

Chelsey Donn: 00:27:09

But I did think it was entertaining and I don't think that This is such a ding to the company.

Chelsey Donn: 00:27:15

I, I, like you were saying, I don't really trust you, customer.

Chelsey Donn: 00:27:18

I don't know.

Chelsey Donn: 00:27:19

I would have to read other reviews just to determine if you're just having a moment or if this is really the experience.

Chelsey Donn: 00:27:27

I'm not just off the bat of your review completely writing off the actor, but I will say I'm, I'm going to keep digging a little deeper, right?

Chelsey Donn: 00:27:34

I'm not going to press order after reading this.

Trey Gerrald: 00:27:38

right,

Chelsey Donn: 00:27:39

But one crown, give us your name.

Chelsey Donn: 00:27:42

I'll see you Give it, tell us who you are, please.

Trey Gerrald: 00:27:44

yeah, I feel that.

Chelsey Donn: 00:27:46

But

VOICEOVER: 00:27:46

Score?

VOICEOVER: 00:27:47

There's a reply!

Chelsey Donn: 00:27:48

there's a

Trey Gerrald: 00:27:48

Oh, so Factor did see,

Chelsey Donn: 00:27:51

The actor did obviously see this.

Chelsey Donn: 00:27:53

It's sort of generic, but I figured I'd read it anyway.

Chelsey Donn: 00:27:56

Hi!

Chelsey Donn: 00:27:57

Clearly we can't address the person, so just hi.

Chelsey Donn: 00:28:00

Hi!

Chelsey Donn: 00:28:01

Thank you for your review.

Chelsey Donn: 00:28:03

It is feedback like yours that helps us grow and improve.

Chelsey Donn: 00:28:07

I'm so sorry to learn about your experience with the quality of meals that you have received that aren't right for you and was not satisfied with the cost of service.

Chelsey Donn: 00:28:16

Please know this is not the experience we want for you, and we're here to work with our chef choice to improve.

Chelsey Donn: 00:28:24

We will forward this feedback to our teams and partners.

Chelsey Donn: 00:28:27

In the meantime, someone from our team will be contacting you to discuss the matter further.

Chelsey Donn: 00:28:32

Thank you for being the best part of factor.

Chelsey Donn: 00:28:39

I feel like Upwork.

Chelsey Donn: 00:28:43

To respond to this because there's like some mistakes and also feels very generic,

Trey Gerrald: 00:28:48

It feels very like template,

Chelsey Donn: 00:28:50

right?

Trey Gerrald: 00:28:51

like a PR team found the most non salacious sort of like PC response, but in a way I sort of feel like I appreciate the evenness of this, like there is something for me that feels validating that there's just no emotion It's just like a sort of copy paste reply because

Chelsey Donn: 00:29:12

Mm hmm.

Trey Gerrald: 00:29:13

it does sort of put into perspective like our product didn't jive with you So well like like it's just sort of like okay, like no need for these laughing emojis, on special!

Chelsey Donn: 00:29:26

Yeah, and I also at first I was thinking like, are they BSing us with this whole like, we'll be contacting you because they didn't self identify.

Chelsey Donn: 00:29:33

It just says customer.

Chelsey Donn: 00:29:35

But then underneath where it says customer, it does say verified.

Chelsey Donn: 00:29:39

So maybe there is a way.

Trey Gerrald: 00:29:41

my first thought is like this is just the generic reply that you do on all social

Chelsey Donn: 00:29:45

Right.

Chelsey Donn: 00:29:46

Right.

Chelsey Donn: 00:29:47

Right.

Trey Gerrald: 00:29:47

so maybe it is, maybe it's so unspecific, that like, they didn't even catch that when you just paste this here, to the person that doesn't identify, like you can't look through your,

Chelsey Donn: 00:29:57

Right.

Trey Gerrald: 00:29:57

books or whatever.

Chelsey Donn: 00:29:58

right.

Trey Gerrald: 00:30:00

It feels so generic, I don't even know

Chelsey Donn: 00:30:02

I don't think we need to crown it, honestly, like, I just wanted to bring it

Trey Gerrald: 00:30:05

no, it's good to know that they replied,

Chelsey Donn: 00:30:07

I think we should move on from customer, on special, and, and enter the most special, portion of our show, Trey, are you ready to induct a very special, person for,

VOICEOVER: 00:30:25

My Royal Highness.

Trey Gerrald: 00:30:27

yeah, well, it's interesting, of course, more NSYNC ness, uh, JC

Chelsey Donn: 00:30:32

Bye bye bye.

Trey Gerrald: 00:30:34

You know, I don't know if you've noticed, but I do have a new chair, and I've had it for a little while, and I was waiting to have enough experience before I inducted it, but I got on this, like, ergonomic chair kick, and then suddenly I kept getting all of these targeted ads on Instagram,

Chelsey Donn: 00:30:56

Of course.

Trey Gerrald: 00:30:57

for the chair that I'm sitting in, which is called Hi Nomi, it's an ergonomic chair, so it has like 30, that's an exaggeration, I think it has 23 different customizations that like are better for your body, so I'm wondering if I, but it's funny because I was targeted, then I started looking, then I went to the website, and they do have constantly all of these different promotions.

Chelsey Donn: 00:31:22

Of course.

Trey Gerrald: 00:31:23

So I got this chair on special,

Chelsey Donn: 00:31:26

That's special.

Trey Gerrald: 00:31:28

but one of the amazing things is, is that you don't really have to build it, like the whole base is

Chelsey Donn: 00:31:32

Oh, that's nice.

Trey Gerrald: 00:31:33

and the the top is constructed too, so it's two pieces that you just like Put together.

Trey Gerrald: 00:31:39

So if you're watching us on our Patreon level, you can see the chair, but it's really beautiful.

Trey Gerrald: 00:31:44

This top headpiece moves around.

Trey Gerrald: 00:31:47

It goes up and down, then the back, you can go like back and forth.

Trey Gerrald: 00:31:52

It also lays all the way flat so you could like take a nap.

Chelsey Donn: 00:31:56

a nap.

Trey Gerrald: 00:31:57

and it has these arm things that go this way.

Trey Gerrald: 00:32:00

They go this way.

Chelsey Donn: 00:32:02

How wide does it go?

Trey Gerrald: 00:32:04

All the way up.

Trey Gerrald: 00:32:05

Wait.

Chelsey Donn: 00:32:06

size?

Chelsey Donn: 00:32:07

Um, conscious.

Trey Gerrald: 00:32:08

So they go this way too, right?

Trey Gerrald: 00:32:10

But then you can also do this.

Chelsey Donn: 00:32:11

Oh, I love her.

Trey Gerrald: 00:32:13

So it can go under the desk.

Trey Gerrald: 00:32:15

And then

Chelsey Donn: 00:32:17

Or if you were in fact, too wide to have the.

Chelsey Donn: 00:32:20

Arms down, it goes wider, or you could just take them away,

Trey Gerrald: 00:32:23

does

Chelsey Donn: 00:32:23

sometimes I don't like an arm,

Trey Gerrald: 00:32:25

It also goes side that way too.

Trey Gerrald: 00:32:27

Obviously it has like the lumbar support, right?

Trey Gerrald: 00:32:30

And then you can like do the seat depth in and out.

Trey Gerrald: 00:32:32

And this is the feature that sold it for me.

Trey Gerrald: 00:32:34

Are you ready?

Chelsey Donn: 00:32:35

I'm ready, oh, it has a foot thing, oh my god, it's like, it has like a lazy boy built

Trey Gerrald: 00:32:44

Isn't that remarkable?

Trey Gerrald: 00:32:45

And then it just like, it just folds away

Chelsey Donn: 00:32:48

I love that,

Trey Gerrald: 00:32:49

and then you can, and you can.

Chelsey Donn: 00:32:50

luxurious, that's like a first class seat,

Trey Gerrald: 00:32:53

It feels like you're in at least business class, but you can, like, recline all the way back.

Chelsey Donn: 00:32:58

Wow.

Chelsey Donn: 00:32:59

I love her.

Chelsey Donn: 00:33:00

I do feel like they had like plain seat in mind, like, like fancy plain seat in

Trey Gerrald: 00:33:06

I mean, I'm obsessed with this chair and it has made editing so much more enjoyable because I can like recline a little bit.

Trey Gerrald: 00:33:12

I can dove in, you know?

Chelsey Donn: 00:33:13

You can, I can dab it.

Chelsey Donn: 00:33:15

I love you.

Trey Gerrald: 00:33:16

I just wanted to take the opportunity to truly induct High Nomi Ergonomic desk chairs.

Trey Gerrald: 00:33:22

They also have a whole other line of all these other products and stuff and it's really beautiful.

Trey Gerrald: 00:33:26

It's super not expensive I mean these ergonomic chairs can literally

Chelsey Donn: 00:33:30

can be

Trey Gerrald: 00:33:31

Thousands of dollars.

Trey Gerrald: 00:33:32

Yeah, but I'm sure that if you go and look right now, there will be a special A promotion, because it's

Chelsey Donn: 00:33:37

Oh, I'm special!

Trey Gerrald: 00:33:39

So, for all of those reasons and above, I have to induct the Hinomi Ergonomic Desk Chair.

Trey Gerrald: 00:33:45

You really have made my life better.

Chelsey Donn: 00:33:47

Wow.

Chelsey Donn: 00:33:49

knows.

Trey Gerrald: 00:33:50

Yeah, go, go get one if you want.

Trey Gerrald: 00:33:52

Well, Queen, that's it, we did it.

Trey Gerrald: 00:33:53

That is another round on the R U A R Q, Retirement is probably best, Ferris Wheel.

Chelsey Donn: 00:34:01

Thank you for joining us today.

Chelsey Donn: 00:34:04

If you like what you heard, please Tell a friend, I

Trey Gerrald: 00:34:07

If you didn't like what you heard, please, tell an enemy.

Trey Gerrald: 00:34:12

On this week's After Show Pod, Chelsey and I are going to be rating and reviewing a one star Amazon review for The Fabulous, Tootsie Roll,

Chelsey Donn: 00:34:25

a Tootsie

Trey Gerrald: 00:34:25

let me see that Tootsie Roll, that Tootsie Roll,

Chelsey Donn: 00:34:29

That Tootsie, to the left, to the

Trey Gerrald: 00:34:31

the left, to the right, to the right,

Chelsey Donn: 00:34:34

dip, baby, dip, okay, Wow, so I wonder why this was said, What kind of person doesn't like a banana split?,

Trey Gerrald: 00:34:46

wow, I wonder that too, hmm, well, make sure that you remember,

Chelsey Donn: 00:34:51

the haters, you're a queen,

Trey Gerrald: 00:34:54

Gender Non Specific Queen,

Chelsey Donn: 00:34:57

gender nonspecific, special queen.

Trey Gerrald: 00:35:00

why?

Trey Gerrald: 00:35:01

Bye.

VOICEOVER: 00:35:03

Sign up directly on Apple Podcast to hear our weekly members only after show.

VOICEOVER: 00:35:07

Unlock additional benefits when you become a Patreon member@reviewthatreview.com slash patreon.

VOICEOVER: 00:35:13

Follow us on all the socials at the review queens and join our mailing list@reviewthatreview.com.

VOICEOVER: 00:35:18

Our kvetch line is open 24 7 at 1 8 5 0 review zero.

VOICEOVER: 00:35:22

You never visit, you never write.

VOICEOVER: 00:35:24

Give us a call.

VOICEOVER: 00:35:25

Now!

Chelsey Donn: 00:35:28

What do we think Cosmo's name was?

Chelsey Donn: 00:35:29

Like, I mean, I know I keep calling them Christine, like L or

Trey Gerrald: 00:35:33

Well, they identify as mother, right?

Trey Gerrald: 00:35:35

So,

Chelsey Donn: 00:35:36

Oh, true.

Chelsey Donn: 00:35:37

Good catch,

Trey Gerrald: 00:35:38

I don't know, I kind of think it could be Christine, or like, Jamie Lynn, or like, Kay Lynn,

Chelsey Donn: 00:35:45

Barbara W., like Washington.

Trey Gerrald: 00:35:48

I want to know what was so wrong.

Chelsey Donn: 00:35:51

Me too.

Trey Gerrald: 00:35:52

Oh my god, wait, I just looked over at the Tootsie World Review, it's really weird how I'm sync.

Chelsey Donn: 00:35:58

How in sync we are?

Chelsey Donn: 00:35:59

Is it written by Amazon Cosmo?

Chelsey Donn: 00:36:01

Okay.

Trey Gerrald: 00:36:01

No, but, you're gonna find out on Friday.

Chelsey Donn: 00:36:06

I

Trey Gerrald: 00:36:06

We love you guys, bye.

Chelsey Donn: 00:36:07

Love you, bye.