Episode 20: Custom Cakes - 1 vs 5 Star Reviews

VOICEOVER: 00:00:06

[singing]

VOICEOVER: 00:00:31

Hello.

Chelsey Donn: 00:00:32

Hi.

Chelsey Donn: 00:00:33

[laughs] So-

Trey Gerrald: 00:00:34

Oh, my Gosh.

... Chelsey Donn: 00:00:35

I quickly pulled Goldie on after that intro, and she has her crown on.

Trey Gerrald: 00:00:40

A crown!

Trey Gerrald: 00:00:40

Oh my gosh.

Trey Gerrald: 00:00:43

How is that attached to her head?

Chelsey Donn: 00:00:45

It's like, uh, like party hat, actually, she's leaving it on.

Trey Gerrald: 00:00:48

Good girl.

Chelsey Donn: 00:00:50

You hate it so much.

Chelsey Donn: 00:00:52

Okay.

Chelsey Donn: 00:00:53

Anyway-

Trey Gerrald: 00:00:54

Oh, my God.

Chelsey Donn: 00:00:54

Welcome to Review That Review, the podcast dedicated to reviewing-

Trey Gerrald: 00:00:59

Reviews.

Trey Gerrald: 00:01:00

We are just like Siskel and Ebert only instead of being crotchety old white men,

Trey Gerrald: 00:01:10

We are fun, vibrant white people, who rate and review those hilarious, scathing,

Chelsey Donn: 00:01:20

And That over there is Trey Gerrald.

Trey Gerrald: 00:01:23

And that over there as Chelsey Donn.

Chelsey Donn: 00:01:25

And together, we are-

VOICEOVER: 00:01:28

The Review Queens.

Trey Gerrald: 00:01:32

And listeners, guess what?

Barbara Walters: 00:01:34

This is 2020, this 2020, this 2020, I'm Barbara Walters.

Barbara Walters: 00:01:42

And this is 2020.

Trey Gerrald: 00:01:45

It's our 20th episode.

Chelsey Donn: 00:01:48

Oh my God, Barbara.

Chelsey Donn: 00:01:49

That was so nice of you to make an appearance.

Chelsey Donn: 00:01:51

Wow.

Chelsey Donn: 00:01:52

[laughs]

Trey Gerrald: 00:01:53

She has a very, very expensive quote, but she arrived.

Chelsey Donn: 00:01:56

She arrived.

Trey Gerrald: 00:01:57

Here we are, 20 episodes.

Chelsey Donn: 00:01:58

20 episodes-

Trey Gerrald: 00:01:59

What do you think about?

Chelsey Donn: 00:02:01

I just can't even believe it's happened.

Chelsey Donn: 00:02:03

I remember the very first rehearsal and-

Chelsey Donn: 00:02:05

[laughs]

Chelsey Donn: 00:02:06

... one day maybe someone in Patreon will see it, but I think we've come a long way Trey.

Chelsey Donn: 00:02:10

I'm proud of us.

Chelsey Donn: 00:02:11

How do you feel?

Trey Gerrald: 00:02:12

I feel good.

Trey Gerrald: 00:02:13

Most podcasts don't make it past their fifth episode.

Trey Gerrald: 00:02:16

So we've got 15 on them.

Chelsey Donn: 00:02:17

Oh, my God, yeah.

Chelsey Donn: 00:02:19

Look at us.

Trey Gerrald: 00:02:19

You had a reveal and now I'm prepared for my reveal!

Chelsey Donn: 00:02:23

Oh, my God, stop.

Trey Gerrald: 00:02:24

Chelsey why don't you describe what I'm wearing?

Chelsey Donn: 00:02:27

Okay.

Chelsey Donn: 00:02:27

It's very Regal.

Chelsey Donn: 00:02:28

It's like a Regal necklace, almost like collar-esk, like a bandana, like

Trey Gerrald: 00:02:37

In preparation for Halloween, which is a few weeks away.

Chelsey Donn: 00:02:40

Oh, is this a teaser?

Trey Gerrald: 00:02:41

My family, David and our two dogs do annual Halloween pictures that are top secret.

Trey Gerrald: 00:02:47

No one knows the theme until Halloween.

Trey Gerrald: 00:02:50

And this is a little tease!

Trey Gerrald: 00:02:52

What, what are you?

Trey Gerrald: 00:02:53

What's your guess?

Trey Gerrald: 00:02:53

Why do you think I'm gonna be for Halloween?

Chelsey Donn: 00:02:55

Oh my God, this is it.

Chelsey Donn: 00:02:56

This is all I got, this necklace?

Trey Gerrald: 00:02:58

For today.

Chelsey Donn: 00:02:58

I don't know.

Chelsey Donn: 00:02:59

Oh, God.

Chelsey Donn: 00:03:00

Are you like a judge?

Chelsey Donn: 00:03:01

Like a fancy judge?

Trey Gerrald: 00:03:04

Good question.

Chelsey Donn: 00:03:05

I don't know.

Chelsey Donn: 00:03:06

First of all, the highlight of my year is this photo shoot that you guys do.

Chelsey Donn: 00:03:11

And I'm so excited this year to see how we're gonna integrate Hunter-

Trey Gerrald: 00:03:15

Mm-hmm [affirmative].

... Chelsey Donn: 00:03:16

because he's new to the bunch.

Trey Gerrald: 00:03:18

Yes.

Chelsey Donn: 00:03:18

But if you guys haven't seen these already, it's, it's worth the Instagram scroll.

Chelsey Donn: 00:03:22

Like go on Trey's page, @TreyGerrald.

Chelsey Donn: 00:03:25

Fabulous.

Chelsey Donn: 00:03:26

We had, what do we have?

Chelsey Donn: 00:03:27

We had the Dalmatians one?

Trey Gerrald: 00:03:29

Cruella DOG Vil

Chelsey Donn: 00:03:30

Yes.

Trey Gerrald: 00:03:30

So Winnie was dressed as Cruella, we were Dalmations.

Chelsey Donn: 00:03:34

That's right.

Trey Gerrald: 00:03:34

And then we also did Cinderella and evil stepsisters.

Trey Gerrald: 00:03:37

She was Cinderella.

Chelsey Donn: 00:03:38

So good.

Trey Gerrald: 00:03:38

We did Little Shop, she was the Plant, I was Audrey, David was Seymour.

Chelsey Donn: 00:03:42

Yes.

Trey Gerrald: 00:03:42

And last year we did, uh, The Wizard of Oz.

Trey Gerrald: 00:03:45

So she was Dorothy.

Chelsey Donn: 00:03:46

Yes.

Trey Gerrald: 00:03:47

I was Glinda, the good witch, David was the wicked witch.

Chelsey Donn: 00:03:50

Killed it, so good.

Trey Gerrald: 00:03:51

And um, this year we have Hunter who has to be in the mix.

Chelsey Donn: 00:03:55

It's so worth, lock guys.

Chelsey Donn: 00:03:56

You don't even understand how good it is.

Trey Gerrald: 00:03:58

I think this year's going to be very epic.

Trey Gerrald: 00:04:00

Um, anyway, so my week has been deep in the throws of stitching and hot

Trey Gerrald: 00:04:08

Where in the process, you know, Hunter as a rescue, as every listener knows.

Trey Gerrald: 00:04:13

And so I've, I've been trying to get him comfortable with wearing a sweater because-

Chelsey Donn: 00:04:18

Good call, you got to get him comfortable.

Trey Gerrald: 00:04:20

Because he will be in costume.

Trey Gerrald: 00:04:21

They do make sweaters that you can step into and zip up down the back.

Chelsey Donn: 00:04:25

Okay.

Trey Gerrald: 00:04:26

So we're gonna have to go with that.

Chelsey Donn: 00:04:27

That might be the way.

Trey Gerrald: 00:04:28

'Cause my hand has been bitten way too many times.

Chelsey Donn: 00:04:30

Oh, no.

Chelsey Donn: 00:04:31

So the dress rehearsals have been a bit intense?

Trey Gerrald: 00:04:34

And I have to be stitching on stuff I have to hand make Hunter's costume.

Chelsey Donn: 00:04:38

You're so amazing.

Chelsey Donn: 00:04:38

I feel like it's like your inner Southern queen comes out and you make these costumes by hand.

Trey Gerrald: 00:04:39

It's gonna be good.

Trey Gerrald: 00:04:39

Anyway that's-

Chelsey Donn: 00:04:39

It's gonna be-

... Trey Gerrald: 00:04:39

that's how my week.

Chelsey Donn: 00:04:39

Yeah.

Trey Gerrald: 00:04:39

And now here we are celebrating the 20th

Trey Gerrald: 00:04:39

episode.

Trey Gerrald: 00:04:39

Yeah.

Trey Gerrald: 00:04:39

Chelsey, how was

Trey Gerrald: 00:04:39

your week?

Chelsey Donn: 00:04:39

No major complaints.

Chelsey Donn: 00:04:39

I just got Goldie groom for the first time.

Trey Gerrald: 00:04:39

Beautiful.

Chelsey Donn: 00:04:39

Yeah.

Chelsey Donn: 00:04:39

So I took her there and I got to say like, I feel like I've been working hard, you know?

Chelsey Donn: 00:04:39

And I feel like this is gonna work, maybe gonna like launch into a little

Trey Gerrald: 00:04:39

Go for it.

Chelsey Donn: 00:04:39

I feel like I have been brushing her at home.

Chelsey Donn: 00:04:39

I've made a conscious effort and I brush her, but she's a puppy and puppy hair

Trey Gerrald: 00:04:39

Mm-hmm [affirmative].

Chelsey Donn: 00:04:39

And so the, the groomer called me and they were like, Chelsey

Chelsey Donn: 00:04:44

And then I got kind of like a lecture a little bit when I got there.

Chelsey Donn: 00:04:53

And I'm like, what do you want me to do about this?

Chelsey Donn: 00:04:59

Like, do you want to charge me extra for the matted situation?

Chelsey Donn: 00:05:06

'Cause if you do just charge me extra, that's fine, I get it.

Chelsey Donn: 00:05:13

If you had to spend extra time on her, absolutely fine.

Chelsey Donn: 00:05:19

But like, why are you lecturing me?

Chelsey Donn: 00:05:22

I'm trying over here.

Chelsey Donn: 00:05:25

So anyway, it was a great week.

Trey Gerrald: 00:05:28

Yeah.

Chelsey Donn: 00:05:29

And then I guess I got a little bit annoyed, [laughs] when

Chelsey Donn: 00:05:39

It feels like, I don't know if you've ever experienced this Trey 'cause I

Trey Gerrald: 00:05:53

Okay, really great question.

Chelsey Donn: 00:05:55

Yes.

Trey Gerrald: 00:05:56

But I did one of my first summer stocks and I was body painted, like spray-painted.

Chelsey Donn: 00:06:01

Oh, my God.

Trey Gerrald: 00:06:02

Well, I was spray-painted for like two weeks, and then they

Trey Gerrald: 00:06:05

So we had to like sponge it on literally with kitchen sponges.

Trey Gerrald: 00:06:09

This was un- I can't-

Chelsey Donn: 00:06:10

Oh, my God.

... Trey Gerrald: 00:06:10

I can't get into it.

... Trey Gerrald: 00:06:12

Oh, well my God, this is that theater company where I wrote that scathing thing-

Chelsey Donn: 00:06:16

Oh, my God.

... Trey Gerrald: 00:06:17

that I can't find.

Chelsey Donn: 00:06:18

Well, it sounds like it's well deserved [inaudible 00:06:30].

Trey Gerrald: 00:06:20

But-

Chelsey Donn: 00:06:20

Okay.

... Trey Gerrald: 00:06:20

I had to be, I had to use Veet wait, is that right?

... Trey Gerrald: 00:06:22

No, no, no.

... Trey Gerrald: 00:06:23

It's the song.

... Trey Gerrald: 00:06:24

What's that?

... Trey Gerrald: 00:06:25

Um, female razor that Venus-

Chelsey Donn: 00:06:28

Oh, Venus.

... Trey Gerrald: 00:06:29

I'm your Venus, you know where it has the-

Chelsey Donn: 00:06:31

[crosstalk 00:06:42].

... Trey Gerrald: 00:06:31

little soap on it.

... Trey Gerrald: 00:06:33

It's like-

Chelsey Donn: 00:06:34

I'm intimately aware, 'cause that's the only razor I buy.

Trey Gerrald: 00:06:36

So that, so I did have to shave my legs, uh, when I was doing that job.

Trey Gerrald: 00:06:40

But somehow we went into that because you were asking me if I've ever shaved.

Chelsey Donn: 00:06:43

Yeah.

Chelsey Donn: 00:06:44

The point is, or I was actually, if you've ever been waxed.

Chelsey Donn: 00:06:46

Because it's like them telling me that Goldie was matted when it's like, I knew there was like

Chelsey Donn: 00:06:57

And then afterwards the person's like, you have a lot of hair.

Chelsey Donn: 00:07:00

It's like, yeah, I know I have a lot of hair-

Trey Gerrald: 00:07:03

That's why I'm here.

... Chelsey Donn: 00:07:03

and that's why I'm here.

... Chelsey Donn: 00:07:04

I'm here to like have the hair removed.

... Chelsey Donn: 00:07:06

So it was like, I'm taking her to the groomer because this became a situation outside of my own

... Chelsey Donn: 00:07:17

right there.

VOICEOVER: 00:07:18

Lodge A Complaint.

Chelsey Donn: 00:07:19

I just went right into it.

Chelsey Donn: 00:07:21

Listen, it's fresh for me.

Chelsey Donn: 00:07:23

At least she got to look really great for her queen moment, you know?

Chelsey Donn: 00:07:27

Anyway, Trey it's your turn.

Trey Gerrald: 00:07:29

Okay.

Trey Gerrald: 00:07:29

Today my complaint is also fresh on my mind because today I went to Costco.

Chelsey Donn: 00:07:34

Oh, yeah, can be a situation.

Chelsey Donn: 00:07:36

What happened?

Trey Gerrald: 00:07:37

This is not specific to Costco.

Chelsey Donn: 00:07:39

Okay.

Trey Gerrald: 00:07:39

But what do you call those, um, what do you call the things

Chelsey Donn: 00:07:44

A cart.

Trey Gerrald: 00:07:45

Okay.

Trey Gerrald: 00:07:46

In South, we call them buggies, but-

Chelsey Donn: 00:07:48

Okay.

... Trey Gerrald: 00:07:48

that's like one of those things in my life that I constantly have

Chelsey Donn: 00:07:53

Yeah.

... Trey Gerrald: 00:07:53

because I still want to say buggy, but if I say buggy, it's a whole thing.

... Trey Gerrald: 00:07:56

So I have to say cart.

Chelsey Donn: 00:07:57

Yeah.

Trey Gerrald: 00:07:57

It's like how I trained myself to say, it's cement, it's not SEE-ment, or it's-

Chelsey Donn: 00:08:00

Right.

... Trey Gerrald: 00:08:00

an umbrella, not UM-brella, insurance instead of IN-surance.

Chelsey Donn: 00:08:05

It's kind of cute, but yeah.

Trey Gerrald: 00:08:06

Okay.

Trey Gerrald: 00:08:06

When you, when you're pushing the cart-

Chelsey Donn: 00:08:09

Yeah.

... Trey Gerrald: 00:08:09

and someone is just diagonal in an aisle, they're not on the right, what

Chelsey Donn: 00:08:16

Trey [crosstalk 00:08:30] his, his eye is like twitching, right now, I want

Trey Gerrald: 00:08:21

Like you go down an aisle to the right, because people

Chelsey Donn: 00:08:25

Sure.

... Trey Gerrald: 00:08:25

which is their right.

Chelsey Donn: 00:08:26

Yeah.

Trey Gerrald: 00:08:27

But when someone is just diagonal in the middle, they're not

Chelsey Donn: 00:08:31

Just goin rogue.

... Trey Gerrald: 00:08:32

not even concerned that you're there.

... Trey Gerrald: 00:08:35

Not even acknowledgement that you're there.

... Trey Gerrald: 00:08:37

It's as if they're presenting Costco.

Chelsey Donn: 00:08:41

[laughs]

Trey Gerrald: 00:08:41

Olivia is presenting Costco today.

Chelsey Donn: 00:08:44

Costco by Olivia.

Chelsey Donn: 00:08:45

[laughs]

Trey Gerrald: 00:08:45

Literally.

Trey Gerrald: 00:08:47

Literally today, there was like a woman with the child, the child was in the seat.

Chelsey Donn: 00:08:52

Yeah.

Trey Gerrald: 00:08:52

And then there was another woman with a child behind them with their own cart.

Trey Gerrald: 00:08:56

And then a man was like picking up like a 17 gallon thing of vegetable oil.

Trey Gerrald: 00:09:00

And none of them were like trying to move, none of them were like, even acknowledging me.

Trey Gerrald: 00:09:04

And so I just, I, I didn't like say anything because I don't know.

Trey Gerrald: 00:09:08

But gosh, that bothers me.

Trey Gerrald: 00:09:10

Like-

Chelsey Donn: 00:09:10

Yeah.

... Trey Gerrald: 00:09:11

like everyone is navigating, you're all navigating.

... Trey Gerrald: 00:09:14

I don't understand why you aren't just like pulling to the side or moving over so

Chelsey Donn: 00:09:21

Totally.

Chelsey Donn: 00:09:23

And it's hard to feel like you can tell that person, like, please move without feeling

Chelsey Donn: 00:09:31

Like you don't want to be that person.

Trey Gerrald: 00:09:33

Well, I'm also, you know, years of having lived in New York City, I'm not trying

Chelsey Donn: 00:09:39

Right.

Chelsey Donn: 00:09:39

Oh, true.

Chelsey Donn: 00:09:40

That is true.

Chelsey Donn: 00:09:41

I think there should be some sort of cart etiquette.

Chelsey Donn: 00:09:43

Were there arrows-

Trey Gerrald: 00:09:45

No.

... Chelsey Donn: 00:09:45

on the ground out of curiosity?

... Chelsey Donn: 00:09:46

Okay.

... Chelsey Donn: 00:09:46

Maybe we could have, maybe that could be a complaint like Costco maybe.

Trey Gerrald: 00:09:50

So this actually was like on the end between aisles.

Chelsey Donn: 00:09:55

Oh, they were congested, oh, that's even worse.

Trey Gerrald: 00:09:57

It was worse really, that was like-

Chelsey Donn: 00:09:58

That's, so, they were like basically blocking off like two aisles.

Trey Gerrald: 00:10:01

They were blocking off two aisles and the guy was going in between the two aisles.

Chelsey Donn: 00:10:05

Oh, no.

Trey Gerrald: 00:10:06

Yeah.

Trey Gerrald: 00:10:06

It really was like perplexing to me that no one was concerned about hurrying.

Chelsey Donn: 00:10:10

And also the shopping carts at Costco-

Trey Gerrald: 00:10:12

Are giant.

... Chelsey Donn: 00:10:13

are like huge.

Trey Gerrald: 00:10:14

That really is part of the problem.

Chelsey Donn: 00:10:16

And they can be heavy too.

Trey Gerrald: 00:10:18

They are.

Chelsey Donn: 00:10:18

You know?

Trey Gerrald: 00:10:19

They really are.

Chelsey Donn: 00:10:20

Yeah.

Chelsey Donn: 00:10:20

Those carts are heavy and unwieldy and it's, it's hard to navigate

Trey Gerrald: 00:10:24

I'm just always aware that like other people are trying to navigate.

Chelsey Donn: 00:10:28

Right.

Trey Gerrald: 00:10:28

So I, I just try to make sure I'm not in other people's

Chelsey Donn: 00:10:34

Uh, how do we feel?

Trey Gerrald: 00:10:35

I think I'm ready to do the thing.

Chelsey Donn: 00:10:37

I'm so glad you're ready.

Chelsey Donn: 00:10:39

As you guys know, Trey and I are your trusty Review Queens with our

Chelsey Donn: 00:10:45

Um, we bring you reviews from the internet that we feel need to be inspected.

Trey Gerrald: 00:10:50

We dissect the nitty gritty.

Chelsey Donn: 00:10:51

And then we rate them on a scale from one to five crowns.

Chelsey Donn: 00:10:55

It's a very regal process that we call-

VOICEOVER: 00:10:58

Assess That Kvetch!

Trey Gerrald: 00:10:59

And today we're bringing you yet another versus episode.

Chelsey Donn: 00:11:04

Oh my God.

Chelsey Donn: 00:11:05

It's true.

Chelsey Donn: 00:11:06

It's another special edition episode.

Trey Gerrald: 00:11:09

So, today Chelsey and I are going to cover a one-star review and a

Trey Gerrald: 00:11:20

That's hidden somewhere in the details in the middle.

Chelsey Donn: 00:11:23

That's right.

Chelsey Donn: 00:11:24

For this versus episode, Trey selected the five-star and I selected the one-star.

Chelsey Donn: 00:11:30

So to determine who reads first, we gotta flip that quarter.

Chelsey Donn: 00:11:33

Alright, Trey, am I calling it or are you?

Trey Gerrald: 00:11:35

I think you call it.

Chelsey Donn: 00:11:36

Okay.

Chelsey Donn: 00:11:37

Tails.

Trey Gerrald: 00:11:38

It's head.

Chelsey Donn: 00:11:39

Oh my God.

Chelsey Donn: 00:11:40

I lost, it's okay.

Chelsey Donn: 00:11:41

First time for everything.

Chelsey Donn: 00:11:42

All right, Trey.

Chelsey Donn: 00:11:43

That means you're gonna go first,

Trey Gerrald: 00:11:45

That's right.

Chelsey Donn: 00:11:45

All right guys.

Chelsey Donn: 00:11:47

So today we are going head to head for a cake shop in Los Angeles called Roobina's Cake.

Chelsey Donn: 00:11:54

Roobina's Cake was founded in 2013 here in Los Angeles, and they do very elaborate art cakes

Chelsey Donn: 00:12:08

They've done stuff for The Today Show, they've really, they've gotten their name out there.

Chelsey Donn: 00:12:13

Let's hear from one of the people that was very happy with Roobina's Cake, so happy

Chelsey Donn: 00:12:20

All right, Trey, let us know.

VOICEOVER: 00:12:24

Review That Review.

Trey Gerrald: 00:12:28

So I had so many options to choose from.

Chelsey Donn: 00:12:32

So many.

Trey Gerrald: 00:12:32

Littered with 5-star reviews, but today I chose a Yelp 5-star review-

Chelsey Donn: 00:12:38

Okay.

... Trey Gerrald: 00:12:38

written by Nadia A.

Chelsey Donn: 00:12:41

Okay.

Trey Gerrald: 00:12:43

Our wedding cake was one of the things our guests raved about after the wedding.

Trey Gerrald: 00:12:48

So we knew for sure, we made the best decision by choosing Roobina's Cake.

Trey Gerrald: 00:12:53

A good number of our guests asked us where we got our cake.

Trey Gerrald: 00:12:57

That it's the best cake they have ever had at a wedding.

Trey Gerrald: 00:13:02

My friend said that cakes are the one thing people criticize at the reception the most.

Trey Gerrald: 00:13:08

And that ours was the best cake she had ever had at a wedding.

Trey Gerrald: 00:13:14

I was shocked because I didn't know people take it all that seriously.

Trey Gerrald: 00:13:17

But aside from being shocked, I was happy and pleased that we made such a great choice.

Trey Gerrald: 00:13:23

We chose two flavors and both flavors were delicious and mouth watering.

Trey Gerrald: 00:13:29

When we walked into Roobina's Cake on Glenoaks, we just walked in to look around,

Trey Gerrald: 00:13:38

We felt comfortable and excited right away.

Trey Gerrald: 00:13:41

Because of his pleasant welcoming, we instantly knew we wanted to work with this place.

Trey Gerrald: 00:13:46

I had an idea and pictures of what kind of cake I wanted, but there were a few options,

Trey Gerrald: 00:13:55

Armen gave me his advice and showed us pictures of his previous client's cakes, and suggested what

Trey Gerrald: 00:14:03

So we decided on a style, we did cake testing and every flavor was amazing.

Trey Gerrald: 00:14:09

Armen was also super helpful in, and giving us references and sent us to a

Trey Gerrald: 00:14:21

The end result was beautiful and unique.

Trey Gerrald: 00:14:24

Everyone loved how it looked and how it tasted.

Trey Gerrald: 00:14:27

We were very happy about that, and are very thankful to Armen for helping us out.

Trey Gerrald: 00:14:32

The service at Roobina's Cake is wonderful.

Trey Gerrald: 00:14:36

Please see the two photos I have attached taken by Len and Jersaw Photography.

Chelsey Donn: 00:14:44

All right.

Trey Gerrald: 00:14:45

The reason I liked this review is because Nadia takes us through the entire

Chelsey Donn: 00:14:53

Sure.

... Trey Gerrald: 00:14:53

walking in, feeling taken care of, feeling supported, and how to

... Trey Gerrald: 00:15:00

And also how it was like a showstopper at the event.

Chelsey Donn: 00:15:04

I definitely got that.

Chelsey Donn: 00:15:06

I think that she said the whole phrase about this was the best cake at any

Chelsey Donn: 00:15:14

I believe she's had that like three or four times, does she not?

Trey Gerrald: 00:15:17

Yes.

Chelsey Donn: 00:15:17

So obviously she really felt this way, and wanted to, to hit it home.

Chelsey Donn: 00:15:22

Because of that, I like for a moment, I was like, is this a fake review or something?

Chelsey Donn: 00:15:26

Because she's like, keeps speaking in these absolutes, like the best ever, the best ever.

Chelsey Donn: 00:15:32

I mean, I haven't had a wedding yet, but I feel like people are very invested in this process.

Chelsey Donn: 00:15:37

So it kind of makes sense that she would feel so enthusiastic about it.

Trey Gerrald: 00:15:40

It did occur to me like, well, I don't know who your friend is, so

Trey Gerrald: 00:15:45

I mean, that's like that harsh-

Chelsey Donn: 00:15:47

Right.

... Trey Gerrald: 00:15:47

critical voice in my mind.

Chelsey Donn: 00:15:49

Yeah.

Chelsey Donn: 00:15:49

I mean, I was also wondering, I guess it's true.

Chelsey Donn: 00:15:51

I'm trying to remember, I guess like the cake's a big deal.

Chelsey Donn: 00:15:54

I mean, it is definitely the, the cake is a very, very big deal.

Chelsey Donn: 00:15:57

But I've everything else at a wedding was amazing.

Chelsey Donn: 00:15:59

Do you think that people would walk away and be like, oh, that cake, I don't know.

Chelsey Donn: 00:16:03

Maybe that is a known thing.

Trey Gerrald: 00:16:04

Also Armen was, was highlighted as the sales person here.

Chelsey Donn: 00:16:08

Yeah.

Chelsey Donn: 00:16:09

That's gonna come up later.

Trey Gerrald: 00:16:10

That they really take your hand and walk you through the experience.

Chelsey Donn: 00:16:14

Yeah.

Chelsey Donn: 00:16:14

I mean, I think that this person definitely wanted us to know that beyond the cake tasting

Trey Gerrald: 00:16:27

Mm-hmm [affirmative].

Chelsey Donn: 00:16:28

I feel like this review could have been a third of the length

Trey Gerrald: 00:16:35

That's interesting.

Chelsey Donn: 00:16:36

Because I know like you're so happy and pleased, everybody was so happy and

Chelsey Donn: 00:16:44

Armen was cool.

Chelsey Donn: 00:16:45

And so I just, I don't know that there's like a ton of substance there,

Chelsey Donn: 00:16:50

I'm just not really sure, you know, how queenie this review is, in terms of emotional attachment.

Chelsey Donn: 00:16:58

I don't know that I really know that much about Nadia at this point.

Trey Gerrald: 00:17:02

I think that at the beginning of the review, Nadia sets us up that way because

Chelsey Donn: 00:17:11

Right.

Trey Gerrald: 00:17:11

I was shocked by that, that people took it that seriously.

Trey Gerrald: 00:17:13

It felt like Nadia wasn't extremely emotionally attached, was more so like pleasantly surprised-

Chelsey Donn: 00:17:19

Got it.

... Trey Gerrald: 00:17:19

that people were so in love with that.

... Trey Gerrald: 00:17:21

That sort of sense is throughout the entire review-

Chelsey Donn: 00:17:25

Yes.

... Trey Gerrald: 00:17:25

in my opinion.

Chelsey Donn: 00:17:26

Yeah.

Trey Gerrald: 00:17:26

But I do think that the value of this review lives in the

Trey Gerrald: 00:17:33

They were told like the floral shop that would work with them.

Chelsey Donn: 00:17:36

Yeah.

Trey Gerrald: 00:17:36

And then the pictures they attached are freaking gorgeous.

Chelsey Donn: 00:17:40

Yeah.

Trey Gerrald: 00:17:40

It's like a six tier cake, flowing flowers.

Chelsey Donn: 00:17:43

I was gonna say, I feel like review credibility instantly

Chelsey Donn: 00:17:48

'Cause it's like, you're explaining the vision of how this all went.

Chelsey Donn: 00:17:52

And then you're showing me photographic evidence.

Chelsey Donn: 00:17:54

So I'm much more likely to believe that this could be an experience that I could also have.

Trey Gerrald: 00:17:58

For some reason, there isn't the phrase mouthwatering grosses me out, but-

Chelsey Donn: 00:18:02

I know.

... Trey Gerrald: 00:18:03

isn't that weird.

Chelsey Donn: 00:18:03

Yeah, I have that similar reaction.

Trey Gerrald: 00:18:06

But I do also appreciate because you can't tell taste from a photograph.

Chelsey Donn: 00:18:10

Right.

Trey Gerrald: 00:18:10

There, there are multiple times where Nadia describes the two

Chelsey Donn: 00:18:15

Right.

... Trey Gerrald: 00:18:15

that it wasn't just pretty to look at.

Chelsey Donn: 00:18:17

But I mean, that speaks to how good the cake must be, because

Chelsey Donn: 00:18:22

She, she had to go for two.

Trey Gerrald: 00:18:23

Exactly.

Trey Gerrald: 00:18:24

And then spelling and grammar is great.

Chelsey Donn: 00:18:26

Sounded good.

Trey Gerrald: 00:18:28

And I believe Nadia, I also kind of appreciate like the coolness

Chelsey Donn: 00:18:39

Right.

Trey Gerrald: 00:18:39

It doesn't seem like Nadia is very...

Trey Gerrald: 00:18:41

drama.

Chelsey Donn: 00:18:41

Yes.

Chelsey Donn: 00:18:42

Which is good.

Chelsey Donn: 00:18:42

Maybe that's, maybe, you know what, that's a good point.

Chelsey Donn: 00:18:44

Like maybe that's what I'm missing in Nadia's review is, I'm so used to when we have these

Trey Gerrald: 00:18:51

High emotional.

... Chelsey Donn: 00:18:51

and there's so much energy coming out of them.

... Chelsey Donn: 00:18:54

And she's just sort of like, wow, like didn't know this was a big thing, but it's a big thing,

Trey Gerrald: 00:19:01

I would imagine that this is probably a common experience.

Trey Gerrald: 00:19:04

I mean-

Chelsey Donn: 00:19:05

I would think so.

Chelsey Donn: 00:19:07

I mean, obviously we know a little bit based on the like plethora of 5-star reviews, but

Chelsey Donn: 00:19:15

Like we come in, we see Armen, we go through this process, we have vendor recommendations.

Chelsey Donn: 00:19:20

So, you know, just based on the information that we're getting in this review, it seems

Trey Gerrald: 00:19:26

Correct.

Trey Gerrald: 00:19:27

And I will-

Chelsey Donn: 00:19:27

Yeah.

... Trey Gerrald: 00:19:27

say like probably 80% of the impact comes from the images because-

Chelsey Donn: 00:19:32

Yeah, that's true.

... Trey Gerrald: 00:19:33

maybe we'll put these on the Instagram-

Chelsey Donn: 00:19:35

Yeah.

... Trey Gerrald: 00:19:36

'cause this cake you guys is like-

Chelsey Donn: 00:19:38

Is it beautiful?

... Trey Gerrald: 00:19:39

it really is a showstopper.

... Trey Gerrald: 00:19:41

This is like, you would talk about this cake after the wedding.

Chelsey Donn: 00:19:43

Yeah.

Trey Gerrald: 00:19:44

I mean, even if someone was shot and mur- if Lincoln was assassinated-

Chelsey Donn: 00:19:47

[laughs]

... Trey Gerrald: 00:19:47

at this wedding you would still-

Chelsey Donn: 00:19:48

[crosstalk 00:20:19] about the cake-

... Trey Gerrald: 00:19:50

talk about this cake.

... Chelsey Donn: 00:19:51

those beautiful.

... Chelsey Donn: 00:19:51

I love that.

Trey Gerrald: 00:19:52

So, I mean, I feel like I could crown this- how, what do you think?

Chelsey Donn: 00:19:55

Um, I think I'm ready to crown it.

Chelsey Donn: 00:19:56

The only thing we didn't really discuss is humor, which we think wasn't really funny.

Trey Gerrald: 00:20:01

Yeah.

Chelsey Donn: 00:20:01

But other than that, okay, let's do it.

Chelsey Donn: 00:20:03

Let let's crown Nadia A.

Trey Gerrald: 00:20:05

All right.

Trey Gerrald: 00:20:06

Chelsey and I each have our own set of one to five crown cards and in an effort to be fair

VOICEOVER: 00:20:19

The Queens Are Tabulating.

Trey Gerrald: 00:20:20

You ready?

Chelsey Donn: 00:20:21

I'm ready, in between, but yeah, I think I'm ready.

VOICEOVER: 00:20:30

Total Score.

Chelsey Donn: 00:20:30

Okay.

Chelsey Donn: 00:20:32

I gave it three crowns, Trey gave Nadia A, four crowns, I guess I will go first.

Chelsey Donn: 00:20:38

I gave Nadia three crowns just 'cause again, I didn't get Review Queen vibes.

Chelsey Donn: 00:20:44

It's kind of like a vibe thing, but I did get some information that I feel like is useful, and I was

Chelsey Donn: 00:20:52

So I think there's value there.

Chelsey Donn: 00:20:55

So that's where the three crowns came from for me also clearly did a copy edit.

Chelsey Donn: 00:20:59

So Nadia earned those three crowns from me, but because of the lack of humor, and the

Chelsey Donn: 00:21:07

Trey, why did you give Nadia four crowns?

Trey Gerrald: 00:21:10

Yeah.

Trey Gerrald: 00:21:11

I totally agree with everything you said.

Trey Gerrald: 00:21:13

For whatever reason the mood I'm in today-

Chelsey Donn: 00:21:15

Yeah.

... Trey Gerrald: 00:21:15

the lack of chaos, drama, high emotion, sort of like is appealing to

... Trey Gerrald: 00:21:23

It is, it is the impact is somewhat boring.

Chelsey Donn: 00:21:25

Right.

Trey Gerrald: 00:21:25

But I, I didn't think it was middle of the road, I was

Chelsey Donn: 00:21:30

Mm-hmm [affirmative].

... Trey Gerrald: 00:21:30

but I just went with the four because I, it's not entertaining,

... Trey Gerrald: 00:21:38

And also these images are-

Chelsey Donn: 00:21:40

Yeah.

... Trey Gerrald: 00:21:40

the real like impact for me is the experience Nadia had, that it's sort

Chelsey Donn: 00:21:50

Yeah.

Chelsey Donn: 00:21:50

And it's always so nice to see the like customer images as opposed

Chelsey Donn: 00:21:57

So that's true.

Trey Gerrald: 00:21:57

It's true.

Chelsey Donn: 00:21:57

I didn't think about the photo, but okay.

Chelsey Donn: 00:22:00

Good job, Nadia A.

Trey Gerrald: 00:22:02

Thanks Nadia.

Chelsey Donn: 00:22:03

Way to kick off this 1 V 5 episode with a bang, so to speak.

Trey Gerrald: 00:22:09

Bang, bang into the room.

Chelsey Donn: 00:22:12

All right.

Chelsey Donn: 00:22:13

Let's uh, let's take a quick break.

Chelsey Donn: 00:22:15

And when we come back, we'll hear an entirely different side of the story.

Chelsey Donn: 00:22:18

You know what I mean?

Trey Gerrald: 00:22:19

Ooh, can't wait.

Trey Gerrald: 00:22:21

Get your sugar ready!

VOICEOVER: 00:22:25

Hold your crown.

VOICEOVER: 00:22:26

We'll be right back.

Trey Gerrald: 00:22:42

All right.

Trey Gerrald: 00:22:51

It's game time, everyone.

Trey Gerrald: 00:22:53

It's time to jump on the Meryl-Go-Round.

VOICEOVER: 00:22:57

I don't feel like an icon, most of the days I feel like I can't.

VOICEOVER: 00:23:04

That's with an A.

Chelsey Donn: 00:23:07

All right.

Chelsey Donn: 00:23:07

Here's the deal.

Chelsey Donn: 00:23:08

Trey and I have each picked a rotten scathing pithy one star zinger and 30 seconds on the clock.

Chelsey Donn: 00:23:15

We'll take turns, reciting the zinger in as many genres as possible.

Trey Gerrald: 00:23:19

Just like queen Meryl Streep, who does it all.

Chelsey Donn: 00:23:21

Before the clock runs out.

Trey Gerrald: 00:23:22

All right, Chelsey, what is your zinger for today?

Chelsey Donn: 00:23:25

My zinger for today is from Williams-Sonoma.

Chelsey Donn: 00:23:29

I wanted to keep a little bit in theme here.

Chelsey Donn: 00:23:31

So I am going to be reading a 1-star review about the Flower Shop Rainbow Pop-Up Cake Kit.

Chelsey Donn: 00:23:40

This review was written by Iowa.

Chelsey Donn: 00:23:43

No last name, and the subject is, sounded like a great idea.

Chelsey Donn: 00:23:48

And the review is, these were ridiculously time consuming, expensive, and not that good.

Trey Gerrald: 00:23:54

[inaudible 00:24:26].

Chelsey Donn: 00:23:55

So, that's how Iowa feel about that.

Trey Gerrald: 00:23:59

Iowa.

Chelsey Donn: 00:24:00

Yes.

Trey Gerrald: 00:24:01

That's a cool name, actually.

Trey Gerrald: 00:24:02

If it's like a person's day.

Chelsey Donn: 00:24:03

I know, I sorta like it.

Trey Gerrald: 00:24:04

Today, you are strapped in on Curious George.

Chelsey Donn: 00:24:08

Uh, love that.

Chelsey Donn: 00:24:10

Okay.

Trey Gerrald: 00:24:10

You ready?

Chelsey Donn: 00:24:11

Yes.

VOICEOVER: 00:24:12

Three, two one, go.

Trey Gerrald: 00:24:16

Disney

Chelsey Donn: 00:24:24

These are ridiculously time consuming, expensive, and not that good.

Chelsey Donn: 00:24:27

[laughs]

Trey Gerrald: 00:24:27

WWE.

Chelsey Donn: 00:24:27

These are ridiculously and time consuming, expensive, and not that good.

Trey Gerrald: 00:24:30

Musical theater.

Chelsey Donn: 00:24:32

These are ridiculously time consuming, expensive, and not that good.

Trey Gerrald: 00:24:38

Melodrama.

Chelsey Donn: 00:24:42

These are ridiculously time consuming, expensive, not that good.

VOICEOVER: 00:24:45

Three, two, one.

Trey Gerrald: 00:24:46

Shakespeare.

VOICEOVER: 00:24:47

That's all.

Chelsey Donn: 00:24:47

All right.

Chelsey Donn: 00:24:48

That's all.

Trey Gerrald: 00:24:49

Yes.

Trey Gerrald: 00:24:49

Queen, you got four.

Chelsey Donn: 00:24:50

Thank you, that was a long one for me.

Chelsey Donn: 00:24:52

Thank you.

Trey Gerrald: 00:24:53

It was long but that was good.

Chelsey Donn: 00:24:54

All right Trey, tell us where your zinger is from.

Trey Gerrald: 00:24:59

Okay.

Trey Gerrald: 00:24:59

So I stayed in theme as well.

Chelsey Donn: 00:25:01

Okay.

Trey Gerrald: 00:25:01

So I have a review from target.com.

Chelsey Donn: 00:25:04

I've heard of it.

Trey Gerrald: 00:25:05

I've heard of that, for Betty Crocker Rainbow Chip Cake Mix & Frosting Bundle.

Chelsey Donn: 00:25:10

Okay.

Chelsey Donn: 00:25:10

I just have to point out quickly that we both did a rainbow item.

Trey Gerrald: 00:25:16

Oh, my God, oh right.

Chelsey Donn: 00:25:17

Just that, great minds.

Trey Gerrald: 00:25:19

How gay of us.

Chelsey Donn: 00:25:20

How gay of us.

Trey Gerrald: 00:25:22

Um, all right.

Trey Gerrald: 00:25:23

So this is from Disappointed Evan.

Chelsey Donn: 00:25:25

Okay.

Trey Gerrald: 00:25:27

[laughs] The subject is more expensive and Disappointed Evan's 1-star zinger

Chelsey Donn: 00:25:37

Oh, okay.

Chelsey Donn: 00:25:38

Well, sorry.

Trey Gerrald: 00:25:39

You can buy the cake mix and buy the frosting and you'll save 11 cents.

Trey Gerrald: 00:25:44

But when you buy the bundle together, you're paying 11 cents more.

Chelsey Donn: 00:25:48

Oh wow.

Chelsey Donn: 00:25:49

Wow, I'm so glad that I know that now.

Chelsey Donn: 00:25:51

Trey, I think I'm gonna have you shop into like the Sophie the Giraffe.

Trey Gerrald: 00:25:57

Oh yeah-

Chelsey Donn: 00:25:58

Yeah.

... Trey Gerrald: 00:25:58

those [inaudible 00:26:34] baby toys.

Chelsey Donn: 00:25:59

Yeah.

Trey Gerrald: 00:26:00

squeaky, squeaky squeaky.

Chelsey Donn: 00:26:01

[laughs]

Trey Gerrald: 00:26:02

Yeah, this was 'cause I'm so tiny.

Chelsey Donn: 00:26:04

Yes.

Chelsey Donn: 00:26:05

All right, Trey.

Chelsey Donn: 00:26:06

Are you ready?

Trey Gerrald: 00:26:07

I'm ready.

Chelsey Donn: 00:26:08

Let's do it.

VOICEOVER: 00:26:10

Three, two, one, go.

Chelsey Donn: 00:26:15

Teen drama.

Trey Gerrald: 00:26:15

11 cents more than individually bought.

Chelsey Donn: 00:26:22

Pop star.

Trey Gerrald: 00:26:29

11 cents more than individually bought.

Chelsey Donn: 00:26:31

Sport announcer.

Trey Gerrald: 00:26:31

11 cents more than individually bought.

Chelsey Donn: 00:26:33

Oh, sorry, superhero.

Trey Gerrald: 00:26:35

11 cents more than individually bought.

Chelsey Donn: 00:26:38

Opera diva.

Trey Gerrald: 00:26:39

11 cents more than individually bought.

VOICEOVER: 00:26:42

Three, two, one.

VOICEOVER: 00:26:43

That's all.

Chelsey Donn: 00:26:45

Thank you for extending that aria to the end.

Chelsey Donn: 00:26:48

All right, Trey.

Chelsey Donn: 00:26:49

You are the winner with five, good work.

Trey Gerrald: 00:26:52

[inaudible 00:27:29].

Trey Gerrald: 00:26:52

Wow.

Trey Gerrald: 00:26:53

I just feel-

Chelsey Donn: 00:26:54

Yes.

Trey Gerrald: 00:26:55

Are you gonna buy me a Roobina's Cake for this?

Chelsey Donn: 00:26:59

Um, maybe, what's I know maybe a Roobina cookie.

VOICEOVER: 00:27:04

Review that review.

Trey Gerrald: 00:27:08

Okaleedokalee, we are back from the break and now it is Chelsey Donn's turn.

Chelsey Donn: 00:27:14

All right.

Chelsey Donn: 00:27:15

We are now gonna be hearing a different side entirely.

Chelsey Donn: 00:27:19

So this is the 1-star review.

Chelsey Donn: 00:27:22

Now I just feel like I always end up picking people with these names that

Chelsey Donn: 00:27:28

I'm gonna spell it, and then we can discuss it.

Chelsey Donn: 00:27:31

So the name is J-E-A-N-A last initial is A.

Chelsey Donn: 00:27:39

So is that Gina or Jeana, Jeana

Chelsey Donn: 00:27:42

? Trey Gerrald: I think it's

Chelsey Donn: 00:27:45

All right.

Chelsey Donn: 00:27:45

So shall we go with Jeana?

Trey Gerrald: 00:27:47

Yeah, Jeana.

Chelsey Donn: 00:27:48

Okay.

Chelsey Donn: 00:27:49

Jeana, this is Jeana's, Jeana A is an elite Yelp reviewer and she is

Chelsey Donn: 00:27:56

And this is Jeana is 1-star review of Roobina's Cake.

Chelsey Donn: 00:28:02

I put off writing this review for so long, I think because I wanted to

Chelsey Donn: 00:28:08

Roobina's was hands down the most stressful part of my wedding planning.

Chelsey Donn: 00:28:15

My husband and I had decided on Truly Yours Catering for our wedding.

Chelsey Donn: 00:28:19

And in the process of getting all the details together, found out that they use Roobina's

Chelsey Donn: 00:28:26

I set up an appointment with Armen for 12:00 PM on a Saturday, to which we arrived promptly.

Chelsey Donn: 00:28:34

Only to find Armen actively working with another customer.

Chelsey Donn: 00:28:38

No one greeted us, we just stood there awkwardly for about 15 minutes.

Chelsey Donn: 00:28:43

Until we just took it upon ourselves to sit down and wait.

Chelsey Donn: 00:28:46

At that point, Armen went to get his associate from the bakery to assist us.

Chelsey Donn: 00:28:52

This woman seemed to have no idea what was going on.

Chelsey Donn: 00:28:56

She didn't even greet us, just sat down and stared at us.

Chelsey Donn: 00:29:00

She was unfamiliar with a Truly Yours package.

Chelsey Donn: 00:29:03

Was trying to charge me all these extra fees, served us stale cake.

Chelsey Donn: 00:29:08

And was quite aggressive and rude.

Chelsey Donn: 00:29:12

She kept having to go over to Armen, to sort out what we were talking about.

Chelsey Donn: 00:29:16

And even as we left the place, I still was totally unsure what our cake would look like,

Chelsey Donn: 00:29:25

At this point, I reached out immediately to Truly Yours, to try and remedy the situation.

Chelsey Donn: 00:29:31

It took six months to get an answer, which was a month before my wedding regarding

Chelsey Donn: 00:29:44

Once we knew, I tried to move past the frustration and you know, have a good wedding.

Chelsey Donn: 00:29:50

The day of the wedding was rough.

Chelsey Donn: 00:29:52

We had 110 plus weather, but what made it worse was while we were trying to take

Chelsey Donn: 00:30:06

And then kept trying to steal flowers-

Trey Gerrald: 00:30:09

What?

... Chelsey Donn: 00:30:09

from our sweetheart table flower arrangements to cover it up.

... Chelsey Donn: 00:30:15

It was the most unprofessional thing I have ever seen.

... Chelsey Donn: 00:30:21

Not to mention incredibly stressful on the day of your wedding.

... Chelsey Donn: 00:30:26

If that wasn't bad enough a month after the wedding, I kept getting texts from

... Chelsey Donn: 00:30:34

I promptly told them I did not.

... Chelsey Donn: 00:30:37

And referred them back to our catering company and that we were all paid up for everything.

... Chelsey Donn: 00:30:43

Please people don't go here for your wedding needs.

... Chelsey Donn: 00:30:47

Maybe they do better work for less stressful occasions, but it honestly was the worst

Trey Gerrald: 00:30:58

Oh, no Chelsey.

Chelsey Donn: 00:31:01

Yes, Jeana had an experience.

Trey Gerrald: 00:31:03

Oh no.

Chelsey Donn: 00:31:05

Isn't it so hard to hear these things said about Armen, and this experience

Trey Gerrald: 00:31:14

Wait.

... Chelsey Donn: 00:31:14

from what we heard from Nadia?

Trey Gerrald: 00:31:16

I like literally want to cry-

Chelsey Donn: 00:31:18

I know.

... Trey Gerrald: 00:31:19

thinking about the delivery person-

Chelsey Donn: 00:31:22

Dropping the cake.

... Trey Gerrald: 00:31:22

that's drops the cake.

... Trey Gerrald: 00:31:24

I literally feel like I'm tearing up.

Chelsey Donn: 00:31:26

I know.

Trey Gerrald: 00:31:26

Why am I having a distraction?

Trey Gerrald: 00:31:27

What do you do?

Trey Gerrald: 00:31:30

Okay.

Trey Gerrald: 00:31:30

I also have a whole other question.

Chelsey Donn: 00:31:32

Yeah.

Trey Gerrald: 00:31:33

Do you think that maybe Roobina's Cake is short-staffed,

Chelsey Donn: 00:31:38

Yeah.

Trey Gerrald: 00:31:38

If you have a business-

Chelsey Donn: 00:31:41

Mm-hmm [affirmative].

... Trey Gerrald: 00:31:41

and you have an appointment at noon-

Chelsey Donn: 00:31:44

Yeah.

... Trey Gerrald: 00:31:44

and someone walks in and is going to spend $600 on a cake, how do you

Chelsey Donn: 00:31:53

Right.

Chelsey Donn: 00:31:54

Like do I see this person that just stopped in knowing I have an appointment?

Trey Gerrald: 00:31:58

I think a good start, which Jeana points out is that they

Chelsey Donn: 00:32:05

Right.

Trey Gerrald: 00:32:05

I think you could be like, hey, I am, I am so sorry, um,

Chelsey Donn: 00:32:13

Right, right.

Trey Gerrald: 00:32:13

Like, I think there is like a slick way to deal with that, it sounds very clear

Chelsey Donn: 00:32:22

Right.

Chelsey Donn: 00:32:22

I mean, especially 'cause they had to keep reporting back to Armen.

Chelsey Donn: 00:32:24

It was like, they were just literally there to be a body in the room with

Trey Gerrald: 00:32:29

It also is really funny to me to imagine like this woman from the

Chelsey Donn: 00:32:35

And stirred at them.

Trey Gerrald: 00:32:36

Can you imagine this be like-

Chelsey Donn: 00:32:36

I know.

... Trey Gerrald: 00:32:36

and like-

Chelsey Donn: 00:32:37

How awkward.

... Trey Gerrald: 00:32:37

smelling like sugar.

Chelsey Donn: 00:32:37

And then what about the idea of like, because of that interaction, not really

Trey Gerrald: 00:32:53

Six months, six months.

Chelsey Donn: 00:32:54

Six months.

Trey Gerrald: 00:32:55

Which was one month before the wedding.

Chelsey Donn: 00:32:56

Right.

Trey Gerrald: 00:32:56

Like that actually sounds to me like an issue with the catering company, Truly Yours.

Chelsey Donn: 00:33:02

You think so?

Trey Gerrald: 00:33:02

I, I did start, I did start to think like-

Chelsey Donn: 00:33:03

What is Truly Yours and what is Roobina's?

Trey Gerrald: 00:33:06

Well.

Trey Gerrald: 00:33:07

I think that the experience that Jeana had in the store is horrible.

Chelsey Donn: 00:33:11

Right.

Trey Gerrald: 00:33:12

I do also think that there needs to be like, uh, grace period of time.

Trey Gerrald: 00:33:16

Like if you co- if you have an appointment and an appointment is running over-

Chelsey Donn: 00:33:20

Right.

... Trey Gerrald: 00:33:20

like I get the 15 minutes is a really long time to not even be addressed.

... Trey Gerrald: 00:33:23

And then you take it upon yourself to sit down, and then they send someone

Chelsey Donn: 00:33:26

Mm-hmm [affirmative].

Trey Gerrald: 00:33:26

Like, it seems like it was snowballing-

Chelsey Donn: 00:33:28

Right.

... Trey Gerrald: 00:33:29

but when you immediately reach out to Truly Yours to say, like this

Chelsey Donn: 00:33:36

Right.

... Trey Gerrald: 00:33:36

and it's part of my package with you-

Chelsey Donn: 00:33:38

Right.

... Trey Gerrald: 00:33:38

so something needs to be worked out here, then I think that it's Truly

Chelsey Donn: 00:33:45

At that point to intervene.

Trey Gerrald: 00:33:46

Yes.

Chelsey Donn: 00:33:47

Well, I mean, I also wonder just because I'm so glad that we, we brought in the

Chelsey Donn: 00:34:00

Whereas with Nadia, she didn't choose them.

Chelsey Donn: 00:34:03

So a couple of things.

Chelsey Donn: 00:34:04

One, I wonder like, was she kind of judging it or like bringing a

Chelsey Donn: 00:34:10

'Cause she was like, oh, and we have to go with this cake place or something like that.

Chelsey Donn: 00:34:14

Or did the cake place treat her not as nice because they weren't a direct customer

Chelsey Donn: 00:34:22

Like, did they have an arrangement with Truly Yours where maybe they pay a flat

Chelsey Donn: 00:34:30

And so maybe they don't treat those customers as nicely or prioritize them as much as they

Trey Gerrald: 00:34:38

But I would imagine that if you were a cake company-

Chelsey Donn: 00:34:41

Mm-hmm [affirmative].

... Trey Gerrald: 00:34:42

your bread and butter is like wedding cakes.

Chelsey Donn: 00:34:45

Right.

Trey Gerrald: 00:34:45

So like you would think that you-

Chelsey Donn: 00:34:48

You would be able show up.

Chelsey Donn: 00:34:49

Mm-hmm [affirmative].

Trey Gerrald: 00:34:50

It does seem to me that they were short-staffed and like suddenly

Chelsey Donn: 00:34:56

Seems like that.

Trey Gerrald: 00:34:56

I think that there needs to be some way to handle that.

Chelsey Donn: 00:34:59

Right.

Trey Gerrald: 00:35:00

So all of that, that's just the first part of this review.

Chelsey Donn: 00:35:03

I know.

Trey Gerrald: 00:35:03

That actual wedding day-

Chelsey Donn: 00:35:06

I know.

... Trey Gerrald: 00:35:06

and it gets dropped.

... Trey Gerrald: 00:35:08

I, I mean, if you are Roobina-

Chelsey Donn: 00:35:11

Yeah.

... Trey Gerrald: 00:35:12

that is something that has to, like, there has to be a plan.

Chelsey Donn: 00:35:15

There has to be a plan.

Trey Gerrald: 00:35:16

A contingency something.

Chelsey Donn: 00:35:18

Absolutely.

Chelsey Donn: 00:35:20

That is the worst faux pas.

Chelsey Donn: 00:35:21

That is the wors- how do you even charge someone for cake after that, you know?

Trey Gerrald: 00:35:26

I mean for the man hours of making a cake but like-

Chelsey Donn: 00:35:28

I guess so, but I mean like, but without providing a replacement.

Trey Gerrald: 00:35:32

I don't even know how you-.

Chelsey Donn: 00:35:33

Run another cake over there, I don't know.

Chelsey Donn: 00:35:35

Like they've got to have like plain wedding cake in the back, in the fridge, ready to go just

Chelsey Donn: 00:35:43

Especially on a day, which we didn't talk about this really.

Chelsey Donn: 00:35:46

But they said it was 110 degrees-

Chelsey Donn: 00:35:48

Oh.

Chelsey Donn: 00:35:49

... which I like, what does that do to a cake to begin with?

Chelsey Donn: 00:35:51

Like, does that melt a cake at 110 degrees?

Chelsey Donn: 00:35:54

I mean, I would imagine that's not ideal cake weather.

Trey Gerrald: 00:35:58

I'm just, I still can't get over the guy dropping it.

Chelsey Donn: 00:36:01

I know, I know.

Trey Gerrald: 00:36:03

And then the claim that they were stealing flowers from the sweetheart

Trey Gerrald: 00:36:09

So maybe it was, so I guess it wasn't smashed, it wasn't a completely ruined.

Chelsey Donn: 00:36:13

Right.

Trey Gerrald: 00:36:13

It was sort of like we can deal with something.

Chelsey Donn: 00:36:16

Yeah, it was like in a Oopsie Daisy that like, maybe we can fix it with some flowers.

Trey Gerrald: 00:36:21

Oh, God.

Chelsey Donn: 00:36:21

I don't know, I mean, Jeana said that they were taking pictures at the time.

Chelsey Donn: 00:36:28

So it made me wonder, like, did Jeana see this go down?

Chelsey Donn: 00:36:31

Like, was she taking-

Trey Gerrald: 00:36:33

I wonder that too.

... Chelsey Donn: 00:36:34

her, her photos?

... Chelsey Donn: 00:36:35

And like, while she's trying to smile with her fiance soon to be husband for these pictures.

... Chelsey Donn: 00:36:41

She's seeing out of the corner of her eye that our cake is being dropped.

... Chelsey Donn: 00:36:44

'Cause like that's trauma right there.

Trey Gerrald: 00:36:47

It seems to me that if a cake is dropped, if you're, the story

Chelsey Donn: 00:36:51

Yeah.

... Trey Gerrald: 00:36:51

because the cake was dropped.

... Trey Gerrald: 00:36:52

That makes me think it's no longer a cake.

Chelsey Donn: 00:36:55

You mean that it's just like completely dropped and it's like in pieces on

Trey Gerrald: 00:37:01

Yeah.

Trey Gerrald: 00:37:01

My imagining was that it tumbled and went head first onto the ground, which I'm

Chelsey Donn: 00:37:08

Right, like you're seeing that happened in your head in slow motion.

Trey Gerrald: 00:37:11

Oh my God.

Chelsey Donn: 00:37:12

Terrifying.

Trey Gerrald: 00:37:12

But I did, I did also to your point, I did wonder-

Chelsey Donn: 00:37:15

Mm-hmm [affirmative].

... Trey Gerrald: 00:37:15

did Jeana view and witness the person dropping it-

Chelsey Donn: 00:37:18

Yeah.

... Trey Gerrald: 00:37:19

or was it like messed up, and the story was, oh, it was like knocked or,

Chelsey Donn: 00:37:26

Right.

Trey Gerrald: 00:37:26

Like, did it turn into a rumor mill?

Chelsey Donn: 00:37:28

Right.

Trey Gerrald: 00:37:28

And then the last part of this review is the bickering about the remaining-

Chelsey Donn: 00:37:32

The money.

... Trey Gerrald: 00:37:33

the money, which is so odd.

Chelsey Donn: 00:37:34

Yeah.

Trey Gerrald: 00:37:34

That once, see, I need to, I, I want to hold up a flag here-

Chelsey Donn: 00:37:38

Yeah.

... Trey Gerrald: 00:37:39

about Truly Yours.

Chelsey Donn: 00:37:40

Yeah.

Trey Gerrald: 00:37:40

What is going on there?

Chelsey Donn: 00:37:41

I agree.

Chelsey Donn: 00:37:42

I mean, I had a thought about that.

Chelsey Donn: 00:37:43

It seems like Jeana is handling a lot of this interaction when a lot of this interaction

Chelsey Donn: 00:37:51

Like isn't that the whole point of hiring one of these companies is that

Trey Gerrald: 00:37:56

I see, but see here, but also-

Chelsey Donn: 00:37:59

Yeah.

... Trey Gerrald: 00:37:59

because you hire this catering company that has this

Chelsey Donn: 00:38:05

Correct.

... Trey Gerrald: 00:38:05

I wonder if it's like, your package consists of this much-

Chelsey Donn: 00:38:09

Right.

... Trey Gerrald: 00:38:09

for the wedding cake.

... Trey Gerrald: 00:38:11

And if you end up going over that, then you have to pay the remaining balance.

Chelsey Donn: 00:38:15

Maybe, but if that were the case, then don't you think that

Trey Gerrald: 00:38:24

You were saying.

... Chelsey Donn: 00:38:24

and you can get any of these.

... Chelsey Donn: 00:38:26

And if you want to get something from like this page or that page, then it's this much more.

... Chelsey Donn: 00:38:30

If you want to have like two flavors of cake, instead of one flavor of

Trey Gerrald: 00:38:34

Right.

Chelsey Donn: 00:38:34

I mean, I think that the major problem that occurred is it seems

Chelsey Donn: 00:38:41

And then they, instead of just like trying to own up to that fact, they tried

Chelsey Donn: 00:38:52

And like you said, just snowballed from there, and we're not getting the information

Chelsey Donn: 00:39:00

Like, there's just a lot of confusion that I think could have been cleared up, had that

Trey Gerrald: 00:39:08

What is Jeana spelling and grammar like.

Chelsey Donn: 00:39:10

Very good and clean.

Chelsey Donn: 00:39:13

We used all caps sometimes, but again, not in a way that is like abusive.

Chelsey Donn: 00:39:18

I feel like I felt Jeana's passion in this review, I feel like if I were somebody-

Trey Gerrald: 00:39:23

Mm-hmm [affirmative].

... Chelsey Donn: 00:39:23

that was getting married, I would, I mean, I hate to say it, but I think

... Chelsey Donn: 00:39:35

There's so much of this that I think would make me queasy, but then I guess it's hard

Trey Gerrald: 00:39:44

Yeah.

... Chelsey Donn: 00:39:45

individually, this sounds like a terrible experience.

... Chelsey Donn: 00:39:48

Like, oh my God, never ever going there.

... Chelsey Donn: 00:39:51

But then knowing that Roobina's has like what?

... Chelsey Donn: 00:39:54

4.6, seven or eight out of five on Yelp, like this could have been an anomaly.

... Chelsey Donn: 00:40:00

This could have been a really bad day, it was 110 degrees.

... Chelsey Donn: 00:40:03

This could have just been, I don't know, just like really, really bad luck.

Trey Gerrald: 00:40:08

Yeah.

Chelsey Donn: 00:40:09

You know?

Trey Gerrald: 00:40:10

I mean, to me, I'm not sure what I think the, the impact of this.

Trey Gerrald: 00:40:14

It, it feels like a series of unfortunate events.

Chelsey Donn: 00:40:17

Yeah.

Trey Gerrald: 00:40:18

I, well, I think I can get into it in my, um-

Chelsey Donn: 00:40:20

In your assessment at the end.

Trey Gerrald: 00:40:21

crowning.

Chelsey Donn: 00:40:22

Should we go ahead and crown?

Trey Gerrald: 00:40:24

Yeah, let's do it.

Chelsey Donn: 00:40:25

Okay.

VOICEOVER: 00:40:29

The Queens Are Tabulating.

Chelsey Donn: 00:40:30

All right.

Chelsey Donn: 00:40:30

Trey are you ready?

Trey Gerrald: 00:40:32

I'm ready.

Trey Gerrald: 00:40:32

Are you're ready?

Chelsey Donn: 00:40:34

I'm ready.

Chelsey Donn: 00:40:36

I'm ready here.

VOICEOVER: 00:40:39

Total Sccre.

Chelsey Donn: 00:40:39

Wow.

Chelsey Donn: 00:40:40

Okay.

Chelsey Donn: 00:40:40

I don't know what's happening today.

Chelsey Donn: 00:40:41

Trey is holding up four crowns, and I'm holding up three and a half crowns.

Chelsey Donn: 00:40:46

All right.

Chelsey Donn: 00:40:46

Trey you start us off.

Trey Gerrald: 00:40:47

Ugh, this one was hard for me because I don't think that this is a deal

Chelsey Donn: 00:40:55

Right.

Trey Gerrald: 00:40:55

Only because I think that the customer service in the shop was a little askew-

Chelsey Donn: 00:41:02

Mm-hmm [affirmative].

... Trey Gerrald: 00:41:02

I don't think you can run a business that like, I think there was an error there, yes.

Chelsey Donn: 00:41:05

Yeah.

Trey Gerrald: 00:41:06

But then dropping the cake obviously is no one's intention.

Chelsey Donn: 00:41:10

Sure.

Trey Gerrald: 00:41:10

So it just seems horribly unfortunate.

Trey Gerrald: 00:41:14

I just keep thinking about this catering company.

Trey Gerrald: 00:41:17

I feel like Jeana like wasn't supported.

Chelsey Donn: 00:41:21

Yes.

Trey Gerrald: 00:41:21

And the claims about covering with their stolen flower, like all of

Chelsey Donn: 00:41:33

Yeah.

Trey Gerrald: 00:41:33

I'm, I'm, I wasn't humorous, I was entertained from like terror, I almost-

Chelsey Donn: 00:41:38

Yes.

... Trey Gerrald: 00:41:39

I was teary-eyed about the person dropping the cake.

Chelsey Donn: 00:41:42

Dropping the cake.

Chelsey Donn: 00:41:42

I know.

Trey Gerrald: 00:41:43

It would make me want to, um, inquire about the transportation.

Chelsey Donn: 00:41:49

Yes.

Trey Gerrald: 00:41:49

That is like, that's why I gave it four.

Chelsey Donn: 00:41:52

That's a lasting impact for sure.

Chelsey Donn: 00:41:54

Yeah.

Trey Gerrald: 00:41:54

So that's why I gave a four.

Trey Gerrald: 00:41:55

Okay.

Trey Gerrald: 00:41:55

Why did you do three and a half?

Chelsey Donn: 00:41:57

I feel, I actually three and a half because of something that you brought

Chelsey Donn: 00:42:09

So that's, I took off the one and a half crowns, but I do think it's impactful.

Chelsey Donn: 00:42:14

I do think this is Jeana's experience, and I think that's really unfortunate.

Chelsey Donn: 00:42:18

I would not put it on Roobina's that this would definitely happen to me, if I was gonna use them.

Chelsey Donn: 00:42:25

Like, if that first meeting did not go well, I think I would just jump ship right then and there.

Chelsey Donn: 00:42:30

But I don't think it would necessarily keep me from using Roobina's.

Chelsey Donn: 00:42:34

And for that reason I gave Jeana three and a half crowns.

Trey Gerrald: 00:42:38

That's fair.

Trey Gerrald: 00:42:39

All right.

Chelsey Donn: 00:42:40

Yeah.

Trey Gerrald: 00:42:40

Wow.

VOICEOVER: 00:42:41

There's A Reply!

Chelsey Donn: 00:42:43

There's a reply, from Roobina.

Chelsey Donn: 00:42:47

I mean, yes.

Trey Gerrald: 00:42:48

Okay.

Trey Gerrald: 00:42:49

I am, really intrigued here because I need to know if, if there's something misleading-

Chelsey Donn: 00:42:55

Yes.

... Trey Gerrald: 00:42:56

I want to know what's happening.

... Trey Gerrald: 00:42:57

Tell me, tell me, tell me.

Chelsey Donn: 00:42:58

I think you are being a very good detective.

Chelsey Donn: 00:42:59

So, all right.

Chelsey Donn: 00:43:00

So this is from Roobina Z.

Chelsey Donn: 00:43:02

She is the business owner of Roobina's Cake.

Chelsey Donn: 00:43:06

And this is her reply to Jeana.

Chelsey Donn: 00:43:10

Hi, Jeana, I'm really sorry for your experience with our reception in our store.

Trey Gerrald: 00:43:16

Mm-hmm [affirmative].

Chelsey Donn: 00:43:16

But actually the situation in the venue, which you

Chelsey Donn: 00:43:21

The planner called us to deliver the cake earlier as planned to the venue because

Chelsey Donn: 00:43:33

Uh, we didn't drop the cake, but delivered like all other cakes.

Chelsey Donn: 00:43:38

As you mentioned, it was 110 degrees outside.

Chelsey Donn: 00:43:41

They put the cake outside for a few hours, but later your planner called us

Chelsey Donn: 00:43:49

We sent our designer to the venue to redesign the damaged cake, which was not our responsibility.

Chelsey Donn: 00:43:57

After that, your planner asked her if she can design the cake with the

Chelsey Donn: 00:44:10

Instead of that gave her a few dirty cactus to put on the cake.

Chelsey Donn: 00:44:15

She rejected, but your planner said is okay.

Chelsey Donn: 00:44:18

Our designer tried to find flowers, but there wasn't enough in the box to put on the cake.

Chelsey Donn: 00:44:24

And also to design the cake table only a few small damaged flowers.

Chelsey Donn: 00:44:29

Your planner said she can take some from tables and design the cake,

Chelsey Donn: 00:44:36

And also she didn't steal flowers from your sweetheart table.

Chelsey Donn: 00:44:40

It was your wedding planner, which gave her the permission to do that.

Chelsey Donn: 00:44:44

Regarding asking for payment month later, you are right, but it wasn't clear for us who is

Chelsey Donn: 00:44:56

I'm really sorry about that.

Chelsey Donn: 00:44:57

But as I mentioned in several response to reviews, we deliver every weekend, more

Chelsey Donn: 00:45:08

We try to do our best to make our customers happy.

Chelsey Donn: 00:45:12

We don't need 5-star reviews, but happy customers.

Chelsey Donn: 00:45:15

Only happy customers make encourage us to serve them better, and even make them

Chelsey Donn: 00:45:23

I hope you'll read my comment all over again and reconsider your decision

Chelsey Donn: 00:45:30

Armen will call you and discuss with you regarding this issue.

Chelsey Donn: 00:45:34

Because the last thing we want is to have an unhappy customer.

Chelsey Donn: 00:45:37

I am sure we can make you again so happy that you will forget all those miscommunications.

Chelsey Donn: 00:45:44

I am writing this comment, not because of me or my business, but my team, which works every

Chelsey Donn: 00:45:58

Roobina.

Chelsey Donn: 00:45:58

What do we think?

Chelsey Donn: 00:46:02

I'm

Trey Gerrald: 00:46:03

so conflicted.

Chelsey Donn: 00:46:04

I know.

Trey Gerrald: 00:46:06

Like for a while I was sort of like, are these just excuses, but then when

Chelsey Donn: 00:46:15

Yeah.

... Trey Gerrald: 00:46:16

we were wrong and trying to seek payment from you, that was a miscommunication.

... Trey Gerrald: 00:46:19

With the caterer, once again-

Chelsey Donn: 00:46:21

I know.

... Trey Gerrald: 00:46:22

that I really did feel like, oh, well, if they're owning up

Chelsey Donn: 00:46:30

Yeah.

... Trey Gerrald: 00:46:30

that there was something wrong with the planner and the florist.

... Trey Gerrald: 00:46:32

And it, I mean, the whole thing about someone moved it is fishy to me-

Chelsey Donn: 00:46:36

Yeah.

... Trey Gerrald: 00:46:36

because like what, then it does throw in this whole story about the planner.

Chelsey Donn: 00:46:41

Right.

Trey Gerrald: 00:46:42

But I can get the honesty in Roobina wanting not five stars, wanting happy customers-

Chelsey Donn: 00:46:49

Yeah.

... Trey Gerrald: 00:46:49

which breaks my heart.

Chelsey Donn: 00:46:50

Yeah.

Chelsey Donn: 00:46:51

I like, I really liked that at the end.

Chelsey Donn: 00:46:53

And, and like, it kind of put things into perspective for me, even though, like, I

Chelsey Donn: 00:47:00

But when you're, churning out this many cakes all the time and people are working

Trey Gerrald: 00:47:12

Well, that really stood out to me.

Chelsey Donn: 00:47:13

Yeah.

Trey Gerrald: 00:47:14

We have 60 cakes going out every day.

Chelsey Donn: 00:47:18

Yeah.

Trey Gerrald: 00:47:18

That sort of excuse or that sort of statement actually had the-

Chelsey Donn: 00:47:23

Oh, it's okay.

... Trey Gerrald: 00:47:23

opposite effect on me.

... Trey Gerrald: 00:47:25

It made me think, okay, well-

Chelsey Donn: 00:47:27

I'm not, I'm not those 59 other cakes.

Trey Gerrald: 00:47:30

I understand that Roobina is famous.

Trey Gerrald: 00:47:32

And that if you are at that level as a cake maker-

Chelsey Donn: 00:47:36

Mm-hmm [affirmative].

... Trey Gerrald: 00:47:36

you probably having that high of an inventory.

... Trey Gerrald: 00:47:38

But I don't know.

... Trey Gerrald: 00:47:39

Maybe it makes me feel like, all right, well, if there's 59 other cakes, then maybe mine

... Trey Gerrald: 00:47:47

Or like, I don't know, it sort of rubbed me the wrong way, but-

Chelsey Donn: 00:47:50

I just, I just like I do, after I read this reply, I did see a world

Chelsey Donn: 00:48:01

The cater was like, oh, we got to move the cake it's in the sun or whatever it was.

Trey Gerrald: 00:48:05

Right.

Chelsey Donn: 00:48:06

And then went to move it, and like sort of dropped it or mess it up.

Chelsey Donn: 00:48:10

And then frantically called the cake company back to be like, oh my God, oh my God-

Trey Gerrald: 00:48:14

Please help, please help.

... Chelsey Donn: 00:48:15

you've got to help us.

... Chelsey Donn: 00:48:15

Please come over here.

... Chelsey Donn: 00:48:16

And then Roobina 'cause she keeps repeating over and over again, like

Trey Gerrald: 00:48:21

Yeah.

... Chelsey Donn: 00:48:21

the, the way that she's painting it.

... Chelsey Donn: 00:48:23

And again, believe her or not believe her, but the way that she's painting it is this

... Chelsey Donn: 00:48:36

Meanwhile, they're getting blamed for everything that's happening on the caterer side.

... Chelsey Donn: 00:48:41

So what I wonder is, was I being lied to, because it seems really easy in tense moments like this.

... Chelsey Donn: 00:48:47

I can imagine something like that happening and being like, I hope

... Chelsey Donn: 00:48:52

And then passing the buck onto the cake company.

Trey Gerrald: 00:48:56

I mean, all we can do is take into consideration the three

Chelsey Donn: 00:49:01

I know.

... Trey Gerrald: 00:49:02

but it does occur to me once again, I have a little red flag for the catering

Chelsey Donn: 00:49:10

Yeah.

... Trey Gerrald: 00:49:10

like, they don't want to say, oh, the assistant actually nudged it-

Chelsey Donn: 00:49:15

Right.

... Trey Gerrald: 00:49:15

and it's a problem.

... Trey Gerrald: 00:49:15

So like, let's try to take care of like, let's not upset the bride.

Chelsey Donn: 00:49:18

Yeah.

Trey Gerrald: 00:49:19

there was some sort of breakdown in communication between Truly Yours Catering-

Chelsey Donn: 00:49:23

Yes.

... Trey Gerrald: 00:49:23

and Roobina's Cake on this one contract.

Chelsey Donn: 00:49:25

Exactly.

Chelsey Donn: 00:49:26

I think at the end of the day, Roobina did take credit for like, she sorry that the, that

Trey Gerrald: 00:49:35

Yeah.

Trey Gerrald: 00:49:35

And this planning Armen to call her.

Chelsey Donn: 00:49:37

Yes.

Chelsey Donn: 00:49:38

And having Armen call, exactly.

Chelsey Donn: 00:49:39

Yeah.

Chelsey Donn: 00:49:39

So she did take accountability for the things that were on their side of the street, for sure.

Chelsey Donn: 00:49:46

Like, and then to their credit.

Chelsey Donn: 00:49:47

I mean, if they're not responsible for the other part of this, I can

Trey Gerrald: 00:49:54

Spell that out.

... Chelsey Donn: 00:49:55

spell that out.

... Chelsey Donn: 00:49:56

Yeah.

Trey Gerrald: 00:49:57

I mean, I think that the impact for me now getting all of this story

Chelsey Donn: 00:50:03

Yeah.

Trey Gerrald: 00:50:04

Back to the original point-

Chelsey Donn: 00:50:05

Yeah.

... Trey Gerrald: 00:50:05

is that it does sound like Roobina has a contingency plan because

Chelsey Donn: 00:50:13

Sure.

... Trey Gerrald: 00:50:13

and, and address an issue.

... Trey Gerrald: 00:50:15

That's a little more like comforting.

Chelsey Donn: 00:50:17

Yes.

Trey Gerrald: 00:50:17

And it seems, I do believe Roobina.

Trey Gerrald: 00:50:19

I mean, I believe 'cause they really took ownership for the things that could have been

Chelsey Donn: 00:50:36

It is, it's, it's an unfortunate circumstance for sure.

Chelsey Donn: 00:50:39

And with that being said, I feel like we are both team, Roobina's Cake.

Chelsey Donn: 00:50:43

I mean like sorry Jeana, like terrible experience seeing you fully, but also like

Chelsey Donn: 00:50:53

Thanks.

Trey Gerrald: 00:50:54

Maybe we should take a look at that catering company for an upcoming episode.

Chelsey Donn: 00:50:58

I'll, yeah.

Chelsey Donn: 00:51:00

You're right, yeah.

Chelsey Donn: 00:51:00

We should do that.

Trey Gerrald: 00:51:01

I will make it a little note.

Trey Gerrald: 00:51:02

All right.

Chelsey Donn: 00:51:03

Okay.

Chelsey Donn: 00:51:04

Well we did it-

Trey Gerrald: 00:51:05

Fun-

... Chelsey Donn: 00:51:05

mean we've reached the most legal portion of our show.

... Chelsey Donn: 00:51:09

Who are you Trey inducting for?

VOICEOVER: 00:51:13

My Royal Highness.

Trey Gerrald: 00:51:15

This week, I am inducting Caller ID.

Chelsey Donn: 00:51:19

Oh yes.

Trey Gerrald: 00:51:20

Isn't that something that needs a round of applause.

Trey Gerrald: 00:51:26

Okay.

Trey Gerrald: 00:51:27

Let me tell you, we are, we both are of the age, where we were

Chelsey Donn: 00:51:32

Yes.

Trey Gerrald: 00:51:32

Let me tell you, life without Caller ID is a little movie called Scream.

Chelsey Donn: 00:51:36

Oh, yeah.

Chelsey Donn: 00:51:37

That's right.

Trey Gerrald: 00:51:38

Do you know that the sales of Caller ID boosted by 50% in America after Scream one?

Chelsey Donn: 00:51:43

Stop.

Trey Gerrald: 00:51:43

Okay.

Trey Gerrald: 00:51:44

I made up that statistic-

Chelsey Donn: 00:51:46

[laughs]

... Trey Gerrald: 00:51:47

but I did do research.

... Trey Gerrald: 00:51:48

You know, any of you kids up there who just take for granted that your little

... Trey Gerrald: 00:51:54

There was a time in life when you didn't know, you had to say, 'hello?'

Chelsey Donn: 00:51:59

I mean, what about that whole line in Rent, like, 'Mark are you there,

Trey Gerrald: 00:52:03

'That's was a very loud beep.' Okay.

Chelsey Donn: 00:52:07

All right, anyway.

Trey Gerrald: 00:52:07

So Caller ID, this gets a little like too nerdy and not interesting.

Trey Gerrald: 00:52:11

So I'm not really gonna go into it.

Chelsey Donn: 00:52:13

Okay.

Trey Gerrald: 00:52:13

But there in 1968-

Chelsey Donn: 00:52:18

Uh-huh [affirmative].

... Trey Gerrald: 00:52:18

Ted Parra Slovako started making a bunch of patents that like were

... Trey Gerrald: 00:52:29

And then it took a long time in the '76, 1976, there was a Japanese inventor, Hashimoto-

Chelsey Donn: 00:52:35

Okay.

... Trey Gerrald: 00:52:36

made some more patents and then it came over to America.

... Trey Gerrald: 00:52:40

It was happening in Brazil at the same time.

... Trey Gerrald: 00:52:42

So a lot of people were starting to get on this train.

... Trey Gerrald: 00:52:44

But I just want to induct Caller ID because I don't really like people.

Chelsey Donn: 00:52:50

[laughs]

Trey Gerrald: 00:52:50

That, that, that might not really be a true statement.

Chelsey Donn: 00:52:53

Is that a full-stop?

Trey Gerrald: 00:52:54

I don't know if that's real, that might be in this pearl necklace-

Chelsey Donn: 00:52:57

Yes.

... Trey Gerrald: 00:52:58

but like, you know, I don't really need to communicate all the time.

... Trey Gerrald: 00:53:01

And so I am someone who will gauge at what my response is gonna be when I see who's calling.

... Trey Gerrald: 00:53:06

And I'm just gonna own that because we all do it.

... Trey Gerrald: 00:53:08

And if you are gonna judge me, then look in the mirror.

... Trey Gerrald: 00:53:10

Anytime it's an unknown number, bitch I don't answer that.

... Trey Gerrald: 00:53:14

Get real, honey.

... Trey Gerrald: 00:53:15

You're gonna block that, you're gonna stop 69, me bitch, I'm gonna

... Trey Gerrald: 00:53:19

start 67, your ass.

... Trey Gerrald: 00:53:21

[laughs]

Trey Gerrald: 00:53:21

I don't even know if those are right, but-

Chelsey Donn: 00:53:23

I don't know but I liked it.

Trey Gerrald: 00:53:24

I'm inducting Caller ID-

Chelsey Donn: 00:53:27

Yes.

... Trey Gerrald: 00:53:27

for my Royal Highness, because look, having more information is always queenly.

Chelsey Donn: 00:53:37

I couldn't agree more.

Trey Gerrald: 00:53:38

Chelsey how about you?

Trey Gerrald: 00:53:39

Who are you inducting from my Royal Highness today?

Chelsey Donn: 00:53:41

Okay.

Chelsey Donn: 00:53:42

I'm going to induct, Allison Janney as my Royal Highness.

Chelsey Donn: 00:53:48

She's just such a kind amazing person.

Chelsey Donn: 00:53:51

And I don't want this to sound weird, but I was doing a theater program in Williamstown.

Chelsey Donn: 00:53:56

Williamstown Theater Festival I was an apprentice there.

Chelsey Donn: 00:53:58

And we did everything from like read lines with people to pick up trash with trash picker.

Chelsey Donn: 00:54:05

And there was this event that was called a Zoo, and where we would be up all night and we

Chelsey Donn: 00:54:15

And then afterwards, the next morning I needed to pick up trash.

Chelsey Donn: 00:54:18

And Allison Janney sees me at the coffee shop.

Chelsey Donn: 00:54:20

And she kind of like taps me on the shoulder and she's like, "Honey, are you hung over?"

Chelsey Donn: 00:54:25

And the point is I was, but I also had been picking up trash since 6:00 AM.

Chelsey Donn: 00:54:30

And then years later, I saw her again at a speaking event she was doing.

Chelsey Donn: 00:54:36

And I was chatting with her afterwards and telling her about this story about

Chelsey Donn: 00:54:42

And then we were amongst other people having conversation.

Chelsey Donn: 00:54:45

And in the middle of that, she just tapped me on the shoulder and she

Chelsey Donn: 00:54:49

And she just, she yes anded this opportunity that I had with her that

Trey Gerrald: 00:54:55

Yeah.

... Chelsey Donn: 00:54:55

in a funny way when I was a kid, And I just want to say, ' beyond

... Chelsey Donn: 00:55:04

I mean, she's been working consistently for a very long time, but she was

... Chelsey Donn: 00:55:10

And she has this amazing perspective about going after this career and just following on that path.

... Chelsey Donn: 00:55:18

I remember at one point she referenced some, a book with like the red bicycle or

... Chelsey Donn: 00:55:38

And she said that as she was going through the time and not being where she wanted to be,

... Chelsey Donn: 00:55:51

And I just think Allison Janney is such a mensch and I love her and everything that she does.

... Chelsey Donn: 00:55:56

So, I just figured I'm gonna induct Allison Janney, and um, yeah, I was, I was hung over.

... Chelsey Donn: 00:56:04

So thanks for asking.

... Chelsey Donn: 00:56:05

[laughs]

Trey Gerrald: 00:56:06

We love Alison Janney, she's a...

Trey Gerrald: 00:56:08

her greatest performance to date, it is Drop Dead Gorgeous.

Trey Gerrald: 00:56:12

'Did you get that on camera?

Trey Gerrald: 00:56:17

Most smartest.'

Chelsey Donn: 00:56:17

[laughs] Uh, she's the best.

Chelsey Donn: 00:56:17

Thank you guys so much for joining us today.

Chelsey Donn: 00:56:19

If you like what you heard, will you please tell a friend.

Trey Gerrald: 00:56:22

If you didn't like what you heard, will you please tell an enemy,

Chelsey Donn: 00:56:29

You can also follow us on all the socials @TheReview Queens.

Chelsey Donn: 00:56:32

I'm @ChelseyBD, that's Chelsey with the Y.

Trey Gerrald: 00:56:36

And I'm @TreyGerrald.

Trey Gerrald: 00:56:38

Become a member of the Royal Court by joining our Patreon at patreon.com/reviewthatreview.

Chelsey Donn: 00:56:44

For exclusive raffles and content.

Chelsey Donn: 00:56:47

There's a pretty big one coming up just saying.

Chelsey Donn: 00:56:50

Uh, if you go to the website, scroll all the way down to the bottom.

Chelsey Donn: 00:56:52

There's a place where you can add your name and that will automatically

Chelsey Donn: 00:56:57

You should do it now because we got some good prizes coming your way.

Chelsey Donn: 00:57:01

And all you got to do is be on the list.

Trey Gerrald: 00:57:03

And remember-

Chelsey Donn: 00:57:04

Ignore the haters!

Chelsey Donn: 00:57:05

You're a queen.

Trey Gerrald: 00:57:06

Gender nonspecific queen.

Chelsey Donn: 00:57:06

Bye.

Trey Gerrald: 00:57:06

Bye.

Chelsey Donn: 00:57:06

Are you hung over?

VOICEOVER: 00:57:08

Review That Review is an independent podcast, certain names have been

VOICEOVER: 00:57:19

Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound designed by Trey

VOICEOVER: 00:57:25

Our cover art was designed by LogoVora and our theme song was written by Joe

Trey Gerrald: 00:57:30

I get so sweaty.

Chelsey Donn: 00:57:33

That's what you call sweat equity.